Dying Light Xbox One Season Pass - No Code Received

Hello Best Buy Unboxed,
I purchased in store the Dying Light Season Pass for Xbox One on release day. I have yet to receive code for my Season Pass purchase. Has anyone else yet to receive this? I have viewed a few other posts, but they are ~2 weeks old and I am curious. If any mod would be able to help me as well, that would be fantastic.

Hello Crusader31,
Welcome to the forums and thank you for reaching out to us about your issues with the Dying Light season pass. I'll need to verify your purchase and investigate why you didn't receive your code. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Again, thank you for contacting us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

I bought a season pass for cod and it doesn't work

So I went to best buy, bought call of duty advanced warfare, the lady askede of I wanted season pass with it and I said yes. When I got home, I installed call of duty into my Xbox one and then proceeded to redeem my season pass code. When I typed it in and clicked enter, it did nothing. I tried again and it said that my code was already used! Can someone help me?!

Hi matlun,
Based on what you mentioned, it sounds as though your season pass code may have been redeemed when you initially tried to enter it despite your console not progressing to a validation screen. We aren't able to verify this though, as Microsoft is responsible for the administration and maintenance of these codes. When you can, I'd encourage you to check out this article on Microsoft's official Xbox support site and to see if any of the suggested solutions work for you:
Troubleshoot Xbox Live code redemption issues
I hope this helps. And thanks for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Xbox One Gaming System Volume

Hello, I just purchased a Lenovo All-in-One Desktop (C40-05 Model) and I'm attempting to hook up my Xbox One gaming systme to the monitor. I've hook the HDMI into the HDMI IN port on the back and I have picture and sound. The problem is that the sound is very loud and I don't know how to change the volume. I also plugged a pair of headphones into the side of the monitor attemping to use those to lower the volume, but I get no sound of them. I'm assuming that audio port is only for the PC portion. Any help would be great, thanks.

Hi chicaloca302,
This week is a pretty stellar time to pick up an Xbox One at Best Buy and jump into the next generation of gaming! We’re running quite a few promotions that seamlessly coincide with one another and offer some fantastic benefits to picking up the console this week. The free Gamers Club Unlocked (GCU) membership with a purchase of the console is probably the best perk, in my opinion, and I’m more than happy to provide further detail about the offers this week.
The Epic Gaming Bundle you speak of is a fantastic package that offers a great amount of savings. However, the Xbox One promotions this week, when purchased together offer similar savings, but in a slightly different fashion. If you purchase an Xbox One this week, you’ll receive a free membership to GCU and a free game of your choice. Furthermore, our current Xbox Live offer gives you $20 savings on Xbox Live when you purchase an Xbox One. The $20 savings applies to both the 12-month Xbox Live membership, as well as the 24-month membership.
Since GCU can only be joined in-store, at least currently, you would want to visit a Best Buy store to take advantage of these specific promotions! Feel free to take a look at our Weekly Ad on BestBuy.com, as it’ll give a visual representation of these promotions.
I hope you find this information helpful! Please let us know if you have any further questions.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Dying Light Season Pass

Hi BB Unboxed,
Me and my son picked up our copies of Dying Light yesterday and both bought the season pass.
The receipt says the code for the season pass will be emailed to you.
Well neither one of us have received the email for the season pass code yet?
Any idea why that is? Please let me know what we can do to resolve this issue.
THANKS - 3DK
3DKillers - Founder of ClaN G!B

Hello 3DKillers,
I can understand completely why you would be feeling disappointed about your Dying Light season pass issues. I'll be happy to further investigate you and your son's issues with not receiving the email.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received code for $25 Xbox Live credit towards Titanfall Season Pass

A few days ago at a Best Buy store, I pre ordered the Titanfall Season Pass for Xbox One by paying for $25 in Xbox Live credit that would eventually be emailed to me on release day, March 11 (today). I haven't recieved the code yet which is very odd, since last year I pre ordered the Bioshock Infinite Season Pass in store and the XBL credit code came 30 min. to an hour after midnight on launch day. I don't know if this is normal, hence my last experience, but if anyone could help it would be gladly appriciated. I still have the original store receipt which I'm pretty sure can help. Thanks!

Hello ShadowJumper117,
Thank you for choosing Best Buy to pre-order the Titanfall Season Pass! I’m really sorry that this experience hasn’t been as smooth as your last one, but I should be able to get this code for you. I was able to locate your transaction by using the email address attached to your forum account. It looks like the code was sent today, but to ensure you get this I will send you a private message with some additional information as well. You’ll be able to view this by logging on to the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
Thanks for posting, and keep an eye out for that message.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Never received $25Titanfall Season Pass code

I've never had an issue at Best Buy like this before til now. I don't usually order Season Passes at Best Buy, but since I got the Xbox One Titanfall Console Bundle, I decided to ordered the Titanfall $25 season pass back on March 11, 2014. The cashier told me the code would be e-mailed to me within 24 hours. 24 hours later, I never received any e-mail. I decided to wait it out for a few days.
About the 5th day, I decided to call the 1-888-Best-Buy number, the person that answered basically told me that she couldn't do anything about it because I purchased it in the store and that I would have to the store. So I called up the store and they told me that they can't do anything about it and that I would have to call that same 1-888-Best-Buy number and if they won't do anything again that I can go to the store and talk to the Manager. I decided to call the number again and I talk to someone else who then directed me to another department that then directed me to a different department.
The guy I talk to this time mumbled a bit and I couldn't understand him but he told me that he was going to send me another e-mail with the code and it would take 24-48 hours to process and he also gave me a reference number. So I waited. After 72 hours, I called that 888 number again and the person I talked to told me that the code I ordered was a Pre-Order item. Wait... What? And that I should be getting the code after 24-48 hours. Again!? So I waited again. And now after another 72 hours, I received nothing. Not only that, I checked my bank account and it looked like Best Buy already took my $25, and I received nothing.
I just tried calling the number again and it told me that the estimated wait time was around 10 minutes, I waited almost 15 minutes and no answer. So I decided to give this a shot. I never been this upset with Best Buy. I feel like I should have never even purchase this season pass at Best Buy if this is what's going to happen. Please, can someone help me out. I have the original receipt and the reference number the guy over the phone gave me.

Hey mralbeezie,
Based on what you mentioned and available details, it sounds as though you may have purchased the Xbox 360 version of the Titanfall Season Pass instead of the Xbox One version. This content will not be released until the Xbox 360 version of the game is available on April 8th, so you will need to return to your local store and request an exchange if you need the Xbox One version.
With that in mind, I was disappointed to hear of the difficulties you encountered obtaining an answer on this issue. It shouldn't take multiple phone calls and trips to your local store to find out what's happening with digital content you purchased, and I'd frustrated too if I found myself in a similar situation. Rest assured that the appropriate teams will have the chance to take advantage of this training opportunity.
Let me know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Downloading Season Pass Episodes one at a time

Hi there,
I am pretty new to the itunes tv show experience.
I want to purchase a season pass for Greys Series 3 but would like to download the episodes a few at a time rather than all in one go. Is this possible to do? If so, how do I go about this.
Unfortunately I only have a measly 2gb monthly download limit at home so usually take my powerbook into the office and download from there. As a whole series can take many hours I would prefer to download in 'batches' if possible.
Obviously, there is the option to purchase episodes seperately but this would work out much more expensive.
Any help very much appreciated.
Thanks
Paulo
1.33GHz Powerbook G4 Mac OS X (10.4.2)

First note that you need to have an account of the iTS that has TV Shows available for purchase - currently only the iTS USA has that option. To have an iTS USA account you will need to have a credit card and billing address in the USA.
Once you purchase the items - music, TV Shows etc - the items will be listed in the Store>Downloads - you will not see the Download tab unless there is something downloading. The d/l tab will indicate how many items total there are for d/l and they will be queued - usually three items will d/l at the same time. You can stop any item(s) from the being d/l by selecting the circle with the "||" or the 'pause' button at the bottom right.
You can restart the d/l later - iTunes menu>Store>Check for Purchases....
MJ

Purchased episode one, now can't get season pass

I purchased Episode One of Battlestar Galactica Season Two. Then, before I watched it I decided that given the price, I should probably just get the season pass. However, when I try to purchase it, it says that I've already purchased it even though I only purchased the first episode (but yesterday I had purchased the first season, if that helps). I've tried "check for purchases", restarting itunes, but haven't found a way to make it work. Only the first episode shows up in my purchases.
I wondered if this mean that I just had to click on each episode purchase, so I tried that with episode 2, but now only episode 1 and 2 show up in my Purchases and I fear that I have wasted another 1.99 trying to diagnose the problem.
I would be grateful for some help.
Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How do I delete a season pass of one of my shows on I-tunes

I have a season pass of BSG and i don't want it anymore How do i delete it?

Then I suspect you do not have iTunes Match enabled. Using that "delete all" command in the Settings does not remove the music from the cloud, nor does it disable iTunes Match. With iTunes Match enabled you will still see all the music.
So go to Settings > iTunes and App Store and make sure iTunes Match is set to ON (green).

I bought Married to Jonas season pass and the newest episode that aired last night is not available. Normally the episodes are available the next day. This one is not even on the Married to Jonas download page. Will it be available and when?

Normally the episodes are available to download the day after airing date. But this time, the episode that aired last night is not available to download. I'm just wondering if that episode for Married to Jonas will be available in a later date or not. I did purchase the season pass.

I created a support incident Saturday or Sunday.
Their first response by email asked
"... include your purchase's order number in your reply. You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article: http://support.apple.com/kb/HT2727 ...."
They made it sound like it was my problem they would help me figure out. They already had my Apple ID so I don't know why they couldn't find the info. My luck they sent the email at 7:30 last night. The person working on my case only works Sunday - Thursday 4:30 - 11:30 pm so it will be tonight before they get my response. Nobody else can work on the problem? Come on Apple!
I mentioned this thread so they may or may not look here also.
Still very unimpressed with Apple TV process quality and the huge customer support hole. It's like they're completely unprepared for mistakes. Everybody and every company makes mistakes.

I bought a Season Pass for Bones Season 9, and now the only episode is the most recent one. I can not redownload any of the previous episodes. Help!

I cannot download my previous episodes of Bones. I purchased a season pass for the 9th season. I had to reset my iTunes library, and now I can't redownload the episodes. It gives me a a price for the previous episodes. And on the left corner where there is usually a price on Season pass. It says purchased, but I still have to pay $2.99 for the previous episodes. Please help! Thank you!!

Have you failed to maintain a backup copy?
Download previous purchases from the iTunes Store - Support - Apple

Why is no season pass available for Big Bang Theory Season 6 in the Australian iTunes Store?

Season 6 of The Big Bang Theory is now showing in the Australian iTunes Store. So far only one episode is available.
Where the "Buy Season Pass" button usually is, it instead says, "Partial Season". I can't see any option to buy a season pass.
Why is this? What does "partial season" mean? If I buy the one episode available, will I later get the option to "Complete" my season? Will the full season eventually be available?
Thanks anyone for any light you can shed on this.

You would have to ask whomever holds the U.K. distribution rights to the show.

I received an Australian gift card and my computer has the American i-tunes on it. How can I convert and use this card on my US store. I live in AU, but the card is not returnable and I can't download the new country as I have a season pass from the US.

I received an gift card for the Australian i-tunes and I have the American version on my computer. The code will not be accepted, and I can't download the AU version as I have a season pass on my American store. How can I use my gift card???

A gift card that was purchased in one country cannot be redeemed in another.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country"
From here > http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/

Charged Tax on Advanced Warfare Season Pass

On 12/14, I purchased the Call of Duty Advanced Warfare Season Pass for XBox One at Store 461. I was charged tax on the $50.00 price and I feel that the product should not be taxed. The season pass is effectively Microsoft Currency and the currency for the various video game systems is not taxed at the POS. Rather, you pay tax when you purchase something from the particular store (Microsoft, PSN, or Nintendo eShop).
When I redeemed the content, I had to pay tax again and there is certainly something not right with that. It would be one thing if the value of the card included the tax, but it does not.
I went to the store today to ask about getting the tax refunded and I was told no. I was also told that I should contact "them" (meaning Microsoft) because Best Buy doesn't have control over whether it is taxed. I disagree. It is wholly within the power of the company to ensure that products that should not be taxed are not taxed. Other retailers, like Gamestop do not tax the Season Pass. Even Best Buy does not tax the e-currency of the various video game systems, so why should this be different?
All I would like is a refund of the $4.07 tax that I paid.

Hi darrell521,
Thanks for your post. I'd like to research this further. Due to the holiday, it may be next week before I have an update (as I need to partner with other business teams), but rest assured I will follow up with some clarification and resolution as soon as I am able. If you need anything in the meantime, please reach out to me here.
I appreciate your ongoing patience,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Destiny Season Pass

I recently purchased the Destiny Season Pass at Best Buy and its been 2 days and i havent recived my code for the season pass yet. The only emails i have received from Best Buy are for feedback on my purchase and for other deals. Can anyone tell me how much longer i will have to wait to receive my season pass code in an email?

Hello Culkin14,
Thanks for being a My Best Buy member, and thank you for purchasing your Xbox currency from Best Buy. I can understand your concern regarding the tax policies of these items.
Tax is only charged on digital currency when required by local law. It is my understanding that Xbox Live will likewise only charge tax when required by law. Regrettably they do not provide cards for us to sell that take tax into consideration. If you know that tax is assessed in your area we can sell additional cards to ensure you will have a sufficient value to cover your desired product.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Dying Light Xbox One Season Pass - No Code Received

Similar Messages

Maybe you are looking for