Received following error message "itunes could not connect to the itunes store. make sure your network is connection is active and try again." i know the connection is active. what can i do to resolve?
received following error message "itunes could not connect with Itune store - make sure your network connection is active and try again" i know my connection is active. does anyone know how to fix this problem?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.
Similar Messages
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Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?
Hi Laura-Wedders,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy -
I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been damaged. To create a PDF document, go to the source application then print the document to .pdf" I am going to the source application and printing the document to .pdf yet it's saving the file as a .log file. After reinstalling the software, I initially didn't encounter this problem but on my second and third attempts to convert files to .pdf format, this error message reappeared. How do I resolve this problem?
I have a similar problem which i did not have before...and it exists only in some powerpoint files which i want to print as a pdf file...and i get the same message as above.
the log says the bellow details...what's the problem and how can i resolve it? thanks.
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%
Stack:
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%% -
When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?
Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says: -
Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"
i have the same problem too, you didnt find the answer yet???
-
When I publish my site on one specific page where I've added {tag_pagecontent} I get the error:
'Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.'
I'm trying to get a blog module going, I've even deleted the html insert bog with the tag in and re-published which then I don't get the error but as a result no blog either. But then I add the tag in again and publish the error comes back. I've used the dev console and it says that my musicians sample.css is out of date but why is it only out of date when I add in html to my muse site?
HELP!!!! I've searched other threads and to no avail I'm publishing so no direct ftp going on. the only thing I changed in business catalyst was the module stylesheet in order to style the blog. I've tried uploading and replacing all files nothing seems to work. the site is here:
http://www.musicstudentsforhire.co.uk/musicians-samples.html
It's only this page as it has the blog on. Also I've noticed when I've re-published occasionally it will show the mobile version on my desktop and not the desktop version??? no idea why that's happening so I've had to turn that off. any explanation on why that is happening would also be much appreciated.I haven't received an answer as of yet, I'll post t on here when I do. I de-activated the mobile site because it's my clients site so he needs it to be operational during the day. I hope someone gives me an answer soon.
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I downloaded iTunes. I was going to put an MP3 lecture on iTunes so I could put it on our new iPad but I got the message:
"iTunes could not connect to the iTunes store. An unknown error occurred (-3212). Make sure your network connection is active and try again." I was able to get on this site so I know the connection is fine. Any ideas how to fix this?
Thanks.Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
every time i try to use the itunes store it says make ure your connection is active and try again
Hi 1626army,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting the error message you are seeing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy -
i am in a loop. I can't get past this point OS X could not be installed on your computer. when I go to quit the installer I get are you sure you want to quit OS X installer? To quit, click choose startup disk to select a startup diskbfor your computer if you need to restart click restart. I don't have a start up disk and my time machine evidently isn't workig either. Does this mean I have lost everything??? Please someone help!!! I am not a tech person at all and am freaking out right now. How do I remove the download and just go back to what I had. Seriously!!!
Not sure what the iOS is.
iOS cannot run on any Mac computer, just Apple's mobile devices. You have some version of Mac OS X. To find it, please do "About this Mac" from your Apple menu and post what you find along wiuth the processor description.
Some iMacs cannot run newer versions of the Mac OX. That's why we need more info about your specific model. Now that you have the serial number, enter it into the Apple support page to get it translated into a model type:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Report what that says for your model BUT DO NOT post your serial number for security reasons. -
Since I upgraded my anti-virus software to Trend Micro 2013, I now get this error message:
"iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."
My internet connection is working fine. I suspect it is related to my anti-virus upgrade.
Any ideas?Definitely try disabling anti virus software then try iTunes.
Can't connect to the iTunes Store -
I installed itunes 10.5 in my PC to sync with my ipod touch $G but it's giving me error message that itunes could not connect to itunes store..."make sure network is active and try again." I'm connected to internet though so I don't understand please help!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?
Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2: "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated! Thanks in advance.
Hi c1r1g1,
If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."
I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server" -
I cannot sync my iphone to my itunes account on the computer. I get the following message: " iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure our network connection is active and try again." Has anyone else had this problem?
Did you find a resolution as I'm having same problem?
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