Recommended CM System Speed Dials: Translations Patterns vs. DNs
Using Call Manager 8.6, I've successfully tested System Speed Dialing through using both Translation Patterns and as Directory Numbers (using the Call Forward Destination field). Since using Translation Patterns DOES NOT allow for a alpha display name to the user dialing the speed dial, I tested the DN approach. This offered about 1-2 seconds of a display on the phone so the user could get a confirmation that they dialed the speed dial they desired. Is there any reason to not use DNs as system speed dials? Do they use up resources in some way that Translation Patterns do not? I'm just wondering if there is a compelling reason to not use the DN approach. Otherwise, I think this will be customer's avenue to using system speed dials as it provides that 1-2 second of alpha display of the speed dials name. Thank you. Dan
No, they do not use any more resources. The only reason I am hesitant of using them is that unassigned DNs can be accidentally purged out by unaware administrator, as one can simply find unassigned DNs thinking those are old discarded ones and click to delete them. If you have a process in place that prevents this there is absolutely no down side.
HTH,
Chris
Similar Messages
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Is there a way to set up speed dials system-wide in UCM 5.1? We have about 25 remote locations and we want anybody in the company to be able to use speed dials (or something similar) to dial their main number. We don't want to add them to Active Directory because there are other apps pulling from there.
Depending on configuration, your phone can support several speed-dial features:
Speed-dial Numbers
Abbreviated Dialing
Fast Dials
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a00806453c0.html#wp1009061 -
Need help Creating a translation pattern that adds dial out digits to incoming calls
I came across an article yesterday and it showed the steps how to fix Missed Call/Received Call numbers so that you can dial them from the menu correctly (auto-add a 9, etc.)?
I tried it this morning and came up with this translation pattern:
voice translation-rule 6
rule 1 /^201\(.*\)/ /8\1/
rule 2 /\(..........\)/ /81\1/
voice translation-profile filter_Incoming
translate calling 6
This translation pattern rule 1 adds the dial out character 8 and strips 201 for local calls. Rule 2 adds dial out character 8 and adds 1 for long distance. The purpose of this translation rule is when the ephone receives the phone call the characters 8 and 1 are added so when you quickly need to redial you do not have to edit the number and add 8 for each call.
I tested the translation-rule:
ROUTER-2911#test voice translation-rule 6 9082121231
Matched with rule 2
Original number: 9082121231 Translated number: 819082121231
Original number type: none Translated number type: none
Original number plan: none Translated number plan: none
ROUTER-2911#test voice translation-rule 6 2019121231
Matched with rule 1
Original number: 2019121231 Translated number: 89121231
Original number type: none Translated number type: none
Original number plan: none Translated number plan: none
ROUTER-2911#
Issue is I am not sure with my inbound call leg if it can even work. We dial out through the SIP Trunk and the incoming is translated to the AutoAttendant on Cisco Unity Express.
voice translation-rule 1
rule 1 /2015552100/ /2003/
voice translation-profile CUE_Voicemail/AutoAttendant
translate called 1
dial-peer voice 9 voip
description **Incoming Call from SIP Trunk**
translation-profile incoming CUE_Voicemail/AutoAttendant
call-block translation-profile incoming BLOCKED-INCOMING
call-block disconnect-cause incoming call-reject
session protocol sipv2
session target dns:nd01-04.fs.SIPPROVIDER.net
incoming called-number .%
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
Can what I am trying to do be done with my current setup?Hi patldmart012,
The dial-peer 9 that you have attached will not be affected by following config
voice translation-rule 6
rule 1 /^201\(.*\)/ /8\1/
rule 2 /\(..........\)/ /81\1/
voice translation-profile filter_Incoming
translate calling 6
Because you have not applied the translation profile "filter_incoming" on the dial-peer.
Could you please provide the exact call flow?
Along with that, If you are facing issue with calls on SIP Trunk, please collect following debugs in a logging buffer and attach the file. I will analyse it and will get back to you.
debug voip ccapi inout
debug ccsip message
debug voice translation
Debug h225 asn1 (If H323 involved)
Debug h245 asn1 (If H323 involved)
Debug MGCP Packets (If MGCP involved)
Also provide the running config of the GW.
These are verbose debugs, so please collect them in the following manner:
Router(config)# service sequence
Router(config)# service timestamps debug datetime msec
Router(config)# logging buffered 30000000 7
Router(config)# no logging con
Router(config)# no logging mon
Router# Clear log
Router# term no mon
<Enable debugs, then wait for issue to occur.>
Router# term len 0
<Enable session capture to txt file in terminal program.>
Router# Undebug all
Router# sh log
Once i have the logs, i will analyse it and will get back to you.
Regards,
Mudit Mathur -
Speed dialing in the digital voice system
I am having difficulty in setting up speed dialing in the digital voice system. I have followed Verizon directions, have spoken to numerous tech people, but once I program the speed dial codes and phone numbers, the system does not retain them in memory. When I enter the two digit code associated with the phone, I just get a dial tone. Help!!
you doing *75 or *74
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Hi all experts.
I have 2 questions kindly take time to answer them
1) All of you know, how we configure speed dials in mobile phones. We configure them on normal keypad, press the key 2 (for example) for few seconds, and the speed dial number gets dialed. Can we do the same in CUCM7.x or 8.x ?
2) With reference to the above question, what approach should i take to find the answer on my own ?, i downloaded cucm 7.0 administration guide and feature guide, but it hasnt shown how to configure speed dials :-(, how do you guys search for a specific feature ?
ThanksI am going to assume by "mobile phones" you mean the 7921G or 7925G. Speed dials are a feature of that model and a referenced in the phone's documentation, not UCM. Cisco UCM has no feature called speed dials which is why you cannot find documentation on it. The closest that UCM comes is the speed dial line button type. The UCM-level features that are equivalent are :
Abbreviated dialing. You press a one- or two-digit index number representing the number you want to dial and then the AbbrDial soft key. This is a per-device setting (i.e. not global). These are configured by the user on the device using /ccmuser or the adminstrator by assigning a Speed Dial line button type to a device. If assigned to a free button it will act as a one-button speed dial. If you associate it beyond the available buttons, the index number shown to the left becomes its Abbreviated Dialing index.
Fast dials. These are Personal Address Book entries that you have configured as a fast dial through /ccmuser. They are accessed and dialed through the Personal Address Book service. These are per-user settings.
Translation patterns. Many other PBX systems have an explicit concept called Speed Dials that are globally available to all users. UCM doesn't bother with that feature because Translation Patterns can do that instead. Cisco just doesn't point this out very well. You can create a translation pattern that translates FROM anything TO anything. For example: *411 translates to +16085532447. -
Anyone else find that Speed Dial fails to work after reinstalling version 3.6?
''locking as a duplicate - https://support.mozilla.com/en-US/questions/810782''
Since I cannot go without the McAfee Site advisor, I ran a system restore. THAT did not work, Firefox won't start. So, I reinstalled 3.6. That got Site Advisor to work again, only to lose the MOST important add on I had Speed Dial. Its says it is there, and I can tell it what options to use, but IT WILL NO LONGER WORK WITH FIREFOX. I tried uninstalling and reinstalling the add on. THAT DID NOT WORK. Stupidest thing I ever did was trust this UPDATE! It has RUINED my browser's BEST add ons.mkarr, I recommend to use the PC Suite because it creates a modem once which can be re-used. Did that help?
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SPEED DIALS = unable to find specified object
Hi All,
Glad to join this lovely forum.
I'm facing this message when trying to use speed dials !!
System
unable to find specified object
Any hints ?
Thanks in advance
Model: 9300iHi,
Try to update the firmware version (contact ur nearest Nokia Service Center). Please take a full backup before doing upgrade. After firmware update please restore only the contacts (partial restoring recommended). If u do a full restore the probelm (error) may occure again.
BR,
sanju -
List of Speed Dial in phone 9971
In 8945 phone by pressing the up arrow to navigate the Speed Dial List appears. But in 9971 the phone does not appear with any key. Is it possible to display the Speed Dial list on this phone?
That's not possible in CUCM (creating a list like CME) but if all you need is to have something dialed whenever someone dials *1 just create translation patterns accordingly
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk -
Translation-pattern delay to outbound call
Hello,
I config one translation-pattern: 1234 tanslation to one mobile number (call ouside to PSTN via E1 link)
and also config T302 time value = 5000 (default 15000)
When I dial 1234, I will get a dial-tone, then waiting 5 second -> the call active.
Is it normally?
Or what could I do to resolve it?
Thanks.What you are experiencing is expected, this is what is called Inter-digit time out. What is happening is that within your dial plan there is another pattern (could be another Translation Pattern, DN or Route Pattern) starting with "0".
The following Cisco document explains this behavior:
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/6171-interdigit-timeout.html
Now going back to your concern and moving forward with the explanation, the Unified Communications Manager Platform is designed to route calls based on the closest match. When you dial "0" since there is another pattern starting also with 0 in your dial plan then, CUCM will wait for more digits. It is not until the T302 timer (that the document above mentions) expires that CUCM routes the call based on the order of the partitions set or configure on the routing device (in your scenario it is going to be the CSS of the Translation Pattern)
You will be able to check there is an over-lapping pattern within your system by going (in the Administration page for Call Manager) to Call Routing > Route Plan Report and:
1) Type 0 on the search bar and hit search and all the results starting with 0 should display.
Or
2) Exporting your dial plan to a .csv file, open it with excel and apply filters to find the overlapping problem.
You can also reduce the T302 timer from the Call Manager service parameters from the default value (15 seconds) to a minimum of 3 seconds.
Hope this information helps -
Call to translation pattern took longer to reach the translated DN
I translated 0 > 9000 which is pilot number for CUACE, noticed when press 0 to dial using particular CSS it's taking a few seconds before the call translated to 9000 and hear the ringing tone.
Which part to check on this?
ThanksWhat you are experiencing is expected, this is what is called Inter-digit time out. What is happening is that within your dial plan there is another pattern (could be another Translation Pattern, DN or Route Pattern) starting with "0".
The following Cisco document explains this behavior:
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/6171-interdigit-timeout.html
Now going back to your concern and moving forward with the explanation, the Unified Communications Manager Platform is designed to route calls based on the closest match. When you dial "0" since there is another pattern starting also with 0 in your dial plan then, CUCM will wait for more digits. It is not until the T302 timer (that the document above mentions) expires that CUCM routes the call based on the order of the partitions set or configure on the routing device (in your scenario it is going to be the CSS of the Translation Pattern)
You will be able to check there is an over-lapping pattern within your system by going (in the Administration page for Call Manager) to Call Routing > Route Plan Report and:
1) Type 0 on the search bar and hit search and all the results starting with 0 should display.
Or
2) Exporting your dial plan to a .csv file, open it with excel and apply filters to find the overlapping problem.
You can also reduce the T302 timer from the Call Manager service parameters from the default value (15 seconds) to a minimum of 3 seconds.
Hope this information helps -
Unable to Edit Number Locked In Speed Dial Position
All my Speed Dial listings were ported over to a new 8900 from an 8300. I also changed carriers. Coincidentally, I had my old carrier's voice mail access number programmed into the "W" position in the Speed Dial list on the 8300. That number is now in the "W" position on the 8900, which is the default position for the voice mail access number on the 8900. I am unable to delete the old number so I can enter my new carrier's voice mail access number. There is no EDIT option for that position, but the EDIT option is available for all other numbers in my Speed dial list EXCEPT the position Q, which has a default feature "Change Profile to Vibrate." It would be nice to know how to delete that feature, too. Can anyone help?
There are three keys preassigned
A Lock System
Q Change to vibrate
W Voicemail
You can change this ones, but if for any reason you reset the device, the preassigned keys come back
To change this go to phone, press menu, view speed dial list, go to the A (for ex), press enter, and choose the contact you want.
Remember to create a new contact called Voicemail or something like that to change the Voicemail Key.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved. -
I have just downloaded Firefox into a new computer. The firefox I had in my old computer had one (9 pt) icon at one end that brought up the speed 9 speed dial windows. It also had another similar icon at the other end of the tool bar that you could click on and place a website you were looking at into a particular window. This add on does not have that feature, which makes it very hard to make entries into the windows.
Also I have not found the way to add other groups of windows as I had before. I could even label them in categories. What to do?
My Computer is an HP p6653w and my default browser is Firefox 3.6
My operating system is windows 7.Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
Translation patterns - best practice
We have 300 DIDs from our telco. Currently, only 150 are in use. If a call comes thru for a non-asigned number, I would like to set-up a call handler that states the number is a non-working number that belongs to the company and then give options for contacting the correct person. Also, when a person leaves the company I am currenly forawarding the number to the operator but I would also like to make these numbers part of the call handler.
My question is this - what is the best way to set this up? I currently am removing the number from the directory numbers and setting up a translation pattern to point the number to an end point such as the operator. Is this the best thing to do? I would like to know what is considered to be "best practice" in keeping the phone system as clean as possible.
I appreciate any input.
PatI would setup a catch-all scenario with a translation to a CTIRP that would forward to VM and hit the Call handler you desire. For example if you had the DIDs 212-555-1000 thru 212-555-1299 i would first setup a non-DID CTI RP that matches your call handler dtmf (e.g. 7999 if you use 4 digit extensions). the CTI RP for 7999 would forward to VM and then the Call Handler with DTMF of 7999 would play your message that number is not in use.
Then setup a translation for 212-555-1[012]xx that translates to 7999.
This wildcard match would not route the call if there was a more specific match present within the Calling Search Space for the Gateway. So if extension 1050 was present it would route to that phone, but if extension 1051 was a terminated or unused number it would not be present and therefore the call would hit the translation and be routed to the "number not in use" call handler.
I think this is what you are after, a way to minimize the translations and not have to keep track of individual numbers. Of course modify the length of the translations if you are not routing based on 10 digits. -
Translation Pattern for a Route Pattern
I´m trying to make a translation pattern for a route pattern to add a * or a # in the end of the number I'm dialing for example the route pattern is 9.0414XXXXXXX and I want to change to XXXXXXX*. If I dial 904141309131 I see in the phone 4130913*. It seem to be taking a 4 that belong to the 0414 and it is eliminating the las number that in this example is 1. To me the number that I must see when the translation is made is 1309131* and not 4130913*. Is this the way it shoul be done?
Martin,
Did you ever find out how to do this ? I have the same requirement and have tried various transform masks none of which has succeeded.
Thanks in Advance.
Mark. -
I am getting an odd speed dial setup issue. Here are the steps:
1. Open speed dial setup screen
2. Tap an open slot
3. Search for a contact using the keyboard
4. Click on the contact to select it
If I do it that way, I am taken back to the speed dial setup screen, but the contact is NOT added to the slot.
On the other hand, if in step #3, I just scroll down the list of contacts and select a contact, it works just fine. Seems to be an issue with the search function. Anyone else have this problem?
Android v2.2
System Version.2.3.15.MB810.Verizon.en.USThe steps that you are taking correct for setting up the speed dial. I have provided a link for additional information.
Click here http://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48578/kw/speed+dial/p/30,6720,7500,/session/L3NpZC9zNEEzbVFhaw=
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