Recommended: HERE Maps for Lumia

HERE Maps Key Features:
- Explore floor to floor at airports, stations, stadiums and other venues in 45 countries
- Discover the top 25 places around you including pictures and reviews
- Navigate offline in 94 countries with true offline maps
- Get turn-by-turn walk navigation
- Easily transition to HERE Drive or HERE Transit with just one tap
- Save and access favourite places on any HERE app and on here.com
- Access real-time traffic information for selected areas
- Pin places, categories and destinations to Start screen

Hi bluesmom,
Thank you for posting and welcome to the Nokia Support Discussions! 
Just to verify, do you only get the issue when opening HERE Maps? How about with other navigation applications like HERE Drive? Try to reboot the phone. Don't forget to remove and reinsert the battery before restarting. 
Although HERE Maps is preinstalled on the phone, you may also try to remove and redownload it from the Store. Just make sure that before removing HERE Maps, check if it's available in the Store under the Nokia Collection. 
You may also check if there's an update for the app. Normally, applications update show up on the bottom part of the Store homepage. We recommend using Wi-Fi when downloading and installing updates.
If the issue continues, try the tricks shown in this link: http://support.microsoft.com/kb/2749480.
Hope this information helps. Just feel free to give feedback if this solved your concern. 

Similar Messages

  • How to save a location on Here Maps on Lumia

    How do I save a specific location on Here Maps?
    I would like to save my current location which is identified by the green halo on the map. Example - I went for the first time to a friend's place and I would like to be able to save this location to my favourites.
    On my previous phone which had Nokia Maps you could save a location but I can't see a similar option on the Here Maps. Thanks in advance for your help/suggestion. I am using a Lumia 520.
    Solved!
    Go to Solution.

    My fairly new 820 also has the add (lisää) button.
    Markus
    (Lumia 820, 8.0.10328.78, 3047.0000.1328.0003, Here Drive+ 3.0.4121.0, map 8.30.51.121)
    Attachments:
    wp_ss_20130429_0001.png ‏58 KB

  • After black update I can't open here map on Lumia ...

    Please help me solve this problem I travel a lot in middle east and here maps and here drive was best solution for traveling there. Now after black update on my Lumia 820 I can't even open them I don't want to reset my phone because I have a lot of locations saved in maps. I don't know if Nokia is looking into it or not.
    Need help

    Some services (including HERE maps) are location based and it may not be supported in your region (Feature and service availability)
    Also, you may wish to take a look at a similar topic HERE

  • HERE Maps for use in other countries

    Hi
    With merely HERE and I quote "...you can still download maps for the whole world to use, you can still have walk navigation everywhere in HERE Maps etc"
    Does that means you can activate Lumia 720's inbuilt compass and get voice guided walking navigation outside of your region?
    http://mynokiablog.com/2013/03/11/here-drive-here-drive-differences-explained/

    No you just need a plug adapter. The AC "brick" is designed to accept 110-240 volts of current coming in and still put out the correct power to the laptop.

  • No Livesight in HERE maps on Lumia 920

    After upgrading to HERE Maps on Monday I cannot see the new Livesight option inside HERE Maps.
    It is not listed neither in Places nor in the map layers (Satellite, Traffic, ...)
    Has anybody been able to use Livesight inside HERE Maps?
    Does it work for you? If it does, in which country?
    Solved!
    Go to Solution.

    I've found LiveSight.
    When you have HERE maps open click on places. When you now click to choose a view you see LiveSight as one of the map options.
    Attachments:
    LiveSight.jpg ‏115 KB

  • Recommended SD Card for Lumia 1520?

    I'm going to buy 64Gb Sd card for my Lumia 1520 but read about problems with video recording on some cards. What 64Gb cards are proven to work without any issues? Would appreciate any advice

    I was using a Sandisk Extreme 64gb card for a month without any problems before switching to another 32gb Sandisk I have. 

  • Top Questions for HERE Maps & Drive & Transit

    This thread is to share some of the common issues that are being raised in relation to the HERE Maps, HERE Drive and HERE Transit releases. 
    Currently split in to the following sections:
    HERE Maps for Windows Phone
    HERE Drive for Windows Phone
    HERE Transit for Windows Phone
    Nokia Maps & Drive for Symbian
    HERE Maps for Windows Phone
    Can I sync my Maps favourites from my Symbian phone to my Windows Phone?
    Yes. Just sync the favourites on your Symbian phone with here.com. See the user guide of your Symbian phone for info on how to do this.
    Your favourites in here.com are automatically synced with your Windows Phone, if you're signed in to your Nokia account with your phone.
    Does HERE Maps work offline?
    Yes, on Windows Phone 8 devices HERE Maps can be used also in offline mode.
    With Nokia Maps on the Windows Phone 7 devices you need an online connection. In these devices the map data is streamed on as needed basis and it is not cached.
    Can I start Drive navigation from HERE Maps in my Nokia Lumia phone?
    Yes, on Windows Phone 8 devices you can start drive navigation from HERE Maps.
    On Windows Phone 7 devices you need to go to the Nokia Drive application to start the navigation.
    Why can't HERE Maps find my location?
    Check that you've allowed HERE Maps and your phone to find your location.
    In HERE Maps
    Go to Settings in the HERE Maps app and turn on Use your location
    In your phone settings
    In your phone's main menu, tap Settings > location > on.
    Things that can affect your GPS signal may include: being indoors, tall buildings, poor weather and some car windscreens. You'll also get a better fix on your location if you've got a data connection.
    HERE Drive for Windows Phone
    Can I use HERE Drive without a data connection?
    Yes. To use HERE Drive offline, tap Settings and choose Connection. You can then toggle between offline and online.
    Search results might be limited in offline mode. To be able to navigate offline, you need to download a map to your phone.
    What is the difference between HERE Maps and HERE Drive?
    HERE Drive is an application for voice-guided turn-by-turn driving navigation. HERE Maps is a map application which shows your current position and interesting places around you. You can also plan routes in HERE Maps but the app will launch HERE Drive for turn-by-turn navigation
    What's the difference between HERE Drive and HERE Drive+?
    HERE Drive offers turn-by-turn navigation in a single country or area, depending on the country of your SIM. Worldwide navigation is possible by purchasing an upgrade.
    HERE Drive+ is a premium app that comes with worldwide turn-by-turn navigation from the start. You can use it with or without a SIM.
    Users of HERE Drive can buy an upgrade to HERE Drive+ through the Windows Phone Store.
    HERE Transit for Windows Phone
    How do I install the HERE Transit application in my Windows Phone?
    Download and install HERE Transit from Microsoft Store. Start Store in your phone and search for HERE Transit or browse in Nokia collection.
    In Windows Phone 7 devices the corresponding app is Nokia Transport and it can be installed from Marketplace.
    Why can't HERE Transit find my route?
    If you're having trouble getting a route:
    Make sure the date, time and time zone on your phone are set properly.
    Check that you've got a data connection.
    A point in your route might be in a region where no transport info is available.
    The route is too long. HERE Transit is designed for use with local city public transport, not national or international transport.
    Can I save routes in HERE Transit?
    You can pin a journey from your current location as a tile to your Windows Phone start screen.
    Select the options icon at the bottom of the screen, and then the pin icon.
    Nokia Maps & Drive for Symbian 
    How do I install Maps 3.09 in my phone?
    Maps 3.09 is available for compatible devices as part of the Nokia Maps Suite 2.0 bundle. Installing Nokia Maps Suite 2.0 will install the following applications in your phone:
    Nokia Maps 3.09
    Drive
    Places widget
    Public Transport v2
    Weather (not available in China)
    Guides
    Check in (only available in China)
    Map Loader
    You can install Nokia Maps Suite on your phone through one of the channels below:
    SW Update menu on your phone
    Nokia Suite (select Software updates > Applications available)
    Nokia Store (search for Nokia Maps Suite 2.0)
    When installing via SW Update menu or from Nokia Store, it is recommended to use a Wi-Fi connection or a cellular connection with data plan because a large amount of data will be transferred during the installation. Note that the installation may take a while to complete.
    After the installation you can launch the applications from the phone menu. You can add the application widgets also on the home screen (Map Apps, Places nearby).
    Can Nokia Maps be used in offline mode to avoid data costs?
    Maps can be used offline to avoid data charges, however the following will not be available in Offline Mode:
    View Satellite maps
    View Terrain maps
    Search the latest address/POI database
    Real-time Traffic and Safety updates
    Share your status, photos and location to your Facebook profile (Maps 3.03 and later)
    Get Weather forecasts
    See local event info from WCities (Maps 3.03 and later)
    Access Lonely Planet city guides (Maps 3.03 and later)
    Access the Michelin restaurant guide (Maps 3.03 and later)
    Synchronize your locations with Nokia Maps on the internet
    You can switch between Online and Offline mode by going to the Maps Settings and
    Select Internet or General
    Select Connection or Go Online at Start-up
    Please Note: Switching between Online and Offline mode in Maps will not prevent data charges through the user of Positioning settings such as AGPS and WiFi/Network positioning. These will need to be turned off in the Positioning Settings on your phone. Please see your phone manual for more information.
    How do I know if there is an update available for the map data in Nokia Maps 3.x?
    You can check if your device has the latest compatible Map data simply by connecting your device to a PC running Nokia Suite and selecting View > Go To > Maps.
    If you are using Mac, download Map Loader for Mac and then check if there's an available update for Map data (applies only for Maps 3.04 and older, version 3.06 and later not supporting Map Loader for Mac).
    With Maps 3.06 and later you can check the availability of map data updates and do the update over Wi-Fi (WLAN) connection by selecting:
    Maps 3.06: Update > Check for updates.
    Maps 3.08 and later: Map Loader > Check for updates.
    How can I start Drive navigation in Maps 3.08 (and later)?
    There is an icon for the Drive application available on your phone's home screen.
    You can also start drive navigation from Maps:
    1. Search for the destination.
    2. Select the place on the map and its information area at the top of the screen.
    3. Select Navigate, and Drive here.
    ==========================================
    Edit history
    27.1.2010: N97 support added after instructions from cbidlake.
    5.2.2010: FAQ about fixing crash issues added after instructions from cbidlake.
    15.4.2010: added E66, E71, N86.
    4.5.2010: added 6720.
    7.1.2011: Major revision undertaken by MichaelS to incorporate data on Ovi Maps 3.04 and 3.06
    26.6.2012 Updated latest Maps, Drive  and Transport status (pj98)
    24.9.2013:: HERE updates (pj98)
    Although i work for Nokia, my opinions are my own!
    Got a Maps query? Check our Maps FAQ's

    Sorry, I'd like to unresolve this. The workaround mentioned is not a solution.
    I travel to loads of places by motorcycle, and going off the beaten track is wonderful. Since I upgraded My E6-00 and C7-00 to a Lumia 920, I'm back to allowing the SatNav (phone) to decide where I go. Boring dual carriageways and bypasses are now my natural habitat - bah humbug. Afterall, the phone is in my pocket (safe from weather), headphones in my helmet - I can't constantly look at a map. Having multiple 'favourites' and planning from one to the next isn't workable. Fair enough the Lumia 920 is usable with gloves on (major plus for a biker, come on you marketing people!) but I don't fancy re-routing all the time by the side of a road.
    I'm also planning a charity cycle ride over 100s of miles this Summer, and while that can be done in BikeRouteToaster, Google Maps etc, there is no import function into 'HERE' that I can see. It's impossible to plan a route on the device itself. Yes it can route walker (I can't seem to get turn by turn working for that, but nevermind), public transport and car, I have an option to avoid motorways etc, but cycle route planning needs consideration for height metres, unpaved/paved roads (Google StreetView etc used a lot to find a Sustrans route is actually unfit for road bikes) etc. So.. Importing a route planned elsewhere (gpx, kml or something) would be a real alternative, or a workaround. Asking the device to do its own planning from one point to another really isn't workable.
    Please make the Nokia's USP an actual USP again?

  • Lumia 920 on Black Amber - HERE Maps stops working

    Hi,
    After being trilled about updating and closing my applications using the X button on multi-tasking (finally!), I went into my Here Maps, or rather, I tried to open Here Maps, and it closed (probably an exception occurs and closes the app, just like when you develop WP apps).
    So i've been searching the web.
    Solutions that i've seen
    1- Reset Phone (Done)
    2- Soft Reset (Done)
    3- Uninstall, Reinstall (Done)
    4- Open while in Airplane/Removing SIM => still closes and crash
    5- Uninstall Maps in Settings > Applications > Maps, I don't have Maps option (Even when I install/uninstall HERE Maps and/or HERE Drive+ and/or HERE Transit)
    6- No updates available
    7- Updated to latest version (I'm on black amber).
    So after all that, i've been for 2 hours not able to solve my issue, which is (to recap):
    Can't open HERE Maps on Lumia 920 (Black Amber), instantly crashes. I can still use Transit for getting my subway + bus infos, but can't use HERE Drive+ and Maps.
    If there's anything more you need, please ask.
    Thanks
    Solved!
    Go to Solution.

    Dear Nokia support
    All of my application which were integrated with maps are not working properly. 
    Unfortunatelly, there are no updates from Nokia on this issue. 
    Listed features are not working http://www.nokia.com/gb-en/phones/phone/lumia920/specifications/
    Navigation
    GPS and navigation4
    Navigation features and services: HERE Drive+, HERE City Lens, HERE Maps, HERE Transit
    Navigation features: Pin places to Start screen, Public transportation routing guidance, Reveal the surrounding places, Reviews, info and photos for places, Routing options, Save favourite destinations, Call, share and get directions to places, Free maps, Find upcoming departure times, See places through the camera viewfinder, Live traffic information, Automatic day/night view switching, Venue maps - shopping and transport centers, Offline maps, Online and offline favourites, Speed limit warnings, Free turn-by-turn walk navigation, Save and sync favs with HERE.com, Free global voice guided turn-by-turn drive navigation
    Location technologies: A-GLONASS, A-GPS, Cellular and Wi-Fi network positioning, Magnetometer
    Can you please advice me, how can I rollback to essential bing maps or any other maps?

  • Here maps asha 503

    I have an asha 503 and have had to reset the phone. I had Here maps installed and it worked perfectly. Since the reset I have  downloaded the app but it won't install , the message being trusted certificate corrupt. Can anyone help please. Thanks

    Hi, dopple916. Were able you to install any apps from the Store aside from that? If not, do they get the same error message? Note that HERE Maps for the Nokia Asha platform has been replaced with Maps by Microsoft. This includes the same functionality as HERE Maps. You can search and install it from the Store. 
    We'll wait for your response. 

  • Maps for my Asha

    I used to have the HERE MAPS in my phone before.
    Now its deleted, so can you please help me download HERE map again ?
    If not which map should I download ?
    My phone is Asha 230.
    P.S - I need a map like HERE. It was the best map I Had.

    HERE Maps for Nokia Asha Software Platform was available via the Nokia Store. Please, ask the users in this and that thread, whether someone has a backup copy.

  • HERE maps and HERE drive for Universal app

    Hi All,
    Is Here Launcher supported in Win RT apps?
    Our requirement is to show the following in the map both in phone as well as in tablet
    1. user's location on the map with lat/long
    2. multiple locations on the map with (lat/long collection)
    3. directions on the map with (source lat/long, dest lat/long)
    4. live traffic updates
    5. show different types of pushpins on the map with (lat/long collection)
    Right now I'm launching HERE maps and drive in phone using uri scheme, but it is not supporting point no. 2 and 5.
    In Phone, is there any other way to launch HERE maps/drive other than uri scheme?
    I'm not able to find HERE drive in windows store, is it not available yet?
    In Phone, is it possible to go the HERE maps directly without hitting HERE splash screen? I know we are launching another application so we dont have control over splash screen, but is there any way to accomplish this?
    Regards, Sivaraman

    Hi Sivaraman,
    >>Is Here Launcher supported in Win RT apps?
    Based on the official
    HERE Launchers API document, it looks like Here Launcher is not supported in Store app.
    >>In Phone, is there any other way to launch HERE maps/drive other than uri scheme?
    As far as I know, HERE Launchers API and Uri Schemes are the only way.
    Quote from:
    http://developer.nokia.com/resources/library/Lumia/change-history/archived-content/maps-and-navigation/here-launchers.html
    The services provided by the HERE applications can be used in two ways:
    1.By utilising the HERE Launchers API provided, or
    2.by utilising the Uri Schemes implemented in HERE applications.
    The related thread:
    https://social.msdn.microsoft.com/Forums/windowsapps/en-US/390ec825-88af-4150-9e5c-03417191e4b5/launch-here-drive-from-app?forum=wpdevelop
    >>I'm not able to find HERE drive in windows store, is it not available yet?
    Yes, I can only see Here Maps in Windows Store now, so I think it is not available yet.
    >>In Phone, is it possible to go the HERE maps directly without hitting HERE splash screen?
    I don't find any explanations to talk about this in the above API documents, so I think it's not possible yet using official way.
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Planning a route for HERE Maps/Drive+ Beta

    I would like to plan a route with multiple route points in advance and save the planned route to HERE Maps or HERE Drive+ Beta. Is that possible?
    The route can be made with here.com webpage, but is it possible to import a route to my Lumia 920? When the route is saved to a collection in my nokia account, it is not shown in the mobile phone.
    Phone: Lumia 920
    Software: The newest
    Solved!
    Go to Solution.

    Sorry, I'd like to unresolve this. The workaround mentioned is not a solution.
    I travel to loads of places by motorcycle, and going off the beaten track is wonderful. Since I upgraded My E6-00 and C7-00 to a Lumia 920, I'm back to allowing the SatNav (phone) to decide where I go. Boring dual carriageways and bypasses are now my natural habitat - bah humbug. Afterall, the phone is in my pocket (safe from weather), headphones in my helmet - I can't constantly look at a map. Having multiple 'favourites' and planning from one to the next isn't workable. Fair enough the Lumia 920 is usable with gloves on (major plus for a biker, come on you marketing people!) but I don't fancy re-routing all the time by the side of a road.
    I'm also planning a charity cycle ride over 100s of miles this Summer, and while that can be done in BikeRouteToaster, Google Maps etc, there is no import function into 'HERE' that I can see. It's impossible to plan a route on the device itself. Yes it can route walker (I can't seem to get turn by turn working for that, but nevermind), public transport and car, I have an option to avoid motorways etc, but cycle route planning needs consideration for height metres, unpaved/paved roads (Google StreetView etc used a lot to find a Sustrans route is actually unfit for road bikes) etc. So.. Importing a route planned elsewhere (gpx, kml or something) would be a real alternative, or a workaround. Asking the device to do its own planning from one point to another really isn't workable.
    Please make the Nokia's USP an actual USP again?

  • Here maps: Unable to download portugal for offline...

    I am unable to download portugal for offline use. I tried a few other maps and could download them. It gets stuck on "preparing download 0%".
    Nokia Lumia 920. Version of here maps is 3.5.487.8, mapdata 8.30.53.110.
    It's all very dissapointing since I'm going to Portugal in about 36 hours.
    I have been trying to download this map the whole day.

    I will make it a little easier for whatever support does exist out there..
    I can download other maps fine (tried sweden and belgium).
    However I cannot download portugal map, or update any of the downloaded maps I already have.
    I tried restarting the phone
    I reinstalled the Here maps app
    I am 100% sure I have internet connection via WiFi(100mbit fiber). Obviously since I could download other maps.
    However just a few minutes ago I was able to update maps and download my portugal maps. I want to mention that I downloaded two other maps while trying and portugal map never worked until just a few minutes ago, neither did updating current maps.

  • Can't access HERE Maps - Lumia 520

    i'm from pakistan my lumia 520 cant open here maps and even google maps
    Moderator's note: The subject was amended as the post was moved to the most appropriate board. 

    Here maps are not supported in Pakistan, see Feature and service availability for more

  • Cannot load map for Japan into Lumia 800

    Hi,
    I am shortly travelling to Japan I wanted to pre-load Japan map into my Lumia 800. However, it seems that it is impossible. When trying to load Japa map via Nokia navigation there is no Japan under Asia. There is China and many other Asian country, but Japan is missing ...
    Is this known feature or what ???

    To date Nokia has avoided getting involved in providing mapping for Japan as the Japanese banchi address system is not based on the street number system like the US or Europe.
    Users of Nokia Symbian devices had to utilise Garmin Mobile Xt for navigation in Japan.
    Happy to have helped forum in a small way with a Support Ratio = 37.0

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