Reconfig for CUE 3.2

Our router has incoming lines go to a hunt group of 4 people. If no one picks up (i.e. school is closed) the call goes to a script in CUE that plays a welcome and gives the caller a choice of leaving a message or dialing an extension. We would like the hunt group to be bypassed if school is closed and have the call route directly to the script. Can anyone tell me how to do this?

Hello July
You can do is create a dummy DN with two different call-foraward statements one that forwards the call to hunt pilot during normal businees hours and another call-forward using the night night-service feature that to forward the calls to the trigger that you configure to your applications.
BTW you need to configure night service first:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wpmkr1097580
HTH
Please rate this post if was helpful
Walter Solano

Similar Messages

Issue for CUE developers

I have an issue for CUE script developers, I will try to explain as much detailed as I can. Using the default scripts, when you dial an extension number, if there is no one available to answer the call, the call forwards to VM, but what I need is that after 10 seconds of no answer, rescue the call and play a prompt and execute a menu with other options. I'm using CUE Editor, and my problem is to rescue the call after is forwarded to extension number, is there a way (command) to rescue the call before forwarding the call to VM??
It seems that the call doesn´t need to be forwarded (Redirect).
CUE developers, any idea that could help??
Thanks,

@p.bevilacqua:
Yes you cannot rescue a call redirect step, but you CAN rescue a place call step.
@jcperez:
I don't have any examples worked up for you. I have not used the place call step in CUE but I have used it in Call Center Express for this very purpose and it works great. The place call step should do the job.

Listening for cue points?

I keep getting error messages and don't know why?
I am trying to listen for cue point. What am I doing wrong?
Also, do I really need to have the NET_STATUS listener attached to both the NetConnection and NetStream?
Thanks a lot for any help!!!
var myVideo:Video = new Video();
addChild(myVideo);
var nc:NetConnection = new NetConnection();
nc.connect(null);
var ns:NetStream = new NetStream(nc);
myVideo.attachNetStream(ns);
ns.play("myVid.flv");
nc.addEventListener(NetStatusEvent.NET_STATUS, netStatusHandler);
ns.addEventListener(NetStatusEvent.NET_STATUS, netStatusHandler);
ns.addEventListener(AsyncErrorEvent.ASYNC_ERROR, asyncErrorHandler);
ns.addEventListener(MetadataEvent.CUE_POINT, cuePointHandler);
function cuePointHandler(infoObject:MetadataEvent):void
     trace("cuePoint from cuePointHandler");
     trace("Cue point name is: " + eventObject.info.name);
     trace("Cue point type is: " + eventObject.info.type);

What error do you get?
Yes, you should have NET_STATUS on both NetConnection and NetStream.
Also I don't see that you assign client to anything - connection and stream's events/methods are invoked on client. Especially you need it for listening for cue points. So, at least you need a line:
ns.client = this;
I think you mix unmixable here. I believe MetadataEvent.CUE_POINT is dispatched by FLVPlayback class. You do not use it. To read cue points from the stream you need to provide onCuePoint method in your code (again, it will work ONLY if you point to the client):
function onCuePoint (infoObject:Object):void {
     trace("cuePoint from cuePointHandler");
     trace("Cue point name is: " + eventObject.name);
     trace("Cue point type is: " + eventObject.info);
     trace("Cue point parameters Array is: " + eventObject.parameters);
I would move NetStream instnatiation to a function that is called when NetConnection is successfull. From Adobe help:
private function netStatusHandler(event:NetStatusEvent):void {
     switch (event.info.code) {
          case "NetConnection.Connect.Success":
               connectStream();
          break;
          case "NetStream.Play.StreamNotFound":
               trace("Stream not found: " + videoURL);
          break;
private function connectStream():void {
     ns = new NetStream(connection);
     ns.addEventListener(NetStatusEvent.NET_STATUS, netStatusHandler);
     ns.client = new CustomClient();
     var video:Video = new Video();
     video.attachNetStream(ns);
     ns.play(videoURL);
     addChild(video);

Recovering static routing setting 10.1.10.1 for CUE

I'd like to recover connectivity with CUE.
I deleted default static routing setting 10.1.10.1 for CUE by my mistake.
I tried to configure like followings.
UC520#configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
UC520(config)#interface Loopback0
UC520(config-if)#description $FW_INSIDE$
UC520(config-if)#ip address 10.1.10.2 255.255.255.252
% 10.1.10.0 overlaps with Vlan101
UC520(config-if)#ip access-group 101 in
UC520(config-if)#ip nat inside
UC520(config-if)#ip virtual-reassembly
UC520(config-if)#interface Integrated-Service-Engine0/0
UC520(config-if)#description cue is initialized with default IMAP group
UC520(config-if)#ip unnumbered Loopback0
UC520(config-if)#ip nat inside
UC520(config-if)#ip virtual-reassembly
UC520(config-if)#service-module ip address 10.1.10.1 255.255.255.252
Need IP address to be configured on interface Integrated-Service-Engine0/0
It seems like ip adress setting failed because of overlapping with Vlan101. Also CUE Connectivity Diagnostics says "IP address needs to be configured on interface Integrated-Service-Engine0/0"
Use reset only to recover from shutdown or failed state
Warning: May lose data on the the NVRAM, nonvolatile file system or unsaved configuration!
Do you want to reset?[confirm]
Trying to reload Service Module Integrated-Service-Engine0/0.
UC520#service-module Integrated-Service-Engine 0/0 session
IP address needs to be configured on interface Integrated-Service-Engine0/0
UC520#
I'm a beginer of IOS, Cisco products and also English. I can barely use CCA. Thank you.

Check in flash there should be a default configuration file with basic settings.

I can't update license for cue 3.2.1

Hello
I have unity express 3.2.1. I try to install cue-vm-license_25mbx_ccm_3.2.1.pkg.
I get this error:
cue-munich# software install upgrade url ftp://10.0.0.5/cue/cue-vm-license_25mbx_ccm_3.2.1.pkg username bla-la-la password 123
WARNING:: This command will install the necessary software to
WARNING:: complete an upgrade. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Downloading ftp cue-vm-license_25mbx_ccm_3.2.1.pkg
Bytes downloaded : 5307
Validating package signature ... done
ERROR: Package requires a previous installer version for non-clean install. You can do clean install or use helper, min version:(2, 0), current version: (2, 4, 0, 4), required version < min compatible version:(2, 4, 0, 1)
Can someone help me please

Hi Pavel,
If you are running this with CME then you are trying to use the wrong license file, note the _ccm_;
cue-vm-license_xxmbx_ccm_3.2.1.pkg
License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with ***Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.
For Callmanager Express - CME it would look like this, note the _cme_
cue-vm-license_xxmbx_cme_3.2.1.pkg
Hope this helps!
Rob

How to hear audio while scrubbing for cue points?

There don't appear to be any video control functions in AME in the Export Options dialog. How can I play and pause the video? How can I insert cue points if I can't hear any audio?

You do all this while still in PP.

Tnsnames reconfig for sid connection

Hi,
I need to change tnnames for my application.
My application can't connect with such coonection:
mydb/[email protected]/xe
I get information that it will connect using:
mydb/mydb@xe
Where xe is my SID.
SO tell me haw reconfigurate tnsnames for such connetcion (aplication use tnsnames)
My current tnsnames
XE =
(DESCRIPTION =
    (ADDRESS = (PROTOCOL = TCP)(HOST = WIN-KO31DMFLCH0)(PORT = 1521))
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = PLSExtProc)
      (PRESENTATION = RO)
ORACLR_CONNECTION_DATA =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
    (CONNECT_DATA =
      (SID = CLRExtProc)
      (PRESENTATION = RO)
How it schould be corect?

Just an update to the CONNECT_DATA stanza, change:
(SERVICE_NAME = XE)
to
(SID = XE)
Ought to do it. On the client tnsnames.ora file.

Where to find package language for ISM-SRE-300-k9 CUE 8.6.1

Hi,
I need to add a new language package in ISM-SRE-300-K9. Currently it has CUE Voicemail European Spanish (Spanish language pack) (8.6.1) but I need
Spanish Mexican.
I have read the procedure to add additional package but I can't find the package cue-vm-langpack.ise.8.6.1. pkg , I have just found
the file cue-vm-es_MX-langpack.ise.8.6.1.prt1.
any of you know where I can find the package I need?
regards

Paolo,
I have tried to install the package in ISM-SRE-300-K9 but I received an error mesage.
I have already load all the file in ftp server folder , I have tried with anonymous user and not anonymous but fail
do you know the reason of this error??
CUE# software install add cue-vm-langpack.ise.8.6.1.pkg
WARNING:: This command will install the necessary software to
WARNING:: complete an add-on install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue?[confirm]
Downloading ftp cue-vm-langpack.ise.8.6.1.pkg
Bytes downloaded : 1385425
Validating package signature ...
ERROR get_pkg_list:Package signature validation failed for cue-vm-langpack.ise.8.6.1.pkg
Package signature validation failed for cue-vm-langpack.ise.8.6.1.pkg
CUE#

CUE 8.6 to CUCM 8.6.1 Integration

Hello Team and Experts,
I am trying to integrate a CUCM 8.6.1 with a CUE 8.6 ISM internal module inside a 2911 router.
I just followed the instructions in the documentation provided in the Cisco site and other ones, but I still have the problem that neither the CTI ports nor the CTI route points get in registered status,
On the other hand I am not able to innitialize the CUE Wizzard. I keep getting the message the "Web Login Failed" and I checked the CUCM password and user, same the JTapi but still don't work.
Please, could you help me to find out what I am doing wrong? or if there is any problem integrating these two software versions.
Also, if you have any documentation or links to follow exactly the detailed procedures.
Thanks in advance for your help.
Javier

Javier,
But now I do still get the problem with the CTI ports and the CTI RP, that they do not register at the CUCM, Just in case, I have created the CTI ports, same for the CTI RP, gave them the DN, set in the local partition and CCS that is applied to all local phones.
I created the Voice mail Pilot that also has the CSS of the local phones and also the VM Profile.
>> None of these have anything to do with registration issues, partitions, CSS, VM profile are needed for the calls to be router properly, but have no bearing on registration status.
Did you assocaite the ports and the CTI RP with the application users you built for the integration?
Now in some Google documents, they set an important warning about the CTI configuration that says
"IMPORTANT : don't forget to config "External Phone Number Mask" for CUE CTI ports and Route-Point , or they won't register in CUCM " and I wonder what is this for, and to which number should I point the external Phone Number mask.
>> This is not needed for registration to work, perhaps there was a defect of some kind that was causing this, but you do not require this. External phone number mask is used to adjust caller ID on outbound call if originated from these CTI RP which will not happen anyway. The only time it would be needed is if you want it to participate in AAR routing, etc.
If your devices are associated to the application user and it still does not work, I would suggest looking at the CUE logs as those are very descriptive. Simply use "show trace buff tail" in CUE CLI to look at the log output.
HTH, please rate all useful posts!
Chris

Multiple Audio outs for DJing?

Okay, potentially stupid question. I've got a MBP, and on a lark I bought the new M-Audio MixLab DJ bundle.
So, you need to have the ability to have headphones connected for cueing, and then speakers connected for your live mix. Well, there's only one stereo out port on the MBP (and most Macs).
Any thoughts on what's the best way to deal with this? Are USB speakers my only option?

there are hundreds of audio interface options for notebooks, MBPs included. how many ins and outs do you need? m-audio sell a whole range of them themselves, you could start by looking at their site under firewire and/or USB audio interfaces.

CUCM 8.5.1 support CUE 8.6.7

Hi,
I am currently running cucm 8.5.1 and cue 8.6.1 in phone system and now I am looking to migrate cucm to 9.1 verison.
Becuase cucm 9.1 does not support CUE 8.6.1 so I need upgrade cue to 8.6.7 verion.
My planning is upgrade cue first and after that upgrade for cucm but I don't know is whether cucm 8.5.1 provides supports for cue 8.6.7 or not?
please advise!
(sorry my English is not good)
Best regards,
Tan

Hi Tan,
Jaime is correct, please check the following link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html
It provides the details of compatibility of CUE 8.6.7, it is supported with CUCM 8.5.
HTH
Manish

CUE 8.6.10 error "login as administrator failed" message

Hi guys,
i have a new router with CUE 8.6.10 am trying to run the wizard and an error appears " "login as administrator failed"
the username and password is 100% correct also the below commands exists in my configuration
ip http server
ip http authentication local
ip http secure-server
ip http path flash:
telephony-service
"web admin system name admin password xxxx
dn-webedit
time-webedit
i tried a lot of things with no luck
Note GUI files exists on the router flash

The stuff under telephony-service is for CME, not for CUE
Create a normal user (username test123 privilege 15 secret test123) use this account to login to the CLI of CUE (service-module isM 0/0 session)
Then create an administrative user and use this one to login to the CUE GUI

CUE 8.6.6 default password and username

Dears,
i have a new CME with CUE 8.6 installed i tried to login thru cli to the module without any luck i tired everything in my mind
the questions what is the default password and username for CUE or how to reset the password
thanks

Hi Brandon
first of all i would like to thank you for your response .. and you are correct about the wizard for the first time setup but the weird thing when try to login it require to put a password\username for GUI and for the cli even if it is a new router and never configured .. and am really confused about this .. even i dont remember the default username

How to recovery CUE if the upgrade is failed

Hi,
I am looking to upgrade CUE from 8.6.1 to 8.6.7 (provide support CM 9.1).
Can someone advise me how to recovery for CUE if anything is failed (unsuccessful) with upgrade to version 8.6.7 and for any reason or problems with new version.
Appreciate your help.
Best regards,
Tan

Hi Tan,
The upgrade procedure along with the information about backing up the files is mentioned in the following link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/install/CUE_86_install.pdf
HTH
Manish

Cue Points

I have a flv which im loading in from another location (ie
its not embeded), and Im trying to create a loop point using cue
points.
I have 3 cue points: begining, loop_point, end
Basically when the playhead reaches the "end" cuepoint, I
want it to jump back to "loop_point"
Can anyone help? I have a deadline for monday to get this
finished!

Pewee2000,
> Oh sorry I get what you mean now. Yeh I imported without
> player and used seperate componants from the flv custom
> playback UI panel to control the movie.
Okay, I'm not exactly clear on what you just said, so I'm
going to
proceed as if you're using the FLVPlayback Component. Here's
the scoop on
using ActionScript. Just about everything is an object.
Objects are simply
"things" that behave a certain way. Movie clips are objects,
buttons are
objects ... FLVPlayback Component instances are objects --
you get the idea.
:) Objects are defined by something called classes. Think of
a class as a
given object's blueprint. You'll genearally see up to three
categories in a
class: properties, methods, and events. Properties are
characteristics an
object has, such as a movie clip's width and height. Methods
are things an
object can do, such as movie clip's ability to gotoAndPlay()
some frame.
Events are things an object can react to, such as a mouse
click.
In your case, the FLVPlayback events include a cuePoint
event. You can
see detailed information -- often including sample code --
for all the
properties, methods, and events of the FLVPlayback class by
looking up the
phrase "FLVPlayback class" in the Components Language
Reference right in the
built-in Help documentation. Component classes are listed in
this
reference, and normal classes are listed in the ActionScript
2.0 Language
Reference. In the AS Language Reference, the three categories
are combined
in each class entry, but for some reason the Components
Language Reference
separates them. But you'll see 'em when you look up the
class.
You'll want to take things slow and start with a *simple*
example.
Assuming you've added cue points through the Component
Inspector panel, your
FLV will honor those cue points during playback. Start your
journey by
looking up the cuePoint event in the "Event summary" section
for the
FLVPlayback class.
You'll see this:
var listenerObject:Object = new Object();
listenerObject.cuePoint = function(eventObject:Object):Void {
// insert event-handling code here
my_FLVplybk.addEventListener("cuePoint", listenerObject);
... which may look scary if you're not a coder, but it works
like this:
first, a variable named listenerObject is delcared as a
generic Object
isntance. This object is your "ambassador" for the
FLVPlayback instance,
which features the cuePoint event. You assign a function to a
new cuePoint
property of your generic object. This function will be
executed when any
cue point occurs. Finally, you use the addEventListener()
method to
"subscribe" your FLVPlayback instance to the generic object,
listenerObject.
Now you're "listening" for cue points.
In the above example, the instance name for your FLVPlayback
instance
must be my_FLVplybk -- but you can make it whatever you like,
as long as the
ActionScript matches the instance name.
Where it says "// insert event-handling code here," you may
want to use
a trace function ...
trace("Here's a cue point!");
... just to prove to yourself that it works. Read up in the
documentation,
and you'll see that the eventObject object received by the
function contains
valuable information about the FLVPlayback instance that
dispatches the
cuePoint event. You can trace eventObject.target, for
example, and get a
reference back to your FLVPlayback instance.
trace(eventObject.target);
That reference would let you refer to the FLVPlayback
instance and
invoke FLVPlayback methods on it, such as your various seek
options for
looping.
David Stiller
Adobe Community Expert
Dev blog,
http://www.quip.net/blog/
"Luck is the residue of good design."

Reconfig for CUE 3.2

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