Reconnection Order

Hi Experts,
I am creating reconnection order from EC86, after that it will create automatically idoc and send it to XI, but IDOC is not creating because it is failing in the function module MASTERIDOCCREATE_ISU_RPL_ORDER, and with in this function module it is failing in READ_TEXT because of there is no entry in STXH table for this order.
Can anyone please help me what was the wrong, how the STXH table get the value where the system must pick.
Kind Regards,
Praveen.

Hi Varadha,
Event R720, as mentioned by John A is a FQEVENT only.
You can use this event to trigger a reconnection in the case of a disconnection.
Please have a look at this event.
Hope this helps!!
Regards,
Rajesh Popat

Similar Messages

Report for Disconecction & reconnection order Docs

Dear Experts,
Is there any standard reports for Disconnection & Reconnection Docs (ec85 & ec86)?
as per my scenario i need to create a report for disconnection & reconn.
any body have clue on this.
Thanks..Cheers.

Hi,
Request you to refer "Creating New Queries" section in [document|http://help.sap.com/printdocu/core/print46c/en/data/pdf/BCSRVQUE/BCSRVQUE.pdf].
If you are not able to follow, let me know I will provide some more details.
Regards,
Avinash

Error while uploading Reconnection Order using Emigall object DISC_RCORD

Hello
I am using DISC_RCORD object for upload of Emigall tool.While Debugging I found that the FM 'ISU_O_DISCDOC_MAINTAIN_DARK' is throwing error.It is throwing error because it is not getting value for x_discacttime and x_set_commit_work in runtime.But I am passing Value for both the fields.Please help me out.

Hi,
Thanks for your reply.....I have fixed this error....Earlier I was not populating one field value..... in debugging I found that and fixed.

Service order and maintenence order

Hi all,
1.how to create a Service order, Disconnection, Reconnection and Maintenance orders in SAP Utilities.
plz give me the navigation path.
regards.
suki

Hi,
All these orders can be created using Tcode = IW33. But for Disconnection, Reconnection orders you should like your orders to disconnection document (EC85).
Thanks,
Durgesh.

SAP Utilities - service order

Hi all,
1.how to create a Service order, Disconnection, Reconnection and Maintenance orders in SAP Utilities.
plz give me the navigation path.
regards.
suki

Hi,
All these orders can be created using Tcode = IW33. But for Disconnection, Reconnection orders you should like your orders to disconnection document (EC85).
Thanks,
Durgesh.

There is no entry in STXH table

Hi Experts,
I am creating reconnection order from EC86, after that it will create automatically idoc and send it to XI, but IDOC is not creating because it is failing in the function module MASTERIDOCCREATE_ISU_RPL_ORDER, and with in this function module it is failing in READ_TEXT because of there is no entry in STXH table for this order.
Can anyone please help me what was the wrong, how the STXH table get the value where the system must pick.
Kind Regards,
Praveen.

with the help of tdspras field define language you can find the entries of the table
Edited by: kpsgoutam on Sep 15, 2009 12:25 PM

Billing Relevant Block Period

Hi All,
I have found that Billing relevant block period is present in installation billing period tab.
Where ever there is no bill block or invoice lock present for that contract and contract account. One disconnection document present for that installation. That leed to the billing relevant block period (I guess).
I dont get any prper documantaion regarding this.
Can you please help me in this regard.
Regards,
Sudip

Hi Sudip,
You are absolutely right. The billing block at installation level appears if there is a disconnection document for the installation.
You can create a disconnection document by Tcode EC85. If the installation is already disconnected, you can reconnect it from tcode EC86 using the same diconnection document number created during disconnection. To reconnect, you need to create a reconnection order and then reconnection entry.
You can see the link in table EDISCDOC between the disconnection document and installation where reference object type is INSTLN in the table.
Also to disconnet a device in a disconnected period you need to do the following settings in SPRO-SAP Utilities-Customer Service-Process Execution-Disconnection/Reconnection-Define Processing Variants for Disconnection Documents.
For the processing variants you have used for disconnection, check the box "DevRemDespDisc" (RECN_REMOV). This will allow to disconnect the device in the disconnected period.
Hope it will help you.
Thanks.
Nirmalya

Hello, i am using ipad mini now. When i first receivedHello, i am using ipad mini now. When i charge it till 90%, it will stop charging on its own. I need to reconnect in order to charge it till 100%. Anyone know what is the problem? Thanks.

Hello, i am using ipad mini now. When i charge it till 90%, it will stop charging on its own. I need to reconnect in order to charge it till 100%. Another problem is when i am using an apps, for example looking through the photo, suddenly the screen will back to Home. Anyone know what is the problem? Thanks.

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

I have to restart/reboot in order to reconnect with Home Sharing every time. Is this normal?

When I originally bought the Apple TV (2nd generation) a while back, it always maintained good connectivity to Home Sharing. For a while, I've had to go into General and select Restart every time I wanted to use Home Sharing, otherwise Apple TV would not connect. Today, the Apple TV would not connect to the WiFi network at all. After restarting and rebooting several times, the Apple TV finally reconnected is currently working.
My logical guess is that the WiFi antenna on the Apple TV may be going out. I have used it a lot. Anyone have any tips?

This will most likely help a bunch.....it did a complete fix for me. Follow it step-by-step.
1.   Open "System Preferences".   ( computer only), (Windows computer unknown)
2.   Open "Network".
3.   Click on the "Sprocket with down arrow".
4.   Select "Make Service Order"
5.   Move the connection your using (Wifi, Ethernet, etc.) to the top, and click Apply.
6.   If you selected Ethernet, then turn OFF Wifi in the top menu.
7.   Shut DOWN your computer and then restart after completely shutting down.
7a. Either restart or unplug and plug in the Apple TV (insure your logged into Home Share after restart).
7b. Start iTunes (insure your logged into Home Share).
Enjoy life again!

I am having an issue regarding a placed order via customer service department

I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Bug 769476 - sync from Mobile Firefox (smartphone or tablet) will disorganize the order of bookmarks on desktop

Hello,
Normally, I've been using Firefox sync on desktops (home and at work, all running on Arch Linux and one Windows desktop) until now only, without any bigger problems.
I've bought an tablet last week (Nexus 7, with Android 4.2 after update).
After I installed the Mobile Firefox (version 18 was just fresh) onto the tablet, have linked via my account to the sync.
After initial sync finished, I noticed first disorder of my bookmarks on my desktop, without knowing more about the source of the problem at first.
Have been observing and performing various tests the last days, and have come to an conclusion, that the source of this is the Mobile Firefox on my tablet.
Every time I had to restore (fortunatelly I'm performing backups of these) my bookmarks on my desktop to regain the order I want.
I have to disable the sync on the Mobile Firefox in order to stop this bookmarks disorganization.
Afterwards, the problem of bookmarks disorder on my desktops is gone, just until I reenable the sync on Mobile Firefox, then it gets broken again.
By disorder/disorganization of bookmarks I mean this:
1. normal working status as desired when Mobile Firefox ain't synchronizing:
A
B
C
D
E
F
2. broken status after Mobile Firefox sync. enabled (the order may change randomly):
A
C
E
F
D
B
-- but on the tablet's Mobile Firefox, the bookmarks order is being held as far as I've noticed.
I've already tried to clear my entire Mobile Firefox profile, in order to get rid of all Mobile Firefox settings and bookmars, to start on the tablet with a clean shield. Haven't helped, it always breaks the bookmarks order on the desktops again once newly reconnected via sync.
Unfortunatelly, I don't have no other tablet device at hand to test in elsewhere, thus to confirm or deny, whether this is lonely problem on my table only, or a globale Mobile Firefox problem.
Is this some sort of Mobile Firefox bug?
Any other ideas about what to check/change in order to fix this problem?
Thanks in advance for any help.
---- update 20130115 ---
Have just tried to enable the sync even on my smartphone (HTC Desire S, Android 2.3.6), where I used the Mobile Firefox sync before, but have disabled the sync few weeks ago (that time using ver. 17), as the Mobile Firefox started to trigger the sync very often with these new versions, and with one core CPU smarphone, it always took quite long to finish.
Since then, I was forced to perform Factory Reset due to some another unrelated problem.
Afterwards, new version 18 was released, I still wansn't using the sync on the smartphone.
But after I opened this question, just to test it I've reenabled the sync on the smartphone (having already ver.18 installed), waited for the sync to finish on both, smartphone first, following on the desktop, and what a surprise, the bookmarks order did screw up again.
Thus, it's not just my tablet affected, but smartphone is as well.
Now just to differentiate, whether perhaps my sync account with my data is broken somehow, or if the Mobile Firefox sync is indeed the the reason even globaly, not just with me?
But how to differentiate it?
Shall I perhaps open an bug at the bugzilla.mozilla.org ?
have just discovered, that bug already reported https://bugzilla.mozilla.org/show_bug.cgi?id=769476

Windows 7, Linux, and Android each sort Alpha-Numeric strings differently.
Linux ignores beginning spaces and symbols.

I have mac version 10.10.1 yosemite.Using LR3. I exported 7 sub folders from LR to an external hard drive in order to free up space on my mac hd.

encountered two problems:
1. instead of seeing the 7 sub folders in the external drive, all the images are out of order, entirely scrambled. when I open LR3 however, the contents of these folders are greyed out and show 0 images. I can see the question mark next to the image saying it is located elsewhere (i.e. on the external hd)If I plug in the external hd I can open the images and edit in CS5, but as I said it 's like finding a needle in the haystack.
2. no new space shows up on my mac hd even though that was the reason I made the export.
is there a way to fix this? I have a different external hd that backs up LR. Currently it is not plugged in. I am afraid to plug it in because it will take the new LR configuration and I'd lose any option to correct the problem. I also , on the same (different) hd I have Time Machine backup. would that help to fix the problem and bring back the organization I previously had with the 7 subfolders. All that organization is currently lost,i.e. show as greyed out 0 content in LR on my mac hd and shows as scrambled on the external hd.
Can I fix this??

zarowin, you want to move the files. Not export them! See here: Move folders around in Lightroom | Adobe Photoshop Lightroom tutorials. There are two ways to do that. One is to move the folders inside Lightroom to your external HD, the other is to move them in the finder and reconnect the folders afterwards using the tips in the link dj linked to above. Also, you really should upgrade your Lightroom. LR 3 is not fully Yosemite compatible. I think the problems are mostly cosmetic though.
Periodically I get a prompt in lr asking if I want to back up lr and I have been consistent about doing so. At this point however, since those out of order images have be “exported” (am I using the right word??) to the second external hd, into a folder without subfolders, (hence the scrambling effect), if I were to plug in the external hd that is my backup drive (for time machine as well as for lr), won’t it be backing up the mistake I made by not using subfolders ongto the other external drive, thereby compounding the problem?
This warning has nothing to do with Time Machine. It is Lightroom's own backup. Every week or so, it will generate a backup Library that you can revert to in the case of trouble. In fact, you can usually safely delete the very old ones but keep them from the last month or so. Look for them in a folder called "Backups" right next to your main catalog file (probably in your Pictures folder). Be sure to only throw away the oldest backups. If you have never done this and have a large catalog with 10's of thousands of images you probably have easily 100 GB of these backups. Just calculate how much space you are wasting if you started doing this around LR 3, several years of backup catalogs at a frequency of once a week, and a typical catalog size of 1.5 GB (my main catalog is over 2GB).
Lastly, Time Machine backup doesn't overwrite older versions. It keeps versions around of all your catalog files (including the backups!).

Reconnection charges based on open items

Hello Experts!
My client has this requirement. They want to disconnect a consumer if a certain dunning level reaches or manually. In both the cases they want to charge the consumer a reconnection fee that should be based on the amount of open items in the account.
I thought that this should be possible in case of disconnection through dunning since the charge schema contains a percentage and i thought that it would apply the percentage on the amount of dunned balance. However, system doesnt post charges as a percentage of dunned balanec. It just posts minimum charges.
Has someone experienced this?
Also please tell how to post charges if consumer is disconnected manually. Can a suitable event be used?
Thanks!

Hi Adil,
There will be two separate processes for posting the charges as per your requirement-
(a) Disconnection through dunning- If you are performing a disconnection thru dunning, and you want to charge the customer,based on some percentage of dunned balance, then you need to code your requirement in event 360.
(b) Manual disconnection-It depends on the process that you are following for disconnection manually-like of raising service notification (IW51) or creation of disconnection document (EC85).
You can automate the posting of the charge through Sales order during the creation of the service notification.
You can use the standard function module BAPI_SALESDOCU_CREATEFROMDATA for the purpose.
Hope it helps...
Thanks,
Amlan

ITunes was unable to load data class information from Sync Services. Reconnect or try again later.

Ever since I upgraded to iTunes 10.4 I've been getting this dreaded message on many occasions when I try to sync my iPhone 4 or iPad 2 with my Win 7 64 bit machine. "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." What happens is that local content (music, videos etc) will sync properly to my iPhone, but other content (such as Outlook information, MobileMe stuff, etc) will not.
I have uninstalled and completely purged all Apple data from my PC (including hidden files and folders under Common Files and in the Registry) and reinstalled iTunes. Yet after one or two syncs, the same problem resurfaces. The other weird part is that the Sync Services crap-out message will happen after I do a successful sync, leave the iPhone connected to the PC, and don't even touch the computer for several hours.
I've actually developed a very tedious work around that seems to restore syncing if for a short time.
- Undock/unconnect all Apple devices from the PC.
- Close iTunes, MobileMe control panel, and Safari (if you have it).
- Start Task Manager (Ctrl + Alt + Del) and shut down iTunesHelper.exe and SyncServer.exe
- Open up a Windows Explorer window (like My Computer) and under Tools, Folder Options, View, toggle on Show Hidden Files and toggle off Hide Protected Operating System FIles
- In WIndows Explorer, navigate to "C:\Users\<your name>\App Data\Roaming\Apple Computer". Rename the folder Sync Services to something else, like Sync Services_Old.
- In WIndows Explorere, navigate to "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support" and double-click on AppleSyncNotifier.exe.
- Go back to your Folder Options and turn off SHow Hidden Files and toggle on Hide Protected Operationg System Files
Now you can start up iTunes again and connect your device. It should sync properly again (at least, until it doesn't once more).
Does anyone at Apple have any idea about this error or a solution?

I actually spent a fair amount of time on the phone with a senior Apple tech last week. He directed me to this topic:
http://support.apple.com/kb/HT1923?viewlocale=en_US
It's important that you go through the steps EXACTLY as described here and in the proper order. Also make sure MobileMe control panel is uninstalled (if you have it).
Interestingly, when I went through this procedure and then reinstalled iTunes 10.4 64-bit (didn't do MobileMe or Safari at this stage, but QT is automatically installed) everything worked perfectly. The aforementioned error messages disappeared and all is working flawlessly, as it should.
I hope my expereince will help! Give it a try.

Re: Who can I complain to about a new order being ...

Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
Delivery of equipment date missed.
Phoned BT, told "order being processed, don't worry"
Original connection date? 15/05/2015
Requested to keep the existing landline number. Told this was okay, would be switched 24 hours after BB activation.
16/05/2015 - no connection. no hub. Called BT, still no equipment. There was a problem, because fibre was already active, with previous account holder.
15/05/2015 connection date changed to a new date of 26/05/2015.
Had to do a completely new order over the phone. New problems now because NOT ONLINE ORDER want us to pay more.....
We received the "delivery" we were waiting home for - a box that was designed to fit through the letterbox....landed on the doormat. No need to wait home....
Existing BB connection cut off on 26/05/2015
Broadband was supposed to be reconnected on 27/05/15.
An engineer called on his mobile to gain access. We had not been told one was attending/required. We were not at home either.
The job was eventually rebooked for 1/06/15. The engineer arrived at 8.25am, was there for 5 minutes, left for about 25 minutes (cup of tea i dare say) and then returned, and everything was working. Well, everything but the TV.
The same issues as the OP, paid 1 years line rental up front, via a credit card, paid £36.95 connection and delivery for the fibre/hub. No payments were taken, fortunately. TV package was ordered at the same time too. Its 04/06 now, still no TV.
Still waiting 9 days after original BB install date, no TV equipment. (It's supposed to be here tomorrow, the 5th June, fingers crossed) 1 month after order (not bad by others stories, but still 3 weeks later than original date.)
There have been additional issues. Lengthy phone calls as the order is now "a telephone order", not an "online order" - so we are troubled about losing the £160 Quidco cashback.....and the £50 SB voucher. We have been assured by two people on the phone that we will receive these amounts.....but we have also been lied to as many times too.
Received email detailing "Activation fee Infinity 1 option 1 £30, Activation fee infity 1 £30, total to pay £60
Phoned BT, told this was an error they said they would remove it from the bill
Received a bill today, DOUBLE activation charge for same product STILL ON THE BILL.
Wanted to pay 12 MONTHS line rental up front, TOLD BT REPEATEDLY. But you won't sort it out for us.
Why should I pay the first months line rental and then another 12 months up front when you get around to sorting it out, effectively tying myself into a 13 month contract? I may want to leave, after all, everything goes up in price when the 12 months discounts end......
Renumbering? 3 or 4 phone calls to BT. Still not done. 30 second phone call today says it will be done "tomorrow, but after midnight" Thats the days AFTER tomorrow then?
The whole process has been nothing but stress. It took over half an hour on the phone just two days ago, to sort out the mess with the missing TV package.
Ordered the TV package online as part of the "QUIDCO" deal. No activation fee mentioned. Order confirmation received - no activation for TV package mentioned.
Latest call to sort TV package, tells me £35.00 activation fee. The guy had no idea what we had already "ordered" - it looks as though you don't actually keep records of what people order at all??
Original TV package confirmed as "BT Sport Albertz" package. He apparently after working at BT for 20 years, had never heard of this TV package. He denied its existence. Its on my email.
I only wanted the Netflix (£6.99, two screens) and no additional TV channels. Online, the activation is currently showing £19.00 I cannot remember seeing one, and it hasn't been mentioned. Who knows if it wasn't on special offer the day I ordered? Your offers change constantly. He says he has to put £35, but ask for it to be changed to £19 because it was originally online order. We have not received confirmation of these prices yet.
So to summarise. Pathetic customer service. Failed communication. Lies. Lack of decent record keeping. Pricing changing. Overcharging.
£30 too much STILL on first bill.
£35 instead of £19 for activation of TV, not yet received or confirmed.
Lost discount because you REFUSED TO SORT OUT LINE RENTAL SAVER. (£33.98 loss)
If I pay this now, on month 2, I am forced into 13 month contract with yourselves resulting in further losses due to increased costs)
Potential loss of a)£160 Quidco referall due to fractured ordering. b)Sainsbury Voucher of £50 because offer has changed since original order date.
Amount of stress - £ priceless.
Yet to see if TV package arrives and is connected. But because TV package is now running a week behind the contract dates of the broadband, this will mean that if I cancel the BB after 12 months, I will not be able to use the TV package, as it WONT WORK. So, BT have you ensured I suffer further losses? The phone line was switched over on the 25th May, BB on the 1st June and now TV should be 5th June. If it arrives/works. So who is paying for my 13 days over contract that is being enforced by yourselves, since I will be forced to keep the phone to keep the BB (at £10.50 extra) to keep the TV working? And are you, at that time, going to try to make me pay the £13.50 for the BT sport that I don't want?
What do we do? Because I am sick to death of trying to communicate with people in India. They're lovely, but they really don't understand me when I'm rabbitting down the phone 100 miles per hour because I'm wound up at having to explain the same thing over and over. Why can't we just email you? Or is this a job for the Ombudsman. This is really poor service.

the ombudsman does not deal with individual complains although they would take a note of your pronlem
only people that can help here are the forum mods who are BT employees they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Reconnection Order

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