Records are not deleting in SAP CCM (CCM2.0), eventhough Action code 03 is

Hi all,
We are facing a problem in SAP CCM 2.0, products are not deleting from Catalogs ( Internal Catalogs)  eventhough action code '03' ( Deletion) is passing to Catalogs.
In case of updating and new records creation is working fine , changes are updating and new records getting added to catalogs.
Could you please advise why deletion is not working. what would be the reason.
Is there any other way to delete the records from the Catalog.
thanks in advance

Hi,
There is no standard functionality for deleting items from SRM CCM 2.0.
Very recently, we have come across the same problem that materials/items which are deleted in SAP R/3 4.7 are not getting deleted from SRM CCM 2.0 catalog.
We have done some analysis and found the below solution.
- You need to send an action code "04" and drop Product Category information in XML file which XI uses to send the information from ERP to SRM CCM catalog.
For this you need to modify the XML and XI mapping for the ZACTION code(03) received from ERP.
Once the changes are done in XML, you re-publish the catalog.
You will find the item/s have got deleted from the catalog.
Note: It is important to note that even for deletion, system records action as catalog items Update/Created in the logs (SLG1) but not the action as catalog items deleted.
Hope this helps !
Regards,
Vikas

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