Recovery Media Center not working correctly on C655D-S520​0 purchased from retailer yesterday

I came to the Forum to see if anyone else is having the Create Recovery disk option.......  I wish I had read this as well as other topics before I bought this.  And this will be the 3rd time I have typed this out because of Forum Registration issues......am I ?
(3rd time)  I am trying to create Recovery Media.  The booklet that came with the computer and the Online User's Manual and the information stored on the computer all state something different about the Save media option.  My issue is:
-I start the wizard
-Wizard allows the option of saving to USB (10 gb) or DVD (4)
-I choose USB and insert 16 gb flash drive into USB hub
-Wizard starts, formats flash drive, then starts
-After half an hour, the wizard stops and the two bars (Copyng Data and Overall Process) do not one more dot for at least half an hour and then I terminate.
-Information indicates that the total copying process should take only 1/2 hour.

I'm not a tech support agent, but to me it sounds you're not doing anything wrong. If it was me, I'd wait longer, say, a couple hours.
If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 457-7777.
- Peter

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