REDEEMED GIFT CARD BUT NO BALLANCE

I redeamed my gift card but my ballance is not showing up? I wanted to make a purchase but it keeps saying it will charge my credit card. I want to use my redeamable points?

Hi cre8ivegenes,
Welcome to the Support Communities!
The article below explains how to redeem an iTunes Gift Card. The terms and conditions are usually printed on the back of the card. If you have a specific question about a card, follow the information in the articles below to contact iTunes Store Support.
iTunes Store: How to redeem a code
http://support.apple.com/kb/ht1574
If you have trouble redeeming your code, this article may help:
iTunes Store: Invalid, inactive, or illegible codes.
http://support.apple.com/kb/TS1292
Cheers,
- Judy

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Redeemed Gift Card But Credit Balance Not Correct

Hi
I redeemed two 50 USD Itunes Gift card in my account however while redeeming each, 25 USD redeemed and it got 25 USD as credited. So totaly It redeemed 50 USD and got 50 USD as credited. I never face such a kind of thing however I can not use also this credited amount. Anyone has an idea how I can get back my credited 50 USD from Itunes?

Try signing out then back in to refresh your account. If this will not work, contact support and have them check your account.
http://www.apple.com/support/itunes/

I redeemed a $50 gift card but I can't use the money on it to make purchases and instead, I get the billing info. pop up. How do I use the gift card credit??

I redeemed a $50 gift card and it says $50.00 is my balance but when I try to buy an app it asks me for my billing information. I don't want to use my credit card, I want to use the $50 gift card I paid for. Please fix this

Hi ...
asks me for my billing information
Apple "verifies" your billing information with every transaction whether it's purchasing media from the balance of redeemed gift card or a debit or credit card account.
Click Account right side of the App Store window then click View Account.
Make sure your name and billing address is correct then click Done.
Now try purchasing an app.

I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance.

I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance. How do I use my balance first?

Hi ...
Select None for payment method > iTunes Store: Changing account information
Be aware, an auto renewing subsciption by require a credit card.

HT2693 I bought an itunes gift card but when i try to redeem my account it says invalid code. I put in the code perfectly but its still not working. The shop wont take it back either, What should i do?

I need help, i bought an itunes gift card but when i try to redeem my account it says invalid code. I even checked the code and i had it 100% right but its still not working. The shop in which i bought it wont take it back so i dont know what to do. Please help.

iTunes Store: Invalid, inactive, or illegible codes

HT204266 I have a balance on my iTunes gift card but when I try to redeem it, the message says the code has already been used and won't let me go on

I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?

Hi Rosemarie316,
If you are having issues redeeming your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy

I have an account from Australia but I now live in Switzerland. I bought a Swiss Gift Card but I can't redeem it because I have 41 cents left from my Australian Gift Card. Please help me !

I have an account from Australia but I now live in Switzerland. I bought a Swiss Gift Card but I can't redeem it because I have 41 cents left from my Australian Gift Card. Please help me !

The only way to get rid of those little leftover balances is to make a request to iTunes Customer Service:
http://www.apple.com/support/itunes/contact/
Once they get it zeroed out, you will be able to enter your new Swiss billing credentials.

I redeemed my itunes gift card but it didnt give me the full amount, Any Help?

Hey there, I redeemed a 15 dollar itunes gift card, but I only recieved 10 dollars, can anybody help me?

iTunes Store: About In-App Purchases
You need to have a credit or debit card on file to make "in app" purchases.
Reason being is if your iTunes gift card balance runs out and the app you purchased offfers extra content from within the application, there may not be enough credit from the gift card to do so.

I have a gift card but when I try to redeem it will not accept any number on the card. Which number am I suppose to use?

I have a gift card but when I try to redeem it ask me for a code number, I am not sure which number to use but have tired all three that are on the gift card but none have worked. Can anyone tell me which number to use.

If it looks like this: click here then use that code. If it looks like an "O" it is actually a zero.

HT201195 I entered the code for my gift card but I never used it,now I'm trying to use it but it's no there and doesn't let me redeem the code again. What can I do?

I entered the code for my gift card but I never used it,now I'm trying to use it but it's no there and doesn't let me redeem the code again. What can I do?

An iTunes gift card can only be redeemed once, you can't enter and redeem its code again. Since you redeemed the card you haven't bought anything (including IAPs and auto-renewing subscriptions), and your account doesn't show a balance ? You've tried logging out and back into your account and seeing if it shows then ?
My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to). If the balance is zero then it might not be shown.

I have 15.00 on my itune gift card but when i try to download a song it`s saying the card has already been redeem,but you can still see the 15.00 at the top of itunes

i have 15.00 on my itune gift card but it`s saying the card has been redeem but i didn`t buy anything yet.You can still see the 15.00 in on my itunes.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I had 10$ gift card that works only on US. I redeemed the gift card but back in the game i get buy stuff and it says "you cant buy in US store you must swich bla bla bla" i dont want ti swich because the 10 $ works only at the US store. Help please.

I had 10$ gift card that works only on US. I redeemed the gift card but back in the game i get buy stuff and it says "you cant buy in US store you must swich bla bla bla" i dont want ti swich because the 10 $ works only at the US store. Help please.

Hello SBentley22,
I can only imagine how upset I would be to discover that over $1000 in gift card funds seemed to be missing. I certain that I would not do well with the additional complications that you've described either. I apologize for you and your boyfriend having to cope with this situation. Certainly this was never our goal.
I was unable to locate the purchases or returns that you mention using the information you provided when you signed up for Best Buy Unboxed. I would very much like to look into this situation for you and do what I can to help, but I will need more information to begin. If you will please send me a private message that includes your full name, telephone number, and the Customer Service PIN from the receipt where the gift card was issued, I'll get started with my research.
Please know that I'm extremely grateful that you took the time to bring your situation to our attention. I look forward to hearing from you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

HT4623 Can someone offer guidance, can't find answer in FAQ's. Redeemed $10.00 itune gift card but can't purchase game for $9.99.

First time using this. Can someone offer guidance, can't find answer in FAQ's. Redeemed $10.00 iTunes gift card but cant make a purchase for $9.99. Any help would be welcome.

Thanks very much for all your help. How could I have overlooked taxes? Wishfully thinking I guess.

HT5577 Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082)

HT201209 tried to redeem my gift card but when i entered the code it stated "not recognized as a valid code"

Tried to redeem by gift card but when I entered the code it stated
"not recognized as a valid code" I received this as a gift

http://www.apple.com/hk/en/support/itunes/store/giftcard/

REDEEMED GIFT CARD BUT NO BALLANCE

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