Redeveloping a client's existing BC website

I have see the thread about partners redeveloping sites but for a client - I have a couple who want rebuilds.
If I use a brand new portal to do this in (which would be much easier to work with), will Business Catalyst then move over the balance of the hosting credits for those clients who have paid for a year?
Or do we have to stay on the same portal to not lose the payments.

I have tried to move over account credit and was told by support this is not possible.

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