Refund for Five Nights at Freddy's 1 and 2

These games won't work my iPod 4. Please refund my money.

These are only users forums. You are not speaking to Apple here, and we cannot refund any money. Talk directly to Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Similar Messages

How do I get a refund for an app I purchased in error and never actually installed? downloaded fully

How do I get a refund for an app I purchased in error and never actually installed?

How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

I just purchased five nights at freddys 1

I purchased Five Nights at Freddy's 1 & 2 & downloaded them to my sons ipod. Neither of them will play. They open & you can pick new game or continue, but after that it just goes blank & then back to the APPS screen? I paid $2.99 for each, but APPLE wants $29 to help me? I bought the games from them but can't get any help unless I buy it as well! Kind of upsetting honestly! Can anyone please help me?

See:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
Last. request a refund
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

My iPhone 4 is no longer chargeable. Whenever I connect it to the charge, the charging icon appears on screen but even if you leave it for a night the icon will remain on the screen but there will be zero percent. I tried five different charges and plugs

my iPhone 4 is no longer chargeable. Whenever I connect it to the charge, the charging icon appears on screen but even if I leave it for a night on charge the charge icon will remain on the screen but there will be zero percent of battery. I tried five different charges and plugs [ one in the apple store], same result. Any suggestions please?

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

My ipod touch wont turn on!! the apple logo appears for five seconds and then it goes to a black screen and it has been repeating this when im not even touching it!! help!!

my ipod touch wont turn on! i pressed the power button and the white apple logo appeared for five seconds and went to a black screen, and then back to the logo for 5 secs and back to the black screen for 5 secs. im not touching my ipod and it is still doing this. i did leave it onover night to update ios, is this why??

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

Could not access Creative Cloud today without updating it. After update it will not open. It spins for five seconds then closes. Mac Pro tower 3 yrs old 12 gb ram os 10.7.2

Could not access Creative Cloud today without updating it. After update it will not open. It spins for five seconds then closes. Mac Pro tower 3 yrs old 12 gb ram os 10.7.2

I was unable to access the laptop last night to create a new user; however my client would perfer not to try a second account since that would make it unusable for him while we test the second profile.
Also John Sophos was installed after this started to verify that it was not a virus/malware (I know pointless step but it has happened to me before) so I don't think that is the problem

Refund for purchase on itunes?

I purchased Season 1 of The Killing last night on iTunes on Apple TV but I haven't watched it yet. After I made the purchase, I saw that iTunes offers a Seasons 1&2 package at a cheaper price. Is there any way I can "return" or get a refund for the first season so that I can take advantage of the cheaper price of Seasons 1&2?
Thanks for you help,
Tom

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to send your request to the iTunes Store.
Regards.

Refund for Failing App.. - oneSafe

I bought oneSafe from the App store (ipad) about two weeks or so ago... $5.99 isn't a lot of money, but the App showed some promise as a 'secure' location for personal info - bank stuff, passport, Credit Cards, etc.... Kinda the same as 1Password XXX but with the ability to actually take a picture on the ipad of the physical Crd. Card, Driv. License or Passport... I was running IOS 5.0 on the ipad...
AFTER updating to 5.0.1, after opening oneSafe, the physical 'cards' were there (the devices that oneSafe uses for capturing your info, pictures, logos, etc), but ALL the DATA was missing...GONE...
I contacted the support group of oneSafe (Singapore) and they told me last night that they had run into a bug in their product that with the advent of IOS 5.0.1 and some kind of internal change that Apple had made to the way that encryption keys/strings were passed about, their product could NO LONGER FIND my encrypted info....it was still on my device but their product could NOT retreive it.. hummmm,,,....
SO, I went into iTunes to get a refund for the product... Thru iTunes on my MBP 10.6.8 Snow Leopard and iTunes 10.5.(141) the functionality of "Report a Problem" when quering 'purchase history' spawned a web page in Safari that listed all the options for using iTunes INSTEAD of taking me to the 'report a problem' page so I could enter my Order number and the issues.... endlessly.....
I'm I the only one ecperiencing this type of problem with iTunes or are others??

Unfortunately, we are users just like you and are not able to help with this type of issue - you will need to contact the app store or the developer of the app.

When will i get refunded for my iPod touch?

So I returned my new iPod touch 16GB over a week ago and I still haven't been refunded. How can I find out when I will get refunded?

Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Apple Store Gift Card refunds for products purchased from the Apple Online Store will be provided via an Apple Store Gift Card by Email within 3 business days. If you’d like to receive an Apple Store Gift Card by Mail, please allow up to eight business days to receive your refund via United States Postal Service (USPS). If you are returning an item at an Apple Retail Store, you will receive a new Apple Store Gift Card.
If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from Apple, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
http://store.apple.com/us/help/returns_refund

How do I create a new account for an iPod that is on an existing account? My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own account but still want to be able to play the music I've purchased.

My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own separate account but still want to be able to play the music I've purchased over five years.

In order to continue to play and sync the music you purchased with your old account, you'll need to authorize your new computer/iTunes library to do so. You can do this by choosing Store -> Authorize This Computer and then entering in your old account credentials.
That's all you should need to. Then just create your own account and start purchasing and using it the same you have with the old one.
B-rock

How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

Probably can't get a refund, but.........
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

Is it possible to get a refund for a case i bought at the store but its not an apple product?

I bought a kate spade plastic case at the store 2 months ago and even the first day of having it on my iPhone I had multiple issues with it. However, I couldn't return it because I was away at school. I went into the Apple store and asked about the possibility of getting a refund for the case but they said it was a third party product and to contact the manufacturer. I called kate spade and since i wanted a refund and purchased at the apple store there was nothing they could do and to ask the apple store for my money back because thats where I purchased it. Am I ever going to get a refund and what should I do at this point?
Thanks
Sara

http://support.apple.com/kb/HT1933
Regards.

Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

Refund for Five Nights at Freddy's 1 and 2

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