Refund for useless Broadband due to fault at the e...

during march 2011 our broadband suddenly stopped working. instead of sending out the correct engineer straight away someone came to check our equipment.
it went off on a thursday. saturday we had our equipment checked and the following wednesday the fault was found at the exchange. i have to add that this engineer never even bothered to come to the house. just rang up asking does it work. yes. ok and goodbye.
we had a connection but absolutely no use at all. the speed was worse than dialup. rang back another 7 or more days and another engineer and finally our broadband was back to normal.
now this chap from sunny India promised that we will get a refund for the time we didn't have broadband. but where is this refund????
secondly we used to get a discount of £7.50 for our broadband each month which suddenly has stopped as well.
if i had known thatin advance i would have let them upgrade us to Infinity straight away and not refused it because even the sales person said she can't beat the offer we get atm.
i wrote about 1 week ago asking all these questions but never had a reply back from BT.
where and whom do i have to contact to get a refund for 1 week of no broadband at all???

we keep extending our broadband contract year after year. as we had problems last year with our old router they offered us a completely new deal with a new router which included the discount. but we've never been told for how long this contract will run and as i never had an email like i usually get asking to extend your contract to get a discount i assumed this was still running.
but the way it looks now we pay more than Infinity customers and even worse way more than any new BT total broadband customer. IMO that is just not right that those get punished who stuck with BT through thick and thin.
you know sometimes i get the impression that the right hand doesn't know what the left does in this company. it shouldn't be the customer who has to run after things.
now fingers crossed the billing department is in this lovely country and they haven't moved it up to mars yet
@pottyperson we had the new bill a week ago and i was hoping the refund would have been added by then. oh well, ringing up BT seems to turn into a hobby of mine.  i don't feel like ringing up today though. i want to find out first what deals i can get to drop our monthly bill drastically.
thanks for the help everyone

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    I have asked a moderator to provide assistance, they will post an invite on this thread.
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    david64 wrote:
    Evening,
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