Relationship deletion of BP in CRM

Hi Friends,
My Requirement is to delete a relationship Contact person of a BP.
when i delete it system shows an Error message that " Contact person still been used, can not be deleted".
can anyone tell how to delimit the validity period of a relationship.
Good and correct answer will be rewarded..
Plz help as this is a high priority Issue...
Thanks in Advance
Regards
Charan

Hi,
Address of Contact Person, assigned to Business Partner, is always relationship-specific. This is how system was designed, and this is how this data is stored and trasnferred.
But the reason of the error during deletion is not the relationship,
but some sales transaction which was created with this Contact Person.
The note 830239 describes what has to be done to switch off
the check and how it is handled in the future then to avoid problems. The result is that you will still see the address data in the sales document etc. However, please check the header part of the note for steps you haveto carry out manually. eg the first 2 steps need to be carried out.
Hope this will solve the issue .
Thanks,
Karuna.

Similar Messages

  • Mark for delete for BP in CRM

    Dear Sir,
    We still use CRM 5.0, If I would like to mark for delete the business partner, how to mark for delete for BP in CRM??
    And which table and field name to store for the mark for delete for business partner in CRM/
    Please kindly advise.
    Thnak you and best regards,
    Vimol

    Hello!
    It's not supported to delete Business Partners in CRM (Web- or PC-UI). You can just flag obsolete or redundant Business Partners for archiving.
    However there is the transaction BUPA_DEL you can use in order to delete BPs.
    Here a link for further Information [http://help.sap.com/SAPHELP_CRM70/helpdata/EN/e0/f2683cf5e8fe67e10000000a114084/frameset.htm|http://help.sap.com/SAPHELP_CRM70/helpdata/EN/e0/f2683cf5e8fe67e10000000a114084/frameset.htm]
    Best regards
    Arno

  • Are there any standard BAPIs to change/create/delete quote data on CRM side

    Hello Friends
    I am getting prepared for the XI integration of the data (quotes related) from our application to CRM. Are there any specific BAPIs that you guys are using to create, modify, delete a quote in CRM.
    Any feedback or advice will be highly appreciated.
    Tks
    Ram

    Hi Ram,
    Check these BAPIs:
    BAPI_QUOTATION_CREATEFROMDATA2
    BAPI_CONTRACT_CREATEFROMDATA
    Hope this helps you.
    Regards,
    Chandra Sekhar

  • User should not delete Sales orders in CRM before May 2014.

    Hi,
    We have  requirement in CRM i.e. user cannot delete Sales orders before may 2014 in SAP CRM.
    Recently we have implemented Credit Check management in ECC (Cash n Carry Process especially for some customers)
    Normally we do create orders in CRM it should be replicated to ECC, based on FD32 credit value in ECC, CRM  order should give credit check massage.
    go through the below notes n help us where to change BADI in CRM, plz.
    We like to add a scenario where prior to April’14 period, user can not cancel/delete any order in CRM, so that the order cancellation data will not flow to SAP and below problem can be resolved.
    While checking the credit Exposure of the INDL Customers, we found in some cases, user has deleted few old orders in CRM which creates a open sales order value as Negative in SAP System. Due to this for a customer, if there is ZERO credit limit, ZERO outstanding, ZERO liability, Credit Exposure is become Negative as open order value is there. In CRM order is being raised and credit block is not appearing if the order amount is below the Credit exposure.
    Request you pls maintain the open Sales order value as ZERO for the INC customers (as per attachment list) for those who have a NEGATIVE open sales order value.
    For the open Sales order Value which are POSITIVE, keep these as same as these are customer’s actual & current open orders.
    NOTE: If user delete before may 2014 sales orders, all the deleted order values will be added to FD32 (Credit exposure -Negative),then user can able to raise sales orders for that value also.(It cannot be happened)
    Regards,
    JK

    Hello JK,
    I guess you can play around with the standard. You need to create a separate PFCG Role which only contains sales order related authorization object. Basically removing sales order related authorization object from the main primary PFCG role. And then controlling the secondary PFCG Role which only have sales order object. Controlling sales order PFCG role with validity period. Below is the screen shot of the PFCG role where you can maintain the validity period of the PFCG role for the specific user assigned to it.
    I hope this solution was helpful for you!
    Regards,
    Neha Gupta

  • How can we delete prospects from SAP CRM

    Hello All,
    How can we delete prospects from SAP CRM in back ground for a list of selected BP's.
    Thanks,
    Raj.

    Hi Raj,
    You can use tx BUPA_DEL to delete the BP's you don't need anymore.
    Cheers,
    Heber Olivar

  • BP relationship deletion

    Hello,
    We are working on CRM 5.0 (SP5).
    We have customized a number of relationship types for the Business Partners. Some of then are relvant for validity periods.
    Based on our requirements we need to remove the relationsip if it is not valid anymore from Business Partner Master Data.
    It is not possible to remove the relationship manually if the Business Partner was already used in the trnsactions. We get the following error: Address is still being used and may not be deleted.
    Do you know any special program that can help us solve this problem and delete the relationship.
    If possible, please advise if there is any program that can exaluate the validity dates.
    Thanks,
    Julia
    Hi Julia,
    I've moved this to the CRM forum where it might be more appropriate to query
    Message was edited by: Marilyn Pratt

    Hi,
    Address of Contact Person, assigned to Business Partner, is always relationship-specific. This is how system was designed, and this is how this data is stored and trasnferred.
    But the reason of the error during deletion is not the relationship,
    but some sales transaction which was created with this Contact Person.
    The note 830239 describes what has to be done to switch off
    the check and how it is handled in the future then to avoid problems. The result is that you will still see the address data in the sales document etc. However, please check the header part of the note for steps you haveto carry out manually. eg the first 2 steps need to be carried out.
    Hope this will solve the issue .
    Thanks,
    Karuna.

  • Deleting Sales Order in CRM and connected R/3 - Help needed

    I have a sales order created from the E-commerce scenario in CRM and has reflected in the R/3 system also.
    Now I want to delete thi sales order from the systems.
    I had cancelled this sales order from the webshop and thus the status in shown as completed.
    Now when I delete the order in the CRM system it doesnt allow me to do so, though I have the option to delete the sales order (I am authorised to do it).
    The error it gives is: "An error has occured in the system LOGPROD100 while copying the document".
    If I delete it from the R/3 system it says you cant delete an order created in the CRM system.
    Please guide me for this ASAP.
    I will be ery thankful to any one who does it.
    Thanks
    Message was edited by:
            Naresh Deepchand

    Hey Vijay Duvvada,
    I hope you are already referred below sap note  and which explains scope & how to do   -
    1084315 - Consulting: Information about the multiple backend scenario
    1763516 - How-to: Basic Setup of MEP
    As explained by Rohit Sharma data should be start flowing to multiple sites.
    please let me know if it does help.
    Regards,
    Arjun

  • HP sweetens relationships with customers by making CRM social

    Social Media is the fastest growing channel of customer service at HP.  This is no surprise as more and more customers are seeking help on Twitter, Facebook, and other social media sites.
    According to a Simply Measured 2014 report*, “Users are adopting Twitter as a legitimate and valid customer service channel. Mentions of dedicated customer service handles increased by44% year-over-year.”
    While marketing may have created the Facebook page or Twitter handle to promote products, customers see it as an opportunity to get help. In customer service, we had two choices: put our head in the sand and hope the customer goes away or help them.
    For example, Ethel lk promised to never buy HP products ever again.
    We had the chance to see if we could turn her around.
    We took the conversation offline and worked with her and earned her loyalty back.
    Engaging with customers gives us an opportunity to build a relationship with them. In some cases their plea for help on Twitter may be the first direct interaction that many customers have with HP. After all, they may have bought their printer or PC from Costco or Best Buy and never have talked with an HP sales representative.
    We need to make sure that the interaction they have with us on Twitter is the same experience as on Facebook or if they pick up the phone. Our relationship with them depends on our ability to provide a consistent support experience.
    Right now we have 150 million products in warranty, get 28 million phone and chat interactions each year. Every second four customers look for help in social media in 180 countries around the world.
    Each one of these interactions gives us the chance to earn their loyalty by building a relationship with us. To do that, we need to answer their questions quickly and effectively. If they come back 6 months later, they expect to have a similar experience regardless of how they contact us.
    With so many customers depending on us, we rely on a Customer Relationship Management system to tie customers and products together; steer agents through an effective troubleshooting process; and track the entire support interaction. After all, the “R” in CRM is relationship, and it is critical in our ability to foster a good one with our customers.
    While thousands of agents use this tool for phone and chat, our social media agents couldn’t use our CRM system.  It couldn’t handle social media data -- or at least it couldn’t before 2014.
    This means that our agents were tracking customers manually. If a customer came back a few months later, the agent needed to turn into a detective to figure out who the customer was what the product was and understand what had transpired.
    Something had to change as the volume of customers contacting us in Twitter and Facebook increased hitting more than 25,000 incoming tweets or comments a month.
    To handle the increased volume and improve our relationship with our customers, we made significant investments to integrate social media into our Customer Relationship Management system.
    HP is quite possibly the first company to be able to take social media content from Twitter and Facebook in different languages and turn them into cases worked on by social media agents in different countries around the world.  Right now we are averaging 10,000 cases a month in Twitter and Facebook in English, Spanish, Portuguese, French, and German.
    By having an integrated CRM system with all support channels, we get a 360 degree view of customer’s support interactions.  This improvement helps three key groups.
    Customers: Today, customers choosing Facebook or Twitter have a seamless support experience. HP Support saw a 2 percent increase in Net Promoter Score since the integration with the CRM system went live. Because of the efficiencies gained in the tool, agents reply to customers more quickly. We were able to cut response times by 60 percent, shaving hours off of the time it took an agent to find and reply to the customer. Decreasing response times was challenging because more customers were tweeting and posting than ever before. Since September, we have seen a 103 percent increase in the number of customers reaching out to us for help in Twitter and Facebook. Because of the integration with our CRM system, we are able to reply to more customers more quickly and increase their satisfaction with HP.
    Agents: Today agents have a comprehensive view of the customer at their fingertips. The entire online conversation in Facebook or Twitter is threaded together along with any past history. It is easier for agents to see where to take the conversation and how to help the customer. This makes for much happier agents and as a result happier customers. Agent dissatisfaction has turned into satisfaction as a result of an improved tool.  Their engagement with customers has increased 187 percent, as measured by the increase in the number of tweets and posts agents made.
    HP: HP has the ability to track whether customers are promoters or detractors, and capture the change in sentiment through the support experience. It also has the ability to mine the data for insights and to gain a deeper understanding of global social care metrics. This will enrich the data fed into the teams supervising quality and enable HP to deliver better products. Also, it will help the company identify issues quickly. Early detection of issue through social media has saved the company millions and is now easier to do.
    While the results are impressive, building something that has never existed before isn’t easy.
    The biggest challenge was that CRM systems are built with fields requiring serial numbers and real names. How do you create a case when MagicPuppy123 tweets, “Please help me @HP!”  There is no name, no product, no description of an issue – none of the information that a phone agent would be able to get. Also, how do you figure out that MagicPuppy123 also made a post on the HP Facebook wall asking for help but this time her handle is Tara Jane Willis.
    Should this be a case? Is it possible to relate the tweet and post? What is the priority level? Who is the right agent and what is the right country to route this to?
    Step by step we went through the various scenarios we have encountered since we began supporting customers in Twitter in 2009 and Facebook in 2010.
    We created processes and business rules to filter and route posts to agents with right skill set. Also, we outlined how relevant tweets or posts from a customer had to be threaded together to give the agent a complete account of the conversation to date, even if the customer went on vacation for 3 weeks and just came back. Customers expect to be remembered and bristle at repeating themselves.
    When you are building something new, you won’t fully understand the limitations until it is built. There will be features that don’t work as planned that need to be recreated. Also, you learn to identify and build strong relationships with key players: IT, partners, service delivery, analytics, consultants, and agents.
    Moving into 2015, HP is working to bring more social media sites into its CRM environment. The integration makes it possible to have blended channel agents: phone, chat, and social media. As social media grows, we can improve trained agents effectiveness by expanding from phone into online communities and social networking sites as the volume shifts over a day or month.
    As Forrester noted**, “In the past 12 months, 68% of customers used the phone, 60% used help or frequently asked questions (FAQs), 54% used email, 37% used chat, 20% used SMS, and 19% used Twitter. Customer service agents supporting these media types need access to the same information in order to ensure consistent service.”
    Getting all agents on the same CRM environment for all support channels globally is the challenge HP tackled in 2014 and continues to innovate and enhance the support experience for customers.
    * Customer Service on Twitter
    **Transform The Contact Center: Forrester's Playbook For Customer Service Excellence
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    Having used HP/Compaq products for a number of years now we must agree that HP Customer Support is #1 in all areas.
    From the data stored for all models, to the HP Support Forums we find excellence in all we search for.
    Congradulations Katie_H in all you do in providing help sources for our clients.
    "Hoping I have assisted you, George"

  • Unable to delete Business Partners in CRM

    I have used TCode BUPA_PRE_DA to mark a certain BP to status "to be deleted". The message said "Business Partner 123 has status 'Flagged for Delettion". When I went to delete the BP using BUPA_DEL, I couldn't do it. The message says, 'no business partners deleted'. I have SAP_ALL and SAP_NEW authorizations. Am I doing it the right way? What could be the issue? If there is an alternative, please suggest.
    Vijay

    Vijay,
    There should be some relationship attached to those BP. Select any BP for which you are getting error, go to trx BP --> Open that BP --> then go to "RELATIONSHIP" tab and check. If entries there, you can delete those realtionship and try again.
    Regards
    Pankaj

  • Bad performance when deleting business partner in CRM

    Hi,
    we try to delete 1.7 million partner in our CRM system.
    Our System has :
    SAP_BASIS     620     0057     SAPKB62057
    the database is ORACLE
    For the deletion we use the report BUPA_TEST_DELETE with packages of 1000 partners each.
    We have that the update processes need too much time during deleting the changedocuments of the adresses objectclass  'ADRESSE2' and 'ADRESSE3' by the function CHANGEDOCUMENT_DELETE_V2.
    When we try the same in our ECC 5.0 (SAP_BASIS     640     0015     SAPKB64015) with an DB2 database we don´t have the same problem.
    Can anybody help us to solve the problem.
    Many thanks.
    Best regards.
    Timo Wendt

    Thanks for the answer.
    Our support package is SAPKA62057
    The notes are for smaller packages. Unfortunately this notes can´t solve my problem

  • BP Relationship is not flowing fro CRM to R/3.

    Hi gurus,
    I Got one Issue please help me.
    Issue : I am creating BP with Relation Ships, but BP general data is flowing to R/3 but Relationships are not flowing.
    I am getting Error message like this :
    Service that caused the error: BP_REL_CRM_TO_CD.
    And here the BDOC type is BUPA_REL.
    Please Help me.
    Very Very Urgent......

    Hi Ranga,
    Thanks for your Immediate Response but I am not writing Program to Retraive Data.
    In CRM through the Transaction BP we can create Bussiness partner data right? at the same time we will give the Relationship data for the BP.
    After saving the transaction The BDOCS like BUPA_MAIN AND BUPA_REL will help to transfer the general and Relationship data to R/3.
    At this point of time BP General data is flowing to R/3 but not BP relation i.e BUPA_REL.
    I am getting Error message :
    Service that caused the error: BP_REL_CRM_TO_CDB.
    Please Help me.

  • How to find BPs marked for deletion in ECC at CRM side ?

    Hi team,
    We had a custom search FM in which we will fetch data from CRM mastertables passing id/name/ contact details etc. I used a view 'bbpv_buyer_addr' with which i was succesfully able to get the result.
    Now a new change is suggested that, if the BP is marked for deletion at ecc side, then this should not get picked up in the above mentioned search. So can any1 tell me where is this mark for deletion field/flag set in CRM ? i mean which table or view?
    These are the inputs i am getting for this search -  bpid/ last name/ country/ state/ zipcode/ city/ street/ county.

    Hi team,
    We had a custom search FM in which we will fetch data from CRM mastertables passing id/name/ contact details etc. I used a view 'bbpv_buyer_addr' with which i was succesfully able to get the result.
    Now a new change is suggested that, if the BP is marked for deletion at ecc side, then this should not get picked up in the above mentioned search. So can any1 tell me where is this mark for deletion field/flag set in CRM ? i mean which table or view?
    These are the inputs i am getting for this search -  bpid/ last name/ country/ state/ zipcode/ city/ street/ county.

  • How to delete a hierarchy in CRM

    Hi,
    I have created a hierarchy in CRM, and linked 5 customers to this hierarchy.
    But now some end users have created a new hierarchy, and moved all the customers from the old hierarchy to this new one.
    So the old hierarchy is now empty.
    My question is how do I delete the empty hierarchy?
    Kind Regards
    Michael W. Knudsen

    Hi,
    Ofcourse you can integrate CRM and BW.
    You can upload CRM marketing data to BW and can analyze it per plan basis.
    For this you need to activate BW-CRM data sources and need to pul the marketing data to BW.
    Secondly to get realtime info, you need to schedule tbe Delta loads to pull the updated data periodically(daily, hourly, weekly etc).
    Best Regards,
    Pratik Patel
    <b>Reward with Points!</b>

  • BP Relationship Replication from Mobile to CRM

    Hi Guys!!!
    What are the settings required for BP relationship (Ex. : Contact person) for replication from Mobile to CRM? Can someone explain step by step process for the same.
    Thanks & Regards
    Mukta

    Thank you for your reply Garcia, but isn't that for a Business Partner as a Customer? We don't have a Customer. I'm maintaining the business partner in the "Business Partner (Gen)" Role.
    I still went ahead and made the settings you suggested but it still doesn't get replicated. I did notice though that the entires in the table are not the same as what show up in the Control tab in the BP transaction.
    For eg. Control Tab has Text ID : 0001 as "Correspondence" where as in the table V_CRMTXTID the TextID:0001 is "Sales note for customer".
    In transaction PITX I don't get to pick BUT000 as the R/3 Object. Is there a different transaction for Notes at Business Partner level? Do you know what is table CRMC_TEXT used for?
    Thanks once again.

  • Deleted activities on the CRM server still present on the MSA client

    Hi,
    We have an issue with some activities that have been deleted on the CRM server, but still are present on the Mobile Sales clients after Conntrans.
    When the activities are deleted on the MSA client the BDOC just gets rejected on the server and the change are never distributed to the other clients.
    Have anybody experienced a similar situation?
    Does anybody have a hint to what we could do to get rid of them on the clients?

    Hi,
    try to lanch SMOEAC transaction
    Go to create extract
    choose one of the site (to make test)
    Chose the subscription activities with ACTIVITY_OBJECT inside.
    Complete and start extract.
    This will update the entire activities table of this site.
    Regards,

Maybe you are looking for