Remote app upgrade issues..question. help!!!

I have been using my iPad with the remote app to control my iTunes music that is on my Mac mini in my living room. I have had the same app on my iPod and Iphone where all 3 units could request, communicate and interact with iTunes dj...and we could all promote songs by using the vote feature..which would put the hearts next to a song if folks voted to move the song up the list....well with the Remote app upgrade ..the interface is totally different on the iPad now...than it is on the iPod or phone...much more robust...but what has changed ...or maybe I just can't find it.... Is the ability to vote for songs on my iPad to move the, up the list in iTunes dj...all I can do is delete or play it immediately... Abiltiy to vote is enabled in iTunes... Anybody know how to do this in remote app upgrade?
Any help?

Ok, problem not solved. I don't understand why my ATV3 disappears when sleeping. I wonder if it has to do with the ethernet only. I am going to try wi-fi only again and see if this resolves the issue. Other thoughts are that whenever my iMac is doing a back-up ill behavior occurs - which is the only activity I see that has transpired since all was well.

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Remote app, firewall issue?

I can't connect my iphone with my computer using the Remote app. I've tried all the help I can find, and it is not working. Here is my issue.
When I go to connect the "remote" app with my computer, it says that it can't connect due to either my wifi network or my firewall. I can tell you know that it is my firewall. I'm using the same wifi network for both the computer and the iphone, I have also check the IP addresses, they are the same. And it is strickly my computer, both me and my girlfriend have laptops, and it will work on her computer, and not mine (they are both connected on the same wifi network). So next would be to check my firewall settings...In firewall settings the "don't allow exceptions" box is NOT checked. Under the "exceptions" tab, the following boxes are checked: "Bonjour", "iTunes", "Remote Assistance", "File and printer sharing", Network diagonstics for windows XP", and "windows messenger".
I'm not understanding what the issue is. My iphone will show up under devices and allow me to enter the 4-digit code to connect each other, but after that it says that it is my firewall or network. Hope you can help, thanks.

Out of curiosity, I did some logging of my network to see what communication took place between my iPhone and iTunes:
When I turned on my iPhone, there were a 2 of packets on port 5353 (Bonjour) sent by iPhone, sent to 224.0.0.251 (mDNS).
When I fired up the Remote app, there were a 14 more packets on port 5353 sent by iPhone to 224.0.0.251, with a little more info in it. At this point, iTunes on my PC recognized the iPhone and prompted me for the PIN.
When I entered in the PIN, it looks like iTunes opens connection to iPhone in order to validate the PIN number, originating the conversation from a port number of its choosing, and using a destination port number that the iPhone advertised in it's last Bonjour packet. There were a dozen packets involved in this little handshake, originated by the PC.
Finally, the iPhone initiates a communication to iTunes on the PC, opening a connection to port 3689 on the computer. It looks like this is where the bulk of the "remote" app functions.
All this tells me that if you saw the screen to enter the PIN, then your PC successfully noticed the Bonjour advertisement the iPhone broadcasted on UDP port 5353. But the fact that it ceased to communicate after the PIN was entered tells me that most likely there is a problem with the PC accepting communications on TCP port 3689 (iTunes sharing). I guess it's possible that the firewall is preventing the computer from confirming the PIN with the iPhone, but that's a communication originated by iTunes, and usually firewalls are fairly permissive about what ports apps open going out, just really strict about what ports it accepts communications into.

Apple Remote app on wired network: help please

I am trying to use the remote app to control my apple tv. I noticed that my bedroom apple tv unit was showing up in my app but not the living room apple tv. After further inspection I found that the ethernet cable was not plugged into the bedroom apple tv unit so I was on wifi to control the apple tv.
We do a lot of streaming in my house and having 4 apple tv's on wifi would just kill the streaming. From what I see, the device(iPhone) using the remote app and the Apple TV you want to control have to be on the same wifi network.
Is there a way to use the remote app when the apple tv's are connected via ethernet cable? They are still on the same network but the app doesn't recognize them if they are on ethernet.
Basically if I unplug my ethernet cables from the apple tv's the app works but when the ethernet is plugged in the app doest see the apple tv's present. Any way around this issue>

I am definitely on the same network. After about an hour I finally got it to work. My apple tv was plugged into my apple wifi router which is connected to a 24 port switch. I connected the apple tv directly to the switch and it came up instantly. I then plugged it back into the apple router and it continued to work. I am not sure why none of the apple tv's would not initially work when plugged in directly to the router since it is the same network. So I did this to all the apple tv's and they are all now working.
Home sharing was enabled on all the apple tv's. The only thing I did was connect to switch first(got a good connection via the app) then reconnected it to the apple wifi router.

Logic Pro 7.2 Upgrade issue/question

Hi,
We have been a Logic Platinum user since version 4, upgrading through 5 and now to 7.2 Pro However, I have come to an issue and wondered if anyone can please help me resolve.
As I have just upgraded our platform to a Dual PPC 2.7mhz running OS/X 10.4.9, I am unable to install my original full version of logic 5 Platinum, so I can install the upgrade to 7.2
It seems my original installation disk for version 5 will not mount under OS/X, giving a system permissions error or stating no system folder available. All was fine on our old platforms under OS 9 (which we no longer own). I left the OS9 discs with the old G4s, thus I cannot load a classic OS9 environment to attempt this way either.
At the time when Apple bought out emagic, I downloaded a cross platform 5.5.0 version which was supposed to also include an OSX version but now going back to the disk i burned, it seems there is only an .exe file, which is a PC only version, no OSX file in sight.
So.... can you please advise our best route to get our original version of logic platinum 5 installed under OSX so we can install the 7.2 update or point us in the direction of the download for the 5.5.0.dmg file for OSX, which would be even better.
A little frustrated at present, as if we hadn't of skipped Version 6, this would now not be an issue. However, what's done is done and version 5 served us well until it really not being capable of what we require, thus the 7.2 upgrade.
PS, We didn't chose to upgrade to Logic 8 Studio on the basis we didn;t need half the apps' included (e.g. Stage for live performance) and also, we thought 7.2 would be slightly less resource hungry. We chose to upgrade to Dual PPC, due to the fact we use M-Audio Delta 1010s and these are not compatible with the PCI-e slots in the Intel Dual core Pros.
If you need any information, please reply and request whatever is necessary to resolve this.
I look forward to hearing back from anyone with some information to relieve our stress, as the studio is currently non functional. As we are only a small family business, any missed custom is traumatic.
Many thanks in advance,
Deecee3112

Hiya,thanks for the reply. I've actually resolved it. The upgrade package to 7.2 didn't need the install of version 5 to be in place at all, just the authorised XSkey.
So the 7.2 upgrade package was actually the full install less the XSkey.
I feel a bit silly now, thinking about it, why would the core audio code from version 5 be used at all in the installation of version 7! ho hum, we learn something everyday.
cheers for the reply anyway, I'm happy at the outcome and can work again.

App Upgrade Issues

Just wondering if this is a bug. I get a notice that there is an upgrade for a free app that I downloaded. Everytime I try to upgrade it it asks me for paypal or credit card info... The only way around this is to uninstall the old app and reinstall the new version. That's a pain in the butt, any suggestions from anyone?

Hi netfishp and welcome to the BlackBerry Support Community Forums!
To clarify, when you initially downloaded the application it was free, however, now its not? If so, I would recommend reaching out to the vendor via the support information in the application description section.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

CRM Mobile Apps upgrade issues

Hi,
Was wondering if someone can share the experience in upgrading mobile clients. We have gone through a lot of trouble [12% failure rate on 1500+ clients] and although a lot of efforts, we do not seem to get rid of this percentage. Main issues: ClientUpgradeTarget starts deploying old versions still on the laptop, expected admin credentials are often not applied by the mechanism since registry key deletions are not executed, SQL server timeouts during tablescripts and so on. The upgrade reporting [CRM tables SMOGSYSMON and SMOGSYSMP] is not helpful as well and so it is difficult to keep track of what is in the field.
I've looked for other alternative distribution mechanisms but the pain is that it will difficult to manage the active site user base [which is available through SMOEAC]
Management [sounds like Carnivale] wants to get it done through a "single button push".
Any advice or view would be appreciated,
Sebastiaan.

Sebastiaan
Your failure rate for off-field-release-upgrades looks still pretty low to me from my own experience. Surely a push-button-upgrade would be nice, but the upgrade procedure still has some serious problems in it. The only doable way is deinstalling the old version with another SW-management tool and then re-deploying the (new version of the) application. However for the site assignment one has to do a bit of work and writing some own procedures (reading out the old site_id and setting it again in the new client).
If you are talking about regular upgrades via packages, this should not happen; but it is absolutely necessary to have exact the same installation on the clients in order to use the SAP SW deployment successfully.
Regards, Kai

HT2589 App purchase issues please help!

I redeemed iTunes cards and wanted to get an app. It keeps telling me I have insufficient funds in my account but I DEFINITELY have more than enough for the app I want. What do I do? It's a school computer/account through our booster club so I really don't want to enter my personal credit card info. Never had problems buying music, apparently just this app.

Thanks so much for your help. I kinda thought that it would be included too, but It didn't say anything about tax when I tried to buy the app, nor did it list the price +tax. I live in TX and I know the tax rate for my city but I really don't know how that works, since tax rates here vary by city. I'll keep trying, and maybe someone else has info they can share too. Or maybe I just need to get my booster club to give me another iTunes card!

NFL Mobile app Upgrade Issues

I Upgraded my NFL Mobile app and now I get an error "Error starting nflmobile_vzw_blk: Class 'net.rim.device.api.crypto.BlockDecryptor' not found" Was directed to update my OS. Using the Desktop Manager (most current version) It gets to the connect to Boot ROM and fails "cannot reconnect to the device"
Not sure if that is the correct verbage. I suspect the device is taking to long to reboot and the software times out. Also my phone says my OS is up to date the software says an update is available. Running Version 7.1.0 Bundle 457. Ideas?

Hey Trojanb,
So I checked my phone to see if there were software upgrades to the OS. The phone said no. I decided to plug it up to a computer and check for software upgrades that way, and the desktop software said yes, I needed to upgrade to OS 7.1 Bundle 1737. I completed the upgraded, redownloaded the NFL Mobile 2012, and this time it worked! Try using desktop software to upgrade OS, then reinstall the app!

Rating songs via Remote app

I used to be able to change a song's rating via the Remote App. With the 3.0 Remote App upgrade, this capability seems to have been lost on the iPod Touch platform, but is still available from the iPad. Am I missing something???

Guys
I have found a solution that lets you downgrade to the previous version of the remote app :-)
Tested and it works: -
When apps are updated through iTunes, tiny .ipa files are sent to the computer’s Trash or Recycle Bin. As apps are updated, the previous version’s files are sent here for deletion. Instead of deleting these, drag them to your desktop.
To restore an app to its older version, open up iTunes and look at your Apps list. Find the app in question and delete it. Next, drag the correct version file from the desktop into the Apps Library in iTunes.
Next, Delete the app from your iphone
Finally, sync your device. The app is now restored to a previous version.

Remote app on iPhone 5S stopped working after iOS8 upgrade

I upgraded my iPhone 5S to iOS8 (and the subsequent updates too). I received the automatic update to the remote app. Since that time the remote app does not work. I have home sharing working on my Apple TV, MAC Pro and a Windows 8.1 PC. These devices are all connected to Home Sharing and it works fine. At this moment I am streaming music from my iTunes library on the Windows 8.1 PC on my Apple TV. A short time ago I was using Airplay with my MAC to watch an internet TV show. So all is well with Home Sharing. On the remote app I sign in to home sharing and it acknowledges that I am connected to home sharing. However, the next screen reads: "Turn On Home Sharing in iTunes on your computer or on Apple TV using xxxxxx". xxxxxx is replaced with my Apple ID. That's it. That's all I get. Cant get beyond that screen. I have deleted and reinstalled several times. I have logged into Home Sharing each time successfully and I ge the same screen. My Wi-FI is high speed AB and is working fine. Could use some help.

I have a similar issue with some different quirks... I have my PC (Windows 7) running off the wi-fi. My router is an Airport Extreme. I also have an Airport Express in my garage for my outdoor speakers. Both upstairs and downstairs TV's have Apple TV. The Apple TV's and the Airport extreme AND my iPhone 5s are all on the same wi-fi network.
I have the remote app on my iPhone and it always always always accesses either Apple TV without issue. BUT it doesn't usually find the iTunes library on my computer. And once I do get it connected it only holds for a while before losing it again. In order to have the remote app find it again, I have to go to the PC, turn off Home Sharing and then turn it back on again. My remote app then sees it again and I am back in business...for awhile.
I have been through every troubleshooting list on the internet and can't find a resolution to this. iTunes is the latest version, i'm running ios8 on my phone etc etc etc. The whole point of the Airport Express was to be able to access the iTunes library from the back yard. When it is working it works beautifully. When it drops...frustrating.
Anyone else have this situation? It's not that it won't connect...it's just that it only stays connected for short periods of time.

ITunes, Remote.app v2: Does v2 still work in iOS7 or will I be automatically updated to version 3? (Plus v3 and iTunes issues)

Remote.app (version 2): Does it still work in iOS7 or will I be automatically updated to version 3?
That is basically the main question I've come to ask (with some side commentary in parenthesis below).
After trying out iTunes Remote App version 3, I saw that it scrambles playlists (such as Recently Purchased), which makes my playlists worthless. For example, using Remote.app, it's no longer possible to simply play the songs you bought over the last week at the iTunes Store using the Recenlhy Purchased Playlist. Since I buy a lot of music through the iTunes Store, I naturally want to listen to what I just paid for, just as I could using Remote.app version 2.
But it's not just the Recenly Purchased playlist, it's all my playlists. Through the last decade, day in and day out, I've carefully orgnized hundreds of playlists that I've very crafted, song by song like old mix tape casettes.
They payoff for this work has been enormous. Since starting with mp2 in 1995, then mp3 and continuing through to the thousands of dollars I've spent purchasing songs through the iTunes Store and tens of thousands on iPods, iPhones, iPads, and computers—I've been able to make music match whatever mood or music was juuust right for the moment, making for great moments and memories with friends and families. For some artists, I always want to hear their latest songs first or I want to to hear top rates songs first. Other lists are about creating a particular mood for just about any occasion. I can even shift the mood in the room with the right music list. It's really been fantastic the memories and moments I've been able to set the tone with the right song, and most of this has been not the song itself, but the flow of music I've created by orgnizing music lists. That's a lot of work I've invested. So the order of the songs matters a lot to me, especially the very first song that starts that list. That's the song I want to hear first, not somewhere in the middle.
As of Remote.app version 3, these carefully crafted songlists are scrambled, making the App worthless. When I first noticed this I couldn't believe it, must be a bug. Nope, no bug, by design I found out. It's like when Lucy pulls the football away. It's mean spirited to take back features you've sold and promoted and people have grown to rely on in the workflow of their lives. So I downgraded back to Remote.app version 2.
((Actually, they're not really technically scrambled, they're actually presented in alphabertical order, which I think is really the same thing to me. Think about it: listening to an artists work alphabetically by title is really the most random and completely scrambled way to listen to their music. Or if you don't want to listen to them alphabetically, you can have them shuffled. Those are now the only two choices. Either way, the lists are jumbled, and like iTunes 11, several of the most powerful features have been taken away. In this case the exact thing that's missing is that the iTunes Remote no longer reflects the sort order of iTunes playlists.
I don't know if this is a quiet, update-by-update shift away from our playlists and towards iTunes Radio or not, but I would think so. Why else would you make it less powerful. To quote Merlin Mann Apple tends to "fire a warning shot" feature wise before taking something away. The Finder has gotten less and less powerful in finding files and folders by their name and size through the last decade.
I'm now noticing the same thing with iTunes, it's becoming more difficult to find the currently playing song. In iTunes 10, Go to Current Song would open the folder containing the list of the currently playing song, highlight and move that list to the top of the left column and then highlight that song. In iTunes 11, Go to Current Song will only highlight the folder that contains that song and nothing more. At that point you're on your own to hunt town the currently playing song. This feature has been broken—on purpose I suspect.))
SO—I don't want to be forced into Remote.app version 3 and have my playlists scrambled on my iPhone and iPad. Is there anyone who knows the answer from first hand experience?
If customer loyalty is as important to Apple as it should be taking away features in iTunes and Remote app will only drive old customers away.
Thanks!!
David

I like that I would be able to maintain my iPhoto library data for Faces and Places in Aperture, but am concerned that when the iPhoto library is "upgraded" for Aperture, and I decide I don't really need that program, the upgraded library won't work with iPhoto anymore.
The iPhoto library isn't changed in any way by Aperture. Aperture will import the Library and you can choose to copy the files to the Aperture Library or reference them within iPhoto. As long as you don't delete files from the iPhoto Library via Aperture (which you could do if you choose to Reference) there is no impact on iPhoto
Will I still be able to use iPhoto to access and organize my library, or will it be forever converted for use with Aperture?
They are completely different libraries.
Recently, iPhoto bugs make Events show up multiple times in iTunes when syncing for iPhone and iPad.
Fixed in the 9.1.3 update.
Will I find a better user experience with Aperture, or does it also use the single file library and suffer the same struggles iPhoto users have been seeing lately?
Like iphoto, Aperture can use the "single file library" or it can use a Referenced Library (just like iphoto can). Note that using a Referenced Library offers not a whit more in terms of features or capabilities. It's file storage plain and simple. Nothing more.
No you won't see the "same struggles iPhoto users have been seeing..." because Aperture is an entirely different allication.
But you my see Aperture or Lightroom struggles
Regards
TD

After I upgraded my iPhone to 7.1, my REMOTE app no longer works. Any ideas?

After I upgraded my iPhone 5 to 7.1, my REMOTE app no longer seems to be connected to my Apple TV. Has anyone had and solved this problem?

I rechecked each question you posed; I even turned off and turned back on the Apple TV and iTunes Home Sharing, deleted the app and redownloaded it several times. I am still getting the message on my phone to turn on Home Sharing in iTunes on my computer or on Apple TV. I can't think of any changes I made since the REMOTE app worked except I downloaded the iOS 7.1. About a week before uploading the new iOS, I moved my router. Could this have been a cause of my problem? Everything else seems to work. Do you have any other suggestions? Or do you think the REMOTE app isn't working correctly with the new iOS 71.? Thank you for responding. This is above this Nana's head.

Why does Remote App no longer work since upgrading to IOS 6?

Since updating my Touch to IOS 6, I can no longer use the Remote App to connect to my itunes library on my iMac. I have tried both homesharing and "add an itunes library" and both have failed. I have been through all the posted support articles with no success. By the way, I can still use my first generation IPAD to connect with no problems.

I have this problem also,
We have an iPad 2, iPod Touch, iPhone 4,4s and iMac.
The printer is a HP LaserJet CP1525nw and is listed as a compatable AirPrint printer.
The two iPhones and iPad 2 were upgraded to IOS6 last week.
We wanted to print something out today and when selecting printer it came up with "No AirPrint Printers Found".
This happened on the Other iPhone and the iPad as well. However all the other devices that were not upgraded still work.
I have upgraded the firmware on the printer to the latest version, however this has not helped. I have restarted all devices as well as my network router multiple times to no avail.
Apple need to provide a fix as this provlem is evidently as a result of their IOS6 upgrade.

Help needed - Planning Server 2012 solution, DC/Exchange/SQL/RDP host/Remote apps etc

Hi All,
I have a client needing me to provide a Windows server based solution for their business. I have limited experience with Server 2012, although I have worked with 2008R2 and SBS2011, I am needing some guidance with this 2012 project.
The client has about 8-10 local users who work at one office with an NBN connection, and 2 other locations that have 3-5 users at each location. I am needing to provide them with a server based solution to manage their data, remote access and also their
email. They are also likely to expand to another physical office soon.
I need to provide them with a DC controller, Exchange server and possibly an SQL server in the future. They currently use an Act database, but I have been told that once the database in ACT grows to 4G, a dedicated database is required?
I am currently thinking of having one physical server and virtualising the additional servers on this platform, however I come from a UNIX background and have not virtualised using Hyper V or ESXi before. I have read a little regarding the CLI and GUI Hyper
V options, but I really need advice on what will suit my needs best from someone that has done it.
I am thinking I maybe should recommend one physical machine with Server 2012 Std which, from what I understand, will allow me to install the host hyper V host on the physical machine and then I could possibly install an instance of Server 2012 as
the DC, Exchange and SQL server on one VM licence, however I have read it is not preferred to have the exchange server on the same VM as the DC but have read that limiting the memory usage of Exchange can negate these issues?
I will also need to have a terminal server/RDP session host in there as well which I could maybe use the 2nd VM licence for.
I suppose my question is, considering that I need to end up with a DC, Exchange server, terminal server/RDP session host and possibly a SQL server in the future, am I better off virtualising and running these on a Server 2012 Std licence, that allows a hyper
v host + 2xVM's or should I be splitting these roles up on different physical machines, keeping in mind costs need to be kept to a minimum.
Also I need to consider the Microsoft Office side of things. Is it more financially viable to use office licences and use remote apps from the terminal server, or just purchase Office H&B for the workstations/laptops and have their outlook connected
directly to the exchange server?
I am concerned from the performance viewpoint that if I run the DC/Exchange and SQL from one VM, then the TS/RDP Host from the other VM licence it may be too much for the DC/Exchange/SQL VM to handle.
I have used SBS 2011 in a few locations with Exchange and the SQL and DC roles installed on HP DL and ML gen 8 servers, and although they run a little slow on the console, they seem to serve the network clients fine.
If do end up running on one physical machine the Hyper V host, one VM as a DC, Exchange and SQL server, and the other VM licence as a RDP session host, what sort of spec'd machine would be recommended to be able to do this, keeping in mind
I usually lean towards HP servers.
Anyhow, thx in advance and any comments or suggestions will certainly be appreciated.
Mkm

Hello,
sorry but in your case without the knowledge of all major requirements i would suggest that you or your client contact an expert and not work with the forums to get this amount of information and setup requirements.
Exchange on DCs is NOT recommended, even not from Microsoft. Also it is highly recommended to run at least 2 DC/DNS/GC per domain for failover and redundancy, of course NOT on the same physical machine.
RDS servers should also run on dedicated machines and not be used for anything else.
SQL should also run on a separate server.
You cannot compare SBS version with regular server versions, the concept behind is different.
With that small amount of users you should consider using an Office365 solution where you could use a plan that fits your needs and have just computers for your client employees.
But as stated above therefore you should find an experienced consultant.
Best regards
Meinolf Weber
MVP, MCP, MCTS
Microsoft MVP - Directory Services
My Blog: http://blogs.msmvps.com/MWeber
Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
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2008r2 RDS Copy / Paste issue between remote app and client

I am running a 2008r2 Remote App server with Win7/XP(sp3) clients. All devices are up to date on current service packs and patches. I can open RDWeb applications and paste between other RDWeb applications, but cannot paste from RDWeb to local
applications. I can also paste between various locally running applications, but not from a local application to an RDWeb application. Each machine is maintaining it's own paste buffer, but not exchanging between the server and local machine.
I have tried using different applications on both local and remote app, with the same results (Word, excel, notepad).
I have verified the client and server settings are set to allow printer and clipboard resources, and have verified that there are no GPO's applied to either the server or client.
I have tried to include as much relative information as I can, please feel free to ask any questions and I will do my best to get back to you as quickly as possible.
Any help resolving this is most appreciated!
Sean

Hi Sean,
I wish most of the posters would be as detailed as you are. Good troubleshooting! :)
Two things to try:
1) when you connect DIRECTLY to the server via MSTSC and set a checkbox in the OPTIONS/Local Resources - to share Clipboard - do you then get the Copy paste working?
IF SO
2) Then please make sure that the Published applications - RemoteApp - have an additional line (Custom RDP settings) in properties (you miht need to recreate the RemoteApp's
redirectclipboard:i:1
then it should work.
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Remote app upgrade issues..question. help!!!

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