Remote Control Service on clients is disabled

Hello everyone,
I have a deployment of SCCM 2012 setup, a big improvement over 2007 so far, and everything was working great. For whatever reason when I push the client installation to PC's or the client is installed during a OSD, everything appears to work perfectly
except the Remote Control doesn't work. Further investigation lead me to the Configuration Manger Remote Control Service which was disabled. If i manually enable it Remote Control works like expected.
In the Client Settings Policy for the site I have the remote control configured and setup for access. If I go to the client and look at the remote control settings under the options in the System Center app my policy settings are applied correctly
there, yet the service is disabled.
I am wondering if I am missing something or if anybody would know why this is happening. I have ruled out Group Policy disabling this service. As far as i know this is a new service to SCCM 2012.
Any help is appreciated.

Eric,
In short yes, I have done a few client push installations to PC's that had the SCCM 2007 client on them and everything seems to go fine except the remote control service remains disabled. One was a Windows XP PC that we are going to leave alone and
see if the service starts on its own. We have installed software and updates through the new client already on this machine so I know the 2012 client was installed correctly and is getting policies. I did push the client install to two Win7 PC's
and the remote control service did not start right away, however when I checked them a few hours later the service was running and remote control sessions were successful. So I'm not sure if I just wasn't patient enough or if something else was going
on.
Testing to see if stuff is working after an OSD build is just easier for me. I can image a PC, log in, make sure everything is working correctly, if not, I'll make changes, and then just re-image again. So far deployments of both WinXP and Win7 seem
to exhibit this behavior of the service not starting. Could it be something to do with the WIM files I am using for the OSD's? I had just made copies of the WIM files we used in SCCM 2007.
If you want me to provide some screenshots or log files I'll do what I can, however I will be out of the office for the weekend so I can't post them right away.

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You can configure this in the ZCC for which components you want
installed. You can deselect Remote Management.
Note: You can also disable or remove the Mirror Driver from the Devices
Control Panel under Display Drivers and it will not come back.
On 1/13/2012 2:36 PM, mshicks wrote:
>
> I know this is "Why would anyone want to do this" question but we are
> having conflicting issues in one of our labs between NetSupport and
> Zenworks when trying to run Adobe Flash. NetSupport is a tool that quite
> a few of our lab teachers use, it gives them the ability to see all of
> there students screens, take control of them, and a few other features,
> all from a console that runs on the teacher machine.
>
> The problem comes in when running Flash if the student tries to create
> a text box and scroll inside of it then the computer crashes. We
> contacted NetSupport for help with this and they had us run a reporting
> tool that looked at the hardware setup and driver information. Then they
> setup a test machine and tried to replicate the problem and they were
> not able to. However they tech did note that in the scan of the machine
> there could be a conflicting issue between NetSupports Mirror Driver and
> DemoForge TightVNC Mirror Driver. I assumed the latter was part of
> Zenworks remote management. So we stopped the remote management service
> on a machine and tried to replicate the problem. We did not encounter
> the problem so we turned the remote management service back on and sure
> enough as soon as we tried to replicate the problem again the machine
> crashed.
>
> Now when we tried to disable the remote management service in the
> services menu but it will not stay disable as soon as the machine
> restarts the remote management service is running and its set to
> automatic again.
>
> Is there anyway to disable (preferable) or remove just the remote
> management piece with out removing the rest of the client from the
> machines?
>
> Thanks,
> Mike
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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HP Compaq t5510 Thin Client:
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2.
HP Compaq t5520 Thin Client:
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3.
HP Compaq t5530 Thin Client
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