Remote desktop administrator software failed to start

I just upgraded to the new ARD client and now I cannot start Remote Desktop Administrator. It says "The Remote Desktop Administrator software failed to start due to an unexpected error. The remote desktop software may not be installed correctly or the computer may require a restart."
Again, this happened after I install the ARD client update just released by Apple on my MBP 10.5.8.
I need to get ARD Administrator back up and running. How?

This is the most feedback I've ever gotten to any post.
After much trial and error here is the solution I came up with:
1. follow the instructions in the following link. Most importantly, make sure you follow the instructions on removing the 10.2 clients. I know that's not what we're dealing with here but it is necessary:
http://support.apple.com/kb/HT2577?viewlocale=en_US
2. Put the remote desktop Admin app in the trash and empty the trash.
3. Download and install the ARD 3.2.2 client via the following link:
http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op322client.html
4. Reinstall the remote desktop administrative software in the Applications directory. (Actually, what I did was zip the ARD admin app, then trashed the non-zipped app and emptied the trash, then unzipped my zipped ARD Admin app and made sure the app was in the Applications directory. Didn't need to mess with the CD this way.)
5. Download and install the ARD Admin 3.3 update. It should now recognize that ARD Admin is installed on the computer and update it.
6. Try to launch the Admin app. It should work now.
I believe these are all the steps. After this I ran software update and it said I had no software to update. It looks as though the ARD Admin updater also updates the client software.

Similar Messages

The Remote Desktop administrator software failed to start due to an unexpected error...

Hi all...
Suddenly, I'm getting this error message when I try to open ARD. It was working a week ago and I'm not aware of changing anything. Any advice?
This is the 3.6.1 version of the ARD admin and I have the 3.6.2 Client installed (that was the way it was before, too, when it was working).
Note: I did try a fix from the forums that was posted in 2009, which required deleting the ARDAgent from the RemoteManagement folder in System/Core Services... and then reinstalling again using the Apple ARD Admin download for same. It worked for one run of the program, then the error came back.
What do you guys think?

bcvanbelle wrote:
Updated from 10.5.1 to 10.5.2. System seemed slow at first, noticeable keyboard lag and otherwise sluggish. Noticed that Remote Desktop no longer worked. Installed Graphics update. No more typing lag and speedier performance. Remote Desktop still dead.
Error message:
The Remote Desktop Administrator software failed to start due an unexpected error.
Hmphf.
You may have to reinstall the Remote Desktop SW. See if that helps.
I don't think it's a coincidence that this update "fixed" the Remote Desktop SUID warning, and it also removed the potential update from my computer which I had placed on "Ignore" since I did not need it and did not need the warning, either. So there is a connection between this update and the Remote Desktop SW.

Administrator software failed to start due to an unexpected error

Not a terribly useful message from ARD after a fresh install of 10.5.3:
"The Remote Desktop Administrator software failed to start due to an unexpected error."
"The Remote Desktop software may not be installed correctly or the computer may require a restart"
It installed something in the system on first launch then popped up with this message. My main concern is that it pooched my system in the process by replacing something new in Mac OS X 10.5.3 with something old from ARD 3.2...
Restarting now but who knows, might not be back for a while... %-\

Kill the "ARDAgent" program, either in Activity Monitor or Terminal, and it will start back up again. When you see it running again(make sure it's a new instance via the PID), you should be able to start Remote Desktop up without any problems after that.

Remote Desktop - The Remote Desktop administrator software does not match the installed client software version.

Hi,
I just upgraded to Mavricks and get this when I try to launch Remote Desktop:
The Remote Desktop administrator software does not match the installed client software version.
I tried removing the application and reinstalling it to no avail. Any suggestions?
Thanks.
-David J. Eisen

Hi coold88!
I have an article for you that addresses your issue:
Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated
http://support.apple.com/kb/HT3596
You will want to make sure you have the latest version of the software as well:
About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Thanks for using the Apple Support Communities. Have a good one!
-Braden

The Remote Desktop Administrator software does not match......

The Remote Desktop Administrator software does not match the installed Client software version.
The Remote Desktop Administrator software must be upgraded on this computer.
This is the message I have when I installed ARD 3.0 on a new Imac running leopard with no ARD installed previously when I opened up ARD for first time - doesn't let me go any further.
Have I missed something here and made a stupid install mistake??
Many thanks
Message was edited by: art_ik

Please search the discussions before posting as this question has been asked and answered more than once.
If this is ARD 3.x, try this:
• Insert your ARD CD
• Open in Finder
• Right click on the Remote Desktop.mpkg and show contents
• Navigate to contents/installers
• Drag the RemoteDesktopAdmin.pkg file onto the workstation and install
• Run Software Update
• Upgrade to 3.1 admin
Otherwise, you'll have to completely uninstall ARD and then reinstall it. Follow these instructions for the uninstall:
http://docs.info.apple.com/article.html?artnum=108021

Remote Desktop Client software does not match

hello,
I run ARD 3 as administrator and just swapped machines by using Migration Tool. Now my ARD on the new machine tells me that "The Remote Desktop Client software on this computer does not match the Administrator software version. the Remote Desktop Administrator software requires a newer version of the client software"
how do i accomplish this?
thanks in advance

Sounds like the new machine might still have version 2.2 client? So download and install the newest client, if that fails follow the instructions Apple has for removing ARD (kb #108021) and wipe out everything, then it shouldn't balk. Although there is a setup bug, where if you update a client machine to 3.1 but then try and install the ARD 3.0 CD it will complain and quit! Following kb #108021 wil allow you to install (or go into the actual mpkg and install the individual .pkg file) but doing this made me wonder if I was missing out on some postflight script that does something useful... so I didn't try and make force it. Just make it happy with an ARD lobotomy, then reinstall :/

Windows Server 2012 Standard - Remote Desktop Management service won't start

Dear colleges, I'm seeking your help in resolving a weird issue with Remote Desktop.
The Remote Desktop Management service gives the following error message any time it is attempted to start:
"The Remote Management Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."
The Event Viewer error message is as follows:
"The Remote Desktop Management service failed to start. Error code: 0x88250001"
Whenever I connect to the server with RD I get error message that the Remote Desktop Licensing Server isn't configured and that the RD trill will expire in N-days. The server is up to date updates wise and has been licensed for 5 RD CALs. The server hosts DNS
server and has AD DS role installed, is virtualized to have one Hyper-V server.
I read some blogs about having both DNS and AD DS on one box is a bad sea and a root cause of the issue. Well, that very well may be, but for me that's an option as I'm not going to get a box to just host DNS. There should a solution to this as I shouldn't
only one suffering from this issue.
I also read about KB2871777 - Servicing stack update supposedly addressign this issue. Well, it's on my system and the issue is there too. :)
Will I loose ability to RD when the trial expires or it's just another misleading MS message that can be ignored?
How do I mend Remote Desktop Management service to start?
Appreciate your help!

Hi,
Thank you for posting in Windows Server forum.
Can administrators perfectly connect to RDS environment?
In meantime please check that you have properly configured and activated RD License role service and install RDS CAL on it. It might also possible that you have configured RD License server but it server can’t find it and giving you error due to certificate
also. Please check that you have properly configured certificate on your RDS Server. Try to install and update below hotfix for License related issue.
No RDS license when you connect to an RDS farm in Windows Server 2012
http://support.microsoft.com/kb/2916846
If you have configured both RDS and AD DS on single server then also you may find some error reading this. If so please try to setup both roles on different server and check the result. In addition to this, please check below articles.
What's New in Remote Desktop Services in Windows Server 2012
http://technet.microsoft.com/en-in/library/hh831527.aspx
Install Remote Desktop Services Failed on Windows 2012 Server
http://social.technet.microsoft.com/Forums/windowsserver/en-US/bbf47aa2-8ae5-4f22-9827-afee5a11417a/install-remote-desktop-services-failed-on-windows-2012-server?forum=winserverTS
Hope it helps!
Thanks.
Dharmesh Solanki

The Remote Desktop Client software is not active

Hello
I just downloaded ARD from the App store. I installed ARD Client 3.4 on the Client machines. Activated the machines in Sharing. All Users with everything checked except for "Show when being observed"
I am able to Observe, Control, Curtain and Lock.
I just tried to start a chat with a client and got the following error:
Unable to Chat with “WebVantage’s iMac”. The Remote Desktop Client software is not active.
I try to send a Message and get the following error:
This task will fail. This task is not supported on “WebVantage’s iMac”.
...with the choices Continue or Go Back
Try to run reports and it just seems to go on forever and says "Waiting for report data."
Many of the other choices won't work either, like Sleep, Wake, etc.
Am I missing something?
Thank you, in advance, for your time.
Cooch

WOW! It's been over a month and not one reply? First time this ever happened.
I am finding that I cannot lock the other Macs now. I get:
"This task will fail. This task is not supported on “XXXXX’s iMac”."
Anyone?
Message was edited by: J Cooch Lucchese

Remote desktop client software not active

I'm sorry if this has been asked before but I'm a bit bewildered by this errormessage (and I couldn't get a hit when I searched for it) when I try to drag a file from the xserv to the macbook pro desktop, remote desktop client software not active.
The macbook has the ard server and connects to the xserv ppc. It connects over the internet.
The xserv is behind a iptables fw and I have forwarded 3283 tcp/udp plus 5900 udp/tcp to the server. Have I forgotten a port ?
I've read through http://www.starkpr.com/ard.htm as well as http://www.macosxhints.com/article.php?story=20070302234400232&query=vnc%2Bsimpl e%2Bset%2Bup
and tried to find out more from the discsussions here.
The macbook pro sits behind an airport which is hooked into the dsl modem. Do I need to configure port forward in the airport as well.
Connecting to the xserv and working on it works great but the copy file transfer fails.

Hi there I took new try at this and this is what finally solved it for me.
The earlier answer I got was very good advise but I had already done that bit, actually I might have overdone it a bit I had checked all the boxes under the useraccount on sharing.
Back to business.
Firewalling. I realised I need to open and portforward at both locations and remeber it's booth tcp and udp.
So at the xserve location I needed to forward 3283 and 5900 both tcp and udp from outside to the IPnumber of the xserve.
At home with my macbook I needed to do the same.
However this did not solve it, I had forgotten one software on the macbook. On the xserve I had installed ARD upgraded it to 3.1 AND installed the upgrade for ARD 3.1 client. The client part I had forgotten at home. So once my ARD and ARD client software matched I could connect to the xserve and drag and drop files booth ways.
ARD wasn't running on the xserve I just had it installed along with the client software.
So portforwarding in firewalls and the same software and versions in all locations seems to have solved it for me.
A small note enabling/disabling the firewall in macbookpro did nothing for me since when enabled ARD rules were in place and active so it still worked.
I hope I made some sense.
Message was edited by: tindome
Message was edited by: tindome

Remote Desktop Virtualization Host failed to get redirection authentication information from the virtual machine

Hello,
When implementing a VDI solution, I'm getting an error on our virtualization host server. The error is:
Remote Desktop Virtualization Host failed to get redirection authentication information from the virtual machine [VDI-PC].
Hresult 0x8000FFFF
Event ID 8467, Severity: Warning, Source: Microsoft-Windows-TerminalServices\TSV\VmHostAgent
This error happens every time a user or admin connects to a VDI desktop. This is a fresh install of Remote Desktop Services on completely fresh servers. This is in testing and we have not ever had it working before without the error.
Topolgy: Server2012 R2, Windows 7
Srv-RDCB1: Is the connection broker and Web Access server. It is Virtualized thru Hyper=V.
Srv-RDVH1: Is the virtualization host. It is a physical server. It also has a separated hyper-v role (for RDS VDI deployment).
Everything seems to be functional other than this error in the log, and I haven't found any information on what this could mean.
Any help is greatly appreciated, thanks!

Hello. I have this trouble too.
All roles on one server.
Deployment type - Quick start
Deployment Scenario Virtual mashine-based desktop deplyment
Reinstall all roles 2 times
Warning TerminalServices-TSV-VmHostAgent
8467 Orchestration
Remote Desktop Virtualization Host failed to get redirection authentication information from the virtual machine [per-0] .
Hresult: 0x8000FFFF
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TerminalServices-TSV-VmHostAgent" Guid="{92618A87-2F6A-4B75-9AE2-E77BE7EAF43C}"
/>
<EventID>8467</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>22</Task>
<Opcode>14</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated
SystemTime="2014-11-11T13:24:45.579138000Z" />
<EventRecordID>1655</EventRecordID>
<Correlation
ActivityID="{F4200EF7-FEDD-4CAD-9F5D-6219A5F30000}" />
<Execution ProcessID="3164" ThreadID="13164" />
<Channel>Microsoft-Windows-TerminalServices-TSV-VmHostAgent/Operational</Channel>
<Computer>blade2.vzfei.local</Computer>
<Security UserID="S-1-5-20" />
</System>
<UserData>
<EventXML xmlns="Event_NS">
<param1>per-0</param1>
<param2>0x8000ffff</param2>
</EventXML>
</UserData>
</Event>
In RD Gateway Manager, right-click on the RD RAP and click Properties. On Network Resources tab select
“Allow users to connect to any network resource”.
not work.

Palm Desktop software fails to start

I have Palm Desktop 4.0.1. When I try to start it, it fails, and gives an error message of "failed to open Address Book Database." How can I fix this, and retain the saved info?

Please refer to this thread, found using Search...
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Remote Desktop 3.6 fails to save sorting in client list view (on osx10.8)

Hi there,
i have sorted my controlled clients in the "all computers" section via the labels column to group them together by color.
this worked fine in older version of ard. now after upgrading from 3.5 the colors of the computers are preserved, but the column "labels" is disappearing after each restart of ard. and so the entries are always sorted alphabetically by name. I have noticed that the sorting does revert to that "standard" state
whatever the changes I make are. So I assume that ard fails to save the layout in com.apple.RemoteDesktop.plist. I have also removed com.apple.RemoteDesktop.plist from my preference folder to let it regenerate from ard, but the problem stays the same.
Has anyone filed a bugreport abut that behavior jet?
Tanks,
Ben

Hello!
Same problem here for me:
Some ARD clients behind a vpn-tunnel.
ARD admin cpmputer running 10.9.1 and ARD 3.7.1
There is no problem with clients running 10.6.8, 10.7.5 and 10.8.5 with ARD client 3.5.4, 3.7 and 3.7.1
But clients with 10.9.* and ARD client 3.7.* is it impossible to do remote control. It does not matter which color/quality mode i select. The mouse movement is extremly sluggish and lagging - it takes a few seconds until the mouse settles down - I need about 10 seconds to close a window.
Once again all clients are controlled via the same vpn tunnel from the same ARD admin-computer.
Apple has to fix it ASAP. We rely on reliable software products.
Bye,
Christoph

Have to kill ARDAgent each time I start Remote Desktop

If I quit Remote Desktop and then try to launch it again later, I usually get the following error message:
"The Remote Desktop Administrator software failed to start due to an unexpected error.
The Remote Desktop software may not be installed correctly or the computer may require a restart."
If I kill the ARDAgent process from Terminal, a new one starts and I am able to launch Remote Desktop again. This is getting rather tiresome. Has anyone else encountered this problem and found a solution?

I'd suggest removing ARD using the instructions here and then reinstalling. Make sure that when you next start up the ARD admin app that you're in a Mac OS X user account that has administrator privileges.
Hope this helps.

Apple Remote Desktop Errors on Application Startup.

I'm having an issue with Apple Remote Desktop 3.2.1 on OSX 10.6.8 basicly the software installes correctly to all defaults. But when i go to start the Application I get an error "The Remote Desktop Administrator Software Failed to start due to and unexpected error. The remote Desktop Software may not be installed correclty or the computer may reguire a restart." Ok some background info on the issue. I restarted the mac (start with the easy stuff first right) this did not fix the issue. I then reinstalled the application. This did not fix the issue.
So know I'm here looking for more options.

Don't worry. you can get it working NOW!!!
Apparently you can get the current version of ARD up and running on MacBooks. For more details see this post: http://discussions.apple.com/thread.jspa?threadID=405454&tstart=60
To save you the trouble of reading all the replies, here is a quote from "gmsmith" which seems to be the solution:
1. Delete or move the folder /System/Library/CoreServices/RemoteManagement - you'll need to be root to do this.
2. Launch Remote Desktop Admin. It ran through a quick install process and re-created the /System/Library/CoreServices/RemoteManagement folder. The admin then closed on my machine.
3. Re-open the ARD admin, and it should work.
Note: he refers to the fact that you need to be "root to do this." If you do not know what this means, look in apple support for articles on "root user" or "authenticating as root". I haven't done the search myself, but it should be easy to find. Or just post a topic asking how to "log in to your mac as the root user". Basically, the "root user" has god like privileges to delete files on your mac, and is actually a higher level user than admin accounts set up when you first configed your mac

Troubleshooting error with Remote Desktop 3.1

Have OSX Server 10.4.10 on a powerPC with Remote Desktop 2.2, Security scans advise to update to Remote Desktop Client 3.1. Everytime I do this I get this error "The Remote Desktop Administrator software failed to start du to an unexpected error. The Remote Desktop software may not be installed correctly or the computer may require a restart."
I have two machines on this network that are giving this error, one this server and the other a laptop. Version 2.2 was running and working just fine prior to the update, now its broke. Is there a log file somewhere to try to figure this error out? Has anyone else experienced this issue? I have already tried to reset permissions, and reboot, but nothing works.

Just to confirm my understanding, you are running the ARD 2.2 Administrator on the server, and something is advising you to upgrade that system to the ARD 3.1 client? If that's the situation, then do not upgrade. The 3.x client will not work with the ARD 2.2 administrator. If you did indeed upgrade, you'll need remove ARD using the instructions here and then reinstall ARD 2.2 from your installation disks.
Similarly, if you've upgraded any client workstation to the 3.x client, you'll need to remove it and reinstall the 2.2 client using this installer. It says it's an "updater", but it will work anyway.
Hope this helps.

Remote desktop administrator software failed to start

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