The Remote Desktop Client software is not active

Hello
I just downloaded ARD from the App store. I installed ARD Client 3.4 on the Client machines. Activated the machines in Sharing. All Users with everything checked except for "Show when being observed"
I am able to Observe, Control, Curtain and Lock.
I just tried to start a chat with a client and got the following error:
Unable to Chat with “WebVantage’s iMac”. The Remote Desktop Client software is not active.
I try to send a Message and get the following error:
This task will fail. This task is not supported on “WebVantage’s iMac”.
...with the choices Continue or Go Back
Try to run reports and it just seems to go on forever and says "Waiting for report data."
Many of the other choices won't work either, like Sleep, Wake, etc.
Am I missing something?
Thank you, in advance, for your time.
Cooch

WOW! It's been over a month and not one reply? First time this ever happened.
I am finding that I cannot lock the other Macs now. I get:
"This task will fail. This task is not supported on “XXXXX’s iMac”."
Anyone?
Message was edited by: J Cooch Lucchese

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Remote Desktop - The Remote Desktop administrator software does not match the installed client software version.

Hi,
I just upgraded to Mavricks and get this when I try to launch Remote Desktop:
The Remote Desktop administrator software does not match the installed client software version.
I tried removing the application and reinstalling it to no avail. Any suggestions?
Thanks.
-David J. Eisen

Hi coold88!
I have an article for you that addresses your issue:
Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated
http://support.apple.com/kb/HT3596
You will want to make sure you have the latest version of the software as well:
About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Remote Desktop Client software does not match

hello,
I run ARD 3 as administrator and just swapped machines by using Migration Tool. Now my ARD on the new machine tells me that "The Remote Desktop Client software on this computer does not match the Administrator software version. the Remote Desktop Administrator software requires a newer version of the client software"
how do i accomplish this?
thanks in advance

Sounds like the new machine might still have version 2.2 client? So download and install the newest client, if that fails follow the instructions Apple has for removing ARD (kb #108021) and wipe out everything, then it shouldn't balk. Although there is a setup bug, where if you update a client machine to 3.1 but then try and install the ARD 3.0 CD it will complain and quit! Following kb #108021 wil allow you to install (or go into the actual mpkg and install the individual .pkg file) but doing this made me wonder if I was missing out on some postflight script that does something useful... so I didn't try and make force it. Just make it happy with an ARD lobotomy, then reinstall :/

The Remote Desktop Administrator software does not match......

The Remote Desktop Administrator software does not match the installed Client software version.
The Remote Desktop Administrator software must be upgraded on this computer.
This is the message I have when I installed ARD 3.0 on a new Imac running leopard with no ARD installed previously when I opened up ARD for first time - doesn't let me go any further.
Have I missed something here and made a stupid install mistake??
Many thanks
Message was edited by: art_ik

Please search the discussions before posting as this question has been asked and answered more than once.
If this is ARD 3.x, try this:
• Insert your ARD CD
• Open in Finder
• Right click on the Remote Desktop.mpkg and show contents
• Navigate to contents/installers
• Drag the RemoteDesktopAdmin.pkg file onto the workstation and install
• Run Software Update
• Upgrade to 3.1 admin
Otherwise, you'll have to completely uninstall ARD and then reinstall it. Follow these instructions for the uninstall:
http://docs.info.apple.com/article.html?artnum=108021

Remote desktop client software not active

I'm sorry if this has been asked before but I'm a bit bewildered by this errormessage (and I couldn't get a hit when I searched for it) when I try to drag a file from the xserv to the macbook pro desktop, remote desktop client software not active.
The macbook has the ard server and connects to the xserv ppc. It connects over the internet.
The xserv is behind a iptables fw and I have forwarded 3283 tcp/udp plus 5900 udp/tcp to the server. Have I forgotten a port ?
I've read through http://www.starkpr.com/ard.htm as well as http://www.macosxhints.com/article.php?story=20070302234400232&query=vnc%2Bsimpl e%2Bset%2Bup
and tried to find out more from the discsussions here.
The macbook pro sits behind an airport which is hooked into the dsl modem. Do I need to configure port forward in the airport as well.
Connecting to the xserv and working on it works great but the copy file transfer fails.

Hi there I took new try at this and this is what finally solved it for me.
The earlier answer I got was very good advise but I had already done that bit, actually I might have overdone it a bit I had checked all the boxes under the useraccount on sharing.
Back to business.
Firewalling. I realised I need to open and portforward at both locations and remeber it's booth tcp and udp.
So at the xserve location I needed to forward 3283 and 5900 both tcp and udp from outside to the IPnumber of the xserve.
At home with my macbook I needed to do the same.
However this did not solve it, I had forgotten one software on the macbook. On the xserve I had installed ARD upgraded it to 3.1 AND installed the upgrade for ARD 3.1 client. The client part I had forgotten at home. So once my ARD and ARD client software matched I could connect to the xserve and drag and drop files booth ways.
ARD wasn't running on the xserve I just had it installed along with the client software.
So portforwarding in firewalls and the same software and versions in all locations seems to have solved it for me.
A small note enabling/disabling the firewall in macbookpro did nothing for me since when enabled ARD rules were in place and active so it still worked.
I hope I made some sense.
Message was edited by: tindome
Message was edited by: tindome

The Remote Desktop administrator software failed to start due to an unexpected error...

Hi all...
Suddenly, I'm getting this error message when I try to open ARD. It was working a week ago and I'm not aware of changing anything. Any advice?
This is the 3.6.1 version of the ARD admin and I have the 3.6.2 Client installed (that was the way it was before, too, when it was working).
Note: I did try a fix from the forums that was posted in 2009, which required deleting the ARDAgent from the RemoteManagement folder in System/Core Services... and then reinstalling again using the Apple ARD Admin download for same. It worked for one run of the program, then the error came back.
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bcvanbelle wrote:
Updated from 10.5.1 to 10.5.2. System seemed slow at first, noticeable keyboard lag and otherwise sluggish. Noticed that Remote Desktop no longer worked. Installed Graphics update. No more typing lag and speedier performance. Remote Desktop still dead.
Error message:
The Remote Desktop Administrator software failed to start due an unexpected error.
Hmphf.
You may have to reinstall the Remote Desktop SW. See if that helps.
I don't think it's a coincidence that this update "fixed" the Remote Desktop SUID warning, and it also removed the potential update from my computer which I had placed on "Ignore" since I did not need it and did not need the warning, either. So there is a connection between this update and the Remote Desktop SW.

How to find the Remote Desktop Client Version?

How to find the Remote Desktop Client Version in Lion? I'm asking because in starting up a mid 2011 MacBook Air, I ran Software Update, which determined that Remote Desktop Client version 3.5.1 was available. I wanted to find what the existing version (older than 3.5.1) that came with Lion was, but coudn't find it.
Thanks.

Get Info on:
/System/Library/CoreServices/RemoteManagement/ARDAgent
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I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
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on the client computer
go to menu bar (white bar at top of the screen)
click on the apple menu
chose system preferences
click show all button
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click the lock to unlock
click + to create a new account
chose new account: type "administrator"
name the user some thing applicable like "ARDuser"
set a secure password
click create account
click show all button
click sharing
set the computer name to some thing descritpive that identifies the computer
check remote login
click on remote login
set allow access for: "only these users"
click the +
chose the ARDuser from the list
click select
check remote management
click on remote management
set allow access to "only these users"
click the +
select the ARDuser from the list
click select
check: observe, control, genereate reports, open & quite applications, delete and replace items, start text chat or send messages, restart & shutdown, copy items
click ok
click the lock to lock system preferences
click show all
quite system preferences
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on the ard computer:
open apple remote desktop
from the left column select discover
make sure the list is set to bonjour
the client computer should show up on the list, with the name set above
select the client from the list
click control
you will be prompted for the user/pass to log into the computer. that's the ARDuser setup in the steps above.

IOS Remote Desktop Client Logon Issue Prompts to Logon 3 Times with RDGW

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Again, this happened after I install the ARD client update just released by Apple on my MBP 10.5.8.
I need to get ARD Administrator back up and running. How?

This is the most feedback I've ever gotten to any post.
After much trial and error here is the solution I came up with:
1. follow the instructions in the following link. Most importantly, make sure you follow the instructions on removing the 10.2 clients. I know that's not what we're dealing with here but it is necessary:
http://support.apple.com/kb/HT2577?viewlocale=en_US
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3. Download and install the ARD 3.2.2 client via the following link:
http://www.apple.com/downloads/macosx/apple/application_updates/appleremotedeskt op322client.html
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The Remote Desktop Client software is not active

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