Remote Desktop Connection attempted with 2 users already connected no longer gets dialog showing who is connected and option to force user off

On Windows 2008 Server R2, when the maximum number of users are connected via Remote Desktop (2) and another user attempts to connect via Remote Desktop, the user is prompted with a login dialog. Upon login, a dialog is shown with the User Id's of the
users who are connected, their current state (active or idle for x minutes) and it gives you the option to request access from a user or to force a user off. Recently our server stopped displaying this message and now only gives an error message that it cannot
connect. It does not show the login dialog, just an immediate connection error message. So now we don't know who is logged into the server. This presents a problem with many users who need to deploy software or manage server resources. What setting could have
changed that would stop displaying the login and the current users dialog? Thanks!

i can't seem to reproduce this, I played around with my server's NLA settings, looked at RDS GPOs, the options in the RDP listener, checked the user account in AD, just can't see what would be blocking this
would it make a difference if one of the RDP spots is occupying the server's console or not?
are the users trying to come in when the two sessions are already used up using the /admin or /console switch?
in the meantime, you can try using tsadmin.msc to kick people off
you may also want to try testing this with various different OS and RDP client versions to see if that's the issue. win7 with RDP 8.1 client doesn't seem to have any problems for me

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