Remote Desktop Connection Mouse Slow with Windows 2012

Hello:
I am connecting to a customer site with Citrix and using Citrix's Remote Desktop. I know this may be a Citrix issue but not sure. Customer isn't helping so thought I would check here.
I have two connections to computers in their network with Remote Desktop. One is to a Windows 2003 Server which works fine. When I connect to Windows 2012 the mouse is slow. I tried adjusting the mouse settings but it doesn't help.
Has anyone else experienced this? Is it an issue specific to Citrix or to Remote Desktop in general?
Thanks,

check out this blog, it's for virtual PC though but also using RDP.
just try it out whether it helps or not
http://mattrefghi.com/blog/solutions/virtual-pc/slow-mouse-when-controlling-a-virtual-pc-through-remote-desktop/
Slow Mouse When Controlling a Virtual PC Through Remote Desktop
Right-click the Desktop, and select Properties.
Move to the Settings tab in the Display
Properties dialog.
Click the Advanced button.
Move to the Troubleshoot tab in the Monitor
Properties dialog.
Move the Hardware acceleration slider all the way to the right, so it is right next to Full.
Click OK in the Monitor Properties dialog.
Click OK in the Display Properties dialog.
Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

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The Springboard Series on TechNet
Hi Brandon
Many thanks for your suggestions. There's nothing in the logs that I could find, like I said in the original post. I've also tried connecting with bare minimum settings on all devices (FYI the iPad and iPhone version don't support the use of printers) and
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I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
In the title you state.
From my interanet I can access srvr but not from my home.
Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
In the first post you state,
I can access windows server from within interanet but don't know how to access it from internet.
Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
There are lots of references to port forwarding in the TC.. eg
http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
The things that generally go wrong are firewall on the computer that is accepting the port.
The ISP doesn't allow connections on a particular port. (not likely in your case)
The router is behind another router.. double NAT will kill any port forward.
Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
IP on the receiving device is not static and so changes.
Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

Remote Desktop Connection Mouse Slow with Windows 2012

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