Remote Support Platform System Status Report

RSP has been installed and the System status report run. I have checked the RSp documentation, Wiki and Blog, but am unable to determine how to action and improve the results.
Key results of the report are indicated below:
Database Information rating - poor.
This is determined by : Depends on ratings in Database Version, SBO-COMMON transaction log size, Company Database Setting - Model, Company Database Setting - Grow Rating and Company Database Backup Statistic.
Hardware Information u2013 acceptable.
This is determined by :Depends on rating in Disk Space Statistic Acceptable.
Can you please advise how these results can be investigated further, and improved?
Regards,
Lisa

Hi Lisa,
If you scroll a bit more down within the System Status Report you will find just below the Database Information rating the rating for
Database Version
-Poor rating: If DB server has any other version than specified in "Green" column
-Acceptable: Never (this rating you should never get)
-Excellent: If DB version is one of the following: 8.00.760 8.00.2039 9.00.1399 9.00.2047 9.00.* 10.00.['' means any number]
   Please note the Db version you can get easily by running the following query within SQL Management Studio
   SELECT @@VERSION
SBO-COMMON transaction log size
-Poor rating: If size of SBO-Common DB log file is bigger than 1000M
-Acceptable: If size of SBO-Common DB is between 250M and 1000M
-Excellent:If size of SBO-Common DB is smaller than 250M
   Note: Shrinking the DB might improve the results. Another solution could be while patching the whole system: 1.Backing up
   the DB, delete it and carry out the upgrade as usual. It will create a new SBO-Common
Please get the ratings for
Company Database Setting - Model
Company Database Setting - Grow Rating
Company Database Backup Statistic
Disk Space Statistic
from the attached example of a System Status Report.
In case something is not clear enough explained, we are looking for feedback in order to make the System Status Report more userfriendly.
Kind regards
Mario
Edited by: Mario Schoenberg on Feb 24, 2010 7:42 AM
Attachment renamed

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But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
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The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
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Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
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Schedule daily, weekly, and monthly backups
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Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
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From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
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Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
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SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
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In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
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Hello,
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If you have any more comments or questions, I will be happy to answer.
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Mit freundlichen Grüßen
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Kevin, 你好。请问我应该如何去下载到这个软件呢。我有一张SBO2007的实施顾问的证书，登录的后，无法可以看到其他的path，但是无法下载RSP。

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