Removal of payment reference no

Hi,
At the time of entry of a customer receipt, we have entered the same against the invoice using the partial payment option. Thus the DZ document contains the reference of the RV document. This field is normally editable when you go into the change mode of the document.
Now we had to reverse the billing document due to some reason. Post reversal, the payment reference field in the customer receipt document is not editable. The customer ledger now shows that the part payment has been made against a billing document which has been reversed.
Request your help to rectify this problem.
Regards,
Sateesh

Hi Gaurav,
Thanks for your reply. My understanding was that if the customer line item is open, then the payment reference field is editable, not otherwise. In this case, the invoice (RV) document has been reversed, but both the line items are still open. Hence, system should have allowed me to edit the payment reference field.
Regards,
Sateesh

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