Remove BT Broadband Talk from BT Home Hub

Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia

Juliashaw123 wrote:
Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia
Hi. Welcome to the forums.
What a strange request ... BBTalk certainly will not affect your bandwidth, and the service is ceasing in the beginning of 2014 I believe after a year's grace.
Either the email is a fake or sent by mistake. Either way, you can just delete the email.
BBTalk is a phone over the internet for users of hubs 1 or 2 on plain old adsl. These hubs had an attachment for a huib phone which was either included or sold separately. It enabled you to answer your normal phone line calls on it if set up, and to make calls over the normal phone line by prefixing the dialling with a 5. You had a different number associated with the hub phone, an 05xxx number or in most cases a number in the local area if requested.
These are called VOIP numbers.
The service is incompatible with BTInfinity or for newer hubs (3, 4 or 5) as these hubs are not DECT systems for cordless phones.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

  • BT Openzone showing from my Home Hub

    My PC is picking up 3 services apparently coming from my router:
    My BB service
    My BT Fon service - I undertand this
    A BT Openzone service - I don't understand this.
    I'm sure they're all from my router as the signal strength is precisely the same. Can anyone enlighten me?
    Why is a BT OpenZone service apprently coming from my Home Hub 3?
    Thanks
    Paul
    Solved!
    Go to Solution.

    The total bandwidth for "guest" users is resricted to 500kb. Openzone has been using the home hubs for a few years now, BTFON is a fairly recent addition to fit in with the international Fonera network http://en.wikipedia.org/wiki/FON
    I think you may find that BTFON users simply end up on the BT Openzone platform.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Regular disconnection from my Home Hub 2.0 on Infi...

    For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
    I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?  

    From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible.  The router needs to be able to support PPoE on a WAN port.  The HH2 does not have a WAN port.
    Other than that there are lots of threads on here re: unreliable wireless connections.  Too many to list all the definitive suggestions.  A search should help.
    As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period.  If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
    Many on here have replaced or not even used the supplied router.  As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK.  There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well.  With regards to router replacement this thread may be of interest.
    http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
    Dave

  • Transfer settings from BT Home Hub 4 to BT Home Hu...

    I have just ordered a BT Home Hub 5 to replace my existing BT Home Hub 4.
    Is it possible to copy the settings from my Home Hub 4 to the new Home Hub 5?
    Solved!
    Go to Solution.

    Keith_Beddoe wrote:
    The general opinion is that the HH5 is worse than the HH4, especially for wireless coverage, so I would still keep hold of the HH4.
    I think that may overstate the position a little. Certainly, in my own case I have both a HH4 and a HH5 and I use the HH5 from choice (by itself - not plugged in to the Openreach modem). I can't say that I've noticed any difference between the two hubs when it comes to wireless coverage and the connection using the HH5 is just a little bit faster. Of course, other people may have different experiences.
    p

  • BT Broadband with non BT Home Hub

    As of yesterday, or maybe even the night before, our broadband (and BT vision) which has been working perfectly for months, no longer works with a Thomson TG585 router.  I have a friend with the same setup and they also now have the same problem.  Using the normal BT home hub, works fine, so I know there is nothing wrong with the connection itself.
    Have BT done anything to their network to stop non BT routers connecting to it?  Or added passwords etc to the ADSL authentication as there has never needed to be one.
    I know the username in the ADSL should be set to [email protected] with a blank password, and the router gets an IP address, but there is no connection going through.  Pinging google DNS 8.8.8.8 doesn't work either, so I know it isn't a DNS issue.

    Bt website say on this issue"............Sorry, we can't provide support for equipment you've bought from other suppliers. If you are having problems with equipment purchased from another supplier, please consult the manual or user guide supplied with the equipment or contact the vendor for advice. Hints on configuring a non-BT router You need to ensure that your router is configured to work on ADSL lines in the UK. Within your router's settings you will need to input a telephone number or VPI/VCI standard. In both cases you should check that this is set to 0,38. Most ADSL routers supplied for sale in the UK will be pre-set to this. You also require your BT Broadband username. This was given to you at the time you orderd broadband and is usually made up of [email protected] where 'your' equals your first name and 'name' equals your surname, for example [email protected] BT Broadband does not require that you enter a password to connect, but some routers won't connect to the Internet without a password. If this is the case, enter the word BT....... I have similar issue to solve tomorrow as I just bought a draytek 2710 to replace my hh3. Bob

  • How do I remove my iWeb pages from the Home folder so I can publish to a new host?

    I have moved my MobileMe site to a new service (GoDaddy).  The basic transfer went very smoothly.  With one tiny hitch:  the new URL text.
    IWeb places web  pages in folders, each folder being a  "site." The name of the root folder automatically becomes a "pointer" to the web site -- and part of the URL text.
    My current root folder  is named DavidChartrand -- me.  So..... when I published everything over to GoDaddy the text "DavidChartrand" was attached to my URL. 
    Instead of seeing www.davidchartrand.com in the URL bar, visitors  see:   www.davidchartrand.com.com/DavidChartrand
    GoDaddy staff says this is simply a quirk in iWeb's design.  Fine, but it's annoying.  Is there anyway I can keep using iWeb but somehow remove the root folder.....that is, remove my site pages from the root folder and and then re-publish? GoDaddy tech support swears it  has many former MobileMe/iWeb users who have done this successfully but offered had no idea how.
    David

    The way iWeb publishes its websites, in its own folder, the normal URL is http://www.domain_name.com/Site_name/Page_name.html.  This is a normal URL for any web host.
    If you want to get rid of the site name you will need to publish your website to a folder on your hard drive and upload only the contents of the website folder to your server with a 3rd party FTP client like YummyLite, Transmit or Cyberduck.  That will get rid of the site name in the URL. 
    Of course remove the existing website foldr from the server beforehand.
    I believe the folder you publish to on GoDaddy is named public_html.  You might try renaming your website to "public_html" and publish to GoDaddy.  In theory iWeb will see the website's folder already on the server and publish the website file into it. 
    It works that way with HostExcellence.com which names the home folder the same as the domain name associated with it. This tutorial explains more about it: iW16 - Using HostExcellence.com with iWeb
    OT

  • How do I remove the Facetime icon from my home screen on iPhone 4?

    I just upgraded to the new IOS7 today, and the Facetime icon on the home page is causing my other icons to be pushed over by one. How do I move the Facetime icon to another page?
    Thanks

    Hold the app icon until it wiggles then drag it to the edge of the page and hold it until the page turns. You can also drag it on top of another app icon to make a folder. Once the folder is created you can rename it (by tapping the name) and drag other apps into it. When you are done, tap the Home button.

  • Removing BT Talk from BT Voyager 220v

    Hi,
    does anyone know how to remove  BT Broadband Talk from the BT Voyager 220v Router, I received instructions with a link in an email from BT but the link did not work.
    I found instructions for a home hub, but not the voyager, can anyone help me out.
    I am told removing the facilty assists with bandwidth speed.
    Thanks
    Tonibell

    1tonibell wrote:
    Hi,
    does anyone know how to remove  BT Broadband Talk from the BT Voyager 220v Router, I received instructions with a link in an email from BT but the link did not work.
    I found instructions for a home hub, but not the voyager, can anyone help me out.
    I am told removing the facilty assists with bandwidth speed.
    Thanks
    Tonibell
    A factory reset will remove it, but it does not take any bandwidth unless you are on a call, and then its is only a very small amount.
    Do you have a speed problem?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband Talk 1571

    Hi. Wonder if anyone has come across this problem?  I want to set up 1571 on my Broadband Talk line (on Home Hub 2), and when I enter 1571 on the keypad I get the recorded message 'sorry your phone number is withheld. please hang up and call again but dial 1470 before your number'. When I try this it doesn't work either.
    I have logged into the my BT Broadband talk settings and changed these to turn OFF 1571 (it was showing as active for unanswered or busy calls) and waited a few minutes and reactivated it - still doesn't work.  I've tried activating and deactivating withholding my number and that doesn't do anything either.
    I'm completely stuck - anyone got any ideas?
    Thank you!

    HI
    I suggest you contact forum mods for help on this issue include ur account details and link to this thread
    Contact details for mods
    Moderation Team Email Address: Please fill out this "contact us" form http://bt.custhelp.com/app/contact_email/c/4951

  • I have a BT home Hub 3 with standard BT broadband(no infinity), how do I set up an Apple AirPort Extreme without a stand alone modem? Can I use my current Home Hub

    I want to use an Apple AirPort Extreme as my home router but at present I have standard BT broadband using the BT Home hub 3. Can I connect them in some way so I don't need to buy a stand alone modem.
    IS THIS POSSIBLE???
    1. Would Apple AirPort Express be better and easier?
    2. What modem would be suitable if I can't do it any other way?
    I AM CURRENTLY USING MY INTERNET WITH PS3,WINDOWS 7 LAPTOP, IPAD AND IPHONE!!!
    Any help would be greatly appreciated.
    Thanks
    John smith

    You said that you wanted the layout to look like this:
    AT&T 2WIRE Router (wireless off) ---> AirPort Extreme ---> NetGear 16-Port Gigabit Desktop Switch ---> ethernet cabling to ports in most rooms --->
    So, we took that at face value....,.but it could look like this if things are more convenient this way, if you prefer:
    AT&T 2WIRE  > Ethernet Switch > AirPort Extreme and other devices.
    - If we include an AirPort Extreme in the overall network setup, are there any potential issues with the 2WIRE router and the AirPort Extreme router "competing" with one another?
    No, if you leave the wireless function off on the 2WIRE.  If you do want the utilize the wireless on the 2WIRE and the AirPort Extreme, then you want to keep them physically separated by 6-8 feet, or a few meters.
    - Do I really need an AirPort Extreme in the final setup?
    No, if the AirPort Express will provide enough range for the network.
    Or if I just want an extra WAP, can I operate two AirPort Express units (with the same SSID) downstream of a 2WIRE router?
    Yes, if both of them are configured to operate in Bridge Mode.  If you are using the "wizard" setup utility in AirPort Utility 6.x, the wizard will do this for you automatically.
    That is to say, could we have a setup that looks just like the image above, but with an extra AirPort Express tacked on to one of the unused ethernet ports?
    You can have as many AirPort Express devices (or AirPort Extreme devices) as you want, as long as each has an Ethernet connection back to the switch.

  • Home Hub 3: ethernet & wireless connections from i...

    I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
    The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
    I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
    Scenario 1
    I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
    Scenario 2
    I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
    I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

    Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

  • My bt mail is not working on iphone when away from home hub since bt mail changed 18/0714

    Please help my e-mail no longer works on my iPhone 4s when away from BT home hub. I have set up as directed by BT but no luck. Can you help please?

    If you are still having a problem
    review this
    http://www.apple.com/support/iphone/mail/
    and I suggest you delete the new BT mail settings( and the old mail settings ) and then recreate the new BT mail

  • Devices Disconnecting From Home Hub 5

    Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
    Devices such as my laptop and the sky wireless adapter (for getting on demand etc) keep disconnecting from the home hub and i keep having to reconnect them. Its really annoying, the sky wireless adapter disconnect every couple of days and i have to re enter the wireless key.
    Can anyone help?
    Thanks

    Did you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
    Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Home Hub 3 - Connection dropping from N to G?

    Hello all; I hope someone can help me with this!
    I have recently installed the new Home Hub 3 (replacing a Home hub 1).  I have it connected by wifi to a Mac which has a built-in 802.11 connection.  The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
    Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection.  However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G.  When this happens, I cannot change it back to a N speed without rebooting.  
    Does anyone know what might be causing this?  It seems to be random.  The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between.  Is it likely to be the Home Hub which is causing the change, or the Mac?  Is there anyway to "lock" the Homehub to only broadcast on N?
    Thanks for any answers.

    the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor.  the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
    Change wireless channel
    Your Hub is always monitoring the wireless channel it’s using and if it detects too much 
    interference it will automatically change to another channel. If you want to manually 
    change to a channel of your choice, follow the steps below, but this will stop the 
    automatic channel selection feature. 
    1 Access Hub Manager by typing bthomehub.home into your web browser. 
    2 Click Settings.
    3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
    4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
    5 Click the Refresh button.
    6 Wait a minute for your device to pick up the new channel.
    http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

  • Crackling and Burning Smell from Home Hub 5

    I have had a crackling noise and burning smell come from my Home Hub 5, as a pre-caution I've turned it off.  But depsite repeated attempts to get a replacement from BT no-one on the phone or via the live chat system seems to understand!
    Any chance on getting help to get a replacement please?

    You will need to phone them back and tell them what the problem is. This time tell them that flames have come out of it.
    Obviously do not plug it back in. 

Maybe you are looking for