Renew of Unlimited World help needed.

Hello. Today my Unlimited World should be renewed using the funds in my "pay as you go" account (whatever that is called).  Can you please monitor this and chek all goes smoothly. Thanks. I cannot live chat for some reson.

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Have Unlimited World, but need Skype Credit for ca...

    So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

    Laptopnomad wrote:
    1. Would be charged to your world subscription.
    2. would be charged to your world subscription.
    3. It should be charged to your world subscription, but not 100% sure.
    4. charged to skype credit,
    Hello,
    1. Correct.
    2. Correct.
    3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
    4. Correct.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Cancel UNLIMITED WORLD--- HELP

    Can someone please inform me as to how I can cancel this subscription.  The site says I can cancel subscritpions at anytime.  The Chat help people say I can't cancel for 2 years!!!! 
    It doesnt say that in any corresppondence or on the sales page either, this seems like a scam, and I can't image that is the intent,  Please advise...Thanks in advance

    Are you referring to Unlimited World Extra?
    If so then this is indeed minimum 2 year contract:
    http://www.skype.com/intl/en-us/legal/terms/tou/
    19.3 Subscriptions
    This was the only subscription that had 2 year contract, other subscriptions you can cancel.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Do I need Premium with Unlimited World if I only c...

    I use my skype account to call the Philippines (a landline) but this country is not included in the list associated with Unlimited World, so I purchase credits to pay for calls. Is there any other reason I need to keep my premium subscription, if all I want to do is continue to call the Philippines (with a few other US based skype colleagues). 

    you can visit the link pasted below, then enter Philippines in the search box, then check the results if the rates/offers there would satisfy your requirements -  
    http://www.skype.com/en/rates/
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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  • Urgent HELP with Unlimited World subscription rene...

    Hi Skype gurus,
    Is there any way i can contact the Skype team to run the auto debit for Unlimited World subscription again ?
    I guess when the auto debit happened last time there was not enough money on the account,
    Now i transferred some one to the nominated accout to have my subscription renewed, and i really don't want my Unlimited World subscription to get cancelled i have been using it for years.
    Please help, and my skyp ID is zs.85128 mobile is +61 431 292 888.

    zhengjx_3333 wrote:
    I think my account may be linked to chinese Tom skype
    Did you first register your Skype account in China? If so you will be automatically routed to our Chinese partner tom.com (We have a legally binding agreement with them).
    The only way to break this link is to create a new account.
    If you did NOT first register in China please file here:
    contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Help - unlimited world subscription

    Hi,
    I have an unlimited world subscription.
    When I try to make a call from the UK to Spain (Lanzarote in the Canary Islands) it says I need to buy an unlimited world subscription.
    What am I doing wrong? Please help.
    D
    Solved!
    Go to Solution.

    As according to this page -->
    https://secure.skype.com/account/call-phones/settings/free?package=usca-world-g3
    the "Unlimited World Subscription" includes 
    Includes unlimited* calls to landlines and mobiles in:
     Argentina   Australia   Austria   Belgium   Bulgaria   Canada (incl. mobiles)  Chile   China (incl. mobiles)  Colombia   Croatia   Czech Republic   Denmark   Estonia   Finland   France   Germany   Greece   Guam (incl. mobiles)  Hong Kong SAR (incl. mobiles)  Hungary   Ireland, Republic of   Israel   Italy   Japan   Korea   Luxembourg   Malaysia   Mexico (Guadalajara)  Mexico (Mexico City)  Mexico (Monterrey)  Netherlands   New Zealand   Norway   Poland   Portugal   Puerto Rico (incl. mobiles)  Russia (Moscow)  Russia (St Petersburg)  Singapore (incl. mobiles)  Slovakia   Spain   Sweden   Switzerland   Taiwan   Thailand (incl. mobiles)  United Kingdom   United States (incl. mobiles)
    Why am I am being charged for Skype Credit to call mobile lines in the Netherlands an the United Kingdom from the US from my iPhone Skype client over WiFi (802.11G)?

  • Signed up for Unlimited World, but still need cred...

    I have the same problem, Signed up for unlimited world 1 month. When Im trying to call It says I dont have the credit and I have to buy It?
    Subject/title edited to reflect post content.

    TJz wrote:
    just signed up for Unlimited World , is it Landline only , or Mobiles too ?
    Hello and welcome to the Skype Community.
    With your Unlimited World Subscription you can:
    Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
    Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unlimited World 12 Months + Skype Numbers

    Looking around at settings myself and trying the standard knowledge base have not solved this issue, so I thought I'd try here. I haven't seen a post that specifically covers what I want so...
    I currently have 2 Skype Numbers (out of the maximum 3 my plan should give me). I wanted to remove 1 of the current numbers and choose 2 new numbers.
    However, when I click "Skype Number" on my Account Overview page and it takes me to the correct page, I am unable to go any further. Clicking "Settings" below either of the 2 numbers I currently have takes me to the "Subscription" page, which doesn't allow me to make any Skype Number changes (but does allow me to cancel my whole subscription!).
    I have gone over the pages more than once but have not seen an "obvious" button I seem to have missed. It's a little frustrating that what should be a simple change is actually this difficult - especially when you've already paid for the service and want to use it!
    I have read on the forums that apparently the Skype Account pages fail to work on some browsers, but I haven't found any difference between Chrome (latest version), Firefox (latest version), and IE (latest version for IE11).
    I think if this continues to be troublesome I will think again about renewing in 2015, despite having had the Unlimited World package for a number of years. It would be a waste of money to pay for something you don't receive. Hopefully someone can help here....

    Hi Norman,
    I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i  thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
    This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
    Thanks again for your help,
    Paul
    Hi Paul,
    Your Skype Number will expire on Mar 26, 2015
    The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
    What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
    Skype

  • Unlimited World Subscription now includes Brazil

    Last Year I subscribed to two Subscriptions, one Unlimited World and a Brazil 400 landline. This year I cancelled the Brazil 400 land line because Unlimited World now covers Brazil... but they are charging me for the Landlines calls to Brazil...
    The customer service states that Brazil was not covered when I subscribed on March last year, ok but this year when I renewed it was... shouldn't all new countries enter automatically?... I sent already to messages to customer service regarding this issue and they just ignore me... how can I contact them directly to solve this issue!!!!!

    Hi Norman,
    I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i  thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
    This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
    Thanks again for your help,
    Paul
    Hi Paul,
    Your Skype Number will expire on Mar 26, 2015
    The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
    What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
    Skype

  • I bought a Skype subscription , "unlimited world",...

    First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
    My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
    She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit. 
    She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny. 
    And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
    Simon

    Hi Simon
    Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
    Only 8 countries are included in the Unlimited World subscription as you may now be aware.
    If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
    Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
    Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
    I also understand that most grandparents do not have good PC skills too.
    I hope this may help.
    Steve
    (Super Users do not work for Skype, but help people here in the forums)

  • I can't make calls with my Unlimited World subscri...

    I signed in for an Unlimited World Premium account but I can't make calls to Mexico's landlines!
    I It says that I don't have enough credit, but Mexico is included in Unlimited World.
    Help, please! I need to call to Mexico in a few hours.

     Hello,
    Landlines in Guadalajara, Mexico City and Monterrey are included. If you are unable to call these cities please contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Would like to buy and share a unlimited world subs...

    I would like to get a unlimited world subscription to share with my husband when he deploys and to call my family back in the states. My question is could my husband use the same subscription or do we have to buy 2 unlimited world? If I call my family then he tries to call me will the call still go through?
    Hope I didn't confuse you to much haha
    thanks,
    Jen

    Hi Jen,
    Subscriptions are linked to Skype accounts and Skype accounts are not meant for sharing
    As Skype to Skype calls are free you can make free Skype to Skype calls(including video calls) if you and your husband are both online at the same time.
    If this is not possible and you or your husband needs to call phone numbers then both accounts need a separate subscription on each account.
    Note. Subscription needs to cover only calling destination, if you call only US then it makes sense to get subscription that covers US not world subscription that covers 41 countries.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Unlimited World calls to Sweden

    I have been making Skype calls to Sweden for about 5 years and always thought, for some reason, that I needed both Unlimited World AND Skype Credit.  I call to a cell phone from both my cell phone and landline.  My daughter told me I didn't need Skype Credit if I had Unlimited World, so I let my Skype Credit expire.  Now, however, when I try to make the call it tells me I don't have enough Skype credit.  If I need Skype credit, why would I need Unlimited World.  When I click on my Unlimited World subscription it says I can make landline and cell phone calls to Sweden.  What am I missing or doing wrong here?
    Solved!
    Go to Solution.

    Hello
    The Unlimited World Subscription allows calls to Swedish landlines only - not cellphones. To call to cellphones in Sweden you require either credit or a dedicated Subscription. Hope this clarifies the situation for you.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unable to use my unlimited world subscription to ...

    I have:
    unlimited north americs subscription, works perfect.
    purchased an unlimited world and i cannot access it and make calls to Guam< Puerto Rico< Germany or Belize ; please advise
    Last but not least, how do i contact technical support for skype

    Unlimited Europe does not cover cell phones in the UK. It only covers landlines. If you are calling cell phones you will need skype credit.
    If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
    Thank You!

  • Unlimited World subscription but unable to call co...

    Hi,
    I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
    BTW, I am using the format: +(country code) (area code) (number)
    Thank you

    Hi,
    Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
    What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
    Hope it helps,
    Anna
    Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
    Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
    Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

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