Repair Center hours of operation?

Does anybody know the Repair center hours of operation? I would like to call them, but when I do, I get into a queue, with no indication of how much time I will have to wait for a person to answer. I was on hold for about 30 minutes over the weekend, but then began to wonder if they are even open.
Does anyone have an email or webform that can be used to initiate a repair ticket? I don't really have time to wait on hold for an hour.....especially if I'm waiting on hold in an after hours situation when my call will never be answered, yet I'll be allowed to wait on hold with no info.
Thanks in advance!!
MP

One should NEVER try to update the bios using WIndows on a system that isn't working properly.  It's best to update it using a self booting disk. 
the good news is that as long as the Boot Block hasn't been borked (and in a properly written bios it shouldn't be) you can create a self booting bios update disk that should repair the problem.  You will need to setup a self booting disk with the bios flash utility and bios file and an autoexec.bat file configured to run the flash utility automatically.  How you go about this depends on what type of bios you have (AMI, Award, or Phoenix).  This link covers the basics, but may not handle every possible situation.
Good luck and remember to NEVER update the bios from within WIndows.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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