Repair Depot Repair Status

I just sent my phone in and they receieved it Friday 10/18/2013. On my repair status page it says "new", what does that mean. Can anyone elaborate on what exactly that means?

probably means that it has just been received. please be patient and wait a few weeks then check the status of your repair again.

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Depot repair erroe while receving !

Dear all,
Iam working in depot repair, i had choosen the repair type as repair & return hence automatically return & shipped line is created..when i am trying to receive the item in to subinventory by specifying the sub inventory the following errors occurs..
CSD_AUTO_RECV_NOT_POSSIBLE
Regards
varma

hi..
i think u can get all docs in metalink below is the link ...
https://metalink.oracle.com/metalink/plsql/f?p=130:14:10044972268291132669::::p14_database_id,p14_docid,p14_show_header,p14_show_help,p14_black_frame,p14_font:NOT,267828.1,1,0,0,helvetica
Home > Support Categories > Depot Repair > Depot Repair
hope u can browse thru the docs...
pl check & revert me..
thnks

New PB already at Apple Repair Depot

Got my great new 17in. PB and had to take it in to an Apple store straight away... The right rear fan was always running, right from start up, with practically no CPU usage, no strange apps, nothing - right out of the box this approx. $3k machine was not right.
It's been at the depot for nearly a week now and the latest 'update' is 'hold-engineering'... been like that for days. When I finally got someone at Applecare to contact the depot for a REAL update, they said they were awaiting testing software. The main repair depot of Apple didn't have the necessary equipment to test my PB? This is crazy. So here I am, typing away on my 2001 TiBook wondering if I've purchased a lemon - but more importantly wondering why the company I love was not properly set up to repair and fix their newest products. When something like this comes up, it should be standard to replace the machine and deal with the troubled unit/poor preparation, internally.
Just my two cents from a true Mac fan who's just slightly disappointed.

I agree 100%. I ordered a 17" several minutes after the new ones were released on Oct 19th. I received it exactly one week later. Upon booting it up, there was a dead pixel near the center of the screen. I tried to live it but couldn't. Then I noticed something else. The lid was not aligned properly with the base of the PB. I called Apple on Oct 22nd and spoke with a rep. I explained my problems and he asked me to take it to the Apple Store to have a genius look at it. I took it there and explained my problems. The genius checked it out and for the most part agreed with me. He typed up a case and gave me the case number. I called Apple the next day and gave them the case number. The rep pulled it up and asked, "Ok, where would you like me to send the box?" I asked, "What box?" He explained he was going to send a box to have me put my PB in and send back to the repair depot for repairs. I disagreed and said I want a new one. After an hour on the phone arguing with 4 different reps that this PB was obviously defective, they decided to replace it. They made sure to let me know that normally, there would be a restocking fee because it was a BTO with the 7200rpm drive but they were willing to make an exception under this circumstance. Whatever, just give me what I paid for. The rep created a work order and gave me the information to track the status of my new PB. On Oct. 24th, my new PB was shipped out and I received Oct. 28th. Pretty quick! The only thing that bites was I had to pay for the shipping to send the previous PB back. But that's ok. I got another brand new PB and this one is excellent! No dead pixels and a perfectly aligned lid. =)
Call Apple and complain. Be polite yet firm. It will get you a long way. Express the fact that you are not happy and would like some satisfaction. It works great.

Tablet sent to repair depot?

I just sent my excite 10 in to the repair depot, because after only a few months of light use, its creaking all over, one of the buttons is extremely loose, and the light bleed has just bugged me to death. My question is, do you think these will actually be repaired, or will I just get it sent back because they coudnt find anything wrong with it? I feel like they will think they're minor problems. I've heard bad things about the repair depot too. I hope it doesnt take forever

I have and I was extremely frustrated in the end. Shipping my tablet was fine but trying to find out the status and WHAT EXACTLY WAS DONE during the repair...NOT SO MUCH! When I finally recevied my tablet back, there was no paperwork, no description of what was discovered or what they actually did to find the problem nor was there any follow-up details. I received an email stating that my tablet had been repaired and that a "detailed summary" or the repairs would be included but NOTHING came in the package except my tablet. I called customer care thinking they would be able to give me more information but they simply said check the depot website for the status update (NO HELP...only a pictogram of receiving/being fixed/shipped back to customer). I then called and asked if they could email me a copy of what exactly was done to MY tablet and they said they were not allowed to email or hard-copy mail me any details pertaining to the fixing of the tablet or what exactly was done. All they would say is that there was some sort of motherboard problem and that was it. Nothing else...NOTHING. I was so frustrated I sent a warning to consumers on ConsumerReports.com about it. I feel that I purchased the product; I paid for the addiitonal warranty; I filled out and sent ALL PAPERWORK they required me to send with my tablet; the least they could have done is send me details about what they found and what they fixed on MY product. Ok, that was a rant but you get my drift. I am now here again, a month later, with another problem though so we will see how this goes. Thanks and sorry so long! Sorry...forgot to mention...turnaround was about a week and a half or so.

Toshiba repair depot trouble

After months of not being able to use my 6 month old laptop I managed to get a box to send it into the the repair depot.
I login to check the status of the fix and it says there is no record of of my case number! So I called the relation dept and got some indian guy telling me that it's not their problem and I have to contact the repair depot but guess what? he won't give a bloody number to call!!!
What do i do??

It seems persistence has paid off and now they are waiting for parts. I do find it a little funny that they said they did not have the case number in the system yet they managed to update the status of the case...
Did your computer get sent back in working condition?

Repair Depot won't finish and return my computer- can someone tell me how to get response?

Repair depot received my G560 laptop on 12/2 after I talked to tech support who assured me it was a 7 day turn around in the repair depot. So, I figured with shipping both ways, I should not be without it for more than 11 days.
On 12/5 they posted an update that they were waiting for parts. That is the last update online. I called 12/7 and was told the motherboard was replaced and they were testing the system. I called 12/9 and told the same thing. I asked how long they will be testing the system since it took 5 months for it to happen to me. I just got the canned apologies and assurances. But, this guy said maybe 3-5 more business days.
I called 12/14 (yesterday) and told the exact same update. She assured me she would email the depot and get an update and call me back. Of course by evening she had not called. So, I called again. This guy told me the update put in their system (still nothing changed online) earlier that day was they were waiting for parts. So, on 12/5 it was repaired and on 12/14 they are waiting for parts. CRAZY!! I explained to him I was going out of town next week and needed it back before then. He assured me I would have it back before I leave. How can can make that assurance is beyond me since they are waiting for parts (that they should keep a large supply of since this seems to be a common problem) and he has no idea when the parts will be in. I told him it was going to be a big problem having it sit in the snow for 2 weeks and he again assured me it will be in my hands before I leave. Of course, he never asked what day that would be.
So, tomorrow will be 14 days since they received it and I was told by tech support it was a 7 day turn around.
Has anyone found a phone number of someone with Lenovo who actually can help me rather than the regular "I'm sorry, ma'am, that you are having this problem" and "I assure you ..." employees? In all my years of laptop use, this is the first time I have had problems with one prior to 3 years of use and even then, it's minor. Funny how I was told Lenovo was a good brand, but the cheap plastic they are made of should have clued me in.
Please share any successful tips you may have.

@vgeorge,
Appreciate if you can drop me a private message with the following information so I can get a customer relations person to follow up on your case.
Name:
Mobile:
Email:
MTM:
S/N:
Date of Purchase:
Case ID:
//JameZ
Check out the Community Knowledge Base for hints and tips.
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Depot Repair Order Flexibility after SO created

Hi everyone,
I have a client who's looking into using the Depot Repair functionality to handle all returns. What we're finding so far is that everything works well so long as you know what you're going to do with the material before you create the service notification. We need to be able to receive the material back in before we decide if we're going to repair it, replace it, or just credit the customer. The Notification type creates and drives the SO processing. W/in the SO, the item categories seem to be driving the returns subline, the repair subline, and the outboud delivery subline. I thought perhaps we could change the item cateogories in order to control subsequent processing (ie, before the return is actually processed in VL01n, update the item category on the return to reflect an item category for return for replacement vs return for repair, etc. but the item categories are protected in the SO.
Does anybody have a better way of being able to provide the flexibility of determining the type of processing after the Service notification has been created? If not, does anybody know how to "unprotect" the item category fields so we can update them manually?
thanks for the assistance,
Christie
Edited by: Christie Monacos on Aug 4, 2010 3:53 AM

Hello Christie
I am not a CS specialist, but my current role affords me the opportunity to provide some thoughts. Here the repair process has been automated to 2 distinct stages: a) Receipt and b) Inspection and repair, to create multiple documents and even objects ( Equipment if required) from Service, Sales, Logistics, and Inventory Management perspectives.
1) For one you can divide the service notifications into 2 types: a) Customer facing, and b) Internal (fault) Notification.
2) When you receive you can have 3 types of dispositions: a) Review receipt, b) Return for Repair and c) Exchange at Receipt. If all information is available, in case of the last 2 dispositions, the following documents are created:
a) Equipment if serialized
b) Customer facing notification
c) repair order
d Inbound delivery
e) Material document for movement into stock
f) service order/s
g) Internal Fault Service notification
3) The first one, Review receipt is used when there is not enough information to create a Repair order. At that time the documents created are: a) Customer facing notification, b) Equipment u2013 if serialized, c) Goods receipt material document. A task is added automatically to the notification for administration action and/or follow up with the customer.Once all info is available, the remaining documents are created using the reference of Customer facing notification.
4) Thus the repair order created will have requisite sub-lines, e.g. Return, Exchange, Repair etc.
So I believe you need to follow the business process as it happens in SAP.
Hope this helps. Let me know.
4)
4) Once information becomes available, all other documents created.

Depot Repair

Does the addition of the depot repair module in addition to the customer service module improve the ability to get detailed reports on repairs. Also if you have a repair depot and you bring in a product where you have to fix more than one component, how does depot repair track this and how will it report this? Are the reports searchable?

Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps

Repair Depot Decipher?

I just recently sent my MBP to the repair depot for issues related to a very loud sound coming from the upper right corner near the power button, and the always popular heat problem. I originally thought it was the hard drive making the noise, but I just got it back with a note saying they could not duplicate the problem. However, the repair summary form listed the following parts and I'm not exactly sure what the depot repaired/replaced. Can anyone decipher this:
603-7893: FAN ASSY,RT,M1
612-0020: ASSY,INVERTER,NCC,MBPRO15"
630-7704: SVC,MLB,1.83GHZ,128VRAM(M1-CAP)MBP15"
605-0860: BOTTOM CASE ASSY, W/TEMP SENSOR
In addition they installed a new version of the Main Logic Board. Sorry this is so novice, but I just want to understand what they did at the depot. Thanks!

Well, I'd like to take a stab at this. Please, anybody correct me if I'm wrong.
- Fan assembly, right side.
- Display inverter assembly.
- (you are correct about this) new v.2 Logic Board.
- New bottom case Assembly with the temperature sensor.
Hopefully you just wanted confirmation of what you suspected the parts list was.
Good luck,
Bob
MBP & Mac Mini Mac OS X (10.4.7)

Error in Depot Repair when creating repair order for SR

Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
Mohammed

Mohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan

Depot Repair Implementation in 11.5.10

Hi All,
Need advise regarding the Depot Repair Implementation. We are currently implementing Depot Repair module in 11.5.8 (Upgraded from 10.7) but observed that there are lot of bugs.
Did anybody successfully implemented Depot Repair in 11.5.8?
We wanted to evaulate upgrading from 11.5.8 to 11.5.10 if Depot Repair module is stabilzed in 11.5.10. Could anyone advise if Depot Repair functionality is working good in 11.5.10?
We are currently on 11.5.8 with GL, AP, AR, PO, INV, OM, BOM, WIP, MRP modules.
Thanks in advance for the help.
Regards,

I am implementing Depot Repair 11.5.10 and so far so good. It is very tightly integrated with OM, INV, CRM Foundation, FS Debrief, Install Base and Service. Not actually using any Service Contracts functionality or KB but we are going live in 6 weeks and not really had too many serious issues.
Hi All,
Need advise regarding the Depot Repair
Implementation. We are currently implementing Depot
Repair module in 11.5.8 (Upgraded from 10.7) but
observed that there are lot of bugs.
Did anybody successfully implemented Depot Repair in
11.5.8?
We wanted to evaulate upgrading from 11.5.8 to
11.5.10 if Depot Repair module is stabilzed in
11.5.10. Could anyone advise if Depot Repair
functionality is working good in 11.5.10?
We are currently on 11.5.8 with GL, AP, AR, PO, INV,
OM, BOM, WIP, MRP modules.
Thanks in advance for the help.
Regards,

Depot Repair interractions question

At our site, we have two business units running one instance of Oracle. One of the units is going to be turning on the Depot Repair module and our business unit is not.
We've been asked to participate in the pre-release testing and I'm not sure we're actually needed but I'm seeking some general information to confirm my suspicion.
Question 1: If we don't use the module in our business unit, is there any way the module could cause changes to either the way other modules we use work or to the underlying data in those modules?
Question 2: If the data in Oracle is segregated by business unit, is there any way that the module when used by the other business unit could drive changes to data in our unit?
I'm not an Oracle person; I've been tasked to do a risk assessment/mitigation for our business unit and an trying to figure out how a module we don't intend to use could muck up anything we do use.
Thank you for any information you can share.
Doug

Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps

Depot Repair APIs

Does anyone know where I can find good resources and examples of using the depot repair APIs?

Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps

Depot Repair setups and flows..

Gurus,
Can some one please help in forwarding the Setups for Depot Repair and any flows like BFN.
Thanks in Advance........

Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps

Depot Repair Actual (API)

Hi,
I am going to create Depot Repair Actual Lines using CSD_REPAIR_ACTUAL_LINES_PVT.CREATE_REPAIR_ACTUAL_LINES API, For that i need a document to find the mandatory and optional parameters, If any one have the document please put is over here.

Hi,
Please see eTRM and IREP websites.
eTRM
http://etrm.oracle.com
Oracle Integration Repository
http://irep.oracle.com/index.html
Thanks,
Hussein

Repair Depot Repair Status

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