Repair of customer owned equipment

Hi SAP Experts
Iu2019ve got a scenario which Iu2019m looking for an SAP solution for.
Sales Org A repairs customer owned equipment on behalf of its customers. But the repair is carried out in Sales Org B, located in a different country. After the repairs, Sales Org B bills Sales Org A, and Sales Org A in turn bills the customer for the cost of the repair work. How will this be handled in SAP?
Thanks

The customer sends the goods directly to Sales Org B, in another country.
Thanks

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How to get active customer owned equipment...

Hi All,
I am a fresher in ABAP and first time posting my query, My requirment is to fetch the equipment master data for only active customer owned equipment(ECUS as the only system status) . I tried searching the field 'status' from table 'JEST' but not able to understand the parameter for 'active custmer', no data is there as such 'ECUS'.
Please asist me for the same.
Thanks in advance,
Atul

Hi Atul,
What you see in teh JEST table is the internal id for the status ECUS. In case this status is internal (system status), check the table TJ02T to find the mapping of the internal id to the external representation (ECUS). In case ECUS is external (user), check table TJ30T.
Use the ID to check in table JEST the status is active for the object in question.
Kind regards,
Robert.

External repair of customer equipments

Hello Folks,
Need help on following scenario:
Customer returns equipment for repair. Repair has to be done by external vendor.
We create a CS-order. Equipment get posted on sales-order-stock.
How does the process work to create a purchase order for repair at the external vendor out of CS-order.
There is no movement type to bring equipments from sales-order-stock to subcontracting stock. Any ideas for a simple workaround?
At the moment we have to post customer equipment first from sales-order-stock to unrestricted stock, create a PO for repair, post 541(unrest.--> subcontr. stock). After repair we do MIGO for PO and post 542(subcontr. stock --> unrest.) and unrestr. back to sales-order-stock.This is bloody annoying.
Is there not a simple way to bring the equipment from the CS-order directly to a vendor for repair and back to CS-order?
Many thanks for any ideas.
Sincerely
Mario

The customer sends the goods directly to Sales Org B, in another country.
Thanks

Subcontracting with Customer Owned Stock

Hi Guys
We will have stock that is owned by a customer but stored on our premises and we will be using the Subcontracting PO Process to send away unserviceable items and get them refurbished to come back as servicable.
We need the facility to do this with both normal stock AND Custiomer owned stock
In my current scenario the only stock i have is customer owned (special stock cat B) and i want to create a Subcontracting PO AND an outbound delivery using the customer owned stock,
Any help in how to do this would be appreciated
Regards
Frenchy

Hello
Please check the below SAP help documentation links on customer stock
Subcontracting for Customer Stock - Inventory Management - SAP Library
Customer Stock - Inventory Management - SAP Library
I hope this helps.
Thank you.

Subcontracting Process with Customer owned stock

We are looking for SAP supported process where the customer sends us components along with a sales order for a finished good. The components have to be received into customer owned stock and will be used (for instance as part of the BOM) to produce the finished good ordered by the customer.
Does anybody have a solution for this process within SAP?

Hi,
1. Define your customer materials (both component and finished product) as non valuated material, because these materials not effecting the our inventory.
2. create Bom for finished product.
3. Create sales order for service charges with reference to your customer PO.
4. Receive the component from your customer through 501 E (with out po sales order specific).
5. Create Production order with reference to sales order through MRP or manual.
6. confirm the production order and receive the
finished product.
7. Delivery to customer as in normal sales process.
8. Then create performa invoice or billing to your customer.
You can follow the above process, if have any further quarry please let me know.
Subrahmanayam

BADi used for creating customer own data in transaction me52n

Hi experts,
please any one tell me what is the procedure for creating or changing. How to get access for customer own data in transaction me52n. How to get authorization checks.
thank you,
regards
vijay krishna

Hi
check this link.
Name of Badi used with transaction ME52N
Thanks
Viquar Iqbal

Movement Type from Customer owned Stock back to Plant Stock

Hi Guru's,
Is there a Mov. Type that allows you to transfer from Customer owned Stock back to Plant Stock, without creating any FI Documents? Please help thanks in advance Carlo

What is customer owned stock?
from my point of view it is any stock that you and others sold to this customer. not in your system at all.
If you want to get it back to your promises, then you have to create a customer return.
The customer return goes into return stock, this does not create any financial postings.
But if you transfer the retun stock into own stock, then you create an accounting doc with value (quantity * price / price unit)
You cannot create stock for a valuated material without any financial document

Customer own condition tables

Hello,
we use customer own condition tables with the field VKBUR inside in R3. I have downloaded these tables on the basis of note 514952 and note 674538.
But after the download the field SALES_OFFICE was not filled in CRM and CDB.
We use CRM 5.0 SP5 on the CRM server.
Best regards
Wolfgang

Hi,
Then the only way is to impelment a Dataexchange badi and to modify the records to convert R/3 Sales office into CRM Sales Office Id.
Use badi 'CRM_DATAEXCHG_BADI' and implement method
'CRM_DATAEXCH_R3D_MBDOC_FILL'.
Checkout the sample implementation 'CPE_DATAEXCHG_BADI' for more detail explanation on the dataexchange badi programming.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>
<b>Reward with Points!</b>

How to track non-valued customer owned inventory, including retained

How to track non-valued customer owned inventory, including retained samples

Dear Paddy
As for as inventory is concerned, you can track through MB51 where you can see customer code and delivery reference.
In case of samples, if you have maintained a separate order type / billing type and raised commercial invoice, you can track through VF05 by selecting "Further selection criteria".
thanks
G. Lakshmipathi

Customer consignment stock/ customer owned stock

Hi
Anyone who have a great idea how to handle customer owned stock, systemwise in SAP?
If a serviceorder is required, and we need to settle this against the balance.
Step by step.

Why you are using 631, if u want a PGI , goods issue cust consignment use movement type 633 . The system will take your Stock CR and COGS + (maintain Gl acct for acct modifier VAX )
regardzz

Customer owned internet/voice equipment

I would like to provide my own cable modem for internet and voice. I found theDOCSIS Device Compatibility and Capability site for compatible cable modems and some with WiFi but what about phone service?All the cable modems I see have RJ-45 (ethernet) connections but no RJ-11 (phone) jacks. How do I connect my house phone lines to them? I appreciate your support. Vet-User

You need a telephony modem (also known as an eMTA)
The only modems you'll find at retail are the Arris TG862G and the TM722G. The TG862G is an all-in-one gateway device (modem/router/phone) and the TM722G is just modem/phone. The Arris TG862G is okay for use anywhere on Comcast system, the TM722G may only be allowed in certain areas so you should call Comcast before purchasing a TM722G .
[Edit: What Bruce said below....forget the TM722G]

MD04 Does not show Service orders for owned equipment

Hi,
Is there a way to make MD04 - Material Stock Requirements List, to show a particular type service order? Our loaner equipment is owned by us and goes through Repair after it comes back from a customer. We create service orders for those materials and when running MD04 we would like to see those service orders as supplies.
Thank you very much,
Sergiy

Unfortunately, third party purchase orders have nothing to do with my issue. My case is service orders, repair orders for the materials we own. MD04 shows requirements as these loaners are going out to customers on customer repair orders. When they get back they get repaired and put back into our own stock and then shipped to another customer on a loaner program. If the service order is scheduled to be completed we would like to know how many are coming back into stock and make decisions based on requirements in MD04. Therefore, I would like to have MD04 show those service orders as supplies.

Customer for equipment for valid period?

Dear SAPIENTS,
I want to maintain an equipment which is at customer site for 3 month lease and after that it will come to my location. Now how can i keep track that from which date its at customer site and how many days passed?
Regards,

I am afraid this was not mentioned in your original query.
I agree with Pete, you need a development.
-Seran
Edited by: Seran K on Aug 3, 2009 9:41 AM

Business Partner for Customer(own plant) created as a person

Hi
I have created a customer master that is representing my own plant. Shipping data for plant is maintained under STO customizing.
I have CIFed the customer master, but it has got created as a PERSON and not the organization.
I have also CIFed the vendor master(representing the same plant), it has got created correctly as Orgnization.
Can anyboy explain me what happened wrong with my customer master.
Thanks
Santosh

the system which I am using, has a customer already created by someone else with the same account group 0120 : branch with incompany billing. That customer had got created as organization in the EWM. My customer has got created as person. So i suppose there is no issue with account group. I have below account groups in the system. All Std ones. what is the ideal account group that should be used for the customer which represents the Own plant.
0001
01
0
Sold-to party
0002
02
0
Goods recipient
0003
01
0
Payer
0004
01
0
Bill-to party
0005
01
0
Prospective customer
0006
01
0
Competitor
0007
01
0
Sales partners
0012
01
0
Hierarchy Node
0100
XX
0
Distribution center
0110
XX
0
Branch w/o intercomp.billing
0120
XX
0
Branch with intercomp.billing
0130
XX
0
Branch with external billing
0140
XX
0
Assortment (obsolete,don't use
0150
XX
0
Franchisee
0160
0
Wholesale customer
0170
0
Consumer
APOA
01
0
Sold-to party - APO Customer
CPD
02
1
One-time cust.(int.no.assgnmt)
CPDA
XX
1
One-time cust.(ext.no.assgnmt)
DEBI
01
0
Customer (general)
EDIN
07
0
EDEAL CUSTOMER
KUNA
XX
0
Customer (ext.number assgnmnt)
LCMS
01
0
Customer(Portal Role), Minimal
LCMX
01
0
Customer (Portal Role), Maxim.
PLNT
XX
0
Ship to Party -Stock Transport
VERB
XX
0
Affiliated Companies - BPAcc
VVD
VD
0
TR-LO customer

Poor Repair and Customer Service - Ideapad U400

My system is an Ideapad U400, approximately 3 months old.
I am currently a student. Approximately 1 week into the semester (Jan. 31) my computer would no longer turn on. I immediately called their customer service number and was told that I would be receiving a box to send via fedex within a few days. On Feb 6. I had still not received a box to mail it and again called the technical support number to find out why. I was then told by a different representative that I would not receive a box, and that I should just take the box to a fedex store and they would send it out.
Thus, Feb. 6th my computer was sent to their repair center. As of Feb. 10th my repair was listed as being put on hold. I called their technical support number again Feb. 15th asking what the hold was for and for how long. Turns out the repair center does not have the part and is not schedule to get it until Feb. 24th.
I'm sorry, but as a student this kind of time frame for a repair is not acceptable. One of my classes is online as well, and this repair has been terribly inconvenient for me to get my work done seeing as how I need to balance working, classes, and now finding expanses of time to get to a campus lab to not only do my work, but even to check my email.
I have since been given a customer advocate who called today to let me know that things will be straightened out. Their only solution is to wait for the repair or replace my system (which can still take up to a week). This means that regardless of the solution chosen, I will still be without a computer for almost a month (from Jan. 31st forward).
Really all I want is a refund. I could get a computer right away and not have to continue to fight with this issue. Apparently refunds are only done within 30 days. If the motherboard had not crashed on a 3 month old computer, I wouldn't have given a refund a second thought. However, I don't think my request is out of line considering a 7-9 day repair has turned into a month.
Needless to say, I was quite satisfied with the company before this ordeal. If I called during business hours, I got FANTASTIC service on their technical support line. However, the way this repair is getting resolved, I am no longer a satisfied customer. I refuse to purchase another product from this company, and if I can I will be reselling the computer to another party once I receive the system back and purchasing a new laptop from a company I can trust to put my interest ahead of the fact that over 30 days have passed since receiving the system.

Love your statement! I am with you for a call to action 100%!
Landline may be expensive for the company; but, are we not paying
for this service?
Landline service is still required in numerous areas
and it is more secure than FIOS (still in its infancy). As stated by
many customers....mobile phones are the most unreliable for
emergencies (gray areas will cause dropped calls to no access).
For customers who have home security systems, medical systems.
Does it work with FIOS?

Repair of customer owned equipment

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