Repair order/Service order

Dear fnds,
Iam new for Customer Service.....
What is the Main Dufference of Repair order and Service Order.....
When it will have to Raise by the User...
Please Explain Me brief...i gone thr Help.sap....just explain me General terminology...
Thanks in Advcne
Regards
Luckky

Hello,
Repair order is an SD document with doc type RAS. Through thye repair order, and the equipment for service(material) will be received (retrun delivery), and the outbound delivery of the repaired material will happen.
Service order (PM/CS order) will capture the cost of the service, the spare parts used for the service.. etc. After capturing all, the invoice will be generated for the actual costs by resource related billing (DP90).
Hope you are clear.
Prase

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All -
I've come across an issue in our system as it relates to PIR consumption. We create a PIR forecast which is designed to be consumed by orders. (MM strategy group 40, PIR consumption indicator 1). PIR is successfully consumed upon sales order creation.
In the same area of our business (aftermarket service and repair), we also require PIR consumption when component requirements are added to our repair service orders.
With the current setup (strat 40, CI 1), the PIR is not consumed after service order component addition. It adds to the total material requirements.
I've altered our settings across the board to account for both order types, however, i am hitting a wall as to if my new settings are a help or a hinderance.
New settings are (MM strat 40, MM mixed MRP mode 3, PIR CI 3).
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Sure thing. I'm running in our test client for the results, but my settings are identical:
Image 1 = MD04 result of addition of PIR using VSF with consumption indicator 3:
Image 2 = Addition of sales order requirement for the same part, VQTEST1. Successfully consumes qty 1 of PIR material:
Image 3 = Modification of service order to add qty 1 of component VQTEST1. Rather than consuming one of the remaining PIRs, the order created a new requirement above the PIR forecast:

While creating a Sales Order , service order is being created

1) VA02 --> given some number for order (71009759 valid sales order for service )
2) trying to create a material ( say SERVICE K in my case and qty 1)
3) now i press save button
4) now i go to IW32 a new service order is being created there.
where should i check for the user exist created which is making the service order to be created automatically
Plz help required....
Regards
venkat sharma
Edited by: venkat sharma gaddala on Mar 26, 2009 8:38 PM

Hi,
Userexit's for IW32
Exit Name           Description
IWO10012            Maintenance order: Priority handling on central header
[Find BADIs for a Transaction   |Re: BADIs for a Transaction]

Change in Sales Order/Service Order is updating customer master data

Hello Experts,
Here is the change happening in CUSTOMER MASTER RECORD for very few number of cases. This we are not able to replicate, since not able to find out, in which cases it is happening.
Scenario:
When the user tries to change address in customer screen (For eg., NAME2,NAME3 ,NAME4 etc.) of change transactions (VA02 OR IW32), the same change is being reflected or updated in the customer master record.
Note : We tried again doing the change(For the already changed order) in change transactions (VA02 OR IW32) and found that the change was not updating customer master, this time.
Hence, not able to replicate. Kindly suggest.
Resolvable suggestion would be highly appreciable.
Regards
Mahesh

I never heard of this before. Per standard, only when customer master address is changed (master data), the changes will reflect in the documents (transactional data). Your scenario reflects the other way round. Hence you may need to debug the program SAPMV45A and see any enhancement is causing this.
Regards,

QM in service order

Hi,
Could some one tell me how QM is handled for service order which is PO without material. Like repair of machine, where i have to check few parameters before moved to U-stock & payment
Thanks

>
Srividya_sk wrote:
> Hi,
>
> Service order could be created w/o material like repair, cleaining, painting etc.
> Similarly could we create service order for component which we received as defect or service order for FG to repair thru' service order?
> And when we do as you said which was similar to 103 movement, will it create stock in blocked stock? Then we could do QM process?
> Regards
Lets get it clear. 103 and 105 is basically used for GR, here we are doing SES, similar to 103 and 105, so in SES first we put in the service whether it is painting, component, coming from service master etc, then without accepting save the document.
Then our quality inspection takes place outside system and once we get clearance report from quality we accept the SES, thus creating the accounting document and if quality rejects the service we delete the SES.
Usually, I have seen Z form printed through system from quality, and quality check is done on that form, by approving and stamping that form and once this form is received duly endorsed the acceptance takes place.
By the way,my name is AFSHAD, not ARSHAD
Edited by: Afshad Irani on Jul 21, 2010 11:25 AM

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
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Kristoff.

Service order creation condition

Hi,
Could anyone please tell me how can we insert a condition so that one type of service order can not be created after creation of service order of another type.
Suppose if A and B type of service orders(sub-order of C) are to created sequentially...first A then B.
Then in this case after techo of B, A must not be created....so please guide is there any option to insert this condition while we configure sub orders(Service order).
Thanks and Regards

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
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regards
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MRP for Service Order

Hi Friends,
My client want to run the MRP according to Material Group and according to service order.What are the possible ways to run the MRP? How my problem can be resolved?Please reply...
Regards,

Hi Edit,
The question is not to run MRP for Service materials, - to run MRP for the Materials in a Service Order.
I have one service order in which I have raised requirement for 10 materials (eg. Raw materials).
MRP can be run Plant wise or Material wise.If I run Plant wise MRP, system will gather all the requirement that are required in the plant (including Sales order, Service order, Prod order etc..).
If I run the MRP Material wise, system will gather the requirement of that material in all types of orders.
But the requirement is to run the MRP only for a particular Service order (only for the materials and quantities required in the given Service order) and generate PR and PO for procurement. The material may also be required for another service order, sales order or prod order. MRP should not gather the requirement for other orders.
Hope my explanation is clear. Prasanna, please post the correct scenario if there are any deviation in my understanding of your query.
I am also Looking for the solution. If any one have idea please help us to solve the issue.
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Sold to Party information in Service order cleared automatically

Hi,
I need a clarification.In my case Service Order getting generated from Sales Order.
Before saving the sales order,in the generated Service order(under schedule lines), Iam seeing the Sold-to-Party is populated automatically.
After saving the order,when I open the Service order, Sold-To -Party field is blank.
Why system is clearing the Sold-To-Party infor in Service order upon saving of sales order.pl suggest me.
Regards
SB

Hi Pete,
No.If I enter the STP in change mode of Service Order,its accepting without any issues.
One more information is some times in Sales Order, Service Order will not get generated due to credit limit failure.In VKM3 , if I process the same sales Order,then Service Order gets generated and in this case STP information is there.
Means,
If the service order gets generated from Sales Order,STP info is not there in SO even though its appearing before saving of Sales order.
If the Service Order gets generated outside the sales orders(in VKM3),STP information is there.
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SB

Service Order Operation User exit

Hi,
I am looking for user exit to validate operation data in sevice order on entry and while saving.
I have checked IW01 user exits but enable to find the correct one.

> Hi,
>
> I am looking for user exit to validate operation data
> in sevice order on entry and while saving.
>
> I have checked IW01 user exits but enable to find the
> correct one.
Hi,
This is my first post. I think you can also use function EXIT_SAPLCOIH_009. This is fired on any of maintenance order/service order save event.
Regards,
Abhijit

How material transfers from sales order to service order

Hi All,
In case of sales order (Debit memo request or quotation) created from service order, material in service order is transferred to sales order via DIP profile.
but in case of,
service order created from sales order how the material flows from sales order to service order.
In customer service module.

If Service Order gets created from Sales order, operations & components are transferred to Service order through Service Product assignment in Sales Order.
Service Product will be created in MM01 & this will be linked to Task list in OISD. By assigning this Service Product in Sales Order, Service order will be created automatically with the assigned Task list.

Notification data copy to Service orders created from sales order.

Hi,
In our business scenario, we are creating sales order from service notification & service order from sales order. Document flow will be Service Notification -> Sales Order -> Service Order.
Here user wants that Notification data to be copied to service order. This is possible when we create service order directly from notification. Buit in our case we are not creating service order directly from Notification, we are creating service order from sales order. in this case notifiationdata is not getting copied to service order.
Our ABAPer's are also tried to find the exit or enhancement points, but not able to find any thing for this requirement.
Pl. suggest, how to do it.
Thank you in advance.

The only way I have seen to do this kind of billing is using Resource Related Billing (RRB) and customizing of the Dynamic Item Processer Profile (DIP Profile)
It is not exactly like a simple flow of Notification > Sales Order > Service order (with all of the problems of how to copy notification data through to Service order) but might be a possible solution for you ?
[http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
This link will take you to the main CS help but then drill down into Call Management > Billing > Resource Related Billing > Billing Scenarios.
regards,
Tony

PM order/Sales order Linkage

Hi
We are actually in a process of accessing clients system. Some facts which i found out was interesting.Just wanted to know how this culd have been made possible.
When i create a sales order for service and rental with a particular item category(say X) maintenance order/service order gets generated automatically in the foreground.
Questions:
1. Is this possible through configuration? If so what are the settings available for the same ( its a PM order).
2. If not possible through config, how could have they made it possible? User exits? Something else?
Thanks,
SudhaharN

hi sudhahar
i think it is possible thru config.
check forllowing:
1. the particular item catergory(say X) configuration settings in vov7. here you may find the 'create maintainence/service order' flag being ticked. this is similar to, when you create a CS cash sale ordre or RO rush order, the delivery happens immediately and automatically. the same logic here.
2. also check in OVLK, you would find an maintainence or service order type, that may have been created in response to the particular item category.
these settings cause service order getting created atutomatically.
reward if useful
suresh

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
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pls help me on that.
thanks and regards,
Vijayb.

Repair order/Service order

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