Change in Sales Order/Service Order is updating customer master data

Hello Experts,
Here is the change happening in CUSTOMER MASTER RECORD for very few number of cases. This we are not able to replicate, since not able to find out, in which cases it is happening.
Scenario:
When the user tries to change address in customer screen (For eg., NAME2,NAME3 ,NAME4 etc.) of change transactions (VA02 OR IW32), the same change is being reflected or updated in the customer master record.
Note : We tried again doing the change(For the already changed order) in change transactions (VA02 OR IW32) and found that the change was not updating customer master, this time.
Hence, not able to replicate. Kindly suggest.
Resolvable suggestion would be highly appreciable.
Regards
Mahesh

I never heard of this before. Per standard, only when customer master address is changed (master data), the changes will reflect in the documents (transactional data). Your scenario reflects the other way round. Hence you may need to debug the program SAPMV45A and see any enhancement is causing this.
Regards,

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My number is 9820029197
Will also keep you'll posted on any developments on this case,
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>
> Firstly I am from SAP FI, so totally new to SAP SD
>
Then you are best person to explain the reason on why the same sales organization, can't be assigned to different company codes. When a sales is done through one sales organization, then will the profit/loss be accounted in different company codes. Is it legally allowed in the country, where your customer is doing business? How you are going to develop the balance sheet? Again being the FI person, you are best judge to provide the details to your customer and not a SD guy.
>
> 1) How did the system not give an error while putting the data inside CG02 with sales organisaton same as CST0 same as in company code CG01.
>
I dont see any other method than removing the assignments in the backend and uploading the data. You can consult a Basis person to find the change logs for the assignment table. In my opinion, removing the sales organization from a company code assignment just for loading a customer master data and then reassigning to original sales org is a crooked method and/or not a professional method.
>
> 2) Since I have limited experience of SD, If I have to convince my client about the use of CTS1 sales organisation or a unique sales organisation against his argument that it worked for company code CG02, how should I do it.......
>
As explained above, how the sales will be accounted in different company codes (even if the system allows to assign the same sales org to different company codes)?
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Dear Phanikumar,
I am not sure whether we can create a customer for a future date or not.
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Hi Experts,
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Eric

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You should be able to change address in sales order and that change is only valid for this particular sales order. User should go to header partner function tab and select the ship to part and go to details and then change the address.
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Interdependent Changes in Sales Orders (CRM -- R/3)

Dear Sap gurus,
at my current customer they have implemented warranty complaints in SAP CRM.
This is a copy of the transaction type CRMC (service complaint)- Type leading transaction category = BUS2000120 (complaints).
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Since they speak about sales orders/Sales documents etc all the time, I am wondering if all these notes also would apply in the case of CRM Complaints (CRMC with leading transaction category COMPLAINTS).
I would like to avoid investigating every single note, if in any case these would not apply to Complaints.
(Just for the record: the reason why I ask is that for example Product proposal (in the cross selling context) is for example also not supported for Complaints in SAP CRM 5.0, as opposed to Sales orders and Quotations.)
Thanks for a quick answer for those that already have had experience.
davy

To start with I have to describe the actual scenario...(therefore I think Interdependent changes is not valid as Lorna explained already).
Scenario:
We are using Complaint management in CRM 5.0. combined with SAP ECC 6.0.
Now we are not following the standard process flow which is described in:
http://help.sap.com/saphelp_crm50/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/content.htm
When Creating a Complaint (CRMC) and adding a unit (individual object/material) at header level, and the spare parts (on item level) we do certain validation checks
for warranty validity etc.
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- free of charge substitute delivery
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When this is the case we can manually set the user status to closed on header level.
At this very moment replication takes place in the form that a Sales Order is created in R/3 with either a credit memo request and/or
a Free of charge delivery. (these have the same item category as in SAP CRM).
so far so good. But in this stage no manual changes are possible anymore in the SAP CRM complaint.
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My Question now is:
Suppose a change is made on sales order level (this sales order has the same number as the complain which was originally created in SAP CRM), how can we
update the Complaint in SAP CRM?
I first was looking at delta replication for sales documents (described in notes 642944 and 705200) but this is not valid since the actual complaint is not
replicated to R/3 in the first place.
The only thing I could think of is making use of some action (profile)...which might for example check if the R/3 sales order with same document number is changed.
Anyone experience with setting up such a thing or perhaps has another suggestion?
Thanks in advance
davy

How to restrict header text changes in sales order level

Dear Experts,
how to restrict header text changes in sales order level change mode
thanks

Hello Chandu,
how to restrict header text changes in sales order level change mode
In order to restrict changes to Sales Order Header Text, the appropriate User Exit would be USEREXIT_MOVE_FIELD_TO_TVCOM_H. With the help of ABAPer, you can include the simple logic on the basis of Header Text type such that whenever any changes are incurred on the Sales Order header text, updates would be prevented.
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Regarding the date of last change in sales order...

Hi,
Can anyone help me in the scenario...
I have to pick the date of last change in sales order...whether it is done on Configuration items ,additional data B or on the ordered quantity...
the problem is that it has some customized fields that are included in VBAK....
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Plz help me..
Edited by: Amit Gupta on May 1, 2008 3:02 PM

VBAK-AEDAT will be updated, evenIf you have your custom fields in Sales Order.
Regards,
Naimesh Patel

Change in Sales Order/Service Order is updating customer master data

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