Repairing scenario

hi guru
Material received from customer against repair order.
How to inward the material?
Which module will inward it?
What is the mapping of this scenario in SAP from material inward, process, supply back to the customer?
Please do help
Regards,
Sandeep

Hi,
Here SD Module will take care of this.
Process Flow to receive material from customer: -
1. VA01 - Create Return Order w.r.t. Original Invoice (Order Type - RE and Item Category - REN)
2. VL01N - Create Delivery and do PGR (Post Goods Receipt)
Then get the materials repaired and follow the below process;
1. VA01 - Create FOC Subsequent Delivery w.r.t. Return Order (Order Type - KN)
2. VL01N - Outbound Delivery w.r.t. FOC Order and do PGI
3. VF01 - Create Pro-forma Invoice (Billing Type - F8) w.r.t. Delivery
By following the above process, it will update the whole sales document flow and continuity between sales documents

Similar Messages

Repairing scenario mapping

hi gurus
i have one query.
we want to implement repairing scenario in our project.
i am not getting how to map repairing scenario in SAP.
can anybody help me to implement repairing scenario throughly,
with integration with other modules
thanks
regards
sandeep

Hi,
Please refer the link,
[epairing scenario |https://forums.sdn.sap.com/click.jspa?searchID=16488097&messageID=6122398]
Regards,
R.Brahmankar

In House Repair Scenario

Dear Experts,
We are setting up the In house repair scenario in SAP CRM. I would like to understand the process steps for Controlling integration. I have the following questions.
Created Repair Order in SAP CRM with order type REPA. I have sub items like Return for Repair, Loan item, Diagnosis and Repair.
We set up the ECC integration, so all the items which are relevant for delivery are successfully replicated to ECC.
My question is at what point we create Internal Order in ECC? I have a diagnosis item and repair item (both are service products with SRVP item category group) in the repair order. Should the system create an Internal order in ECC as soon as I save the repair order? Or should it be created at the time of confirmation? What triggers the internal order creation?
Please help
Thanks
Santu

Hi Santu,
Were you able to solve your problem on controlling integration for inhouse repair orders ?
I am working on a similar scenario and would really appreciate your help.
Thanks in advance,
Itisha

Repair Scenario and confirmation issue

Hi,
The scenario of my customer is like that :
1. Notification : Service Request -
IW51
2. Sales order RA : Repair order -
VA02
3. Delivery : Return delivery (Return for repair) -
VL01N
4. Service order SM03 -
VA02 -> IW31
5. Confirmation -
IW42
But in confirmation, I can't confirm item, causes, tasks and acitivities for the service order. Because, there is no link between service order and notification....
It's possible to link service order SM03 to the notification IW51 which already exist.
Thanks in advance for your help to resolve this issue.
Regards,

Hi,
In confirmation t-code IW42, I can't confirm the activities and tasks.
Notification ---> Sales order -
> Service Order -
> confirmation order
<----
>
When I assign service order to notification, it works only when I create directly a service order from notification. But it's not work when I pass from through a sales order (RA: repair order)

Rework process in a repair scenario

Hi,
Customer gives Products for Repair. I created Sales Order for each batch of Products delivered by the Customer. Then I created Service Order for each Unit of the Product. In the Service Order, I created a Notification. The Repair Technician updates the Notification for Codes and other repair data. After repair, the product moves to inspection.
Inspection rejects the repaired Product and returns it the Technician for rework. What would be the best way to handle this rework process ? Is it ok to create yet another Notification (probably with a different Notification Type) in the same Service Order and capture Rework data ?
Request suggestions.
Thanks.
Raj

Raj,
Sounds reasonable.. You could also return the order to released (REL) and continue with any additional work.
PeteA

Issue in Repair Order

Hi Guru's,
I am replicating the repair order scenario. I am trying to create repair order of document type RA and i did the configuration setting for item category IRRS to be coming for repair order.
In this scenario, System is throwing the error material does not exists for the plant. But this material is used so many times. I doubt that there is some issue in repair procedure (t-code--vorp). and what is the right item category(is it irrs or irrp or any other.)
in this scenario i am creating repair order and creating return delivery so that the stock will be coming to my plant for repair. I am not giving any loan item to the customer. Please let me know what is the right requirement type and requirement class.
Please suggest the solution for my repair scenario.
Thanks,
C Chaitanya
Message was edited by: G Lakshmipathi
Please use the subject effectively and avoid using "Please Help", "Urgent" etc.

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

In-House Repair

After a complaint has been registered or created, then the next follow up transaction would be an In-House repair, the issue raising here is with the inward entry, means when the product comes to the workshop or service department, client wants to make an inward entry and when the product goes out from the workshop client wants to maintain Outward Entry for the product? Anyone help how we can maintain in SAP CRM?

Hi
I am also working on configuring a in-house repair scenario in CRM. I have copied the TX type from RA in ECC and item categoriesfrom IRRE and IRRA to be able to replicate the sales order from inhouse repair order in CRM to a sales order in ECC.
I am able to replicate category RSUB for return for repair to sales order. But I get errors while copying RRET to ECC. Errors are regarding the item number 1100, which is for RSUB is not found.
Could you please help
Thanks,
Regards,
Itisha

Non-Valuated Items for Repair

Hi Gurus,
For In-House repair scenario, I am using RA (Return-Repair) SD document. With Inbound delivery, System is posting accounting document which is giving not required
As per requirement, it should remain non-valuated only. How I can achieve this without using new material code creation?
regards
Ravi

Hi,
As you may be aware, account determination is determined in "Valuation and Account Assignment" under MM module.
Valuation class of the metrial and movement type along with certain other customizing settings determine the account determination.
Your return delivery has a predefined movement type. Please see the sttings under SPRO>Material Management>Valuation an account assignment>Account determination>Account determination without wizard-->Define account grouping for movement types (Transaction: OMWN). Please see whether your return delivery movement type is assigned any value updation. If there is any wrong value updation, please correct the same.
If this solves your problem, kly acknowledge the same.
Muraleedharan.R
091 9880028904

Macbook Air 11" died. Questions about repair

First, to qualify myself, I've been tinkering with computers for nearly 30 years and spent 10 years working in IT.
Last night my MBA 11" died. First it wouldn't wake up from the screen going blank due to inactivity. Then on reboot it locked up after booting a couple times. Now, the screen stays black and the fan ramps up to max speed within a minute of turning it on.
I've done all the multi-finger reset tricks, didn't do a thing. It's clearly toast.
My question isn't diagnosing the problem, but rather what to expect from Apple for the repair. It seems likely that the logic board has failed, and in a perfect repair scenario I'd go down to the Apple store and a tech would swap out the logic board and send me on my way within 30 minutes. Of course, things never work the way they should.
My concern is the data on my SSD. I've got papers for grad school and photos that I'm sure the Apple techs would like to copy and distribute. In a separate perfect scenario they would take out my SSD and hand it to my in an anti-static bag for safekeeping while the machine was repaired/replaced, and then put it back in.
Fearing the worst from Apple's repair staff, I have ordered the special screw driver to open up the machine so I can swap the SSD into my girlfriend's identical machine and secure my data. Yes, I know this "voids" the warranty, but they'll have no way of knowing I've been inside (read first paragraph again). Of course, pointers on how to be stealth in this endeavor would be appreciated. I have the right tools, and will wear gloves...
So, what's the standard Apple Store repair procedure for this machine?

You have a 1 year warranty, contact Apple and let Apple take care of your problem. It's really that simple!
If the machine is less than 90 days old call AppleCare (the number is in your owners manual) if it's older than 90 days you can make an appointment with your local Apple Store to bring it in or bring it into an AASP.
If you have been backing up your can easily restore your data, if you haven't now you can see why you need to. If you're data is worth more to you than the value of the computer then go ahead and take the risk of doing the surgery you're proposing. My recommendation is doing some more trouble shooting. Telling us "done all the multi-finger reset tricks..." tells us nothing at all, please be more specific.
As for your data being secure Apple could care less about what it is, remember they're a multi billion dollar company that take their customer's data security very seriously. They're the target, not you!

Material Determination error during Transaction DP90

Dear Experts,
I am configuring the Depot Repair scenario for a Hitech Industry.
The Process is as follows;
1. Ceating the Notification
2. Creating a repair order using Notificaion. and getting the repaired items in to the plant
3. Creaing and confirming the service order and delivering the repaired product to the customer.
4. Creating a Billing Request using service order during transaction DP90.
I am facing the following error!!! -
Material Determination error in the service order line item xxxxx/xx!!!!!!
I have configured the DIP Profile YBR00099 as below.
The characteristics Activity Number, Activity Type and Cost Elemnt were given the Material Determination Check.
The source is---- " Actual Costs and Line Items " with 100 Percent, No sets are used for the source characteristics.
In the Material Determination a Blank Item is used with a Check for the field " Material Direct"
In the Material Determination Criteria for the Blank Material, it is configured as below;
Activity Type            No Set Used - No Value used
Activity NUmber        No Set Used - No Value used
Cost Element           YBR-Material-01(Set values are 608110 and   * )
Note : the above configuration was done using the Config guide AS IS.
The material that was used in the Service order is not maintained in the ODP1 transaction ---> Material Determination.. instead ,only a blank material is used and configured as above.
The subsequent Process should continue as follows;
5. After saving the billing request, two more line items are determined in the repair order.
6. Debit memo is created using the repair order. where the Actual confirmed hours of service and spare parts confirmed if any are billed for the customer.
Basically I am very much new to this RRB concept and I was facing the above error and could n't be able to proceed further.
Please help me in this regard.
BadariNath .G
Answerthink India Limited, Hyd
9989425075

Material Determination error in the service order line item
Check note 460415 and 545095
thanks
G. Lakshmipathi

BEWARE: Drive Genius 2.0.2 ate a partition. 2.0.2 is beta at best.

Before you hassle me about making backups, don't bother. A disk utility like Drive Genius should require backups for when unforeseeable occurrences (power losses, disconnection, etc.) happen. When the application crashes itself- there are more issues than just the data loss : stress of time loss to find a repair scenario that works or (if you have one) restoring a backup after repairing the drive (non-productivity, messed up workflow which for a designer is just the worst because you completely lose your place in pipeline), financial loss for a worthless application you will never trust again, general bad day feeling.
DO NOT DEFRAG!!!! I will never touch this software or anything from ProSoft again. I don't trust them and I think this 2.0.2 update is a horrendous step backwards from what was once a decent application for directory repair.
I can't believe in all my experience I made the mistake of purchasing/trusting Drive Genius 2.0.2 with my MBP.
Defrag is EXTREMELY dangerous. On a perfectly clean running MBP 10.5.2 with TechTool Pro reporting everything to be perfect I decided, hey, why not give a defrag a try- prosoft must have be legitimate in including this feature? NO!
No processes running at all other than drive genius and system processes Drive Genius crashed at 59%. The crash corrupted the directory structure to the point that Disk Utility cannot mount the drive or repair citing "B-Tree" problems. Disk Warrior cannot rebuild and cannot see the drive otherwise. Thank God this was an external drive but I still have lost 460GB of data and to say I'm furious is an understatement. These files are my personal data (graphics, renderings, movies, etc, etc). As many people know who work in design, working from a MBP is tricky without large external drives. Backing up several of these is **** and often neglected. Maybe this will teach me a lesson though ...
I can understand Drive Genius 2.0.2 saying that power failure can cause data loss in the warning before you defrag, but, when Drive Genius itself is crashing and destroying a partition I just can't forgive. This application is a POS. If Apple is really using this at the Genius Bar I'm going to think twice about ProCare in the future.
A disk utility application that crashes itself (log shows this) is frightening. What was intended to optimize a computer has now cost me several hours without any avail. I am about to throw in the towel and accept responsibility in being stupid enough to run software like this.
Maybe ProSoft should have considered spending more time on the application than the lame 3D interface which just escapes me as having a purpose or benefit in a disk utility. It just seems against logic to have 3d Graphics running during any disk process. I don't want it. I want a graph of the progress ... IF ANYTHING.
I highly advise discretion in using this application. Save yourself the money and stress. This release is worhtless.

I fully concur with this post. Drive Genius is a piece of expensive "crap." No, I did not back up my drive because I did not know how and couldn't find a "simple" solution at the time, until I found Superduper nearly a year later. DG "defrag" app wiped out my pictures and I have NEVER been able to recover them even tho' I have kept the drive available until a good recovery app comes along. DG documentation is as useless as their 'support.' I bought the app from OWC and haven't been back since. Once burned, I NEVER go back. That's my way of a protest!
The lesson in this, for me, is to NEVER defrag your drive on OS X, no matter what the documentation says. It shouldn't even be offered as an option.
Currently, I'm having trouble with Disk Utility resizing a partition. The documentation simply doesn't tell how to do it to make it work successfully. This feature is one reason I bought Leopard. Now it doesn't work for me. The one good thing is that it didn't erase the data on my primary drive, but the the partition I wanted to resize is now lost to me. In my view, this feature is also "beta." Why does ANY software developer design an app without thoroughly testing it? That's just like starting a preemptive war without checking out the consequences. Bummer!!!

Small fast network with Mac mini server and Promise Pegasus?

I have 7 Mac Pros and iMacs that need to be connected to the same storage. I'm doing non MPI-based numerical modeling so the transfer rates have to be fast but not infiniband fast. I'm considering a setup with a Promise Pegasus thunderbolt RAID connected to a Mac Mini running Lion server for Access controll/Roaming homer directories. The Mac Pros and iMacs would the be connected via 1Gb ethernet.
My question is where the bottlenecks in this setup would be. The server software/hardware? The network? What else am I forgetting

I assume you're looking at Mac mini because you've already run the numbers on Mac Pro and ruled it out. I wonder how many buyers are opting for Mac mini solely for those Promise Thunderbolt arrays.
I also assume that each of your users is currently using a single gigabit Ethernet port to connect to the LAN.
If these assumptions are accurate, then I think that a Mac mini will work as long as you and your users have appropriate expectations. The win from putting this server in place won't be networked storage that outperforms an internal SATA drive, although in bursts it probably can. The solution you've described is smart because it's centralized, securable and adds a layer of data protection (RAID).
You asked about bottlenecks. I can think of three, two of which you can work around now or in the near future. The first is Mac mini's slow internal hard drive(s). You'll have a solution in hand: Boot Mac mini from the array. Some consider that to be a controversial choice, but you shouldn't spend extra for the Mac mini server with dual 7200 RPM drives. The less costly Core i7 configure-to-order upgrade will give you a bigger boost.
Booting from the array also protects you from the most likely "repair" scenario for Mac mini: Swapping out your entire machine.
The second issue is Mac mini's lack of an expansion bus. If you get more users or start using apps that demand more from the LAN, you might want to fire up additional gigabit Ethernet ports. Mac mini has just one. At present, the only way to add a gigabit port is with a Thunderbolt PCIe bus expander. Early next year, there should be more options that connect directly or via an intermediate bus like ExpressCard/34 or USB 3.0.
The one limitation you're powerless to work around is RAM. Mac mini tops out at 8 GB. That meets requirements, but it will be tight if you try to use Mac mini as a client and a server. I deploy them headless so no one's tempted to use the console.
You can improve your odds that gigabit will cut it by using heavy, short Cat6 cables and a switch dedicated to the Mac LAN. Use Mac mini's built-in Wi-Fi to keep Remote Desktop and other low-priority traffic off the wire.
Whatever solution you choose, I wish you the best of luck.

ECC ehp4 A&D Subcontracting in combination with valuated sales order stock

Hello Experts,
a customer's Equipment (serialized material) is received in a valuated sales order stock (special stock E) and must be delivered to a third party service provider in subcontracting, with relevant spare parts (special stock O). The proces is originated in the Customer Service module where a "Returns and Repair" scenario supports the material return (inbound delivery) from Sales order type RAS Repairs / Service, on the plant, in a valuated sales order stock. Based on a repair procedure a Service order is created from the Repair order to track repair activities which are mainly executed at the workshop (planning plant). Our customer needs to deliver the component to an external service provider. Service order and Repair order have both a PS WBS account assignment.
Tracking of vendor's stocks levels with related deliveries and outputs is a must for the customer. Main Equipment to be repaired is stored in the sales order stock A. Components are stored in a different plant, in (valuated) project stock.
We activated the relevant business functions for Maintenance and Service processing in the Aerospace & Defense industry (MRO) including LOG_EAM_ROTSUB, A&D Maintenance, Repair and Overhaul AD_MRO_CI_1, Material Exchange with ATP Check AD_MRO_CI_2, Rotables/Sharing of Spare Parts, Subcontracting Improvements AD_MRO_CI_3 with exclusion of LOG_EAM_ROTSUB_2 for which EHP5 would be required.
The result is an error (AD_SUBCON094) that occurs when you try to create the subcontracting purchase requisition stating "You are using Subcontracting for MRO processes. During maintenance of the purchase requisition item or purchase order item, you set the account assignment to a PM/CS order. If you are additionally using a valuated project or sales order you would have two real accounting objects, therefore this combination of account assignment and special stock is not allowed.
Choose a different account assignment or a non-valuated special stock."
I'm also investigating on note 863154 - A&D subcontracting components from special stock. This note states that components must be on the same special stock which seems preventing again the above mentioned scenario. Please advise if you already implemented a similar process and if you have any way to support the same.
Thanks,
Stefano

Stefano,
Do you have a solution for this?
Best regards
Jose Marin

"No Speakers or headphones are plugged in" problem

A few days ago I had a problem with my cheap insignia speaker's subwoofer not working. I tried doing my usual open up and repair scenario. (All this was done while my speakers still plugged in my desktops front headphone jack). I was messing around with the circuit board on the speaker making these weird static noises untill Ive finally short circuited my speakers....."No sound"...After giving up I went back on my computer and decided to just buy a new speaker. The following hour I plugged in my headphone in the front jack and windows could not detect any connection. I checked the "playback devices" and it displayed it as "not plugged in". I also tried the back port (green speaker port) with my headphones and I still got no sound. I tried doing a driver reinstall(ATI high def Audio and Realtech Audio) and what not and still no luck. In the sound menu, the speaker and headphone is colored gray while my earphones are still plugged in...I cant even enable it !
I dont know what to do now. Any help guys =/ ?
PS I think I may have short circuited my front jack.
PS I havent tested the back port with a new speaker because I dont have any speaker around the house at the moment
PS Will buying a soundcard fix this, and just use the sound cards audio ports?
PS Will I need to buy a new front port jack?
Windows 7 64-Bit
6 Gigs RAM
ATI 3600 Gfx Card

Try restoring the original IDT Audio drivers using this method: Using Recovery Manager to Restore Software and Drivers (Windows 8)
If that fails you can check for hardware test here: Testing for Hardware Failures (Windows 8)
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Plant to plant subcontracting against sales order

hi
my scenario is like this
two plants A and B under one company code, its repair scenario in this sales order come in plant b ,in this repairing we have 5 process out of which one process has to be carried out in plant 1,so for that we will do subcontracting against that sales order with plant b. so how to handle subcontracting with plant a against sales order.
Edited by: AMIT RANE on Mar 4, 2009 7:55 AM

Purpose: - Subcontracting is also possible in conjunction with sales order The subcontracting orders are account-assigned to a slaes order . Thus, the components are not transferred (using a transfer posting) to the "stock of material provided to vendor" but are directly withdrawn from the sales order stock the time of the goods receipt. The material manufactured is also posted to the SO
The cost of subcontracting is then debited to the SO.
Since the components are not transferred to the "stock of material provided to vendor", it is recommended that you use a transfer posting to transfer the provided components to a new storage location (for example, 9999). This enables you to obtain an overview of those stocks that are physically located at the subcontractor. This information is particularly important when you carry out a physical inventory of the Project stocks.
Features: -
Withdrawal from Stock of Mat. Provided for Project: -
For components that are managed in Project stock, you can define whether the components are to be withdrawn directly from each Project or from the stock of material provided to vendor. You manage this via the dependent requirements indicator for individual customer requirements and collective requirements (MARC-SBDKZ).
You can maintain this indicator in the following places:
In the MRP view of the material master record (MRP 4)
In the explosion types for the BOM item (in Customizing for Production in the step Basic Data -> Bill of Material -> Item Data -> Define explosion types)
Configuring the explosion types has priority over the configuration in Inventory Management.
If the indicator is set at Collective requirements only (2), the materials are withdrawn from the stock of material provided to vendor. If this indicator is set any other way, the system withdraws materials from Project stock.
Regarding Subcontracting Challan: -
Go to OMJJ, select the field "movement type" and press enter
Enter movement type "311" and double click on "Field selection (Enjoy)" under Dialog Structure on left side.
here "New Entries" and add field "LIFNR" (Vendor- plant as vendor )
Now in MIGO, at the time of transfer posting of components using movement type "311 E", specify the vendor code of the Subcontracting PO (i.e. Subcontractor)
Now create Subcontracting Challan in J1IF01 for material document of 311 E movement type.
Also check in SPRO > Logistics - General > Tax on Goods Movements > India > Business Transactions > Subcontracting > Maintain Movement Type Groups > here for Movement Type Group "0001", Movement Type "311 E" should be maintained.
Then do GR against PO and refer the Subcontracting Challan here.
And then do reconciliation in J1IFQ for the GR Document against Subcontracting Challan.
Also check in SPRO > Logistics - General > Tax on Goods Movements > India > Business Transactions > Subcontracting > Maintain Movement Type Groups > here for Movement Type Group "0002", Movement Type "543 E" should be maintained.
Follow the below mentioned process;
Process Steps: -
1. OX09 - Create Storage Location as "9999" for Subcontractor Location
2. MB1B - Do Transfer Posting of material from RM Warehouse to this Storage Location via movement type "311 E" (Instead of doing 541)
3. Now go to J1IF01 - here use material document of movement type "311 E" and create Subcontracting challan. (If required)
Prerequisite: - In SPRO > Logistics - General > Tax on Goods Movements > India > Business Transactions > Subcontracting > Maintain Movement Type Groups > Here for Movement Type Group "0001" (For issues), maintain movement type "311 E" also along with 541.
Rest all; refer subcontracting challan during GR and then reconciliation and completion, etc... Will be same as usual.
Note: - At the time of GR, consume components from storage location "9999" (for 543 movement type)
regards
KI

Repairing scenario

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