Repeated update to Remote Desktop 3.8.2 v1.1

On my iMac I received 3.8.2 twice on the 27 Jan and then 3.8.2 v1.1 on 6 Feb, but on my MacBook Pro i received v1.1 3 times now, the latest being this morning the 9th. Why am I continuing to get this update and is it the same thing or has Apple kept changing the update and reissuing it with the same identification? If it is on my end, how do I fix it?
Thanks

In the App Store, try control - clicking on it to see if you get a hide option.
Try re-indexing Spotlight.
Spotlight – Re-index

Similar Messages

Updates for Remote Desktop via App Store Software Update

Hello, and Happy Thanksgiving. On a computer running Mavericks, I installed Apple Remote Desktop 3.5 from the disk (not from the App Store.) On it's first startup, I was greeted with the message "The Remote Desktop Administrator software must be upgraded on this computer." I downloaded and installed the 3.7 update manually from http://support.apple.com/kb/dl1565. However, I view this as a "Band-Aid", and not a fix. How would I recieve future updates for Remote Desktop from Software Update within the Mac App Store?

Hi ya.. just to let everyone know Apple UK Senior Tech support are aware of this error message that we are all getting as from today and are on the case....

Sending the UNIX command to install updates over Remote Desktop returns No Updates Available, but they appear when I manually check in the App Store. Why?

We use profile manager to set the URL for the Software Updates on a server inhouse, and the clients see the updates when I open the app store on their iMac, but when I try to send the update command to all Macs through Remote Desktop, RD is returning that there are no updates available.
And here's a log message:
Mar 20 09:45:17 Alisas-iMac kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
Mar 20 09:45:17 --- last message repeated 11 times ---
Why does this happen? Do we really have to manually update each client or is there something wrong?

We use profile manager to set the URL for the Software Updates on a server inhouse, and the clients see the updates when I open the app store on their iMac, but when I try to send the update command to all Macs through Remote Desktop, RD is returning that there are no updates available.
And here's a log message:
Mar 20 09:45:17 Alisas-iMac kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
Mar 20 09:45:17 --- last message repeated 11 times ---
Why does this happen? Do we really have to manually update each client or is there something wrong?

Why do I have to update the remote desktop if I never use it

I have this update/install now? sitting in my software updates. It's for REMOTE DESKTOP CLIENT UPDATE. I will NEVER use REMOTE DESKTOP CLIENT UPDATE. Why do I have to install it to make it go away?

Apple Remote Desktop (ARD) Client is used for screen sharing.
It is also used by administrators of companies that have the "server" version of Apple Remote Desktop. They use it to remotely maintain and support the OSX computers in their charge. The ARD client can share information to the system administrator about your system to maintain it.
With that said:
If you are using an OSX earlier than Yosemite, you do not want to make the upgrade to ARD client 3.8 (v 1.1) because it breaks screen sharing.
If you have OSX Yosemite, you can go ahead and make the upgrade and you will not notice any change.

App Store keeps asking me to download update for "Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client

Hi, the App Store keeps asking me to download the update Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client so I am unsure why it is asking me to and worry that someone is trying to spy on me! Does anyone know why this is? Thanks in advance!

I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
I found the updated application in /System/Library/Core Services/RemoteManagement/ARDAgent
Which is also where the screen sharing and vnc bundles live. I clicked on it to see what would happen -- nothing.
I found these ports in another discussion
TCP and UDP port 3283
TCP and UDP port 5900. (Also used for Screen Sharing in OSX 10.5 and later)
port 22
This page confirms their use along with the use of other ports:
TCP and UDP ports used by Apple software products - Apple Support
Additionally TCP port 5432 is used by ARD
Having recently noticed (through "network utility" that my computers have had a "ton" of open connections.
This severely hurt system performance.
I note that neither my Airport Express nor my Mac can set up a firewall on these ports.
While I haven't noticed the ARD ports being used, I cannot help but wonder if this is set up for a CIA/NSA backdoor into my computers.
On a less paranoid level, perhaps Apple is planning on adding on-line help to debug our problems in "real-time". ;-)

Screen Sharing doesn't work after updating to Remote Desktop 3.6.1

Hi everyone!
I hope others can help. We just noticed this at two different schools today after upgrading to 3.6.1. We upgraded Admin and Client Apple Remote Desktop to ARD 3.6.1 today and now we cannot share our screens with the clients. It turns black, hangs, then returns the client to its original desktop.
We tried from a 3.5.1 admin machine, and it still works fine as it used to.
We feel like the issue is 3.6.1, but cannot find any support for the issue online.
Other troubleshooting steps:
1) emptied user and system Caches
2) restarted all units
3) tried 3.6.1 admin to 3.5.1 clients, no luck
4) tried 3.6.1 admin to 3.6.1 clients, no luck
5) checked for loops in the network, nothing.
We can perform most other tasks like controlling the clients and copying files, but not screen sharing.
Thank you for your help!

All right! Total workaround here, and no fix, but at least we're able to Screen Share in ARD now. This is how we downgraded to 3.5.1 Admin in Apple Remote Desktop. The only hiccup that may not work for most is that you must have an older Remote Desktop file on hand. (hopefully from a computer that was not upgraded which was our case).
Here is what we did...
1) Login as an admin.
2) Throw out the Remote Desktop app (in Applications)
3) From another computer, drag in an old Remote Desktop app into your Applications folder
4) Throw out the "RemoteManagement" folder inside System/Library/CoreServices
5) From support.apple.com/downloads, download Remote Desktop 3.5.1 (both the Client and Admin installers).
6) Run the Admin install first, then the Client Install.
I did the above steps in two schools in a different order, but I wrote it this way to make it more streamlined. I never had to re-enter the Serial # or anything. Once I did the steps above, it just worked again.
Hope this helps you!

Apple Remote Desktop admin update now won't open 3.5.1

So a few days ago I updated Apple Remote Desktop admin and now the program won't launch. It says that the admin version is not compatible with the client. I went to apple's software updater and it doesn't show that anything needs to be updated on the client side. Any suggestions?
Running on:
Mac Pro
Snow Leopard 10.6.8

Okay thanks, dragging the old app to the trash and logging into the app store did it. What threw me a bit is that it was asking for my credit card info in order to process the download. Evidently it only was doing this because it had an old card stored in the system. I don't THINK it charged me to download again .

Remote Desktop Update

After upgrading to Yosemite, I now cannot update Apple Remote Desktop from the App Store. Although a legitimate owner of the software, the error message pops as follows when trying to update:
"We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
Three problems with this error message:
I am not making a purchase
Yes I know Remote Desktop is already installed. I'm not stupid
Choose Software Update. How do you think I got here?!
Once again, no such errors before updating to the grand Yosemite

I did this and it removes the update. When I search purchases it isn't there. I checked my email and discovered I had purchased it on CD before the advent of the App Store. I'll probably have to call Apple Store to get this resolved. Thanks.

Remote Desktop 3.3 update breaks SSH connectivity

Since updating to Remote Desktop Admin 3.3, I am no longer able to use ARD over a SSH tunnel.
This is a serious bug - especially since there is no easy way to rollback to the previous version.
I would strongly recommend against running this update if you ever need to work in this way.

This is since the screen sharing port was set to 5900 in the update. Changed it to my desired port and all is well!

HT201068 Remote Desktop 3.8 startet nach Update nicht mehr

Nach dem heutigen Update startet Remote Desktop 3.8 nicht mehr. Ich habe das Programm gelöscht und neu installiert.
Jetzt bekomme ich die Meldung „Die Remote Desktop Client-Software auf diesem Computer stimmt nicht mit der Version der Administrator-Software überein. Die Remote Desktop Administrator-Software benötigt eine neuere Version der Client-Software. Klicken Sie auf „Nach Updates suchen“, um nach aktualisierter Software zu suchen.”
Dort heißt es: Keine Updates verfügbar.
Dabei hat das Programm heute gleich 3mal Remote Desktop Client-Update v 3.8.2.v1.1 geladen (ist wahrscheinlich die Ursache).
Was nun?

Sie haben angegeben, den Computer, den Sie verwenden, ist OS X 10.7 . Es ist möglich , dass Sie das Betriebssystem auf 10,9 oder höher aktualisieren , um den Apple Remote Desktop 3.8 installieren. Der Client 3.8 kann jedoch auf früheren Versionen laufen .
Sie sollten Ihren Computer auf 10,9 oder 10,10 zu aktualisieren und dann versuchen, von Apple zu installieren Remote Desktop .

Since update Remote Desktop continue report off ARDAgent.app

I have an continue report off the "ARDAgent.app" to allow the network-connections. Even after to correct this in the panel off "Firewall". This happens every time when I start up my Imac. This was starting after the last update off the Remote desktop program for about a week ago.
Does anyone knows how to solve this problem?
Otto Visser

I uninstalled Apple Remote Desktop using this information from Apple, Uninstall or disable Apple Remote Desktop
I didn't have the file ~/Library/Preferences/com.apple.RemoteDesktop.plist and for some reason I actually had the ~/Library/Containers/com.apple.RemoteDesktop, which is where Apple stores App Store purchases. Once I deleted everything, the App Store updater didn't show any updates for Remote Desktop (obviously because I didn't have the application but at least this is working).
I proceeded to re-install ARD using the DVD. This is an unlimited client management disk requiring 10.3.9 or later. I got a message saying a newer version was already installed but I believe this is because it was also trying to install the client software. It stuck when trying to add a password to the administrative software so I had to force quit. The App Store updater came up with the update notice and once I clicked on it it said it was already installed (3.7.2), which it wasn't. I tried again and this time I got the following message:
At this point, I don't have a functioning ARD administrator application. I'll contact Apple and see if I can exchange my ver3.0 serial number for an App Store redemption code. I did notice I didn't have the ~/Library/Containers/com.apple.RemoteDesktop after reinstalling so somewhere along the line something got installed but it never showed up in my purchases.

HT201068 I updated Remote Desktop Admin 3.8 and now my Time Capsule wireless connection is having.

I recently updated to Remote Desktop Admin 3.8 and since then, I have had issues with the wireless connection from my Time Capsule.
1) I reset modem and had no change. 2) I then plugged the ethernet directly into my Mac and the connection was great so it's not the service or modem.
3) I hard reset the TC and when it came back, the speed was good but went back down after a few minutes. 4) Plugged ethernet directly into Mac and again, the speed was great so it is definitely the TC.
Would love some help resolving this. Hoping I don't have to get a new wireless router. Maybe the TC is too old? I purchased it in 2009 or 2010/ Current version 7.6.4

Hey evebutterflies,
I see that you are having some connection issues with your Time Capsule. Are these issues only present when using Remote Desktop Admin 3.8? If so, you may need to review the information in the following article and see if this sheds some light on the issue:
Apple Remote Desktop: Troubleshooting Connection to Client Behind NAT Router
http://support.apple.com/kb/TA20780
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT201068 Updated Remote Desktop Admin 3.8 and now my Time Capsule wireless connection is slow

I recently updated to Remote Desktop Admin 3.8 and since then, I have had issues with the wireless connection from my Time Capsule.
1) I reset modem and had no change. 2) I then plugged the ethernet directly into my Mac and the connection was great so it's not the service or modem.
3) I hard reset the TC and when it came back, the speed was good but went back down after a few minutes. 4) Plugged ethernet directly into Mac and again, the speed was great so it is definitely the TC.
Would love some help resolving this. Hoping I don't have to get a new wireless router. Maybe the TC is too old? I purchased it in 2009 or 2010/ Current version 7.6.4

Most home routers running 24/7 are good for about 3years.. your TC has now managed to survive 6 years.. it is well and truly time for a replacement. Simple fact is, it should be dead by now.. so you are living on borrowed time whatever happens.
Why RDA would slow the wireless I am not sure..
Are you running Yosemite.. ?? I tend to point the finger at the OS rather than an application.. mind you if the amount of data going back and forth has increased.. what appears to be slower wireless might actually be something else.
Apple has reasonable wireless analyser built into the OS since mountain lion.. it is well worth using.
http://osxdaily.com/2012/07/31/wi-fi-scanner-mac-os-x-mountain-lion/
I recommend doing a few things like short names, no spaces pure alphanumeric for everything in networks. Passwords also must comply. Apple made changes to network protocols since Mavericks but did not fix the names being recommended in the airport utility.. and still haven't which break their own rules.
And fix names for bands differently so you can force the connection.. plus setting channels.
However in a unit of that age.. it will have pretty weak 5ghz and that is what is important for high speed wireless.. Apple have hindered 2.4ghz since forever.

I am trying to download Remote desktop 3.2 on Os x 10.8.3

I have tried repeatedly to install Remote desktop onto my mac and keep getting the error message that a newer version is already installed. Which it isn't. Any ideas?

I tried what you suggested above using ARD 3.2 on my Mac 10.8.5.
As I was going through the terminal command suggested in your link, they all went through fine except for...
rm -r ~/Library/Application\ Support/Remote\ Desktop/
When I tried to run that, I got a message saying that it didn't exist.
I continued through your instructions though. When I went to show contents and followed the path, the closest file I could find to what you had said was RemoteDesktoAdmin320.pkg. So I drug that to my desktop and tried to run it. When I did, at the Destination Select prompt I got an error "SU_TOTLE can't be installed on this disk NOARDTOUPDATE.
Suggestions?
Thanks,
Bill

Remote Desktop disconnects immediately. Error 4005; Windows logon process has unexpectedly terminated.

Hi, I have always been able to remote into my pc (Win 8.1) using remote desktop. Just recently this stopped working. Either I get a blank screen for about 10 seconds and then it closes or the connection closes immediately. Every time this happens I get error
4005 in the event log; Windows logon process has unexpectedly terminated. It seems the remote desktop stopped working after the last set of Windows updates were applied. But no other web searches indicates anyone else has had this problem recently. I've also
read the Windows Server document or error 4005 which suggests my registry may be corrupt or a service may be stopped but this does not seem to apply to my situation. I'm stumped and without being able to remote into my pc from my office I can't do my job.
Any suggestions would be greatly appreciated.
UPDATE: After installing a new required Windows update and a bunch of optional Windows updates (that I had been ignoring), the problem has been fixed. I'm guessing which ever Windows update broke Remote Desktop was fixed in the latest update(s).

Hi arzoo1,
So you have checked the steps mentioned in the article below?
Event ID 4005 — Windows Logon Availability
You may take a try with Dism /online /cleanup-image /resorehealth command and then check if issue insists.
For Windows Update related, please consider system restore or startup repair.
Try to boot into clean boot and then remote again to check if issue insists.
Best regards
Michael Shao
TechNet Community Support

Repeated update to Remote Desktop 3.8.2 v1.1

Similar Messages

Maybe you are looking for