Replacement phones NOT from Assurion
I got the Incredible the day it released on Verizon. I never had any real trouble with it until 2 weeks ago when the screen stopped working. I called CS and they sent out a replacement device using my extended warranty, NOT my TEC with Assurion.
5 replacements were sent to me all with the same issue of power cycling, turning off for no reason, going through a factory reset without my knowledge (it happened while I was sleeping). To Verizons credit the CS reps really did try to help me. Finally I was given the option to upgrade to the Incredible 2. It arrived yesterday and after 2 hours on the phone with CS it was determined I would have to have another Incredible 2 sent to me. I recieved it today, same issue. The phone cannot be activated. 7 phones, all defective. Is this a common problem?
I'm furious and because Verizon is the bohemoth they are I can't get any real help. I need a working phone. 13 days without a working phone is unacceptable. And the only solution is to make me wait for another "certified" phone? Bullsh*t.
I really do understand your problem. I had had the Palm Pre Plus, and it was a great phone when it worked. But I went through 5 replacement phones. Was going to to my 6th replacement when reviewing my notes. Found that they had started that they would send out a replacement phone of my choice. It would be a refub phone. Choose the Droid Pro. I received it quickly, but didn't receive the battery for it until a couple of days later. By then the keyboard had stopped working on the pro. Got another replacement for the Pro. So far so good.
In your case am not sure of the Incredible is a refub phone or not. But I know that the Droid X's work wonderful. My daughter has had hers for over a year, and the only thing every went wrong was the battery dying. That is another story on getting that replacement. But you should try the Droid X.
Good luck. I again understand.
E
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Hello, vic530!
I apologize for the inconvenience of getting this phone. I assure you this is the exception, not the rule. I am sure the phone we exchange with this one will work perfect for you! Inside and out!
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Read here: http://support.apple.com/kb/ts5185
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I am not finding my backup of my Iphone 5 that I backed up in itunes. I need to put the old information on my replaced phone from Apple care.
the itunes back up can be found in preferences/devices on ur itunes
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mac pc: itunes/preferences
check ur icloud as well in case u had the 'back up to icloud' option checked instead of the 'to this computer' option when u backed it up to ur itunes.
if neither of those have ur back up then ur back up is not in that pc and not in ur icloud for that apple id. it might be somewhere else (another pc maybe) or it doesnt actually exist. -
(i bought iphone 5c 4-5 days back from india and today back button of this phone not working, i am totally dissatisfy with the apple service support. i want replacement.)
Hello i am nitin from india, i purchased a iphone5c because i heard that iphone comes with a great coustmer service, but this statment becomes totally wrong today, when i faced coustmer executive at service center of iphone then he said that i have to check it out and it may be a physical damage, ( how it is possible even i carried this phone with anti shock cover guard and its never fall down from my hand.) the simple thing i know that i want my phone replaced, otherwise it would be a great mistake of my life to purchase an iphone.
Thanks to all apple team for your wonderful service,Welcome to the user to User Technical Support Forum provided by Apple.
For your issue... See here...
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Warranty > http://www.apple.com/legal/warranty/
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