Transfer a Transferred Call failed

I have issue with Lync, transfer a transferred call always failed, the scenario as following:
User A calls User B (Success)
User B transfer to User C (Success)
User C transfer to User D (Failed)
This issue happens always for all the users whether the call is Lync-to-Lync or PSTN-to-Lync call.
Any help is appreciated

Hi,
Did all user in one site or in different sites? Since when calls are transferred or forwarded, the routing of calls is affected by Location-Based Routing.
You can refer to the link below of “Deployment Process for Location-Based Routing”:
http://technet.microsoft.com/en-us/library/jj994055.aspx
Please also try to disable REFER support. From the Control Panel -> Voice Routing -> Trunk Configuration, open your trunk for the gateway (if you don't have one, open the Global one) and change REFER support to None.
Click OK. Click Commit and commit the changes.
Wait a few minutes and try again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Take back a transferred call

Hi,
Is it possible to take back a call that has been transferred? Take this example:
1. A customer calls employee A
2. Employee A answers the call and decides to transfer the call to employee B
3. Employee B does not answer the call so Employee A wants to take back the call
Is that possible in any way?

Hi,
Please set Lync client policy with the parameter AttendantSafeTransfer, set the value to “True”. When set to True, Attendant operates in "safe transfer" mode; this means that transferred calls that do not reach the intended recipient
will reappear in the incoming area along with a "Failed Transfer" notice. When set to False, transferred calls that fail to reach the intended recipient will not reappear in the incoming area.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?

cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?
I recently bought a new HP computuer and uploaded Window 8.1. I then transfered photo files from old computer to new computer using a portable storage drive.
When trying to view the photos, a message pops up showing a file path...and the message 'the remote procedure call failed'. Photos are in jpeg format.
Please let me know what I can do to view photos?

What program you use to view these photos? Choose another app to view these photos
for a test.
This issue only occurred when you view photo? What is the result if we connect the
portable storage drive to other computer (if possible)?
Run sfc/scannow to check and fix if there are some missing or corrupted system files.
Check the event viewer to see the detailed information of this issue.
Regards
Yolanda
TechNet Community Support

Report on transferred calls

I need to report on transferred calls. Agents are using standard CAD and selecting the transfer icon. Within the transfer form, they use the softphone to dial various 800 numbers. I need to create a report that I can group by 800 numbers called using the CAD transfer option. Does this come from the call manager? We recently implemented CVP. Are there any CVP reports that would provide this information?

Hi Ryan
I'm afraid there isn't one - only the CSQ Activity reports and the CSQ Service Level Priority Summary reports seem to show the service level info, and those are summary reports rather than reports that show call lists.
You would need to get a custom report put together for this... it's an Informix SQL procedure-writing and Crystal Reports exercise to do that.
Regards
Aaron

CTI OS desktop client freezes after release of transferred call

Using CTI OS desktop v7.5(9), UCCE 7.5(9), Endpoint is CIPC 8.6.3 on CUCM 7.1.3
ACD call received by Agent 1 on ext 1111
Agent 1 transfers to 1112
Agent 2 answers transferred call on 1112 using answer call button.
Agent 2 disconnects using Release Call button on CTI OS desktop
Call disconnects but stays in grid with status 'Talking' and buttons on CTI OS desktop become unresponsive. CIPC is fully usable independently.
Agent 2 can reset by killing the CTIOS Desktop process and restarting.
This condition ONLY occurs as the result of an inbound transfer to Agent 2. It does not appear to happen when a call is transferred to Agent 1 in a similar scenario (Agent 1 is on a 7942)
Any thoughts as to why this occurs?
Thanks so much for any assistance!

Hi,
looks like for some reason the CIPC does not informs the CUCM about the call released event. Or it does, it's only the JTAPI gateway that misses it.
Did you try upgrading/downgrading the firmware of the CUPC?
Also, I am not quite sure that CIPC 8.x is supported. It might be, but it certainly is not on the list:
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_ALL_7.x_Releases
G.

SOAP: call failed: java.io.IOException

Hi gurus,
I was executing several stress-tests for an interface between to non-SAP systems over PI, that both use async SOAP adapter communication.
The requirement is to transfer up to 70mb files with single files. I executed the tests successfully with a 50MB message size and lower, and then I tried with a 70MB message, but the message failed and got this error in the adapter log:
SOAP: call failed: java.io.IOException: invalid content type for SOAP: TEXT/HTML; HTTP 500 Internal Server Error
I believe this is coming from the adapter itself and not from the receiving system. I have checked the binary message data from the messaging system and it looks perfectly fine.
Any ideas why this is happening? Is there a limitation for message sizes with the SOAP adapter?
I also checked the messaging system configuration settings in the AS Java but could not find anythig related to the SOAP adapter.
Thanks in advance.
Regards,
S. Gökhan TOPÇ

Hi Gokhan,
I believe this is coming from the adapter itself and not from the receiving system. I have checked the binary message data from the messaging system and it looks perfectly fine.
I believe this is a client-side error, as your request was not properly addressed and the SOAP service was not reached.
Any ideas why this is happening? Is there a limitation for message sizes with the SOAP adapter?
Well, SAP's message size limit is huge but a lot depends on your receiving server's capabilities and network connections. So, you might not be able to reach the SAP's tested message size. In my project, I am able to do a max of 55 megs through SOAP.
Hope this helps.
regards,
Neetesh

Call failed, echo problem, video upside down

First I am currently in Ethiopia, for the time being I am unable to send the iPhone to the service. So just email me the solutions i might try.
1. I don't know this is the right place to ask but any way my phone says "call failed" in the middle of talking and also it some times don't even call just display "call failed" with "call back" & "end call" option.
2. The other think is i hear echo of my voice in the middle of conversation with other person during a call, very annoying. I tried the headset loud speaker but non of them have resolved the issue.
3. I recorded a video in landscape mode , i.e. Volume button up; can be pressed by my right index finger, and when i transfer the video to my pc the video is inverted vertically. And i am unable to see the video properly.
4. I saw a mac with Ethiopian calender but i can't find this in the iPhone. So since i am in Ethiopia for a while can you help me change the calendar to the Ethiopian Calender to schedule my appointments easily.
Please help me to solve this problems, other than that the iPhone is Perfect Phone for Me!
Thanks

In response to Rudegar, I already checked my original movie in different browsers:
See where I said:
"Looks fine in chrome and safari and imovie."
In any case, I did what I should have done before.
I now made two very short movies, one with the home button on the right, one on the left.
Then I tested, and it indeed is FF 4.
All other browsers showed both movies fine.

Original and transferred calls

Hi All,
In TCD what is the common field between an original inbound call and a transferred one by the agent.
Agent ID is not displayed in transferred call field.
Regards,

Hello my friend
I will extend your question to cradle to grave call tracking including CVP and CUCM CDR as well with the following answer (copyrighted by David Reich), but you can choose what is suitable for you...
Mapping CDR to TCD
The UCManager CDR does have a mapping to ICM Termination Call Detail record, but you need to do some conversion.
The CDR globalCallID_CallManagerID and globalCallID_CallId is combined to create the TCD PeripheralCallKey.
The globalCallID_CallManagerID is moved into the high order byte. To shift it over the properly, multiply it by the hexadecimal value 1000000 and add it to the globalCallID_CallId.
So:
(globalCallID_CallId * 0x1000000) + globalCallID_CallId = PeripheralCallKey
These IDs are not unique because the same PeripheralCallKey and CallID are re-used in redirect, transfer and conference scenarios.
Also, this only works with in a single cluster. So in a multiple cluster environment, you need to map Cluster CDRs to a specific PeripheralID.
Cradle to Grave Call Tracking in ICM
The RouterCallKeyDay, RouterCallKey, and RouterCallKeySequenceNumber will track a call from its first route until its final call leg.
The RouterCallKeyDay and RouterCallKey combine to provide common attribute across the calls.
The RouterCallKeySequenceNumber gives you some sense of order of when calls were created. (gselthof: so note, 'some sense' is not guaranteed order!!!)
In a multi-peripheral environment, this requires routing between peripherals. This means calls to the IVR need to be translation routed, and calls to other agent clusters need to be routed as well.
Identifying Routed Agent TCDs
You will want to filter out the TCDs created for the CVP call legs, and calls are generated for agents for internal agent to agent calls.
Use the AgentSkillTargetID to identify agent, SkillGroupSkillTagetID to identify SkillGroup, and CallTypeID to identify Call Type / program.
If all three of these values are filled in, you know you got a call that was routed to an agent.
Sometimes more than one TCD will meet these three criteria for the same PeripheralCallKey In those cases, the one with the lowest RouterCallKeySequenceNumber will identify the first call answered by the agent.
CallDisposition
The CallDispositionFlag is the best indicator to find out if a call was handled or not. There are a bunch of CallDispositions. The CallDispositionFlag distills the results down to 7 categories.
You can find details on what the CallDispositionFlags are in the schema help or schema guide.
Cheers and Happy New Year!
Goran
TAC

CAD goes not responding as soon as transferred call is attempted to conference.

CAD goes not responding as soon as transferred call is attempted to conference.
Windows 7 version 32 & 64 bit.
The agent is using the phone for transfer and conference and the CAD application
goes not responding.
When we are restarting the subscriber it is working fine.

Can Someone please help me on this

TS3581 iPhone 4s isn't automatically transferring calls to 2011 Acura MDX HFL.

I'm having issues with my iPhone 4s automatically transferring calls to the 2011 Acura MDX's bluetooth hands free link. I can pair the phone and play audio via bluetooth. IOS 5.1.1. I can force the transfer. Does anyone know how to make the calls automatically transfer?

Flag to indicate if a call is a transferred call

Hi all,
I have a UCCE deployment with CAD.
The UCCE system will be integrated with Microsoft CRM.
When an agent gets a call, I have to send to CRM: the callerID, CallID and a flag to indicate if this is a transferred call or not, in order for a popup to appear on the agent screen.
I know that I can send the CallerID and CallID from the ICM script to CAD, but what I don't know is how to send from the ICM script a value that indicates if this is a transferred call.
Can someone help me with this issue? the help would be greatly appreciated.
Thank you in advance.
Lara

so this is how i would do it:
take any free peripheral variable, [from 1 to 10]. e.g lets take Peripheral variable 5.
on your script which is handling new calls and assigning them to an agents_SG:
set Peripheral variable 5 to "new-call" before queue or SG node.
and in CAD desktop admin change layout accordingly to accommodate PV5 in CAD layout.
and
on the Transfer calls on CTI route point and transferring them to an expert_SG :
set Peripheral variable 5 to "transferred-call" before queue or SG node.
and in CAD desktop admin change layout accordingly to accommodate PV5 in CAD layout.
i hope you got the logic i am explaining?
regards,
Chintan
~please rate all helpful post

Call failed - reason required

In the attached log file, a call comes in, which shows up reports as "Aborted". I would like to know what was the reason this call failed.
Call flow:
PSTN --- PRI -- Voice Gateway (2900 series) -- SIP -- CUCM9 ---- UCCX9
On UCCX, it should go to a script which determines that it's within business hours, and redirects the call to the hunt pilot with phone number +33173150110
Details:
Called nr: +33173150194
Calling nr: +33628329975
Timestamp: Date: Mon, 16 Jun 2014 07:03:33 GMT
It starts on line 4136.
I can see that the call gets reINVITED a couple of times, and it seems to me that after the last INVITE, there's no media path, so I understand why the voice gateway would send a BYE. However, I don't understand why there's no media path.
Thanks

Hi Tom,
From the logs I can see that the call goes to UCCX using the CTI port and gets transferred back to a Hunt List, with DN 33173150110 for the pilot.
The Hunt List gets exhausted.
08729403.006 |09:03:37.554 |AppInfo |UNKNOWN_ALARM:HuntListExhausted - HuntListName:Card Team France App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:UC-CUCM-CERGY
08729403.009 |09:03:37.555 |AppInfo |HuntListCdrc::terminateCall - Sending CcRejInd, with cause code (17), to Cc because it has not sent CcRegisterPartyB to Cc.
The call then connects to another entity anyway, after exhaustion of the hunt list. IP address of that entity is below. This should give you an idea of where the caller is connected.
08729567.001 |09:03:38.467 |AppInfo |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 172.25.56.130:[5060]:
[358209,NET]
ACK sip:[email protected]:5060 SIP/2.0
c=IN IP4 172.25.56.130
m=audio 24558 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
Caller then hangs up the call. This bye comes in from gateway with normal disconnect cause 16.
08729858.003 |09:03:52.094 |AppInfo |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 600 from 172.25.56.130:[56693]:
[358217,NET]
BYE sip:[email protected]:5060 SIP/2.0

Transferring call occupying the same line

Hello,
We are using Lync 2010 Std with a simple all in one configuration, an Edge server and TMG reverse proxy
recently we purchased a tenor voice gateway AFT 800 (8x FXO ports) and would like to explore the Enterprise voice.
We have worked through and now users are able to call and receive calls
However, there is one problem that set us back to go live for all users
currently, the phone lines are all PSTN with one number per line. Back to the provider, they enabled us with some typical office phone function, one of the them is transferring phone call to another colleague.
for example, there are two numbers 12345678 and 34567890 for two users, user1 and user2 respectively
When 12345678 rings and picked up by the user1, he presses "Flash", press 7890, the phone at 7890 will ring, the user2 then pick up the phone and the user1 hangs up the phone, 12345678 is then freed for user1 (dial in or out)
Then we plugged these two lines into the gateway and assigned these two numbers to 1st and 2nd user.
Now when user1's lync pick up a call, using the transfer function to transfer the the call to user2, even the Lync calling panel is closed at user1 interface, the line 12345678 is occupied until the call of user2 ends, however, the line 34567890 is still
free.
are there anything we can do on the lync side to work just as the same?
Thanks
PS. now all numbers are provide through PSTN (a lot of lines inside the room) we are not going to change to other way in the future.

How did you assign the phone number?
Did you use these two phone numbers with PBX phone?
Did you enable Remote Call Control or Enterprise Voice for Lync users?
It is better to confirm you have deployed Enterprise voice for Lync Server correctly firstly.
Please check the Direct SIP Deployment Options at
http://technet.microsoft.com/en-us/library/gg398672.aspx
Lisa Zheng
TechNet Community Support

H323 Gateway International calls fails

Hello,
International call fails from one of the PRI port 0/2/0, but national and GSM works fine, cause code (31) need advice from experts on CSC.
Attached are the debug output from the working PRI and non working PRI & configuration.
thanks

For the successful call, once you send the call to the telco, it is being routed by the telco.
Aug 5 08:45:33.771: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x4930
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98387
Exclusive, Channel 7
Calling Party Number i = 0x0081, '877'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '24773376'
Plan:Unknown, Type:Unknown
Aug 5 08:45:33.807: ISDN Se0/1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xC930
Channel ID i = 0xA98387
Exclusive, Channel 7
Aug 5 08:45:34.859: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xC930
Progress Ind i = 0x8488 - In-band info or appropriate now available
The Telco is responding with Call proceeding which means the call is being routed, then an alerting. So they are reaching the number called.
However, in the non-working case, the telco is sending a disconnect. You will need to ask the telco why we are receiving a disconnect from them. Is there some information that we are not sending them?
Do we need to send a different format of digits? Or do we need to change the type of number?
Once they answer those questions or check their side, the problem should get solved.
Aug 5 08:40:43.551: ISDN Se0/2/0:15 Q931: TX -> SETUP pd = 8 callref = 0x491F
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98382
Exclusive, Channel 2
Calling Party Number i = 0x0081, '080'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '00912223710485'
Plan:Unknown, Type:Unknown
Aug 5 08:40:43.583: ISDN Se0/2/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xC91F
Channel ID i = 0xA98382
Exclusive, Channel 2
Aug 5 08:40:43.639: ISDN Se0/2/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xC91F
Cause i = 0x829F - Normal, unspecified
Facility i = 0x91A10B02017F0606040087690107
Protocol Profile = Remote Operations Protocol
0xA10B02017F0606040087690107
Component = Invoke component
3PTY Request
Progress Ind i = 0x8288 - In-band info or appropriate now available

Error during installation of ECC6- system call failed

Dear all,
i encounter the error as below during sap installation. its looks like the ID issue, but this id (fbqadm) is using by me to log into the windows. please help me.
thank
ERROR      2009-03-17 10:07:25.583 [syxxsyshlp.cpp:78]
           syslib::printOSError(const iastring &, int, DWORD, const iastring &, CMessage::eLogMessage)
FSL-00001 System call failed. Error 1326 (Logon failure: unknown user name or bad password.
) in execution of system call 'LogonUser' with parameter (fbqadm, SAPFBWDEV01, *******, LOGON32_LOGON_INTERACTIVE,LOGON32_PROVIDER_DEFAULT,&hUserToken), line (1014) in file (synxccuren.cpp).
TRACE      2009-03-17 10:07:25.813 [iaxxejsbas.hpp:408]
           handleException<ESyException>()
Converting exception into JS Exception ESyException.
TRACE      2009-03-17 10:07:25.813
Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException

problem fix after reboot the server

Transfer a Transferred Call failed

Similar Messages

Maybe you are looking for