Reported a dropping connection but was speed was j...

My Infinity 2 connection was being dropped every few minutes with the following coming up in the Home Hub 5 event log:
(60251.400000) PPP LCP Send Termination Request [User request]
I've read elsewhere on this forum that it is often the result of a fault on the line, so I contacted support using the online chat and they agreed that there was a fault and would pass it to an engineer investigate further.
A few hours later, I've been contacted and told that the issue has been resolved.
All that seems to have been done is that my connection speed has been turned down.  I previously managed to get 52Mbps and I now only get 46Mbps.
My biggest complaint, however, is that neither 46 nor 52Mbps comes anywhere near the 72-80Mbps that I was promised when I moved to Infinity.  (I've double checked the estimated speeds at www.dslchecker.bt.com)  My ADSL connection before I moved to Infinity always achieved the top end of BT's speed estimates so I can't understand why my connection speed for Infinity is now way below the minimum estimated speed.
Can anyone suggest a way to resolve this other than to battle on with BT support?
Rob.
Solved!
Go to Solution.

Hi Conrad
I've run the diagnostics you suggested and screen shots are below.  As you can see I'm only managing 45Mbps which is quite a way off the lower figure of 62Mbps in range B.  When I had ADSL2, I could get 14Mbps which is at the top end of the range.  Obviously I'm now disappointed that I can't even manage the lowest quoted connection speed.
Rob.

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