Reporting fault

I have beem without my phone service for a week.I have reported fault several times but I am being ignored.I can only report on line and I just get directed from one page to another and back again.I am getting really angry.I have done all the checks which did not help at all.I can't contact bt on mobile cos it is not compatible with damned automated service.
How can I get any help?? I just want my line back.I am seriously considering switching my account and I have been BT costomer all my life.I am angy.frustrated and upset.How do I get to talk to someone who can solve this problem?I am just beating my head against a brick wall.

It is not unusual to have to jump from page to page on the BT web site.
I have been trying to report a fault for the last hour with no success either by phone or on line.
The form at
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do
Does not work if any tiny mistake is entered on it. If you do not enter an email address for instance, it wipes out the entire form content instead of just asking for the email address to be input. Talk about sloppy programing. Have BT not heard of sticky forms? The input data should be saved and repeated on the form. Its standard practice on amateur sites.
It was great when BT had a fault line or an operator service. This on line stuff is rubbish! The prices are getting steeper day bay day and the service is going down.

Similar Messages

Reporting Fault Problems

Hi All,
I'm trying to report a fault with my phone line using the Internet but everytime I enter my phone number it just says "Please enter your full phone number, including area code." even though I am putting the number in properly...any help?

Hi Delo,
I've just tried on your behalf and it also fails for me.
If you can, call them from your BT landline on 151 to report the fault.
-+-No longer a forum member-+-

Landline Not Working, Can't report fault.

Got up this morning and had to make an important phonecall only to find we had no dial tone, our broadband was also off but that problem seems to have been fixed. Our landline on the other hand hasn't and i can't report the fault as we have to do a line test first. The page for the line test is just showing a blank page, no test screen so i am unable to report the fault. I have checked for faults that could be happening in our area and it is showing nothing.
How do we get our phone fixed if i cannot get the test screen up?

Feisty wrote:
How do we get our phone fixed if i cannot get the test screen up?
Call your comms provider on the phone. If it's BT you can call from a mobile on 0330 123 4151, they can run a line test from there.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

404 Error when trying Report fault online

Hi,
I can't log fault online as I get webpage not found (error 404) when clicking link. Same when using IE or Firefox.
I have had no dial tone for a day (just silence). Broadband is intermittent; crashing every few minutes. Have tried removing everything and just plugging phone into main socket; still no luck.
Regards,
Jonjo

Hi and welcome to the forum.
Can I suggest to prove that the fault is not in your premises that you try a known working phone in the test point of your main socket without using an ADSL filter:
If you still get no dial tone you can report a fault by calling 0800 800 151 from a landline or 0330 123 4151 from a mobile.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Re: Reporting Fault

For a 'communications company' BT must be the WORST at being able to simply solve a problem.
There are nothing but hurdles. God help old people!
How do you report 'phishing? Apparently from a BT company! Time-consuming and hurdles.
I want an engineer to come around to check the phone lines to two sky boxes - one phone line does not seem to be active.
Where do you find this on your website?
Speak to an operator and they are hard to understand! Where are they?
Just awful! AWFUL!!!!

@timburgess7 to report the 'phising' bets people to contact are the BT Broadband Helpdesk on 0800 111 4567 or do it online;
https://bt.custhelp.com/app/contact
Reference to; 'I want an engineer to come around to check the phone lines to two sky boxes - one phone lines does not seem to be active'
Is it the actual phone line itself that's not working, i.e. you have NDT at the MASTER socket? If so you would need to report a phone line fault.
If this one line that isn't working is an extension of a working line then I would save yourself the call to BT as Openreach do not maintain your extensions so will not call out to it. Openreach only maintain up to the master socket, anything beyond that is your own equipment/wiring and your responsibility to sort out.

REPORTED FAULT 11TH JULY AND STILL BEING FOBBED OF...

We reported this fault almost one month ago. Yesterday was the last straw when we were told that the company that BT contact for updates - its phone is out of order!! You could not write it.
Am going to post my full report on the email system.
Solved!
Go to Solution.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have downloaded a movie from itunes, the movie shows up in my library; when i try to start the movie itune crashes. This is what i repeatedly get in the problem report: Fault Module Name: QuickTime.qts Fault Module Version: 7.72.80.56 Fault Mod

Fault Module Name:
QuickTime.qts
Fault Module Version:
7.72.80.56
Fault Module Timestamp:
4f8f8aa7

Is that crash also happening with other video content you try to play?
If so, and you're running iTunes 10.7.0.21, perhaps try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

OCS 10.1.2.2 Windows - oidldapd.exe - Event Viewer reports faulting appl.

Hi, just a (maybe) useful information:
I had troubles with several errors about OIDLDAPD.EXE reported in the Event Viewer on my Win2003ServerR2 box (OCS 10.1.2.2 installed).
I was also experiencing stability problems. Now and then, parts of the environment (mail application and calendar especially) where crashing.
I went into "my server" --> properties --> advanced, and excluded "oidldapd.exe" from being checked by the "Data Execution Prevention" feature, that was (at least on my server) enabled by default for all the processes running on the machine.
Now, everything seems to run smoother than ever (at least during last week). No more instability, no more records in the Event Viewer.
Hope this can be of help for anyone having similar problems.
Roberto

Hi,
It could be a case of a corrupt installation which could be causing the crash.
Could you please follow, ʇɐb ɹəuəllıʍ suggestion, and uninstall the current installation of Adobe Reader 10.1.2 and restart if prompted for.
Try and install Reader 10.1.0 again (from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/zh_CN/AdbeRdr1010_zh_CN.msi).
Now update the same to 10.1.2 using the installer from http://ardownload.adobe.com/pub/adobe/reader/win/10.x/10.1.2/misc/AdbeRdr1012.msp
Try and launch Adobe Reader post the successful installation.
Do ensure not to launch the application during the updating process.
Hopefully this should fix things.
Thanks
Ankit

Need to contact blackberry to report fault!!!

I contacted tmobile as the screen on my blackberry has started lifting up but they told me to contact blackberry as its under warranty but I can't find a way to contact them on here!!

Oh wow i do hope someone answers this request soon, I too have a BB fault I need to discuss before my daughter goes into meltdown, I bought it for her 18th...2 days ago, and no it's not from a local retailer I can just take it back into

Event 1000, Application Error (Faulting application name: w3wp.exe - Faulting module name: KERNELBASE.dll)

Hello Guys,
While running a web application am getting an error like: Remote server not responding. Below are the details of event viewers which been captured at the same time when this error happened:
Event 1000, Application Error
Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bd0eb
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e211da1
Exception code: 0xe053534f
Fault offset: 0x000000000000a88d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event 1001, Windows Error Reporting
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: w3wp.exe
P2: 7.5.7600.16385
P3: 4a5bd0eb
P4: KERNELBASE.dll
P5: 6.1.7600.16850
P6: 4e211da1
P7: e053534f
P8: 000000000000a88d
P9:
P10:
Attached files:
C:\Windows\Temp\WERC9CD.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERC9CE.tmp.hdmp
C:\Windows\Temp\WEREE30.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_w3wp.exe_30877924d6b2c607fe88a8718915f25fb79093_cab_e905f2b0
Analysis symbol:
Rechecking for solution: 0
Report Id: d46a6849-8f6a-11e1-98af-00215e6e4855
Report Status: 4
This is an priority issue which we are facing in IIS. IIS is configured for Framework 2.0 and underlying OS is - Windows
Server 2008 R2 Standard.This issue is replicable and occurring frequently Please suggest how to resolve it. Any input related to above issue is appreciable.

Please refer similar discussions and see if they help
Faulting application name: w3wp.exe
http://telligent.com/support/communityserver/community_server_2008/f/288/t/1067447.aspx
Event ID: 1000, Faulting application w3wp.exe, faulting module unknown,
http://social.msdn.microsoft.com/forums/en-US/clr/thread/9be88a2f-c8cc-4a73-9371-45ab73982123
For IIS related queries, please post them in IIS forum - http://forums.iis.net/
A UNIVERSE without WINDOWS is CHAOS !
This posting is provided "AS IS" with no warranties or guarantees and confers no rights.
About Me !!!

BUG in a standard SYSMAN report

i've created a global and public report that can monitoring ALL our web application from a standard sysman report (created by default) "Services Monitoring Dashboard", with the difference that no initial parameter is requested (this report can monitor ONE SERVICE ONLY). My error is the same in my report and sysman report (standard report created in the GRID INSTALLATION), so i don't think it's report fault.
I can give an example of the error with the standard sysman report Services Monitoring Dashboard:
- I open it
- I put inside the text-field a name of a service.
- When the page is shown, i click on Service Level: Last 24 Hours , Last 7 Days Last 31 Days (they are all percentages) and i receive:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
Windows 2003
Oracle Enterprise Manager Repository Database 10.2.0.2.0
Enterprise Manager Patchset 10.2.0.3.0
Did someone have received a similar error in this context?
Thanks

up

Same fault closed and reopened the same day, I won...

I reported fault VOL012-********* on Friday 31 May 2013. It was closed on Saturday 1 June 2013, and a new fault reference number VOL012-********** opened. The customer is the same, the line is the same, the fault condition is the same and has remained unrepaired since being first reported on Friday. I have no idea why this has happened. Does it happen often?
I guess the metrics will show a Friday fault promply resolved on Friday and a Saturday fault that carried onto Monday and is still open as I write... .
A BT manager reviewing KPIs might say: "good job".
A BT customer (me) might say: "BT are only kidding themselves, this a jolly poor show".

Hi Summertown_Oxford,
This is a BT Retail Customer to Customer Help forum. So the majority of the community members on here that are trying to help you are just BT Retail customers like your neighbour.
From the fault diagram you have posted, it shows the fault maybe on the Openreach external network that connects to the property (eg the phone line from the DP). This requires an Openreach engineer to look at the external infrastructure to see if there is a problem there.
If the problem is not found there, then they may request an Openreach engineer visit to the property. Which is where the £99 to £130 comes from if the fault is found to be within the customers property or the customer equipment.
It may be the case of waiting till the 6th June. The openreach engineer will not visit the property unless they can't find the fault on the external network.
If there is still a problem by the end of 6th June then the BT Care team will be able to help.
Please remember that this is a BT Retail customer to customer help forum. The BT Care Team are the forum moderators however not every post is read by them.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Windows Update and the Windows Error reports

31/08/2014 08:41
Windows Error Reporting
Fault bucket 124661653, type 21
Event Name:
WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1:
7.6.7600.320
P2:
80246002
P3: D67661EB-2423-451D-BF5D-13199E37DF28
P4:
Scan
P5: 101
P6: Unmanaged
P7: 
P8: 
P9: 
P10: 

Attached
files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.6.7600.320_888a386ad31bd7d883fbf736bf547a8a1bd5bd9c_150a7995

Analysis
symbol: 
Rechecking for solution: 0
Report Id: 8809d3a9-30ea-11e4-8d08-5442495ff252
Report Status: 0
Does the reference to
D67661EB-2423-451D-BF5D-13199E37DF28
refer to Windows Update Agent and is a scan to find and down the updated version simply failing?
TIA, Gerry

Hi,
This structure is a general Windows Error report structure. There are different meanings for different types.
For the details, you could read this article:
WerReportSetParameter function
http://msdn.microsoft.com/en-us/library/windows/desktop/bb513626(v=vs.85).aspx
For your specific error, we could get these:
P1: 7.6.7600.320 means Windows agent version.
P2: 80246002 means the exact error code
P3: D67661EB-2423-451D-BF5D-13199E37DF28
should be the specific Windows Agent GUID.
Let's verify it:
Look for this GUID in your Windows Update log file located in C:\Windows\WindowsUpdate.log. There you could verify if it's a Windows agent.
Karen Hu
TechNet Community Support

Agent fine but reports erros

Good day.
Scom is reporting errors on servers on the outer network.
the servers a running fine, and all services are ok.
but scom reports faults with aplications on this servers:
The OpsMgr Connector connected to XXXXXXXX, but the connection was closed immediately after authentication occurred. The most likely cause of this error is that the agent is not authorized to communicate with the server, or the server has not received
configuration. Check the event log on the server for the presence of 20000 events, indicating that agents which are not approved are attempting to connect.
and on scom servers:
- Provider
[ Name] OpsMgr Connector
- EventID 20022
[ Qualifiers] 32768
Level 2
Task 3
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-02-25T10:50:48.000000000Z
EventRecordID 224860
Channel Operations Manager
Computer xxxxxxxxxxx
Security

Hi Paulo,
By default, SCOM/Operations Manager will reject manually installed agents automatically. You need to change the setting in the Administration Pane -> Settings -> Security to
“Review new manual agent installations in pending management.” Once this is ticked, you should see the agents come up in Pending Management within a few minutes, where you can approve them.
As a security best practice, It is not suggested enabling “Automatically approve new manually installed agents”. As the administrator, you should always verify each agent when it is manually installed (especially by someone else).
In addition you said the error occured on the outer network, do you monitor computers that belong to another domain or workgroup?
If that is the case, you may check whether your certificate is expired or not. Please also look into operation manager event logs to get more details about the issue.
Here is a blog about how to monitor non-domain members:
Monitoring non-domain members with OM 2012
http://blogs.technet.com/b/stefan_stranger/archive/2012/04/17/monitoring-non-domain-members-with-om-2012.aspx
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Intermittent line faults

I have been with BT since I bought my house in 1992. Unlike my mother (in Norwich) or my next door neighbour (same postcode) I have not had a trouble free line.
In 1999 I had a problem, then again in 2003 and 2004. Recently (June 2011) I had another dead line but the fault was corrected in 3 working days.
1. Compensation : I pay rental and broadband charges monthly so I have paid for a service on days that I haven't received. In 2003/4 I used to get a call and rental allowance for reported faults. I assume that the BT has now changed their compensation policy BUT I cannot find it on the website. Where can I find it?
2. Is it possible from BT to investigate the cause of the recent fault as no-one tells you anything?
3. When I used to have faults (2003/4) I used to be offered a redirection of calls to a mobile. This was not offered in 2011. Is this a new policy?
4. When I logged the fault using my mobile without speaking to a human, I was desperate to log the fault and BT offered me the option to take part in a survey while logging the fault and me wanting to speak to someone. Who dreams up such processes? And how many times did I hear how I could find information on the website when my Broadband was not working?
thanks Martin

Hi Martin,
Welcome to the forum. Did you manage to get the fault on your line sorted?
BT always aims to fix the fault by the end of the second working day after the day you reported the fault. You are entitled to a rental rebate or call divert for the period you were without service.
If you are still having problems with your service, please send in your details using the link found in the "about me" section of my profile.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Reporting fault

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