Requesting technical help via e-mail
I have had Verizon DSL for quite a while but am unable to send a help question by e-mail and get an answer. The onloy recourse is to wait interminably for a turn on the phone. has anyone had any luck getting help by e-mail?
I am trying to use Verizon Webmail but have difficulties. Also cant set up secondary e-mail acct.
Hi askier1
Please describe what happens when you try to email for technical assistance. Perhaps then, one of our users can respond with some suggestions.
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You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email.
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Advisor [4:49 p.m.]:
Hi, my name is Jacob. It'll be just a moment while I review the comments you provided.
Advisor [4:49 p.m.]:
Hello Machelle, how may I assist you today?
Customer [4:51 p.m.]:
Can you please help me recover the new testament of the bible from media group. The have vanished.
Customer [4:52 p.m.]:
I need to recover the lost purchases I made from media group. I had all of the new testament.
Advisor [4:53 p.m.]:
Thank you for this information, I understand that you are missing some purchases. I do want to apologize for this inconvenience. I will be more then happy to look into this for you.
Advisor [4:53 p.m.]:
Would you be able to provide your Apple ID? This is the email used to sign into the iTunes store.
Customer [4:54 p.m.]:
[email protected]
Advisor [4:54 p.m.]:
Thank you, one moment please.
Advisor [4:56 p.m.]:
Were these individual purchases? If so could you provide the name for each individual purchase?
Customer [4:57 p.m.]:
yes it the new testament books of the bible
Customer [4:57 p.m.]:
genesis etc...
Advisor [4:58 p.m.]:
I apologize, but I am not exactly familiar with the New Testament. Would you be able to provide these names for me so I can locate them on my end?
Customer [4:59 p.m.]:
Genisis Mark Matthew Luke John
Customer [4:59 p.m.]:
Exodus Levitus Numbers
Advisor [5:00 p.m.]:
Just a quick question, were these all audiobooks?
Customer [5:00 p.m.]:
Duetoronomy
Customer [5:00 p.m.]:
Yes from media group
Advisor [5:00 p.m.]:
Okay, are you currently on a computer with iTunes installed?
Customer [5:01 p.m.]:
yes
Advisor [5:02 p.m.]:
Unfortunately, audiobooks and ringtones are the only items on the iTunes store unavailable for re-download through iTunes in the Cloud. What I can go ahead and do is try and re-add these audiobooks back to your download queue for re-download. Please note if they have been removed or modified on the iTunes store they may not be available for re-download. Would this be okay?
Customer [5:03 p.m.]:
yes thank you!
Advisor [5:03 p.m.]:
Excellent, one moment please.
Advisor [5:05 p.m.]:
I apologize but after reviewing your account, it looks like we have already issued 3 exceptions for you to re-download your audiobooks in the past. Back on 02/23/2013. I apologize but we will be unable to do another exception for you.
Customer [5:06 p.m.]:
that down load did include the new books of the bible that I had.
Customer [5:07 p.m.]:
that down load did not have the new testament books of the bible that I had
Advisor [5:07 p.m.]:
While reviewing the notes, this was issued to add all available audiobooks bought on your account. I again apologize but I will be unable to issue another exception to you. As the previous advisor did inform you to make sure to back up your files.
Customer [5:08 p.m.]:
the other advisor did not down load the new testament books. The advisor did not restore all of the books that I had originally brought.
Advisor [5:10 p.m.]:
While looking closer, the books that you are missing are no longer available to be re-downloaded. This is the reason why they were not added back to your download queue when he issued them. Unfortunately, as we do not handle the content on the iTunes store you will need to get in contact with the publisher of the content as they were the ones two remove or modify these books on the iTunes store. If you would like I can provide a link to their support site.
Customer [5:11 p.m.]:
yes they are I saw them.
Advisor [5:11 p.m.]:
They may have been modified by the content owner. This will be the reason why they were not added. As Apple does not control 3rd party content on the iTunes store. You will need to get in contact with them as we are unable to re-add this content back to your download queue.
Customer [5:12 p.m.]:
it is I just looked at it in the itunes store
Customer [5:13 p.m.]:
the material is still the same. The store does have it.
Advisor [5:13 p.m.]:
Machelle, if the items have been modified since you bought them, they will be unavailable for us to issue them back to you. You will need to get in contact with the providers for these books as they are the content owners and we do not have access to issue these back to you.
Customer [5:14 p.m.]:
the are still the same bible books that I purchased at the store.
Customer [5:14 p.m.]:
The audio books are the same. When I buy it again nothing will be different.
Advisor [5:14 p.m.]:
Machelle, I understand this. This is what our records are showing. When the previous advisor tried to re-issue them to you they were unable to as they have been modified on the iTunes store.
Advisor [5:15 p.m.]:
In order to receive further support for this issue you will need to get in contact with Media Group as they are the content providers for these audiobooks.
Customer [5:15 p.m.]:
I will buy them from another source. Don't say they have changed. The books are the same books I brought. They are at the store.
Advisor [5:16 p.m.]:
Machelle, Apple does not handle the content for 3rd party publishers on the iTuneMoonSwan wrote:I've never heard of a validating editor but I was recently wondering what exists that could help me. Aside from emacs, what should I search for to find one of these validating editors?
You can use whatever tool you prefer - for someone already using emacs, emacs is a natural choice. Simple, easy to use online tools exist e.g. http://schneegans.de/sv/
Just upload the file in question ('Validate by file upload' option) and click 'Validate':
The '=' character cannot be included in a name. (723:10)
<Terminal="Terminal">
^
Googling 'xml validation' should give you some more tools / services if this one is not good enough. -
How do I convert my Apple Gift Card to an iTunes Gift Card via e-mail/online? My mother mistakenly purchased an Apple Gift Card for me instead of an iTunes Gift Card. Please help
Welcome to Apple Support Communities
I am not sure there is a way to do that, but if it is possible you need Apple's help. Contact with iTunes Store support -> http://www.apple.com/support/itunes/contact -
I need help because I can't read my redemption code on my iTunes gitfcard and I can't wait 48 hours for a response via e-mail.
How can i help you?
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Form help - receiving responses via e-mail (Acrobat 9 Pro Extended)
I have created a "test" form in Acrobat. The question fields are proprietary content and thus security is set such that the recipient cannot copy, change, or print the form. The answer fields are drop-downs with A - D options. I have sent the form to myself as a test and all that works properly. I need to be able to receive completed forms via e-mail (or just the data if that works) but need to eventually be able to export (or copy) each response set, in order, into MSExcel. When I tried to send the completed form via e-mail, it indicates the form cannot be saved (obviously due to security settings) and thus the changes (answers) will not be part of the form - only the original with the default answers.
How can I enable responders to send me the test answers via e-mail, without compromising the proprietary nature of the form's content?
Also, I would prefer not to use the Adobe on-line repository because, as I understand it, gives the user access to the form via the web.
I do have a web site in which I could host the test and allow users to access it, take the test, and then submit the answers.
THANKS!!!!I finally got our webmaster to put the link to the form online so that I could test the form. It is not sending to the address specified. I have setup the Submit button as follows: in the window under Enter a URL for this link: the URL was input as MailTo: [email protected] (there is a space between MailTo: and the e-mail address). After submitting Outlook 2k3 sends back an undeliverable message. Is the space in the URL causing the issue or is it something I need to run by our security people due to the way the form is being submitted?
Many thanks,
Mike -
I'm now in Germany, I bought a Prepaidcard "Gophone" in July, I would like to create a account via Internet, I enter the pin and next step is to choose a new pin, send now to my cellphone-number, in germany I get no At+t service, can I get the new pin via e-mail, when yes what can I do? Thanks
Hey there
I’d be happy to help with your request! Our account creation website is intended for use within AT&T GoPhone coverage areas. Unfortunately, as you are outside our coverage area, you would be unable to receive the required PIN which is only sent via SMS. We are unable to provide this PIN via SMS at this time. To activate your account, you must be within AT&T coverage.
I hope this helps!
Charise
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When I share a pages document as a PDF (via e-mail) all the pictures change from the original document, most are missing with just a few of them repeated in the spots where others had been. How do I do this without the document changing?
I need to be able to send it to a PC in order to print it.Hard to say what is happening without examining the file.
If you like click on my blue name and email me both the .pages file and the the .pdf you have made from it.
Peter
ps It would help to say what version of Pages you are using and on what you are running it. iOS or Mac and what version. -
Pdf extension changes to .dat when send a file via e-mail from adobe acrobat 9
to convert a file from microsoft word 2007 to PDF and send as an attachment via e-mail from adobe 9, the file is received with the extension changed to. dat, so recipients can not open it.
Can anyone help me with this.What is the OS of the sending computer?
What mail client?
I receive plenty of files on my PC as .dat files, which come from Mac user(s), rename the extension to what I think they ought to be and have no further problem. (I cannot change the senders email settings where the problem originates)
If the receiver knows it is a pdf file, they can drag it into Acrobat, but renaming the extension serves future use. -
Problemas no recebimento de XML via E-mail caracteres especiais Valid ***.
Boa tarde
Mestres
Este problema descrito abaixo só acontece qnd recebo XML com caracteres especiais entre as tags Enter, Tabs, Espaço....
que representam 30% dos XML recebidos via E-MAIL
Estou tendo problemas quando tenho a Assinatura Digital verificada pelo Serviço disponibilizado pelo Visual Administrador(Verify)
Hoje recebo um XML por e-mail...resgato a string do XML no Kpro (GRC) e envio para esse serviço de Validação de Assinatura o mesmo Invalida a Assinatura
Quando o mesmo é submetido ao validador do governo Programa Visualizado NF-e 3.5 e ao serviço SEFAZ RS http://www.sefaz.rs.gov.br/ASP/AAE_ROOT/NFE/SAT-WEB-NFE-VAL_1.asp a assinatura é dada como Valida
Bom ...o senhores devem estar se perguntando será que esse arquivo não esta sendo corrompido na transferencia do mesmo para o Kpro ou no envio da msg para o serviço de validação de assinatura..., por esse motivo executei alguns ciclos de teste..:
1 - Baixei o arquivo original para minha máquina e executei a validação usando o programa do governo
Visualizador NFe 3.5 / serviço SEFAZ RS - Assinatura Válida
2 - Executei a Interface através do PI enviando uma MSG contendo a string do xml NFe resgatada no Kpro... para esse
Serviço disponibilizado pelo Visual Administrador(SAP) as java - Assinatura Invalida
3 - Baixei o Payload da MSG da interface de Validação da ***. Digital pela transação SXI_MONITOR Ajustei o xml editando em um bloco de notas (trocando os caracteres <> para maio e menor)
Visualizador NFe 3.5 / serviço SEFAZ RS - Assinatura Válida
4 - Criei um programa abap ler a string do XML no Kpro (GRC) e baixar ..local
Visualizador NFe 3.5 / serviço SEFAZ RS - Assinatura Válida
5 - Executei a Interface através do PI enviando uma MSG contendo a string do xml ...local ..teste executado através da transação SPROXY
- Assinatura Invalida
em qual serviço estará o Problema?
Alguém já enfrentou esse problema ou esta enfrentando?...pois esse tipo de problema parece ser muito comum pois nem toda empresa tem SAP ....e o problema é que o SEFAZ aceita e valida esses XMLs...!
pois estou pensando em seguir parte desta sugestão
agradeço desde já ....!
Edited by: Ronaldo de Moraes on Oct 21, 2009 3:05 AMRonaldo,
claramente há algum problema com a codificacao do arquivo.
Abra o xml no Notepad e verifique que na tag Signature, há varias quebras de linha, incluindo caracteres nao reconhecidos (representados como um retangulo).
Ainda, como vc está testando o servico verify?
Vc fez uma interface XI? Porque não há interface PI standard p/ o serviço verify.
Ainda, como vc chamou essa interface? Pela tela de teste do Runtime Workbench?
O próprio ctrl+c que vc dá no conteúdo pode estar corrompendo os dados.
O fato de vc estar utilizando um browser para o teste poderia corroborar isso.
Faça o seguinte teste:
1. Através do XMLSpy, criar uma SOAP Request p/ a interface verify (menu SOAP -> Create New SOAP Request)
2. a tag Send SOAP Request). Aqui deu válida;
4.2. abra o .xml que vc quer testar no notepad, copie a tag Send SOAP Request). Aqui deu inválida.
Ou seja, dependendo da maneira que vc trata o conteudo (aplicacao onde vc abre o .xml, ctrl+c etc) vai haver uma modificacao da codificacao.
Nao vejo muita maneira de garantir que funcione sempre a nao ser removendo esses caracteres, conforme definido pela propria SEFAZ.
Att,
Henrique. -
How can I get iTunes to answer my requests for help?
I have tried for a few days now to get iTunes to help me get some tunes that partially downloaded. Their initial response seemed to work but the next day the tunes were only partially on my PC. I re-installed the software, called the phone number on my PayPal receipt, sent another e-mail request for help, responded to their follow up e-mail a few days ago asking if my issue was resolved.........and STILL cannot get them to help me resolve. They say I should receive a response within 24 hours, and it has been longer. No phone number to call, the initial instructions to re-download the missing tunes were confusing
It is quite easy to find out how to redownload purchases, using the search bar ( by Support) at the top of this page:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You can contact itunes support again by clicking Support at the top of the page, then clicking the link under Contact Us. -
ECC 6.0 with baseline - send PO via e-mail
Hi forum experts,
We are having some problems with configuring our system to send POs via e-mail. We are trying to use the following setting, but when the PO is saved (and triggers an output) an error appears without any items in processing log. No e-mail is queued in SOST.
Medium: 5 - external send
Program: YBAA_FM06P.
FORM routine: ENTRY_NEU
Form: <blank>
PDF/Smartform form: YBAA_MMPO
When performing a normal "Print output, medium 1", the PO is successfully printed.
When changing the program to SAPFM06P, a sapscript form is successfully genereated and queued as an e-mail. We simply don't get it to work using program YBAA_MMPO.
Are we using the correct program? I have read som discussion threads about it and some experts have suggested to use program /SMB40/FM06P instead. That does not work either.
Best regards and thanks in advance for your help!
MagnusHi,
You are using PDF/Smartform form: YBAA_MMPO for your PO output and to send mail.
Use t.code:NACE,select application EF.
1.Now for your Output type, keep Replacement of text symbols give programm as SAPMM06E and Form Routine as TEXT_SYMBOL_REPLACE in General data TAB.
2. Keep Communication Method as CS01
3. Keep entry of medium as 5 and function as VN
4.For subject of the mail goto Mail Title and Texts give PO No. &EKKO-EBELN& .
5.Keep condition record with your PO output type and have medium 5 with function VN
6. For sending PO by e-mail- you should an e-mail ID in your vendor master
Regards,
Biju K -
Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.
Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
Submit button on Android doesn't submit completed form via e-mail
We've created a form in Adobe Acrobat Pro with a submit button using the "mailto:" command. When we are in the android app and click the button, the e-mail script works fine, but it doesn't send the actual file, just a blank e-mail. Any advice? I've seen some older posts saying java scripts aren't supported, but they were older posts. Has this been addressed or is there a workaround to submit the completed forms via e-mail (with an added service or expense)?
When you write this
> but it doesn't send the actual file, just a blank e-mail
do you mean that it sends an email with a blank form attached?
If this is the case, this is currently as-designed, since your button has two actions: one that submits the form and one that resets the form. Because emailing on an Android device is asynchronous, by the time the email is constructed by the mail app of choice, the reset form action has already executed and as a result, you end up sending a blank form.
I will look into the Android mail APIs to find out if we can make the behavior synchronous, that is, the reset form action will not execute until AFTER the submit form action has fully completed. In the meantime, you can work around this by separating the submit & reset button into two separate buttons: one that submits, and one that resets. Users will tap the submit button to submit and then have to tap the reset button after submit completes to reset the form.
Hope this helps,
Darrell -
SRM: Extended Classic scenario: Request your help.
Hi Guru's,
We are implementing the EXTENDED CLASSIC SCENARIO in our project. kindly request your help.
in our project the SRM box is : G3OSBSR102.
R/3 backend Box is : RCHSBR3142.
Now when i create a shopping cart it should create the Purchase order In SRM( G3OSBSR102) and also copy the created purcahse order in teh backend system : RCHSBR3142.
The issue here is which Logical system should be populated in the field at item level when creating the shopping cart :BE_LOG_SYSTEM.
1) In this field: BE_LOG_SYSTEM.
If i populate the SRM local: G3OSBSR102., then it will consider the Business object type as : BUS2201and creates the local Po but while transfering this local created document(PO) to R/3 system is loosing the Logical system at the item level of the PO.
If i populate this field at the item level via DEBUGG mode then system is sucessfull in transferring the document to R/3.
2) In this field: BE_LOG_SYSTEM.
If i populate the SRM local: RCHSBR3142, then it will consider the Business object type as : BUS2012 and creates the purchase order in R/3 system and will not create teh local purchase order.
Kindly request your help for any further settings if i did miss.Appreciate your help in this regards.
Many Thanks,
Prasad NN.Dear Prasad,
To work on Extended Classic Scenario, you just have to maintain the following configuration in SPRO:
>SAP Supplier Relationship Management
>SRM Server
>Cross-Application Basic Settings
>Activate Extended Classic Scenario
Check the flag "Extended Classic Scenario Active".
You dont have to manipulate "BE_LOG_SYSTEM" field to choose your scenario.
Regards
Thiago Salvador -
SR_ Extended Classic Scenario : Request your help please
Hi Guru's,
We are implementing the EXTENDED CLASSIC SCENARIO in our project. kindly request your help.
in our project the SRM box is : G3OSBSR102.
R/3 backend Box is : RCHSBR3142.
Now when i create a shopping cart it should create the Purchase order In SRM( G3OSBSR102) and also copy the created purcahse order in teh backend system : RCHSBR3142.
The issue here is which Logical system should be populated in the field at item level when creating the shopping cart :BE_LOG_SYSTEM.
1) In this field: BE_LOG_SYSTEM.
If i populate the SRM local: G3OSBSR102., then it will consider the Business object type as : BUS2201and creates the local Po but while transfering this local created document(PO) to R/3 system is loosing the Logical system at the item level of the PO.
If i populate this field at the item level via DEBUGG mode then system is sucessfull in transferring the document to R/3.
2) In this field: BE_LOG_SYSTEM.
If i populate the SRM local: RCHSBR3142, then it will consider the Business object type as : BUS2012 and creates the purchase order in R/3 system and will not create teh local purchase order.
Kindly request your help for any further settings if i did miss.Appreciate your help in this regards.
Many Thanks,
Prasad NN.Hi ,
Go to SPRO
There is a node - Activate Extended Classic scenario
Do the config.
Regards
G.Ganesh Kumar
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