Rerouting or transfering the customer through PSTN

Question

Dear Sir,
i need help in configuring ICM script ,CVP,and other need compoents to acheive  the following :
simply , the customer dialed certain DN to hit the Ingress gateway ,trigers ICM Microapplication script ,hears menu options,one of options allows the caller to enter some credentails to make sure that the caller is trusted and accordingly the custeomer can insert pstn number(mobile,landline,international) that enable  to connect the customer with the number he/she entered.actually i need how to configure the icm script and CVP to enable the custome be connected with the number he entered after credentials passed.
regarding what i have: i have ICM 7.2.5,CVP 7.0.2, CUCM 6.X, VXML 3500xm and IGWs 5300xm .
regards and thanks

Answer 1

This is what I read you're asking, please let me know if it's incorrect.  You have an ICM and CVP setup, the call comes in and you play a microapp where you authenticate the caller.  Once the caller is authenticated, you transfer then to some number they have entered, this number is through the PSTN.
First, it would be much easier and robust if you were using CVP as your error handling would be much more robust.  However, you can achieve this in a very basic way.  Have a microapp where they enter their account/password.  Do an ICM database lookup against this account to ensure it's the correct account.  Have another microapp ask them for the phone number to transfer to, if you have TTS validate this number is correct.  If you don't have TTS, have them enter the number again, then copare the two entries, if they are not the same the number is wrong and they will have to enter it again.  Then you can pass that number to a dynamic label which routes it out to either UCM to make the outbound call.  Ideally you could use a take back and transfer or a sip refer which would send the call out to the PSTN without tying up any of your outbound trunks.
david