Rescue and Recovery and ThinkVantage

WindowsXP was initialy installed. Now, i want to restore system to factory defaut settings.Acourding to Operation Manual. Chapter 4. Recovery optionsIntroducing Rescue and RecoveryIf Windows is not running properly, use the Rescue and Recovery workspace
to help solve or identify your problem. Do the following:1. Turn off your PC, then turn it on again.2. Watch the screen carefully while your PC starts. When “To interruptnormal startup, press the blue ThinkVantage button” message is displayed
at the lower left of the screen, press the blue ThinkVantage button. The
Rescue and Recovery workspace opens.3. After the Rescue and Recovery workspace opens, you can do thefollowing:v Rescue and Restore your files, folders, or backups.v Configure your system settings and passwords.v Communicate using the Internet and link to the support site.v Troubleshoot and diagnose problems using diagnostics.
The hidden partitition named "SERVICEV001" exist.
I shutdown laptop for 5 seconds and enable it, and after push the blue button, i can't see any restore options (see the picture)
What im doing wrong?
http://i2.photobucket.com/albums/y34/ban-shee/IMG_0057.jpg
Model: Lenovo T61 - 7661Z1K
Message Edited by banshee on 06-29-2008 06:34 AM

frontleft wrote:
Haven't tried this but it sounds promising:
RRUtil.exe > "RRUtil.exe is an administrator tool which can be used to customize parts of the Rescue and Recovery PreDesktop Area"
URL: http://www-307.ibm.com/pc/support/site.wss/TVAN-ADMIN.html
Alternatively*, you can delete the hidden system folder C:\RRBackups in Safe mode, but do rebuild another backup after this...
Boot into Safe Mode,
then in the Windows explorer,
go to Tools>Folder Options>View.
Select "Show hidden files and folders.
Deselect "Hide protected operating system files"
Apply. Delete contents of C:\RRBackups
* I had 70% of my 160GB hard drive utilised by the R&R backups, so I deleted all my backups instead.
*I have to do a backup now...
Be extremely careful if you do this. The backups are tracked in other places than just the folder location on the hard drive and simply deleting them from the folder (which is not expected behavior) can cause problems. If you opt to do this, I recommend "deleting" them again via the RnR UI to clean up references in the registry, etc.
Also, if you find your backups are taking up an unusual amount of space, be sure you're running RnR 4.2. This version cleans up some issues with Single Instance Storage (there's a patch for it on TVSU as well) that would cause the use of excessive storage.
Full disclosure: Lenovo issues my paychecks.

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Rescue and Recovery and the Hidden Service Partition

When I got my G41 ThinkPad in November 2004 it had a Hidden Service Partition
of size 693 Mb. I'm a fan of Rescue and Recovery and upgraded it successfully
up through version 4.0, but when I tried to upgrade to 4.1 and later to 4.2 I got
an error that said there was not enough free space. After I learned that the error
was referring to free space in the Hidden Service Partition I had my hard drive
repartitioned so the Service Partition was 4 Gb. R & R 4.2 then installed, and I'm
now on version 4.21.0016.00.
The other day I noticed that my free space on C:\ had dramatically increased, and
on further investigation I found that my Hidden Service Partition was again 693 Mb.
I don't know how this happened, unless it was the result of my starting to rejuvinate
my system and then later cancelling out of that processs and doing a full restore. I
still get the 4.2 Rescure and Recovery menu on hitting the blue Access IBM button
when I boot, and it seems to work as expected.
My question is: Should I have my HDD repartitioned again to make a 4 GB Hidden
Partition?
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Hi,
I think your laptop is not set to boot from the DVD-rom. You have to 1st go to bios and set the 1st boot device to be the dvd-rom. After that, insert the recovery startup disc and it should take you to the recovery menu.
BTW, you should be able to recover from the service partition as long as you have not deleted it, even if windows is screwed up. Make sure you press the blue Thinkvantage button or the F11 key at startup and only then will it take you to the recovery menu.
Hope it works.
Message Edited by zachareth on 04-23-2009 11:08 AM

"rescue and recovery" and "swshare" log question

I am currently analzying logs from "rescue and recovery" and "swshare" program and notice SMA.log and capture.sma in particular. I want to verifiy what do each of those 2 logs mean. does one mean the data that was successfully backed up and the other one means what was restored to the machine? the restore.log contains a specific date, was that the date the data was restored to the machine?
Thanks in advance!!!

The logs gets created automatically and have the information of the particular task which is completed or processed.
Best Regards,
Tanuj
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Rescue and Recovery AND Create Recover Media crash

Hi,
I need some guidance on my problems with Think Vantage. I am new to this forum and overwhelmed by the volume of information.
My problem. "Rescue and Recovery" AND "Create Recover Media" crash when I attempt to use them.
I have a Lenovo N100 0768A27 running XP. Everything is up-to-date. I have no other problems!
I have downloaded the System Tool Box but that does not want to work either.
I am running R&R version 3.01.1037.00 and I think Client Security 6.1.44.0 but is does not show in my application list only when I logon.
I must confess to turning RR off for a while as I was short of space.
I have tried updating RR to version 4.2 but cannot de-install original version.
I would appreciate some direction on who to step thru this problem and what info to use.
Regards
Garry
Moderator Note: Edited subject to match content.
Solved!
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hey Thegazzman00,
welcome to the forums and for this, was there any error when it crash or when you were trying to upgrade to version 4.2 ?
If yes, could you provide a screenshot for us ? Many thanks for that.
WW Social Media
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Rescue and Recovery and Windows 8.1

Hi,
For the last 4 years I used Rescue and Recovery on the my ThinkPads to keep backups (really liked the incremental backup feature) and restore single files when needed.
I now just got a new X1 Carbon gen3 coming with Windows 8.1 installed by default and lot of the classic ThinkVantage tools are missing. I understood many of these tools doesn't exist anymore or are replaced by "apps".
But what about Rescue and Recovery? Can't find it anywhere for Windows 8.1 and it's really an important tool.
Any idea? Did I just miss the link somewhere? It's official and this tools isn't supported (and will never be) on Windows 8.1? Any workaround? (like installing the one of Windows 7 and cross my fingers?)
Thanks for your input on that (I'm already hating Windows 8.1, luckily Windows 10 will be better ...)
Solved!
Go to Solution.

Thanks to confirm it doesn't exist (for now I hope) for win8/8.1. I will have a look at Windows backup and in the same time think about the downgrade to Windows 7 (also for some other reasons).

Rescue and Recovery and Client Security solution question

I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
Any help will be appreciated!
Solved!
Go to Solution.

Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

How to use the rescue and recovery, and the product recovery discs ?

Hi everyone,
I've just recently became a new owner of a T61, and really enjoying it. I haven't had a chance yet to test-drive the lenovo phone support, as I have not yet screwed anything up that bad that required their help. I did try a clean factory reinstall from the service partition and it worked great. I would like to find out, how does one use the rescue and recovery startup disc, and the product recovery discs that I created myself? From my previous experience with Dell and HP, I only had to insert the first one and restart the computer, and the rest followed. But with ThinkPads, if I ever wanted to bring it to a clean factory state using those discs, do I use rescue and recovery first, followed by the product recovery? I'm curious, what is the difference between the two?
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro
Solved!
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blake_ibm wrote:
Hi! I'm blake
There is no diff between the two... One is on the Hard Drive and the other on CD/DVD.
Having the HDD version (pre-installed) is a good for trouble shooting. It uses a whole diff O/S on a whole diff partition (not C.
So if you are having problems and boot to RnR (via F11), and those problems go away. you know your issue is software related. If you still have the same problems probly Hardware related... IT IS AN EFFECTIVE WAY TO TAKE WINDOWS OUT OF THE PROBLEM.
Other then that. You can re-image another HDD from disks, you can't do that with the F11 version.
dose all that make sense?
Hi blake_ibm,
Thanks. All this makes perfect sense to me, but that's not what I'm asking for. My question is this: if I wanted to bring my notebook to its factory shipped condition using my recovery cd's, how do I do that? Do I insert cd1 first and then restart the notebook, or do I just insert it without restarting it, or perhaps I should use first the rescue and recovery?
You said that there is no difference between the two, but what two are you talking about man? I am not comparing cd recovery to partition recovery. I am talking about rescue and recovery cd, with system recovery cd's. These are the two things that I'm talking about.
I'm really grateful for all replies, but please people, read the question first !!!
I would really appreciate if someone could explain the steps involved in performing a clean factory recovery, using the cd's, and not the recovery partition. I just want to know for the future, in case one day I have to do it. That is all I'm asking.
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro

Rescue and Recovery and mcafee endpoint encryption

just an fyi. Maybe it will save someone hassle. Apparently mcafee endpoint encryption and rescue and recovery are not compatible My company uses mcafee solution to protect data. IT installed corp image and wiped recovery partition. They also missed most of updated lenovo drivers. I have installed Lenovo solution center and followed all suggestios to update drivers etc. And then I followed its solution to install rescue and recovery... And after reboot i got a mcafee message that endpoint encryption is not installed... Apparently rescue and recovery modified MBR of the disk making laptop unusable. Now will have to chase IT guy who installed my laptop in order to recover it. Lenovo developers please add additional check into rescue and recovery install to at least warn user of potential issue if mcafee endpoint encryption is installed. Thanks.

I'm not sure what answer you are looking for. R&R modifies the boot loader, and other software can also modify it. From R&R perspective, we can't possibly know every other piece of software that modifies the boot loader, or know when an existing boot loader is already installed which is incompatible with R&R.
If your company uses Sophos Safeguard or WinMagic SecureDoc, instead of McAfee Endpoint Encryption, the same scenario would work.
More information about the R&R boot loader is in the R&R deployment guide here:
http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007642
McAfee should have tools that can repair its boot loader.

HT1386 I plugged my Ipod into my laptop and it wont go off the apple logo, when i open itunes it wont even come up with my ipod and recovery and DFU mode dont change things. How can i fix this?

it wont go off the apple logo, putting it in recovery and DFU mode dosent change a thing, how can i fix it?

See if you missed anything here
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I performed a backup and recovery and i am unable to access the backup files to restore from the dvd

HP Pavilion DV7-4285
windows 7 home prem
enter network drive
no changes - recovery to OOB

Upgrade your browser to Firefox 9 and check
* getfirefox.com

My Iphone 5 is in a reboot loop and recovery and dfu mode doesnt work

My Iphone is in a reboot loop and i need help now!

Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Thinkvantage Rescue and Recovery - old backups still showing in R&R

When I initially set up my network and installed Rescue and Recovery, I created a network share that I did my backup to. I reconfigured my network and deleted the network share (and the subsequent backup data) outside of Rescue and Recovery and did not delete the backups from within Rescue and Recovery. Now, my problem is that R&R still thinks that those backups are supposed to exist and when I do a Delete Backups, they show in the list, but I cannot delete them. If this were the only issue (showing in the list) I would just write it off as an annoyance. The issue I have is without that network share defined and active, when you start R&R it appears to hang for several minutes and does not appear to be starting - after a few minutes, it pops up a window asking to define the network path.
Before I try uninstalling and re-installing (which I think I have done at least once), is there a way to clean up R&R and what it thinks about this network share and the subsequent backups?

Please take a look at this thread. I'm not 100% sure it's exactly what you're looking for, but may point you at the right place to look.
Andy ______________________________________
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Use Rescue and Recovery to get back to factory settings?

Hi,
I want to restore my X220 laptop with Windows 7 to the factory settings. A while ago I got rid of a trojan and ended up losing some important DLL files, and I don't have a Windows restore point from before the trojan.
I clicked on the Lenovo Recovery (Q) drive. I then clicked "Create Recovery Media." However, I got the error Windows cannot find 'C:\. . . recovburncd.exe'. I read elsewhere in this forum that this means I should have created a recovery disk before I installed Windows.
I called the Lenovo technical support, and told them that I downloaded Rescue and Recovery and asked if I could access the Q drive through this software. I said I planned to "Create Rescue Media." They said this was the right way to do it.
So, I clicked on Create Rescue Media and used a DVD. However, when I looked at the contents of the DVD, I couldn't tell whether I had accessed the Q drive. What do I need to look for to verify that I have the correct content and am ready to reinstall Windows and the rest of the factory-origin software? Do I next use "Restore your system from a backup"? When I click "View all backups" there are no backups found because I haven't made any. Do I also need to use the "Backup your hard drive" tool? I can see the option to include the Q drive in the backup, but I cannot see a way to only backup Q.
My main concern is not to wipe the computer and then find out I don't have the right software ready to install because I use this computer for work everyday. I do have a backup system for all my files, so I will be ready to put those back on the computer after reinstalling Windows 7.
I appreciate your help.

If your factory shipped system was win 7, you should still have the recovery partition.
If your factory shipped system was Vista, and Install win 7 on top of it, you DO not have a recovery partition with 7 (it has vista). I dont think this is your case. RNR v 4.5 will NOT install if a vista recovery partition is present.
PF11 at boot up time, and go into RNR standalone. You should see an option for a Factory restore. You MIGHT have to go several layers into the RESTORE my system screen to find this option. You MIGHT find a factory restore option on the RNR windows platform (buried in a restore panel) , but I would l Not expect it. Boot into rnr standalone.
==
The recovery burncd.exe is a misleading message. It probably should say YOU HAVE already taken a factory recovery backup(you can only do this one time After factory restore, you can do it again).. I will post a link to another post on how to fix this.
====
CREATE rescue media is just a Standalone RNR. 1 DVD, no Q partition. It will boot up and act like standalone rnr(pf11). It will offer a factory restore option if it finds the Q partition.
Standard Take a back up now with RNR is just a backup of the C (and maybe q). You do not need to take this backup as your C drive is not in good shape. and Q is already available to use.
====
Create Factory recovery is a backup set of 3 dvds to REstore the Q drive back onto a hard drive. After restore of Q it will start a factory install. Running the 3 dvds WILL erase the whole drive. DVD 1 is boot, 2 and 3 are data.
Rescue= backups of c
Recovery=Factory restore of Q partition.
In a couple of days, after you get your factory restore done, use the Create Factory Recovery set to DVD. takes 3 dvd. This can be used in 4 years to repopulate your HDD (q drive) after your current HDD fails due to hardware error.
===
Link to several posts to reset the DONE.ini from 1 to 0 in Q partition.
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Problem-with-usb-recovery-media/m-p/1038829#M2...

ThinkVantage Rescue and Recovery

Hi,
Good day guys, i bought a ThinkPad R400 and its working fine. but got some question. i got a FreeAgent External Drive i used to backup for ThinkVantage Rescue and Recovery. and it works smoothly specially when i recover. but here's the thing. I am trying to delete some of the old backups... so it wont take space in the harddrive. but as i delete it on the Rescue and Recovery. it take so much time. and after the message box appears "Please wait while the backups are deleted" it takes forever. and the Rescue and Recovery hangs... and closes. but the messagebox still there..? and the backup is not deleted. hope you can help me guys. thanks
bye the way.. im loving my new thinkpad. is there a way we can have an upgrade to windows 7 when it release this october?
Cheers!
thanks,
John
Message Edited by johnben27 on 06-05-2009 12:22 AM
Left-Brained, Right Brainer.

think vantage rescue and recovery
thinkpad 2516 - T410 - thinkvantage 43.1
All of a sudden I cannot remove earlier backups to free up space on an external hard drive.
Have no problem creating new hard drives just removing earlier ones.
Any suggestions.
is there any difference between Windows backup and restore and Thinkvantage rescue and recovery?
Should I use both using both the Lenovo and Windows backups?

Create Recovery Media crashes on Windows 7 SP1 and Rescue and Recovery 4.51.0045.00

I installed Rescue and Recovery 4.51.0045.00 right after a fresh installation of Windows 7 Home Premium SP1 (Build 7601 64 bit) on my Thinkpad Edge 11. After hitting "Advanced Rescue and Recovery" and then "Create Rescue Media" I get a "Create Recover Media has stopped working" error with the problem Signature:
Problem Event Name: APPCRASH
Application Name: RRMedia.exe
Application Version: 4.51.27.0
Application Timestamp: 513d7dbd
Fault Module Name: RRMedia.exe
Fault Module Version: 4.51.27.0
Fault Module Timestamp: 513d7dbd
Exception Code: c0000005
Exception Offset: 00004451
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d61
Additional Information 2: 3d617f89c03aec75ed4c33477fb666c5
Additional Information 3: 62ba
Additional Information 4: 62ba33999ddd637bc95b614e6779b3ea
Uninstalling and then reinstalling Rescue and Recovery doesn't work - I still get the same error when trying to create recovery media.
Any tips would be greatly appreciated.

Hi Customer,
We have below workaround for fixing your issue, would you please try and feedback result to me?Thanks.
delete the below registrykey :
"spilock"="1382411866.78"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\spi\RNR Boot Media]
"spilock"="1382411866.78"

Rescue and Recovery and ThinkVantage

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