Reset of iPad. After reset was done the Apple logo never appeared just have a rotating circle in the middle of the screen. What do I do now?
Had a problem with my mail and was following online suggestion to do a reset of iPad. After reset was done the Apple logo never appeared just have a rotating circle in the middle of the screen. What do I do now?
Restore the iphone from itunes on your computer
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Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Please help me, I'm worried
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note:
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
My iPod itouch when plugged into computer just flashes the apple logo otherwise it just won't start. Try to reset -nothing.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So my ipod touch won't turn on and I've tried to reset it but nothing i do seems to work. Also, I can't even get the Apple Logo to appear. It really won't start. what can i do?
try pressing and holding the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or battery symbol appears.. this worked for me when my ipod touch didnt turn on or show the apple symbol.. hope this helps
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Uploading newer ios on Ipad 2 - things were going well then got a picture of the apple logo and a line moving from start to end - stopped short of end and can't do anything now - HELP
Try a soft-reset and see if that gets it to boot up properly : press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should reappear and it will hopefully boot up.
If it doesn't then try recovery mode and restore/resync your content : If you can't update or restore your iPhone, iPad, or iPod touch -
Well I was using my iphone 5, When restart and it did not turn on gets stuck in the presentation of apple (the apple) and at the top left of the screen above the apple logo reincia Appears this text, down and then turns back on and i get the same error , i try to restore with itunes restore mode and throws me error!, could anyone help? I'm going crazy!. Thank you!
This is the mistake That I get up the logo and then reboots iphone and Continues to Appear;
(NAND) _findflashmediaandkeepout: 601 physical nand block offset 1
(NAND) start: 356 this 0x96959400 PROVIDER = 0x96b1de80 falshmedia = 0x96b1de80
(NAND) WMR_Start: 149 apple PNN NAND Driver, Read / Write
(NAND) WMR_Start: 174 FIL_INT (OK)
(NAND) WMR_open :371 vfl_open (ok)
(NAND) s_cxt_boot:88 sftl: error, unclean shutdown; adopted 7775 spans
(NAND) WMR_open:420 FTL_open (ok)
(NAND)_publishServices:642 FTL capabilities: 0x00000001
(NAND)_ppnvflGetStruct:3469 checking borrowed blocks-count:23 max_count:23
(NAND)_fetchBorrowedList:881 number of borrowed blocks 16Hi Guys!
I'm German, so my english writing might not be perfect
I had the same Issue on a 5 i bought. Exact same screen and writing. Battery was totally drawn, first thing I had to replace. The screen had been replaced and since then it wouldn't work anymore according to the previous owner.
It took me a couple hours, after recieving a few errors like 4013 it just never completed the restore, got really hot as well. The Flexwire of the Dock Connector seemed damaged, replaced the dock, but that didn't help.
I almost gave up, thought the Logic Board was bad.
BUT! Then i deceided to check if it has anything to do with the Screen assembly, and it did.
Long story short, on mine the front facing camera, and sensor assy were bad.
Anyhow, the phone works ''perfect'' when i leave them unplugged. So I just ordered a new one and we will see if thats the problem or if the damage is in the Logic Board.
If so, i can live without the sensor and front cam.
Just wanted to share, good luck everyone. -
My Iphone 3gs wont charge, turn on, or restore itself in Itunes, but the apple logo still appears when I hold the sleep botton. How can I make my Iphone work???? I know it is not dead because I can see the apple logo on, and every time I connect it to a USB port to charge, or a wall charger, the battery appears with a bit of red. Still, it wont turn on. It's been like this for three days now and I haven't stopped charging it. IT just WONT charge? Any tips I can use to solve the issue?
-EstebanHello estebie67,
Thanks for the question, and welcome to Apple Support Communities.
It sounds like the iPhone is experiencing issues upon startup, and may not be loading the firmware or operating system correctly. If you have not already done so, try resetting the iPhone while connected to power:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above does not resolve your issue, it will be best to restore the iPhone in recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
hello my name is kirstie, i updated to firmware 4.2.1 .....my iphone 3g stays on the apple logo for about 4 minutes then flashes white and goes back to the apple screen, it repeats untill battery is flat, every now and then im lucky enough to get it to turn on but not very often and then it freezes and repeats the same problem?? (if i turn the phone off my pressing the two buttons it wont keep rebooting, its only when i leave it after turning it on)
I have reset the phone, full firmware restore, even downgraded back from firmware 4.2.1 to .3.1.3 official by using dfu mode and still doesnt fix.
(i correctly got out of dfu mode after the downgrade)
i can enter dfu mode and recovery, and update through itunes with no problem, but it doesnt fix the problem,
i have searched and found no answer to this problem, every option availible to try that i know of i have tried and failed. i dont care about preserving my content i just want a fix. i have a good understanding how to operate software on a computer and shouldnt be too confused by any advice given, so plz even if the answer is very complex i wish to try anything, please help me to get my iphone working.Anyone have any suggestions? or is everyone else just as clueless as me !
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''Well When i plug in my ipod touch the battery life is low..i let it sit a wyhle.And it starts up to the apple logo and it stay there some time then it restartsback over to the very low battery and repeat(Over&Over)
Can you reset the device by holding the sleep and home button until the Apple logo comes back again?
If this does not work, try to connect in recovery mode, explained here: iOS: Unable to restore -
My phone turns on but turns off again when the apple logo come appears. What will I do? Please help.
my phone turns on but turns off again when the apple logo come appears. What will I do? Please help.
Try a reset:
- hold the home button and sleep/wake button down at tyne same time
- release both buttons when apple logo appears
Does the issue occur when plugged into charge?
If issue remains try a restore in recovery mode:
If you can't update or restore your iOS device -
My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?
Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective. -
my ipod touch would not go past the apple logo, it would just shut off. i held the power and home keys and connected to itunes but now its on the connect to itunes picture and shuts off on its own. even if i try and shut it off myself it won't. it only stays on for about 3-5 minutes:( please help!!!
When it shows the Connect to iTunes screen and you connect it to iTunes, have you tried restoring it?
This should solve your problem because the most common cause of your issue is a software glitch that is preventing your iPod from completing it's boot sequence. Restoring it will replace the software on the iPod with a fresh set so it can be used again. -
How to fix OS X Yosemite installation Problem?
When the unit is rebooting the apple logo shows up then it is replaced by a cancel symbol?
Please help what to do?Do you mean a circle with a slash through it?
If so, the drive doesn’t have or can’t find the necessary startup files.
Boot into Recovery and reinstall. -
I restated my computer and the apple logo and processing bar came up and it loaded half way then stopped and has been sruck like that for a few hours and I don't know how to fix it? I really need to use my computer because I have a big test and all my information is on there
OS X 10.9 Mavericks/ 10.10 Yosemite
1. Repair Disk http://support.apple.com/kb/PH5836
2. Reset PRAM: http://support.apple.com/kb/PH14222
Best.
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