Resolution for "inactive" itunes card? Poor customer support.

Have spent two weeks trying to "activate" an itunes card. Keep getting "sorry, unable to process" after spending minutes resubmitting email after email. I have read the articles-they are useless. This is very frustrating. I want the card activated, replaced, or refunded! At this point, Spotify is looking pretty darn enticing!

Not an option or I would have done that first. But thank you for taking the time to offer advice.

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Has anybody successfully logged an online support request for an itunes card that hasn't been activated properly?

Has anybody successfully logged an online support request for an itunes card that hasn't been activated properly? I tried the camera to read it but still no good. Get the error about it not being activated properly so i tried to log an online support ticket twice on two seperate days but get another error saying sorry we can't process this request now try later. Very frustrated, my son has a $20 voucher from Christmas he can' t use.

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: iTunes Gift Cards are only Valid in Country of issue

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Balance for redeemed itunes card

How can I check the balance for an itunes card that has already been redeemed. When I was cleaning my bedroom, I found an old itunes card is redeemed but I want to know if it has a balance. Whenever I put in the code on the itunes on my computer and my iphone, a message comes up that says "The gift certificate or prepaid code you entered has already been redeemed." Oh and I also got a new computer so the balance isn't on my itunes already. What can I do to find out the balance. Thanks!

Welcome to Apple Communities
Go to App Store or iTunes and you can see it at the bottom of the app

HT201209 Hello, I need to talk to support for my iTunes card I purchased

Hello, I put a iTunes card around the middle of jan. In my iPad, I checked today I have .40 left from a $20. Card that I have not used as yet, I would like to know where this money has gone?

Welcome to the Apple Community.
You can check where your credit has gone by looking in your purchase history.

Hacked Account, Credit Card Fraud, Customer Support Won't Deal With It.

Hello!
I have contacted ''customer support'' twice about my hacked account - answer I have received left me baffled and angry as apparently I have not passed security checks - yet I have passed them when giving the same answers to un-suspend my account!
My account was hacked on the night of 5th July, approx. 3-3.30am on Sunday.
Person who hacked it tried to make continuous purchases (I believe at around 100 pounds in total) using stolen credit cards Visa and Eurocard/Mastercard (Mastercard is still attached to my account as whoever did it just left it there).
They have tried to call numbers in Turks & Caicos and in British Virgin Island.
I have asked ''customer support'' to trace it and deal with it, as in today's day and age it could be terrorist or contract killers using other people's accounts to make their dealings, but both times I was told I have not passed security checks and they won't deal with it.
I do not remember when I've open Skype account, sorry it was years ago.
I also have only 3 contacts on my Skype list from form required 5 (I simply don't need any more).
I have contacted Action Fraud UK in this matter and have made a report. I have report number which I send to ''customer support'' with my second message.
Action Fraud UK have advised me to contact ''customer support'' again and ask again to deal with this unpleasant matter - again ''customer support'' refused.
I am really angry about it and if ''customer support'' (Skype should change their name as they are not supportive nor customer orientated) do not want to deal with it then I would appreciate for someone to close my account as in that case I won't nothing more to do with company who does not take matters like this seriously!
Sincerely
Magdalena

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Poor customer support

Even though I found the Zen mx easy to use and sounded nice the customer support was not? easy at all.
Bought in April from? there online european shop, developed a fault in June ( Dead Screen).
Had refurbished replacement sent but this was very badly scratched on the inside of the screen.
Had to return at my cost, but told this would be reimbursed.
Second replacement was in same condition and also with no memory card.
Again had to return at my cost, this time I was refused reimbursement of postage.
Was told that a brand new ZEN (not a Zen mx) would be sent as compensation for my inconvenience (not even asked if this was acceptable).
They also requested my bank details to be sent to them in an email, which I refused.
Told I had to choose an accessory instead of refund of postage to the value of only one of the postage costs.
Was not happy with this but decided to reluctently accept.
Soon after I received a telephone call saying that they will honour the cost of the second postage and that I could now choose from a few more accessories. Also it was confirmed that the Zen was an upgrade and that it was difinately to be a brand new one.
When it arri'ved it was yet again a refurbished model with fine scratches on the inside of the screen and again with no memory card.
This was the final straw and I have now asked for a full refund and for them to arrange collection of there property.
As of this time I have not received a reply to my request.
So to be blunt, beware if you have to return any products under warranty as the condition of there refurbished mp3 players is poor at best and the comunication within departments is even worse.
I find this a real shame as the original product was of a high standard and performed well, that is until it developed a fault.
I will update the outcome when I have one.

Hi,
Sorry about your experience with customer support, can you please provide us with the RMA reference number?

How to address poor customer support

In January, I ordered a Yoga 2 Pro. The laptop arrived and met my expectations. Approximately 4 weeks later it refused to boot up. I called Technical Support.
Technical Support was less than helpful. They had me try a couple things via phone, then told me the laptop was “dead” and Lenovo would replace. I inquired about the files I had stored on the computer and was told they were impossible to retrieve.
I called Customer Support, armed with this Technical Support Ticket Number and spoke with Nxxx. She was extremely helpful. She processed the Return Order and the Replacement Order. I discussed with her my desire to retrieve personnel files and she provided local Lenovo Support Centers and advised I call them. I did call. All Support Centers advised they could not open up this laptop and it had to go back to the factory.
The next day, I logged the order number and received the below status from Lenovo’s web site:
•   Order Date 2014/02/26
•   Estimated Ship Date 2014/03/10
•   Estimated Delivery Date 2014/03/12
Sometime between March 10th and 12th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/24 and Delivery 3/26. I called Customer Support to inquire. I was advised by the agent there were “parts issues”, thus the delay. I again attempted to discuss my frustration at the lack of Technical Support’s interest in pulling the files from the defective laptop. At the end of this conversation, I went to Lenovo’s web site and wrote a complaint regarding the situation with my lost files. To date, I have never received acknowledgement from Lenovo regarding this web site complaint.
Prior to March 24th, I again called Customer Support to verify the laptop was shipping out as planned. After much frustration with the agent, I requested to speak to a supervisor. I instead received a Lead, named Pxxx. I discussed the situation with Pxxx. He was very apologetic. He promised he would look into this situation and call me back the next day. He never did.
March 27th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/4 and Delivery 3/8. I called Customer Support to inquire. The agent who spoke with me apologized. She did research on your system and advised me the laptop would ship in 24-48 hours. I questioned why Pxxx never called back. She promised to send a note for Pxxx to call me back. He never called.
March 31st, I called Customer Support. The agent advised the Ship Date was 3/4. I requested to speak with a Supervisor. He advised a Supervisor would call me back before 21:00 EST. At 20:30 EST, Lxxx called. We discussed this issue. She apologized. I expressed my frustrations having to wait 6 weeks for a replacement for a defective laptop Lenovo sold in the first place. She promised to take this up with the factory the next day and call me to advise of the results. She did not call back.
April 1st, I sent an e-mail to Lxxx requesting status. I took a screen shot from the Lenovo web site. Ship Date 4/3. Delivery 4/7.
Today I again called Customer Support. I spoke with an agent who advised Ship Date 4/9. I asked to speak with a Supervisor. I was passed to a Lead named Pxxx. I asked him if he was the Pxxx who promised to call me back two weeks ago and never did. He neither confirmed nor denied that was him. He did not apologize for not calling. He did state he was the only Pxxx in the office. I expressed my frustration. I told him I spoke with Lxxx Monday and she never called me back. Pxxx passed me to Lxxx. I asked why she did not call me back as she promised. She apologized and stated she was busy. I asked if she received my e-mail yesterday. She admitted she was behind on her e-mails and did not know if she received it or now.
I am extremely frustrated with Lenovo for 3 reasons.
1.   The laptop sold me was defective. After it died, I did some searching on the internet and it appears this is a common problem. I am shocked Lenovo has not addressed this.
2.   Technical Support ignored my requests for assistance retrieving the files from the defective computer. The made no attempt to help. I can only assume the computer has been wiped and the files are gone forever.
3.   Your Customer Support system is set up to lie to people. I do not think the people at Customer Support deliberately lied to me. They were merely repeating the information available to them. This information is set up to give false shipping data based on a 2 week window. Two weeks does not sound bad. Surely you can wait 2 weeks. On February 26th , I was lead to believe the computer would be in my hands no later than March 12th. If Lenovo truly ships the computer on the 9th (current estimate), I will have waited 7 calendar weeks. I am confident, someone knew back in February this would take longer than 2 weeks. Had Lenovo been transparent from the beginning, I would not be as upset as I am now.
I would like very much a conversation with someone at Lenovo who can address these frustrations. To date, I have spoken with agents, leads and supervisors. It is clear these people are only repeating the information available on their computer screen. They do not have any ability to contact the projection facility or technical support to research the true answers for my questions.

Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
If you need additional help on this, please send me a private message.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Changing credit card info / Customer Support

Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.Can anyone point me in the right direction?Thanks.

TGS-JV wrote:
Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.Can anyone point me in the right direction?Thanks.You must be logged into your primary acount online and you can use this link: https://customer.xfinity.com/Secure/PaymentMethods

TS1292 Unable to download apps I have to pay for with itunes card

I recently redeemed an itunes card and it is not allowing me to purchase any apps I have to pay for, what do I do?

hemantsoni21 wrote:
dear sir,
i have purchases os X Lion by way of internet but this apps is not downloading in my IMAC
please suggest, How can i download this Softwear
How are you connected to the internet and what is your speed like?
Pete

HT201209 I have lost my 16 digit redemption number for an itunes card, and the computer acknowledges I have a remaining credit. How to I recover the number I lost?

I have lost my 16digit itunes card. I tunes reflects I have a remaining credit on the account. Is there any way of getting the number from I tunes, as it was initially entered to register the credit?

You can use a paper clip instead of the PIn that came with the iPad.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54813
 Cheers, Tom

I sold some in game items in exchange for $25 iTunes card. But I can't seem to use it?

its a U.S. itunes card, says Im not on a U.S. store front? Any help?

You can't redeem or spend that card outside of the USA. Sell it to someone who lives there.
(124873)

Apple Id / Itunes Password / Bad Customer Support

Please help me if you can. My daughter last purchased on her iphone on Thursday and I got a bill for it sent to her email which is her apple id as well. When she went to log in Friday it said her password was incorrect. We have tried everything ........apple won't send an email to reset and it says her birthday is wrong. We filled out the apple support and have been back an forth for three days and he now the man tells her her apple id does not exist and it's ____ which is her sisters id. They both have there own apple id and have my paypal set up to pay. But their receipt goes to their email.
Why would apple now say they don't exist? They've had these for over 5 years even back with the ipod days. Now we have iphone 4's and ipads and they all the sudden just don't exist? So if I set up a new one we loose all our purchased music.
So today I call apple for her and the man is so rude he ask me why it was his problem and then hung up on me? With all the ipads and iphones we have we can't switch but I have never been so angry. That was the worst customer service I have ever received in my life.
Does anyone know what to do other than loose everything and start over? All our apps won't update now either so I guess we have to re-purchase all our high dollar ipad apps too? Can anyone please help us?
Thanks, Machell

Hi machell,
It's a shame to hear that you had bad support with Apple.
I assume you have tried the iforgot.apple.com website as the way to recover the password from what you mentioned. You should try checking the Spam folder of your e-mail account as the e-mail can often be redirected there by many mail suppliers.
If you do not have the e-mail there and cannot recover by security questions then you would need to contact the iTunes store team as the phone support has no access to personal details like passwords. However it also seems like you have done this (via http://www.apple.com/support/itunes/ ?) if that is the case then you should have got a reference from the e-mail contacts?
I would personally try the iTunes support site again, detail the issues you are having exactly and attempt to resolve it via that support route, should you still be having issues then depending on your location you would probably be best to contact AppleCare phone support and let them know you are having no joy with the web support to see if they can do anything further (before this be 100% sure that you have provided all the correct into to the iTunes store team and no spelling errors or something small like that).
Hope this helps.

Random Dropping and POOR CUSTOMER SUPPORT

So I've had this issue for about 2 years. Yeah, 2 years.
We've had countless calls with BT, countless emails etc. Nothing is working!
Whenever I call the BT centres now, I refuse to do these pointless tests, as they provide no accurate result, I also cannot explain what the situation is fully to them, because they don't understand me.
The internet will randomly drop once or so every five minutes, sometimes it'll be a full internet drop, or sometimes it'll be heavy packet loss. It happens on all devices, wired and wireless, desktop pc's to phones.
We've been given discounts on our packages, however they are useless discounts as we are still having major troubles connecting to the internet.
We've recently noticed a new occurrence, whenever our internet drops, we also lose connection to the hub settings manager. Bare in mind this happens on all devices at the same time. Lights on the hub remain blue, and the speeds on our hub settings page will also remain at 448kbps up and 7mbps down.
I'm really losing the remaining patience I have fast, the call centres don't have a clue what they're doing, today I was talking to the floor manager who even booted me offline to do a test without my approval, which I find unacceptable.
I also find it unacceptable that there is no English call centre, as, not being rude, but it's really hard to understand the foreign call centres, and they find it hard to understand you as well.
So, does anyone here have any resolutions to the internet drops, as we're out of ideas.
(bt claim that the line from the exchange to my hub is *totally* fine)

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I understand your reluctance to do the test requested by CS but in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
which hub do you have?
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
check here to see if any exchnage problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I am not receiving verification email after following all instructions for registering itunes card

I am not receiving verification email after following all instructions for registering

If you are using the old Firefox Start Page - http://www.google.com/firefox - Google has something messed up on that page. I'm starting to wonder if they are charging Mozilla for the click-thru's to the Firefox download page??
The new default Firefox Start Page / homepage - '''about:home''' - doesn't give users that incorrect message.

Resolution for "inactive" itunes card? Poor customer support.

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