Response of E-mail campaign to be captured as an Activity

Hello,
Using Campaign Automation, I create a E-mail campaign without a survey integrated. Customer sees the mail. If he is willing with the proposition he will respond favorably. <b>This positive response needs to be captured as an activity in CRM 4.0.</b>
Pls suggest the config process reqd for this
1. Without Win client Scenario
2. With Winclient scenario
Thanks & Regards,
Raju

Hi Gregor,
Thanks for yor response.
No we do not have add on for service industries. Businesss does not require survey integration. They send a proposition in mail to customer, whic he can accept or reject.
accepted propositions need to be captured as activities in CRM.
When the customer accepts, he sends an inbound mail or calls the call center (here it is in R/3)
Those inbound responses can be captured thru "extended E-mail inbox setings" but that node does not appear in my IMG. Can u suggest how to activate it and the technology supporting this Inbound Email
another question:
If I use a SMS campaign, do you know how, from Technology perspective, message is transmitted from campaign automation tool to recipients mobile:
Thanks & Regards,
Raju

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1. ##: It is used to track the number of visits on a webpage ( An external URL eg. www.yahoo.com)
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Dear all,
We are running an E-mail campaign on a specific target group. E-mail content has some advertising message regarding our newly launched product categories.
Now the requirement is to know, how many customers in the target group has opened and see the email message.
Can it be configured in SAP CRM??, if so how could we do this, do any other systems integration is required for this process??
Please help me to find the correct solution for this requirement, Your help will be highly appreciated.
Kindly refer any step by step or screenshot based documentation for the same.
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Edited by: Raghu Ram on Dec 6, 2008 9:18 PM

Hi Raghu,
If u r maintaining any URL for u r Advertisement in mail form then it is possible to track the number of hits by receipant for that URL.
To create a URL, simply highlight the text of the URL (for example, www.sap.com) and then choose the
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>If your hyperlink is to SAP Internet Sales, you can create a personalized link to the Web page by adding a ++ to the end of the URL. The ++ creates a unique identifier that can be used to track whether or not the recipient has accessed the Web site from the e-mail. If you add ## to an URL, tracking is now also possible for all other Web sites
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I'm trying to demystify the Response Options in the Marketing area.
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But what can I do with these Response Options?
How can I add these Response Options to the email template I'm sending out (e.g. I want to send out an invite email with two response options, "Yes I will attend", "No, I will not attend" --> How can I actually "ask" the question to my target group in the email template?)
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Source: Administrator Guide on page 315.
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Response of E-mail campaign to be captured as an Activity

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