Response tracking

HI Friends
i have excuted a campign through personalized email and i want to capture the response ID i want to capture response for
external links (which is not loaded in servers such as www.google.com,www.yahoo.com)know i want to add external links to
the server how it can be done
where it can be maintained in SAP GUI
Thanks and regards
jhansi

no replies

Similar Messages

Email Response Tracking

Hello friends,
I have a requirement to implement Email Response Tracking.
When a email campaign is executed, I would like to see the response like how many people accessed the link, How many did buy the product using the link, How many people did not open the mail/did not open the link?
I have come across Response Tracking. Please see the below link
http://help.sap.com/saphelp_crm60/helpdata/en/2b/a85bd37c854cdebfaca00bcae6c4cb/frameset.htm
I am little confused with the process like how to insert the PRC in the mail form?
How the Implemetation of the Badi CRM_MKT_PRC_CONVERT will be called?
Please share your ideas on how to achieve this, If any one of you have implemented this/have knowledge on this.
Many Thanks,
Srinivasu

Hello experts,
Can you please tell me how to use and get the details like how many people have actually opened the mails and how many are bounced using response ID and Response code. I can see the insert Response ID Response Code fields in the mail form Web UI.
I need to work alone on this. We don't have a BW consultant. Guide me if there is any need for the BW configuration to make this work.
Lets say that the number range has been created for the Response ID.
Does the system automatically convert the Response ID to Alpha numeric form? or do we need to implement a BAdI?
How will get to know how many people have opened the email in which the respose ID has been inserted?
I have not found much details about the response tracking?
If you can help me fix this, It would be of great help.
Many Thanks,
Srinivasu

Response Tracking with Hyperlinks - Reporting?

I have setup a mail form with response tracking on the hyperlink. When the URL is generated from the email, I can see the MIG and GUID in the URL definition. I then log into the CRM WebUI (CRM7.0) and I execute the report Marketing Contact Summary and I can see that there is a track on the URL of "5", which I am guessing means that the URL was opened 5 times, but is there any other information tracked with this, such as what time or day the URL was clicked on?
Thanks,
Darcie

Hello experts,
Can you please tell me how to use and get the details like how many people have actually opened the mails and how many are bounced using response ID and Response code. I can see the insert Response ID Response Code fields in the mail form Web UI.
I need to work alone on this. We don't have a BW consultant. Guide me if there is any need for the BW configuration to make this work.
Lets say that the number range has been created for the Response ID.
Does the system automatically convert the Response ID to Alpha numeric form? or do we need to implement a BAdI?
How will get to know how many people have opened the email in which the respose ID has been inserted?
I have not found much details about the response tracking?
If you can help me fix this, It would be of great help.
Many Thanks,
Srinivasu

WEB SERVICE + REQUEST RESPONSE TRACK

Hello Friends,
I have a issue, I have to consume the webservice made in .NET environment. The web service uses oasis security. so I have to set the SOAP HEADER with user name and passwrod. Unfortunately its not working. My question is , is there any way that one can track the request response... Can I see, how my request packet looks like when it reaches to server ?
Any help will be gr8.
Regards,

Hi Raja,
Okey, now I will first paste the request formate which web service is expecting, and then I will paste my code, might be you have hint for me.....
POST /alertservice.asmx HTTP/1.1
        Host: desktopalert
        Content-Type: text/xml; charset=utf-8
        Content-Length: length
        SOAPAction: "http://service.desktopalert.net/AlertService.asmx/CreateAlert"
        <?xml version="1.0" encoding="utf-8"?>
        <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
          <soapenv:Header>
            <wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
              <wsse:UsernameToken xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="UsernameToken-386451">
                <wsse:Username>someuser</wsse:Username>
                <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordDigest">ILReFb7Uz57eNwgJXjj9S086aAw=</wsse:Password>
                <wsse:Nonce>jHgxoLOr9RzHpALQRark7Q==</wsse:Nonce>
                <wsu:Created>2007-02-11T23:34:23.027Z</wsu:Created>
              </wsse:UsernameToken>
              <wsu:Timestamp xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="Timestamp-24470798">
                <wsu:Created>2007-02-11T23:34:22.996Z</wsu:Created>
                <wsu:Expires>2007-02-11T23:39:22.996Z</wsu:Expires>
              </wsu:Timestamp>
            </wsse:Security>
          </soapenv:Header>
          <soap:Body>
            <CreateAlert xmlns="http://service.desktopalert.net/AlertService.asmx">
              <content>string</content>
              <title>string</title>
              <height>int</height>
              <width>int</width>
              <PublishDate>dateTime</PublishDate>
              <ExpireDate>dateTime</ExpireDate>
              <groupids>
                <int>int</int>
                <int>int</int>
              </groupids>
            </CreateAlert>
          </soap:Body>
        </soap:Envelope>
        HTTP/1.1 200 OK
        Content-Type: text/xml; charset=utf-8
        Content-Length: length
My code ( SOAP HEADER AND SOAP BODY ):
CONCATENATE
'<?xml version="1.0" encoding="UTF-8"?>'
'<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">'
' <soapenv:Header>'
'    <wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">'
'      <wsse:UsernameToken xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="UsernameToken-11072909">'
'        <wsse:Username>admin</wsse:Username>'
'        <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">ISMvKXpXpadDiUoOSoAfww==</wsse:Password>'
'        <wsse:Nonce>WL4S/89uFlsVZ+Ys73fTNQ==</wsse:Nonce>'
'        <wsu:Created>2007-03-27T14:34:23.199Z</wsu:Created>'
'      </wsse:UsernameToken>'
'      <wsu:Timestamp xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="Timestamp-12203633">'
'        <wsu:Created>2007-03-27T14:34:23.184Z</wsu:Created>'
'        <wsu:Expires>2007-03-27T14:39:23.184Z</wsu:Expires>'
'      </wsu:Timestamp>'
'    </wsse:Security>'
' </soapenv:Header>'
'<soap:Body>'
'   <CreateAlert xmlns="http://service.desktopalert.net/AlertService.asmx" /> '
'    <content>teststring</content>'
'    <title>teststring</title>'
'    <height>300</height>'
'    <width>300</width>'
'    <PublishDate> 27.03.2007 16:08:18</PublishDate>'
'    <ExpireDate>30.03.2007 10:00:18</ExpireDate>'
'    <groupids>'
'      <int>1</int>'
'      <int>1</int>'
'    </groupids>'
'    </CreateAlert>'
'    </soap:Body>'
'</soapenv:Envelope>'
INTO WF_STRING.
And if any one of the parameter is wrong, still I am expecting that, my data reached till database, or if I am doing something wrong, then some exception, error, has to come ? right...
Regards,

Non responsive track pad

3 year old mac book. Just repaired with new hard drive and battery. All was well until this morning. Trac pad non responsive. Moves a little bit, doesn't really track. Any ideas?

I'm getting this too with a brand new MBP. Only seems to happen after sleep and connected to external Mouse/Keyboard. Anyone else finding this?

Survey response tracking

Hi,
i am working on CRM 2007 (web ui) Could anybody tell me how to track the responses from the business partner who responded positively to the survey in marketing, and I need to create separate target group for the business partners who responded positively.
Please guide
Regards
Jolly sabi

closed

Email (mail form) response tracking in Campaign Management

Hi ,
There is a requirement in my project where we need to track the reponse of a campaign .
We are executing campaigns through mail forms which are being sent to a selected target group.
We want to track the number of people in the target group who have read the mail form and send a confirmation mail back to the sender.
Can it be done through PRCu2019s (Personal Response Codeu2019s ) or Repsonse Id's .
Could please guide me ?Any suggestions would be welcomed.
Regards,
Maroof

Hi Satish
Can you help me out with regard to redirection of URL as i am stuck with the same scenario as you explained in your answer, where i have to use Intermediate site option for sending links in email for the tracking for customers. I hvae done the config settings, it is works fine Internal nework, but i am not sure how i can do the re-direction of the URL. Can you please explain me
example:
I am sending email with following link
https://www.xxx.com/customersupply/xxx.html (External Link)
i need to re-direct to to our CRM system which is
http://hxxxx.com:8000/ (CRM System)
Thank you in advance
regards
shankar

Campaign Response tracking

Hi All,
How can we track responses from an Email based survey campaign in CRM 7.0 campaing automation?
I am using Mail form to send a survey to an target group and would like to track the responce for all the BP's. We can do it using Response ID in mail form? If yes, what all setting / config we need to use response ID functionality?
Thanks,
Nitin

Hi Nitin,
Following are thesteps to track response for mail sent through a campaign,
1. Generate URL for Survey and insert the Survey URL in Mail form.
2. While inserting the Survey URL system gives you 3 option to select
     a. track via target site (used for URLs generated in SAP CRM)
     b. track via intermediate site (used for external URLs )
    c. Without tracking. (if no tracking is required)
3. Choose Option a. via target site to insert the Survey URL in mail form
4. Assign the mail form and target group to a Campaign and execute.
5. On getting response to Survey we can get response details through two standard reports Marketing Cotact List and Marketing Contact Summary based on the campaign.
Regards
Mallikarjun

Form responses/tracker. How to re-sync after OS upgrade?

Hi,
I'm using Adobe Acrobat 9 Pro Extended. About 10 days ago I distributed a form via acrobat.com and was receiving responses in the usual file *_responses.pdf.
Since then I upgraded my XP x64 to Windows 7 x64, and reinstalled all software.
Now tracker doesn't sync and my *_responses.pdf, when I open it, doesn't show the answers I had already received for my questionaire.
Not only can I not access the responses I had already received, but I can't figure out how to access any new ones people may send as a reply.
I have entered my acrobat.com account in my reinstalled Adobe Acrobat 9 Pro Extended, but no change.
Opening the resposes file shows it to be empty of replys.
What can I do to at least access whatever responses people may be sending now?

If I go on to the Apple TV and tell it to add a shared library, I see the aTV show up in my iTunes devices list so.........
Not sure that should happen if the the primary library is linked properly, the itunes library can't be linked as a primary AND a secondary library. Perhaps your only option is to relink the library and the tv.
(Please excuse my unsupported nomenclature)

EMOD: Responses Track URL pointing to bookmark in message?

Is it possible to set a Track URL response on a link pointing to a bookmark within the same message?
Thanks
~ User 11118125

check this
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/03c202d1-6079-462c-81e5-af510db2c233/hyperlink-from-a-data-view-list-item-to-a-different-current-item-of-another-list?forum=sharepointcustomizationlegacy

Response tracking---- marketing

HI Friends
i have excuted a campign through personalized email and i want to capture the response ID i want to capture response for
external links (which is not loaded in servers such as www.google.com,www.yahoo.com)know i want to add external links to
the server how it can be done
where it can be maintained in SAP GUI
Thanks and regards
jhansi

no relies from users

Tracker not collecting responses, even though form submit works successfully.

I have created a file using Acrobat X, distributed it and am collecting responses using Tracker. When someone submits the form, I do not receive it and Tracker gives me this message, "You do not have access rights to this network resource." I have only ever been signed in as the same user and now I have multiple "Adobe server errors" that give no further details.
Now I'm assuming I've had multiple submissions and that they've been lost in space. Here is the form:
https://workspaces.acrobat.com/app.html#d=NcFrmt42sNH-mUV1P1UV*w
See for yourself. You can submit it but I will never receive it.
Where is it going???
Thanks,
Gab

Hi gablaughin,
As far your form responses tracking is concern you should receive your responses in your inbox , I have attached your form submission windows.
I have taken off the user Email id for security reasons, i will message you that in your inbox also you can check with your IT may be they are not allowing outside emails or they may have be blocked based on attachments.

Implementing Response Id in CRM 5.0

Hi Friends,
Can you please help me with the steps to implement the RESPONSE ID in CRM 5.0
thanks.

Hello Daniela,
You can refer to below help link for response tracking.
http://help.sap.com/saphelp_crm70/helpdata/EN/60/7fc76a85cb4f1ea2a4f8ddc89c406e/frameset.htm
However if you asking how to insert, then its just like other attributes that you include into mail forms.
It will generate a GUID when you send the personalized mail form.
If you are looking for technical piece of it.
In the LCRM_IM_FORM_BUILDERF51
FORM add_tracking_symbol_btf
`<a href=" %SAP_HIDDEN_CRMMAIL-TRACKING_GUID"></a>`
This adds the Tracking Placeholder during design time.
During run time, this is been replaced by the MIG. This happens in the
Function Module:
CRM_IM_MAIL_BUILDER:
      PERFORM fill_variables
        TABLES   lt_current_text
                 it_ssffields
                 lt_text_blocks
                 lt_addr
                 lt_crmtable
                 it_crmtables
         USING   lv_mig_text
                 iv_langu
                 iv_nation
                 iv_basis_fm_exist
                 ls_header
                 iv_pers_b2b.
Hope this information helps you to proceed further. .
Hope this helps.
Best Regards
Raja Pamireddy
Moderator

How do I remove the "distributed" and "response" file from my form?

I created a form for my clients to fill out. I want to be able to post the form on my website so the client can download the form, edit it, save it, print it if they like, and email it to me manually. I do NOT want the form to have a submit button, nor do I wish to have the responses tracked.
Currently I have a form that is set up like that. How can I remove the criteria in the form that is responsible for emailing me as well as tracking the response file? I want to the form to just be void of any link to my email as well as any response file on my end.
Would greatly appreciate if anyone can help...
Thank you,
Vincent

For some odd reason, Acrobat Standard does not allow you to edit document-level JavaScripts, so you have to use an alternative approach.
The first thing to do is find the hidden button and make it visible. To do this, select the Select Object tool, which is a black arrow pointing to the upper-left. When the tool is active, you should see the previously hidden button on the first page:
Double-click the button and go to the General tab and set the Form Field dropdown in the Common Properties area to Visible. Then go to the Actions tab and delete the "Run a JavaScript' action for the Mouse Up trigger. Then add a new JavaScript action for the Mouse Up trigger and enter the following two lines of code in the editor:
getAnnot(0, "adhocFormState").destroy();
addScript("FormsWorkflowScript", "//");
Then close the dialog, select the Hand tool, and click the button. This will effectively get rid of the document-level JavaScript and the hidden text annotation. You can now delete the button by selecting it with the Select Object tool again, and hit the Delete key, or right-click > Delete
That should do it.

Need to know how to better manage revolving users in a group

I have a new Beehive Online group set up for a external partner collaboration. Members of the group are only from Oracle or that external partner. While the BHO group is new, the collaboration has been in place for a long time (since 2007). Initially at Sun Microsystems, and now Oracle.
In my description here... when I say "collaboration" you can translate that to roughly equivalent to "BHO Group"....
The nature of the collaboration is that both companies move people to/from the collaboration, depending on the work in progress. I'm not saying there are changes daily, but there can be changes every month or so. It also happens that people working on the collaboration may be moved from it for many months or longer, and then get moved back to the collaboration at a later time. Ie, the may revolve in and out of the collaboration. Trouble is, when they are moved from the collaboration there is no guarantee that they ever get moved back to it. When a person is not part of the collaboration, their access to collaboration info is taken away.
So my problem is understanding how to manage this better in BHO.
I need to allow a user to be removed from a group, with the possibility (but not certainty) of adding them again.
-- my understanding that delete user would then require SysAd intervention to add them back.
-- I also am not clear on whether deleting the user affects their other group memberships.
I tried to find out more about locking a user
-- but it seems like that affects more then the group.
Whats the recommended way to deal with this?
Thx!

I tried deleting the "verified" user using the group creation/manage tool.
- click "View members"
- select the checkbox next to the user
- click the button "Delete (non-Verified Users)"
Doing that, the user is not removed AND I get an error message in red at the top of the page that says:
'Only selected non-"Verified" member(s) have been deleted. Go to https://beehiveonline.oracle.com/BOLAdmin.html to delete "Verified" users'
So I went to the Admin tool:
- selected my group,
- selected the user from the list
- clicked the "Delete User" button above the list.
Got the warning pop-up about the user needing to be added back by SysAd, ignored it and clicked "OK".
Got a success pop-up with all kinds of internal response tracking stuff in it. Clicked "OK"
And the user is gone from the group in the Admin tool. HOWEVER, the user still shows up in the group list in the group create/manage tool.
Will the user disappear from that list? If not, the list would be misleading.
Thx!
--Resii

Response tracking

Similar Messages

Maybe you are looking for