Restoring Woes

My Mac laptop just died on me, so I have to use a pc. I really want to get some new stuff on my ipod (Nano, 1st Gen) but don't want to get rid of all my songs by restoring to factory settings. I have no way of backing up any of my music. Is there a way I can do any of the following:
1. Backup my music somewhere on this computer.
2. Get the PC to recognize my iPod without restoring to the factory settings.

Draven27,
You are going to have to use some 3rd party software to do this. Why? Because Windows cannot read a Mac formatted iPod (indeed any Mac formatted drive) without it.
This one is often recommended.
http://www.mediafour.com/products/macdrive/
Otherwise, it's a restore.

Similar Messages

How to Restore a Lost iPad (iPhone) without Wiping !!

This is not question. This is a solution.
I lost my iPad, it was found, and I thought it would be wiped as soon as I turned it on and it found iTunes.
But here's what I found, contrary to the what the 'Genius Desk' told me at the Apple store.
If you go out to iTunes with another device, log in, and delete the 'found' device from the 'Find My Phone' list, BEFORE power up of the lost device, it should work without being wiped. Typically, you have your iPad setup for only your own routers, so don't power it up in their presence. And just to be safe, don't power up near 'public' WiFi either. Until you get into 'Settings' and turn off WiFi on the lost iPad (or iPhone), you are in jeopardy of it being auto wiped.
And as Paul Harvey said: "And now... the rest of the story." (You can skip the next part if you are an impertinent person with no regard for a classic tale.)
I lost my iPad 3 at the Denver airport in December's mad rush. My fault, nobody else's; I was furious with myself.
I submitted my claim at the airport lost and found, believing I would never see it again. (BTW, save yourself the trouble and use their online site.)
A friend of mine told me about 'Find My Phone', which also works for iPads. We logged onto iTunes, on his iPhone, with my password, and I was able see the name I had given my lost iPad. I told 'Find My Phone' to wipe my iPad and display my cell phone number on the screen, just in case someone "honest" found my iPad. I knew I had locked my iPad but I decided this was safest. They can always wipe it, but iTunes will never allow it's use, due to the original owner's serial number on file. It becomes a 'brick'.
Segue, 2 months later.
I bought a new Air 2 because I need an iPad to run ForeFlight, a pilot program for navigation in small aircraft. One week later, I get an email from Apple, telling me to contact law enforcement at the airport (Lost and Found), and they even gave me the contact phone number to call. Sure enough, the airport found my iPad. The way I figure it, someone turned it in probably the day I lost it, and it took 2 months for Denver Airport to process the "mountains" of stuff they have turned in by travelers over the holidays. I was just happy I have it back. I took it directly to the Apple store to see if they could turn off the 'wiping' procedure and restore my old iPad. Nope! No can do! Once you tell it to wipe, through "Find My Phone", it's a done deal. Then I remembered something...
I had not set up Find My Phone on my old iPad, at least as far as I could remember. Maybe, just maybe, there was a way around this. Well... I found it.
I was told that if my iPad connected to WiFi, even it it were publicly open, it would connect to iTunes and automatically start the wiping process. Well, maybe.
Fortunately for me, Denver Airport Lost and Found had powered up my iPad, saw that it was passworded, hit the off button (so they thought) and instantly called Apple with the serial number on the back. That is what prompted Apple to email me. Thank you Apple! Actually, they had put it to sleep, not turning it OFF. Over 2 months, the battery went dead, a good thing.
When I got it home, I began to think about the power up sequence. This iPad had been setup to instantly connect to my home router. If I charged it, and it connected, I feared it might started wiping, so I devised a plan. Worst came to worst, it would wipe and I'd start over. Here's what actually happened.
I live far enough from town, that only a few WiFi routers exist nearby, and they are all encrypted. So, I turned off my router and let my iPad charge, just in case it tried to connect when it had enough charge to come out of deep sleep. Within about an hour, it was up and running again. I went into the settings and turned off the WiFi. Then, I turned my router back on. This allowed me to use my new Air2 to go out to iTunes and list all devices on Find My Phone. Lo, and behold, there was a list with my old iPad and my new Air2. I removed the old iPad from the list. Voila! It was gone! Just to be sure, I copied any configuration I wanted onto my new iPad from my old iPad, manually. (This was more of a science experiment, so I was motivated to see if this worked. It's a geek thing.) When I was finished and ready, I re-enabled the WiFi on the old iPad. Sure enough, it connected instantly to my router, and nothing happened. The only thing it needed was 138 email updates, a few other things, and of course, an iOS update, performing flawlessly. My old iPad was back to normal. No wipe and just like I left it. There ya have it. A way out.
BTW, when I walked into the Apple store in Boulder, Colorado, they were all amazed that the Apple process had worked and I got my iPad back. Remember, I had been in there a week earlier and bought a new one, telling them my woes. That's when they told me it would be wiped, if ever found.
And what will I do with two iPads? You guessed, sweetie wumpums gets the other one.

Force iPad into Recovery Mode. Follow step 1 to 5 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.

IOS6 Maps function is terrible, can I restore the old one?

Help. What has happened to the Map application in iOS6? It is terrible, almost unusable. The resolution is used to be good, now places I could easily see in fine detail are either gone from the map entirely or the resolution has been dowgraded significantly. Railway lines seem to have disapeared also? What has happened? Why release an update with significantly worse performance than the one it replaces? I need the map app and I can't really use it in it's current condition. Can I go back to the previous operating system? Is there a way of rolling back my system and restoring the old one?
Thanks

and some that don't agree:
http://www.nbcnews.com/technology/gadgetbox/apple-maps-furor-overblown-1B6071011
http://techcrunch.com/2012/10/06/consumer-reports-ios6-maps-competent-enough-iph one-5-ranked-top-smartphone/
Regardless, if the iOS 6 Maps app doesn't work for you, then it doesn't work. Apple reports that they are working on improving their new Maps service. You can reports problems via these procedures:
http://www.macrumors.com/2012/09/24/how-to-report-a-problem-with-ios-6-maps-data /.
Until iOS 6 Maps reaches the level of finesse necessary to be fully usable to you, take a look at some alternatives:
Bing Maps offers a very good maps service with Bird's Eye, a feature similar to Flyover. It's arguably better than Google Maps.
http://itunes.apple.com/us/app/bing/id345323231?mt=8
You can use Google Maps by creating a shortcut to the Home Screen with help from the article below.
http://www.ign.com/articles/2012/09/20/how-to-get-google-maps-on-ios-6
MapQuest also has a very nice app available.
http://itunes.apple.com/us/app/mapquest/id316126557?mt=8
Nokia Maps is another great service that you can add to your Home Screen via a web shortcut.
http://m.maps.nokia.com
Waze is another very well reviewed app.
https://itunes.apple.com/us/app/waze-social-gps-traffic-gas/id323229106?mt=8
Here's an article detailing how to receive Public Transport directions.
http://www.wired.com/gadgetlab/2012/09/transit-apps-ios6-woes/?pid=3798
If you would like to send a suggestion to Apple, please go to
http://www.apple.com/feedback
(This information, with some additions and slight alterations to the phrasing, provided by kind courtesy of HuskieN, another poster in these forums)

Damaged install disk for Snow leopard. How can I restore from timemachine

Hello,
I got SMART warning about my hard disk, I got it replaced by a shop, but said I would do OS restore myself. (cant afford cost )
Thought it would be simple - but it is anything but.
It appears my install DVD is damaged, so was not able to boot with Grey OS install disk - holding the C key.
I managed to get iMac to boot up using the old disk - using firewire dock. However I was not able to restore old disk and OS to new disk, Due to IO read error.
(this is why I had the SMART warning).
So I am unable to get the OS on the new HD using the old disk or the DVD as these are both damaged.
The computer is running, so I thought I would try buying and downloading LION - then using the migration tool . The download is still running after 2 days.
I went to apple store, and was told that they cannot replace DVD , so I should bring in the iMac = and pay for the restore. Dont wish to do this.
As I have the computer and OS running, is there anything I can do to get a time machine restore from another backup disk (USB).
This I hope would resolve my woes.......

Call Apple Customer Support 1-800-767-2775 (telephone numbers for other countries - http://support.apple.com/kb/HE57). Provide the serial number and specifications of the Mac.
Sorry - my profile is wrong. Disk is 10.6.2 It is the original disk that came with the machine.
Garbage in, garbage out.

EMac won't boot of restore CD

I have an eMac running Panther that won't boot up (I don't remember what os version number).
Recently I bought my Mac a new ultra thin keyboard. This keyboard requires a new driver to run the Mac specific function keys. I downloaded the driver, installed it and it didn't work, so following these instructions: (http://www.tuaw.com/2007/08/26/fix-those-aluminium-keyboard-woes/) I tried reinstalling... with woeful results. My eMac will no longer go past the grey apple screen with the spinning wheel. Sometimes (not always) it ends up on the grey no entry sign.
I have tried to reboot off the eMac Install and Restore disk (no.1). It doesn't work, just ejects the disk and carries on (so I cannot run "archive and install"). I have tried booting holding down "C", ALT, CMD-OPT-SFT-DEL and have even tried to boot off my disks for earlier OSX versions (10.2 and 10.0.4). No luck with anything.
I was able to make the Hardware Test run but it found no errors.
I have reset PRAM and I still couldn't boot of the restore disk. I tried booting with CMD-V, both before and after resetting PRAM. Previously I got about 15 lines of text and then the machine stuck on "still waiting for root device". After resetting PRAM I get about 200 lines, but all saying "can't determine" or "couldn't alloc" or "can't generate" or "can't find" or "cannot resolve" or "did not complete" up until it gets to "IP Firewall loaded" at which point it freezes.
So I have run out of ideas... can anyone suggest what I can try next, or how I can finally get my eMac restore disk to boot up?
(I also tried to save my files by connecting my MacBook and using Target Disk Mode... but although I was able to connect ok, all the folders I need to copy have a 'access denied' icon next to them... so I couldn't get that to work either... very frustrating!)

That you can boot off the Apple Hardware Test CD tells us the optical drive is OK. You have the original OS X discs that came with the eMac, which certainly should be able to boot the machine. The most obvious explanation for being able to boot from the AHT disc but not the OS X Install disc would be if the OS X Install disc is defective. Do you recall if you ever booted from the bundled OS X Install disc before? Does the disc show any smudges or scratches when viewed at an angle under a strong light? A more certain test would be to put the eMac OS X Install disc into the MacBook to see if the MacBook can recognize and read the disc.
If the eMac's OS X Install disc does appear defective, there are a couple of things to try. First is physically cleaning the disc; you can rub it with a soft lint-free cloth using distilled water (look in the auto section of grocery or drug stores) --- distilled avoids any trace chemicals or sediments in tap water --- or using the cleaning solution and mechanical disc spinner from any commercial CD lens/disc cleaning kit (I've used Phillips brand cleaning kits for some time). That should work well for smudges or any buildup of grime on the disc. If using a commercial CD lens/disc cleaning kit, use the lens cleaner for a pass or two in the eMac, just to improve the signal-to-noise ratio when trying to read th OS X Install disc.
If cleaning the disc doesn't help, you can try a couple of things. A phone call to eventually reach a live operator at the Apple Store or AppleCare will let you ask the person on the other end to check if there are any bundles disc sets available for your specific eMac model (you'll want to have the info in eMac: How to locate the serial number and identify your model handy). Such disc sets are sometimes unofficially available long after the Mac model with which they shipped goes off the sales catalog, and are available for a fairly modest charge.
Otherwise, you'd want to find another set of OS X Install discs that will work with your specific eMac model and let you do an Archive and Install to preserve your mail and other user data in place (which is easier than copying all user data to the MacBook, doing an erase & install on the eMac, and then dragging your data back from the MacBook). Finding an eMac-specific (gray label) set of discs on someplace like eBay would be least expensive but most time-consuming, and you'd need to make sure you get the right model eMac discs. It would be more certain of the results to get a retail (black label) OS X Install disc. Panther 10.3 of the same or higher dot version number as the eMac shipped with will work. It may or may not work to use a non-eMac model specific gray label Panther OS X Install disc if you afterwards use the Mac OS X Combo Update 10.3.9 on the eMac.
It might be easiest to just get the retail Tiger OS X 10.4 discs (still available by calling the Apple Store last time I'd heard), especially if you qualify for the educational or federal government/contractor purchasing discount. Upgrading to Leopard may also be an option with your eMac, but Tiger is fully mature and has lesser CPU and memory demands than Leopard. If you do go for the retail OS X disc route, be sure to run Disk Utility > Repair Disk from the Installer's menu --- Disk Utility in Tiger 10.4.2 and later is significantly more capable than DU in earlier versions.
And, come to think of it, upgrading to 10.4 would also eliminate the conflict with the keyboard function keys software that started all this in the second place (first place being the spilled chocolate milk on the original keyboard; just be grateful it wasn't small inquisitive peanut butter and jelly smeared hands trying to insert a CD into the optical drive).
Good luck! This is certainly an aggravating experience to go through for what should've been a two minute job of swapping keyboards! (If it helps any, from experience I can tell you that before you know it, instead of worrying about your children with computers, you'll be worrying about them with cars.)

Restoring From Backup? Can't!

I am not really sure as to where I should post this thread because it is quite a mixed topic. I recently updated to the iOS 4 on my iPhone 3GS 32GB, i first deleted everything of it and then wanted to restore from backup after the update. Update all worked fine until I realised I could not even choose a backup?! iTunes had skipped the step and had gone straight to naming my iPhone. So i restored again, but this time I watched iTunes. Oh right a message come up (from windows) saying 'MobileSyncHelper' has stopped working. How am I going to restore from backup now?! I have tried reinstalling iTunes and the Mobile Device program. Many thanks in advance.
Mike

Thanks for the reply.
After much sleuthing and searching finally found it here:
http://www.iphoneincanada.ca/how-to/how-to-fix-iphone-camera-roll-crash-and-phot os-turned-to-other-in-itunes/
And less than 12 hours later TUAW also posted on their site here:
http://www.tuaw.com/2011/10/29/how-to-use-phoneview-to-fix-your-iphoto-camera-ro ll-woes/
Cheers,
Y

System Image Restore in Window 8.1

I have not been able to find a data migration application that works at cloning a Windows 8.1 hard drive to a new SSD. With that in mind I want to go about moving the contents, data and operating system from my working C: to a new SSD. I want
to go about it as if I have backed up my system, my C: drive has failed so I need to install a new drive and restore my data and operating system to the new drive. I can't seem to find any simple (this should be simple) straight forward way to do this
nor can I find any form of written instruction on how to go about this.
I would love to have someone articulate this. As it stands I have a fully operational intact C drive. I have completed a disk image to a second separate hard drive. I now want to restore that content to a third (SSD ) drive.
Where do I begin?

There is a system backup tool called System Image Backup, follow these steps to conduct this:
Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter File History in the search box, tap or click File History, and then click System Image Backup at the left part.
See the screenshot as below, you can backup it on local machine or a DVD or a network share folder:
Besides, I need to point out that this backup method will generate a vhd file, if you want to restore the system you need an DVD installation midia.
You cannot just restore a vhd file directly to the hard drive.
regards
v-yamliu

How to restore playlists and ratings after hard drive format

Several people have reported problems restoring paylists and ratings after reformating a hard drive. Here is what worked for me and what did not.
I had to reformat my hard drive. Before doing that I exported my playlists from itunes to another hard drive as an xml file. I also copied the folder with all my songs to another drive. (Also of course had it backed up on DVDs.)Then I copied the itunes library files (see url http://docs.info.apple.com/article.html?artnum=93732) to anoher drive.
After reformating my hard drive and installing the lastest verion of ITunes, I copied the actual songs back into a subfolder in my music folder. I then told iTunes to import the subfolder with the actual music. That resulted in a restored library that lacked playlists and ratings.
Don't do this
I purchased Anapod ($30.00) because its web page said (http://www.redchairsoftware.com/anapod/):
"Anapod CopyGear is an easy-to-use, compact utility for copying music tracks, playlists, podcasts, photos, and videos from your iPod back to your PC."
Well, I did transfer 104 playlists back to my iTunes library through the Anapod backup function. However, the transfer also put more than 20 gigs of duplicate songs into the library. All of the songs listed in the playlists were duplicated in iTunes. I could find no way in Anapod to simply copy the ratings and the playlists. Anapod documentation was outdated. For example the online help pages said that playlists could not be backed up. This was confusing because I had just done that.
"In a future release we will be adding the ability to backup your iPod playlists. This will allow you to generate backup files of your iPod playlists on the computer. These files will not be usable on your computer though. They can only be used to restore playlists at a later time on your iPod (assuming it still carries all the audio files referred to in that playlist)." This text is from url http://www.redchairsoftware.com/anapod/support/tome/tx2pc.php#5.1.2
I sent requests to Anapod for help today, but they have not been answered yet. Docs truly did not seem to help. Would have been good if there was a pdf file rather than just an online help html file that seemed outdated.
This worked for me:
I ended up having iTunes wipe out the entire library because of all the dups Anapod made. (Made sure that iTunes only wiped out library and did not delete actual songs from hard drive. Then I had iTunes import my subfolder with songs again. That brought me back to where I was before wasting money and much time on Anapod.
After I had my iTunes library up (without ratings and playlists and after finding Anapod did not meet my needs.
1. I imported the xml file to which I had exported playlists before reformating hard drive. That gave me the playlists back although an error message said some items not copied because the music tracks listed in playlists were not in my iTunes library. --Possibly I deleted songs after playlists were downloaded some time ago to iPod. Importing the xml file is probably not necessary because of what I did below.
2. Quit iTunes
3. Because my song ratings were still missing, I then moved the iTunes library files made by the new version of iTunes into a different folder.
4. Then I put my old version 4 library files into the place where the library files should be.
5. Then I crossed my fingers and restarted iTunes. It took awhile to start and said it was updating my library files. Now I have back most or all of my playlists and ratings.
If problems develop, I will probably wipe out iTunes library and use Anapod to move everything from my iPod into a folder and tell iTunes to import that folder. That approach might avoid the dups that Anapod makes when restoring playlists to iTunes.
So my message is keep your actual songs backed up somewhere (such as DVD's and anotehr hard drive) and keep a duplicate copy of your library files somewhere not on your hard drive. With these items you should be able to restore iTunes library to its former status.
Sorry for the length of this message. Hope it helps someone.

The simple version of above:
iTunes Files to Backup (anytime you make additions or changes to the Music or Library that you want to retain)
1) All music files in their current folder structure (usually located in and under the ‘iTunes Music’ folder)
2) The Library database file: ‘iTunes Library.itl’ located in the ‘iTunes’ folder
3) The Library XML file: ‘iTunes Music Library.xml’ located in the ‘iTunes’ folder
4) Any XML playlist files created for Playlist retention
5) The two iTunes.pref files (optional)
-- C:\Documents and Settings\<your username>\Application Data\Apple Computer\iTunes\iTunes.pref
-- C:\Documents and Settings\<your username>\Local Settings\Application Data\Apple Computer Inc\iTunes.pref
6) The XML file of Ratings, Play Counts and Last Played attributes saved from the main Library and created by Otto’s SaveRatings script (also optional, but recommended):
“Download this: http://ottodestruct.com/itunes/SaveRatings.zip . It's a program, just run it like any other program. Run it on the machine where you're copying the info from BEFORE you move the files to the new machine. Click the "Save Ratings" button and it'll create a ratings.xml file. Now when you move the files, move the program and this file as well. Then after you make your new iTunes library, run it again and click the "Restore Ratings" button. Voila, all your information is back in the Library. Well, most of it anyway, it's not perfect. It'll tell you what songs it couldn't figure out though, and there's usually not very many.”

X201 Woes - Do not buy one

I offer this as my story as an X201 owner and the 'support' i have been given by Lenovo. It is a sad but causionary tale and I would suggest that anyone planning to buy a Lenovo laptop takes note.
I initially sent this email on the 8th March and have thus far received no response to it:
I was given this email address to make a complaint regarding the ongoing issue I currently have with my new Lenovo Thinkpad X201 that I purchased from your website just before Christmas. Whilst your support staff have been generally courteous and polite (this is certainly not a complaint against them), getting some resolution to my problem has proved difficult, expensive and time consuming. My problem’s start with an intermittent fault with my wireless that seems to cut out for no reason and will not restart unless I reboot the computer. I initially contacted your colleagues on the 28th Feb regarding this issue after logging my issue online and being given an issue number 01DM8W5 . They remoted onto my laptop and whilst keeping me on the phone for 40mins looked at the various settings without changing much except 1 power saving setting within power manager. I was asked to get in contact should this solve not solve the issue and I was reasonably satisfied that they had attempted to fix the issue, I asked if this was a known issue and I was told it was not. As I work in IT I checked the relevant forums on Lenovo and found that a number of people have mentioned this issue. I include a number here for you to see
http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/Persistent-WIFI-problem-wity-my-X201-ta...
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/x201-wireless-always-suddenly-turn-off-and-can...
http://forum.notebookreview.com/lenovo-ibm/552579-x201-intel-n-6200-severe-wifi-issues.html
I have also included a couple of other articles that describe the same issue on other laptops (wireless card issue?)
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T510-Advanced-N-6200-wireless-turns-off-its...
As the issue occurred again, I contacted your team on the 1st March and explained that the fix had not done the job. Your colleague immediately stated that I should return the laptop complete for repair and probable reinstall and as I only have a carry in warranty I would have to bring it into one of your service centres. I explained that this would not be a problem (although I was not impressed at the idea given the expense of the laptop in the first place) and given that I live on the edge of London I assumed that IBM/Lenovo would have a service centre in the capital. I was still in discussion with your colleague when I realised that I was required to take this to Colchester which is 58 miles (approx 95km away). I explained that this was not acceptable and the offer of a courier was made (something again not easy given that it requires you to be in between 9-5 with no specific time given for collection and losing my laptop for at least a week, I do have to work). I explained to your colleague that I hadn’t tried suggested fixes from your forum (uninstalled access connections, Intel drivers and tried reinstalling) and before wasting my/your time/money it may be advisable to try these first.
Sadly these also did not manage to fix the issues either so I contacted you again on the 7th March to organise a courier collection, another member of your team stated that issue number 01DM8W5 had been closed and I would have to open another (issue number A1LXVYL). Although annoying, I explained what had been happening and your colleague asked to remote onto my computer. I agreed and explained that on occasions when I have issues Fn+F5 may not work (it wasn’t). I also explained the fixes I had tried and that even though she denied this was a known issue the Lenovo forum suggested otherwise. She then proceeded to reinstall access connections and the Intel drivers, restarted the pc and after another 30 mins on the phone (at my expense) said it was now working so the issue must be fixed and she would not get the pc collected. I explained that the definition of an intermittent fault is that it doesn’t always happen and all she had done is reinstall what I had already reinstalled. She then opened a cmd screen and started a ping going and stated I was required to provide a print screen when it next happens. I explained that the ping would not stop as the computer was currently on a wired connected to ensure that the remote connection was not dropped (something that had been requested on previous calls and something I had explained to your colleague), at this point she seemed to be trying to get rid of me. As she would still not accept there was an issue I suggested that it would probably be best that I call back when the issue next occurs on a wired connection so she could see what has happen. She said this was the best plan and that was how we left it.
The issue has reoccurred today (8th March), and I have spoken to another one of your representatives. I explained what had been said previously and that they were welcome to log onto my pc to check the issue. I was now told this was not required and I would be sent an email with the details on how to post the laptop back to the service centre. I explained that a courier had been previously offered and then after checking this I was offered this again (9-5, no time slot). Luckily, my fiancé is off work tomorrow and is able to wait in for the collection, I hope it turns up. I checked with your colleague and I explained that I have copied a number of files etc to my new pc and would I need to back it all up. I was told that I could remove the hard drive and battery and just send back the shell for testing and I will be without it for at least 6 working days.
As you can see, I have not had a great experience with your support team wasting both my time/money to try and sort this out. As from tomorrow I am going to be without the laptop that I have spent the best part of £1000 on for a minimum of a week and my fiancé is going to have to wait in, possibly for the whole day, to have it collected. It also seems that your support representative seemed unwilling to accept that this is a known issue and didn’t seem to follow the same procedures for dealing with it. Due to these issues and the time/expense I have had to go to thus far to get my laptop repaired I would think that it would only be fair that my warranty to be reset from the date the laptop is finally returned to me for a whole year and if I encounter any further issues with the wireless I should have the option of returning the laptop in full and receive a full complete refund. I have been tried to be as reasonable as possible with your company and with your staff and I hope you that will be with me. I hope you understand my frustration and can return my laptop in fully working order shortly. If you could acknowledge receipt of this email it would be appreciated.
After receiving no response i contacted support again today (30th March) as the problem is still not solved and here is the update i sent in.
The laptop was collected on Wednesday 9th March in the box the laptop was delivered in. It spent a week in the repair centre and I was contacted by support to say that the centre now required my hard drive as they could not replicate the problem. I explained that this was unacceptable as I had personal data locked on the drive and had not removed it as I had been told to keep the hard drive. I suggested they were just going to do a complete system restore which the engineer checked and agreed with, they said they would send the laptop back to me so I could do this. I also asked if my complaint email had been received as I had received no response and I was promised that this was being escalated to management. I asked what would happen if the laptop still did not work, the support engineer would not give me an answer stating that management would have to decide this. I also asked for a timeframe regarding a response to my email and again this was not forthcoming.
When I finally collected the laptop from my local DHL centre which is only open/can deliver Mon-Fri 9-5 (do they think people don’t have to work) I copied all the data off of the laptop and did a full system recovery. Sadly this still has not solved the issue so today (30th March) I have again contacted the support line and explained that it still is still not working and I have still not received a response to my email. After a long wait whilst the engineer looked for my email I was assured that it had been escalated to ‘The Management’ and they were looking into it. I requested to speak to ‘the management’ as after all this time I was running low on patience but was told they were unavailable to talk to (even though the engineer had apparently just spoken to them) and I would get an email at some point (no timescale given again). I thanked the engineer for his help and finally received this complaints reference from him shortly afterwards.
I am writing this with a network cable plugged in as the wireless has indeed cut out again. I have done some research myself in the event viewer (something none of the support engineers investigated) and have found these entries that seem to occur every time it happens
The description for Event ID 5005 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\NDMP7
Intel(R) Centrino(R) Advanced-N 6200 AGN
The specified resource type cannot be found in the image file
I also get the same error with event id 5007 and 5032.
So now if you could please organise collection of the laptop as soon as possible so I can purchase a reliable ‘business’ laptop it would be appreciated.
Regards
I have sadly given up and now all i want is my money back.

Thanks for your replies. The problem is not with the aerials or the connection. I'm pretty sure it's the card and I told them as much when i spoke to them. It does still appear in device manager, sometimes stating that the device can not start, not always though. When the issue occurs there are events in the event manager that suggest that the wireless card is playing up, something that none of the so called technical support even checked. The bluetooth remains working so and there isn't any real play in the swtich, so I would suggest that isn't the issue. I've read about almost exacly the same issue and they sent him a replacement wireless card, something i'd be quite happy to do but again something they refused to do.
As an update, i've finally got a response from their complaints department after being told to write to a different email address (sadly forwarding is something they don't know how to do) and I have been told that they will not give me a refund until the problem has occured 3 times. I did argue that it has happened many more times than that and given the 2 times they have remoted onto my pc and i time i sent it back this constitutes 3 times but I will give them one more chance to fix it. They once again wanted me to pay to send it in but agreed to a courier after a bit of coaxing. Luckily the fiancee has got a day off to wait in for the collection as it could be anytime from 9-5. Fingers crossed this will be the end of it, sadly the bitter taste it has left won't leave for a while.

Trouble backing up and restoring voice memos

I tried to save my voice memos from my iphone 5s to my (pc) computer. I successfully did this one month ago, I created a backup of my iphone and then synced the iphone with the computer. Now a month later I am trying to do this again with the new voice memos. I plugged my iphone in and made a backup and then tried to sync the phone. When I tried to sync, itunes told me that my iphone is synced to another itunes library. (not true, I last synced it to this same library on this same computer!) Since I had just made a backup, I figured it should be safe to sync (which means erasing the phone, because itunes claims that my phone is synced to another computer), and then restore from the backup I just made. I did this, and everything was restored except the voice memos. There are only voice memos from the last month, and nothing previous to that. (also strange, there are two of each voice memo!) When I use 3rd party software to see what is contained in the backup, it says there are 300 voice memos. However, when I restore from this same backup, there is only a small portion of that. Why is this happening? How do I get my voice memos back? I could buy the third party software to extract all the voice memos, but these files don't contain the names I gave them, only a numeric code containing the date and time they were made. This isn't very useful. I want the voice memos back on my phone, with their names intact.
Also, for whatever reason, when I last tried to sync my phone a month ago, apparently it didn't actually put the voice memos into my itunes folder on my computer, so even though I thought that voice memos from before a month ago should be safely saved on my computer in itunes, they actually aren't. This means I have lost ALL my voice memos except for the last month. please help!!! I am just trying to make a second copy of my voice memos on my computer to keep them safely backed up, but every time I do this it ends up deleting the original copy! There must be some way to do this, and to retrieve the voice memos I know are contained in the backup.

anyone? help please?

HT1351 Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Sorry, I meant the letters look "faded" not faed.

IMac running 10.7.3 stuck on rainbow wheel right after desktop launches and google chrome trying to restore a previous browsing session

Hello All - thanks in advance for your help with this.
The problem I'm encountering is on an iMac 24" from 2008, Intel Core 2Duo 1.3 GHz processor. I'm running 10.7.3 but have yet to install the client combo update.
My computer would not wake from sleep this morning after having been left on all night. The last two apps I had been running last night before this morning's freeze up were Google Chrome and iTunes. I restarted the computer and noticed at the login screen that one of the login accounts that is normally set up for use had disappeared. Once I logged in to my account, which had not disappeared, and arrived at the desktop, Chrome automatically tried to relaunch and restore the previous session with a note indicating that the browser had not been quit properly.
iTunes was running as well but had no functionality - non responsive to mouse click commands, etc. About thirty seconds later the rainbow wheel appeared and began spinning.
Tried force quitting both applications applications respectively but the finder was non-responsive as well. The dock would pop up when moused over but I was not permitted to select any of the icons. Restarted the computer and essentially the same thing occurred but I was able to quit out of iTunes this time before the rainbow wheel started.
Tried restarting with all peripheral hardware disconnected. No change. Tried booting up in safe mode - didn't work. Rebooted in disk utility mode - ran disk verification and was told all was well. Ran permissions verifications and was told there were problems. Repaired the permissions issues successfully. Rebooted again but same issue with desktop/apps freezing up. Rebooted into Disk Utility mode and tried a reinstall of lion - reinstall successul but upon normal reboot desktop still frozen once I launched Chrome and attempted to get to apple site to download the 10.7.3 patch.
Tried rebooting in disk utility mode to restore from a time machine back up - the external hard drive where my back ups are stored did not appear as a restore source even though I had reconnected the USB cable.
I then rebooted again into disk utility mode and tried to use safari to navigate to the apple site and download the 10.7.3 client combo update. No dice - received error messages saying the download could not be completed because there was insufficient memory available.
Called Apple - rep said I should take the computer in to the store - refused as of the time of the call because I had already wasted half the day on this and didn't want to flush the remainder down the toilet hanging around at the Apple store. So much for that - the day is now totally wasted any way.
Another couple of bits of information which may or may not be helpful:
When I'm in disk utility mode the disk image icon at the top of the list of disk images/mounts on the left hand side of the utility window is in red text: 320.07 GB WDC WD320...and the main dialogue box says: "This drive has a hardware problem that can't be repaired. Back up Data and see Apple dealer for help." One might conclude that my computer is therefore dead...not exactly. This happened once before after trying to set up a bootcamp partition using XP instead of windows 7. XP is not supported by Lion but I was trying a work around. Soon thereafter I upgraded my OS to 10.7.2 (or.3 can't remember) using software updater instead of a full native download from the Apple Support site and the computer went bananas. After the upgrade I was getting the CUI ???? errors which have since become infamous. While working with Apple phone support on the CUI issue and using disk utility on that issue, that same red text disc image came up and the note about my hardware having failed as described above. Apple told me I was cooked and my machine was finished. They were wrong. I can't remember what I did but I worked on the problem a bit more and was eventually able to upgrade my OS from the native download and get my machine back in order and runnign fine.
I recently attempted the bootcamp partition (stupidly) work around for XP again without success - last week before all of the latest drama set in. YES I have learned my lession and will not attempt this again.
So that's what's going on - sorry for the Moby Dick lenght description but I figured the more details available the more likely some one is to know how to fix the problem.
Any thoughts, suggestions, HELP please!!!
Thanks.

Hello All - thanks in advance for your help with this.
The problem I'm encountering is on an iMac 24" from 2008, Intel Core 2Duo 1.3 GHz processor. I'm running 10.7.3 but have yet to install the client combo update.
My computer would not wake from sleep this morning after having been left on all night. The last two apps I had been running last night before this morning's freeze up were Google Chrome and iTunes. I restarted the computer and noticed at the login screen that one of the login accounts that is normally set up for use had disappeared. Once I logged in to my account, which had not disappeared, and arrived at the desktop, Chrome automatically tried to relaunch and restore the previous session with a note indicating that the browser had not been quit properly.
iTunes was running as well but had no functionality - non responsive to mouse click commands, etc. About thirty seconds later the rainbow wheel appeared and began spinning.
Tried force quitting both applications applications respectively but the finder was non-responsive as well. The dock would pop up when moused over but I was not permitted to select any of the icons. Restarted the computer and essentially the same thing occurred but I was able to quit out of iTunes this time before the rainbow wheel started.
Tried restarting with all peripheral hardware disconnected. No change. Tried booting up in safe mode - didn't work. Rebooted in disk utility mode - ran disk verification and was told all was well. Ran permissions verifications and was told there were problems. Repaired the permissions issues successfully. Rebooted again but same issue with desktop/apps freezing up. Rebooted into Disk Utility mode and tried a reinstall of lion - reinstall successul but upon normal reboot desktop still frozen once I launched Chrome and attempted to get to apple site to download the 10.7.3 patch.
Tried rebooting in disk utility mode to restore from a time machine back up - the external hard drive where my back ups are stored did not appear as a restore source even though I had reconnected the USB cable.
I then rebooted again into disk utility mode and tried to use safari to navigate to the apple site and download the 10.7.3 client combo update. No dice - received error messages saying the download could not be completed because there was insufficient memory available.
Called Apple - rep said I should take the computer in to the store - refused as of the time of the call because I had already wasted half the day on this and didn't want to flush the remainder down the toilet hanging around at the Apple store. So much for that - the day is now totally wasted any way.
Another couple of bits of information which may or may not be helpful:
When I'm in disk utility mode the disk image icon at the top of the list of disk images/mounts on the left hand side of the utility window is in red text: 320.07 GB WDC WD320...and the main dialogue box says: "This drive has a hardware problem that can't be repaired. Back up Data and see Apple dealer for help." One might conclude that my computer is therefore dead...not exactly. This happened once before after trying to set up a bootcamp partition using XP instead of windows 7. XP is not supported by Lion but I was trying a work around. Soon thereafter I upgraded my OS to 10.7.2 (or.3 can't remember) using software updater instead of a full native download from the Apple Support site and the computer went bananas. After the upgrade I was getting the CUI ???? errors which have since become infamous. While working with Apple phone support on the CUI issue and using disk utility on that issue, that same red text disc image came up and the note about my hardware having failed as described above. Apple told me I was cooked and my machine was finished. They were wrong. I can't remember what I did but I worked on the problem a bit more and was eventually able to upgrade my OS from the native download and get my machine back in order and runnign fine.
I recently attempted the bootcamp partition (stupidly) work around for XP again without success - last week before all of the latest drama set in. YES I have learned my lession and will not attempt this again.
So that's what's going on - sorry for the Moby Dick lenght description but I figured the more details available the more likely some one is to know how to fix the problem.
Any thoughts, suggestions, HELP please!!!
Thanks.

When I login, all of my desktop items are gone, the "Finder" icon is bouncing and a message asking to restore windows is blinking but unresponsive. I can't exit out of it. What do I do? I've tried force quitting, and it doesn't get rid of it.

When I login, all of my desktop items are gone, the "Finder" icon is bouncing and a message asking to restore windows is blinking but unresponsive. I can't exit out of it. What do I do? I've tried force quitting, and it doesn't get rid of this message. When I login to my husband's account, this message does not appear.

Hey sunnyday7!
Here is an article that can help you address this issue:
OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/ht3411
Additional Information
OS X automatically relaunches the Finder when it is quit. If the Finder is unresponsive, use Force Quit to relaunch it. Select Finder in the Force Quit Window or Dock, then click Relaunch.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I am trying to restore my catalog having previously done a back up to an external hard drive and subsequently an incremental backup. I am using Photoshop Elements 11 and the only option given in the restore procedure is to open a .tly file.

I have done this but now the restore function is asking for yet another file, which i assume to be the original back up, but that is the only .tly file since the only other relevant file appears to be called catalog.buc but that is just not visible when using the restore function? How do I continue from here with this restoration of my catalog?

Martin_Had a écrit:
Thank you Andaleeb. I appear to have an old backup of a year ago, and a more recent full back up plus an incremental backup.
Regrettably I don't really understand what is going on because firstly the restore does not complete its cycle so I cannot see what that backup file contains and secondly all I have read would suggest that the .tly file is the full backup and the catalog.buc file is the incremental backup. For the present, the catalog shows the photos for 2014 which makes me think I might have backed from the old back up file.
I am minded to create another catalog and try again.
Any views on what I can do?
A backup (full or incremental) is a folder, not a file. It contains renamed pictures file copies as well a copies of the files and subfolders of the original catalog. The catalog.buc is a renamed copy of the database of your original catalog while the backup.tly. That backup.tly file contains the information to restore the renamed pictures where you decide, the original location or a new custom one. You can't do anything with the backup yourself, only the restore process can do the job if it finds the backup.tly file. In the case of an incremental backup, you have to tell the restore process where to find the incremental backup folder; it finds the backup.tly file in that folder and finds what is to restore there; then it asks you for the previous backup folder (in your case the full backup); you then browse to that full backup folder so that the restore process can find find the backup.tly there; the restore then deals with the rest of the files to restore.

I want to Sync my iPhone 4 to iTunes however I get an error message from iTunes each time I connect the phone to the PC saying that I should restore to factory settings. Frustrating because it's already annoying enough that I can't drag and drop mp3's!!!

I have never been so frustrated before in my life with any phone. I find it obnoxious as it is that I cannot simply drag and drop files (especially MP3's) straight from my PC directly into my phone, which I have been used to doing up until now. Everyone who convinced me to get the iPhone has instructed me that my frustration can be fixed by downloading iTunes and syncing it all up via that program (which I have never used before). So, I downloaded the program successfully, however when I connect the iPhone 4 to the PC and iTunes is open, I get an error message that 'iTunes cannot read the content of the iPhone "iPhone" and that I should go to the Preferences tab of the iPhone and select 'restore' to restore this phone to factory settings. First of all, I don't understand why I need to do that. I have already downloaded apps and other important things in the 2 days that I have the phone. I am also scared that it will erase my contacts. This is such a headache. Music is very imporatant to me, but I am getting so frustrated that I don't have freedom over the phone which I thought was supposed to be one of the best out there. I would really appreciate help in this matter. I am sure the phone is great but I am on the verge of taking it back and getting something else.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

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