Retention Policy not working for OWA accounts

I have Exchange 2010 running, with 100% of users using OWA, not Outlook as their mail client.
I have one use that wants to have messages in all his folders deleted at the end of each day. Specifically, these folders are under the Inbox, but are subfolders in the Inbox, not the Inbox itself.
I set up a retention policy tag with the Tag Type "All other Folders in the Mailbox", with age limit for retention for 1 day, and the action to delete and allow recovery.
Then I applied the Retention policy just to that one users.
The next morning, all the messages from the day before were still there. Did I miss something in the setup?
Does the "1 day" retention delete messages after 24 hours of the message being there, or at the end of each day can I have it delete all the previous messages?
Does this have something to do with the fact that we are running OWA, not Outlook? I can right click on the folders and view retention policy...it just says "Use Parent Folder Policy"...nowhere can I find the parent folders policy.
Any advice would be appreciated.

Hi,
For your retention policy not working issue, we can try the following troubleshooting:
1. Please check whether it has Event ID 9017 and 9018, to make sure the MRM working well.
2. Please check the Managed Folder Assistant service is working well.
3. Please use MFCMAPI Tool to check the "PR_MESSAGE_DELIVERY_TIME" and "PR_CREATION_TIME" properties on the items that should be removed.
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

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Exchange 2013 CU3 Retention Policy Not working for Calendar & Tasks

We are currently on Exchange 2013 CU3 with Online Archiving Enabled for the user
Default policy is set to move all the items in mailbox which are older than 30 days to online archive mailbox.
Calendar and Tasks Items are also getting archived alongwith other Outlook items from Inbox,Deleted Items etc
Followed Technet website and created RPT for Calendar and Tasks with retention disabled
Still DPT takes precedence and move all the items under Calendar and Task to Online Archive Mailbox

Hi Sam,
I recommend you refer to the following article, despite this for Exchange 2010, however the same applies to exhcnage 2013:
Prevent archiving of items in a default folder in Exchange 2010
To prevent the <acronym title="Default Policy Tag">DPT</acronym> from being applied to a default folder, you can create a disabled <acronym title="Retention Policy Tag">RPT</acronym> for that folder (or disable
any existing RPT for that folder). The Managed Folder Assistant, a mailbox assistant that processes mailbox items and applies retention policies, does not apply the
retention action of a disabled tag. Since the item/folder still has a tag, it's not considered untagged and the DPT isn't applied to it.
Why are items in the Notes folder still archived?
If you create a disabled <acronym title="Retention Policy Tag">RPT</acronym> for the
Notes folder, you'll see items in that folder are not deleted, but they do continue to be moved to the archive! Why does this happen? How do you prevent it?
It's important to understand that:
A retention policy can have a <acronym title="Default Policy Tag">DPT</acronym> to
archive items (using the Move to Archive retention action) and a DPT to
delete items (using the Delete and Allow Recovery or
Permanently Delete retention actions). Both apply to untagged items.
The move and delete actions are exclusive of each other. Mailbox folders and messages can have both types of tags applied - an archive tag and a delete tag. It's not an either/or proposition.
If you create a disabled RPT for the Notes folder to not delete items, the archive DPT for the mailbox would still apply and move items.
When it comes to archiving, there's only one archive policy that administrators can enforce – the <acronym title="Default Policy Tag">DPT</acronym> with 'Move to archive' action.
You can't create a <acronym title="Retention Policy Tag">RPT</acronym> with the 'Move to archive' action. This rules out using the disabled RPT approach to prevent items from being moved.
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Personal tags in Retention Policy only working in OWA, not Outlook 2010 client

Version: Exchange 2010 SP2
Client: Office Professional Plus 2010 SP1
As we don't want to enforce retention or archiving policies, but still give users the options to add tags to folders I set up new Retention Policy with the following tags only:
-Personal 1 Year move to archive with age limit of 365
-Personal 2 Year move to archive with age limit of 730
After enabling the Archive for a test user and adding their mailbox to the retention policy, in Outlook client assigned the "Personal 1 Year move to archive" tag (from Ribbon) to a folder with email going back several years. I ran Folder Assistant
in PS for that mailbox, but nothing happened.
I then assigned same tag to same folder using in
OWA and it worked immediately after running the Folder Assistant.
ManagedFolderWorkCycle is set with default setting of 1 day.
I have seen other posts and have tried the above in non-cached mode with no change.
I posted this in the Partner Network forum too but not much luck there
Has anyone come across this before?
Thanks,

I decided to document exact steps trying to use Message Management on a different mailbox. Steps and results below. Note all these steps
were with Outlook in online mode:
Executive summary
Adding tags to a folder in OWA works as expected. The same process in Outlook client (even in Online mode) does not.
1. Enabled Archive for mailbox
2. Assigned Policy
3. Opened Mailbox in Outlook client (2010 Professional Plus SP1)
4. Assigned 1 Year tag to a folder with emails going back 2+ years
5. Ran "Start-ManagedFolder Assistant" on Exch Svr
6. Opened mailbox in OWA, folder does not show as having policy assigned
7. Opened Outlook
8. Checked in Ribbon if policy still assigned to folder, none showing as selected
9. Checked Archive, only some mails moved to archive, many that are much older than 1 year not moved
10. Re-set same tag in Ribbon
11. Closed Outlook, re-opened, tag still not showing as assigned
12. Opened Mailbox in OWA
13. Added 1-year tag to another folder with emails going back 2+ years
14. Re-ran StartManagedFolderAssistant on Exch Svr
15. Opened Mailbox in OWA
16. All emails correctly matching the tag moved to the archive
17. Policy added to folder in OWA showing as assigned correctly
18. Policy added to folder in Outlook not showing as having a tag assigned
19. Opened Outlook
20. Tags in Ribbon still not showing as having policy assigned
21. Properties of folder changed through Outlook showing as having “Parent Policy”
22. Properties of folder changed through OWA showing correct tag/policy

Retention Policy not working

Hello
I have read through multiple Q&A on this subject, but don't really see a solution or understand it
Exchange 2010 SP3 RU 5
RPT
Tag Type - Deleted Items
Age Limit 21 days
Action Permanently Delete
RP - Added to 3 users
Users have deleted email going back 3 years. If I check the deleted Items Policy tab, says policy is applied delete trash older that 21 days.
I set this policy 5 days ago, nothing being deleted.
Is it true I have to wait 21 days for the policy to take effect, I have seen a few people state that, which makes no sense.
Or is it simply not working
Thanks

Hi,
Could you please run the start-managedfolderassistant command against these users to check the result? Is it the same issue?
Did you run Outlook in cached mode? If so, please change to online mode to check if you still see these old emails in the Deleted Items folder.
Theoretically, in Microsoft Exchange Server 2010, the retention age for items in the Deleted Items default folder is calculated based on the date of delivery unless the item was moved or deleted from a folder that doesn't have an inherited or implicit retention
tag. If you need more information, please refer to following article:
How Retention Age is Calculated
http://technet.microsoft.com/en-us/library/bb430780(v=exchg.141).aspx
Thank you for your time. If you have any questions, please feel free to let me know.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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Few days ago a couple of company workers went to vacation. They set up OOF automatic replies in OWA 2013. However automatic replies are not working for external recipients (outside of company). Internal users (company users) receive OOF notification.
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Hi Informus,
Please check if it is allowed in AllowedOOFType of the Remote Domain *
In Exchange 2013, the only way to see or change the current configuration for automatic replying and forwarding to the Internet is via the Exchange Management Shell (EMS) with PowerShell commands.
To get the currently configured Remote Domains, use:
Get-RemoteDomain
Name                           DomainName
AllowedOOFType
Default                        *
External
Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled
AllowedOOFType     : External
AutoReplyEnabled   : False
AutoForwardEnabled : False
To change the settings, use the Set-RemoteDomain command.
Enable automatic replies
Set-RemoteDomain -AutoReplyEnabled $true
Enable automatic forwards
Set-RemoteDomain –AutoForwardEnabled $true
Enable OOF for Outlook 2003 and previous (for Exchange 2007 and 2010 support)
Set-RemoteDomain –AllowedOOFType $ExternalLegacy
To change all these properties at once, you can use:
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
Note:
Valid settings for the AllowedOOFType property are:
External
This is the default and only allows for the new style OOF messages as introduced in Outlook 2007.
ExternalLegacy
This settings allows for both the new style and old style OOF messages and needs to be set if you want to enable external OOF support for Outlook 2003 as well.
None
This setting doesn’t allow for the use of OOF messages at all (both internal and external).
InternalLegacy
This setting only allows for internal OOF messages to be sent for all Outlook versions.
Regards,
Satyajit
Please “Vote As Helpful”
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Hi There
I'm troubleshooting an issue during a exchange 2010 to exchange 2013 migration where the OOF is not working for users homed on the exchange 2010 mailbox servers. This applies to users using outlook 2010 and outlook 2013 .OWA works perfectly and you can also
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Hi ,
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http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx
http://port25guy.com/2013/07/20/user-cannot-set-an-out-of-office-in-exchange-20102013-or-eventid-3004-appears-in-your-event-log/
http://www.theemailadmin.com/2010/06/exchange-server-2010-out-of-office/
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Retention Policy not working for OWA accounts

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