Return/Exchange new item without receipt

Hi Best Buy,
I bought Madden 2015 PS4 for my friend on Nov. 28th in Orange, CT (store 300) with my Amex CC and later realized that my friend has a PS3 console not PS4. I wanted to exchange or return the item but lost the original receipt. Can you please help me to locate the receipt and re-issue it for me?
Thanks!

Hey there crackiee,
Welcome to the forum! I'm sorry for the delay in replying to your post. It's such a bummer when you realize you purchased the wrong gift, and I would be happy to assist you with your request. 
Unfortunately, using the e-mail you registered on the forum, I was unable to locate the purchase. Therefore, if you would still like me to assist you in obtaining a copy the receipt, please send me a private message with your name, exact date of purchase, total amount paid, and e-mail where you would like me to resend a copy. Otherwise, as the RealGeorgeW mentioned, you can call our support line or visit your local store, and they will be able to locate it with your credit card information. 
I hope this information is useful, and thanks for posting here on the forum!
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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