Return / Exchange Question...

I recently bought a MBP and when I got it opened, there was a small nick in the aluminum below the keyboard. I went in to the apple store twice about it, and the second time they were very helpful and told me to call apple care. After a while on the phone, they issued me a RMA number and emailed me a shipping label. I took it to work in it's original boxes, etc., and shipped it out on my lunch hour. When I got home from work I realized I didn't put the power cord in the box! I was wondering how I should handle this, as I don't want to delay the replacement computer from getting here (I'm on a PC right now and MISS my MBP). Anyone have any suggestions on how to get it to them or can I just authorize them to bill me or...? Thanks.

Hi,
Why don't you give apple care a call? To my knowledge Apple do care about customer satisfaction, just be polite, even if you are 100% right and they are 100% wrong.

Similar Messages

Return/Exchange Policy Question

Hello,
I recently bought a PS4 controller from Best Buy (picked it up yesterday), and the R2 button is already starting to become harder to press. Sony suggested that I contat Best Buy because Sony charges shipping to replace the controller. I was wondering what the return/exchange policy was for items that were already opened? Thanks!
Solved!
Go to Solution.

Hello flaw600,
I'm disappointed to read that your new PS4 controller had developed a problem. Please know that I regret any inconvenience to you.
Neihn is right: as long as you're within 15 days of the date of purchase (30 days if you're a My Best Buy Elite member or 45 days if you're an Elite Plus member), you may return the controller to your local Best Buy for exchange. Remember to bring along your original receipt!
I hope this helps. Thank you for writing to us with your question!
Regards,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Return/exchange declined

I tried to return a laptop and I was declined because I was told I returned to many items within a 90 day period. How pathetic is this? I buy laptops, tablets and desktops online usually open box to save money. Several of my purchases recently were open box that I bought online and when I went to pick them up, I noticed scratches on the screen and top side so I returned the laptops while I was still there.
With that being said, I purchased a new Dell 2 in 1 13.3 core i7 that is a nice computer but a little heavier then what I thought it would be. So I took it back to Best Buy to exchange it for a Macbook 13.3 and my return was declined because I had to many returns even though I just wanted to exchange it.
How pathetic is this? I buy laptops, tablets and desktop computers from Micro Center, Staples and Office Depot and I have never been declined on a return or exchange as long as its within the time frame of the return policy.
I can assure you I will never buy any electronics from Best Buy unless this issue is resolved.

Hello kas720,
Welcome to the forum! Picking out the right laptop can be quite a difficult task. I'm sorry to hear that the Dell 2-in-1 you purchased didn't live up to your expectations as it was heavier than you desired. I can imagine it may have been surprising to be denied the return of a product, especially if you were within the Return & Exchange Promise.
The Retail Equation (TRE) is a separate entity from Best Buy that helps monitor return and exchange history for various retailers. It has been set in place to keep our prices as low as possible for our customers by tracking returns and exchanges on an individual level. For more information, you may check out our forum post about TRE here.
With that said, it is not meant to cause such disappointment with our customers. I am truly sorry for any frustration or inconvenience that this return denial may have caused you. If you should have any other questions, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Exchange question

If I have a defective device, can I exchange it for a working one if I'm a few days past the 14 day return/exchange policy?

If it is defective it would be replaced under the manufacturers warranty. Past the initial 14 days means a refurbished device, unfortunately. Can I ask what device, and what's defective about it?

Return/Exchange

I exchanged my Macbook Pro Retina for an iMac yesterday 02/14/2015 and not only did the iMac go on sale (per the website) they did not give me my student discount of $50.00. The young lady at the register said the coupon didn't work, but obviously it was since it was used on my Macbook Pro Retina, which is what I was exchanging. I would like to get my discount applied to my recent iMac and to get the current sale price on the iMac 21.5. The store I went to is the one in Stafford, Virginia.

Good afternoon synfulz,
Welcome to the Best Buy forum, and thank you for posting.
We should have no problem honoring a price match, as long as the request meets the terms of our Price Match Guarantee. The products would need to be identical, the lower price would need to be active, and the products would need to be in-stock. As Batman 1982 alluded to, the College Student Deal coupons are one-time use coupons and cannot be reissued or processed a second time. With that being said, I would encourage you to go up to your local Best Buy store if you are within the return/exchange period and qualify for a price match so that it can be processed.
I hope you have a great day and enjoy your new iMac!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Remediate to content slide; return to question; then continue on - using Captivate 8

Using Captivate 8, I’m trying to remediate from a Knowledge Check question slide back to a content slide, then back to the KC question to try again, and then continue on from there. On my first instance, this works fine. However, the problems began on the second instance and continue on each instance thereafter. The settings on the KC question slides are all the same with the exception of which slide each jumps to for remediation. I don't understand why it works the first time, but doesn’t work after that. On the second instance the question jumps back to the content slide, but then skips any subsequent slides.   Anyone had a similar experience? Know of a workaround or what I might be doing wrong?
FYI, I'm using he E-Learning Uncovered Adobe Captivate 8 book by Elkins, Pinder, and Slade as a reference, and it clearly describes how to do this on page 183, "Remediation back to Content Slides - If students get a question wrong, you can branch back to one or several slides where the content was taught and then return them back to the quiz to retry the question. To add remediation branching: 1) in the last attempt field on the question, set a Jump to Slide action to the first slide with the content. 2) On the last slide with the content, add a return to Quiz action on the slide's next button. On the content slide, the Next button with the Return to Quiz action executes a Continue action under normal circumstances, but returns students to the quiz if that's where they came from."
Please see content map below:
Content
Mapping:
Slide 1 – Content
Slide 2 – Content
Slide 3 – Content
Slide 4 – Content
Slide 5 – Content
Slide 6 – Content
Slide 7 – Content
Slide 8 – Content
Slide 9 – Knowledge Check Question -Remediates back to slide 5 if user misses two attempts to answer; slide 5 returns user to Slide 9 for one last try at question, then advances to Slide 10 (works perfectly)
Slide 11 – Content (here’s the first problem; on click, slide 11 jumps to the Knowledge Check Question on Slide 13, skipping slide 12)
Slide 12 – Content
Slide 13 – Knowledge Check Question that remediates back to slide 11 if user misses on 2 attempts to answer; slide 11 should return user here for one last try at question, then advance to Slide 14
Slide14 – Content
Slide 15 – Content (here’s the second problem; on click, slide 15 jumps to the Knowledge Check Question on Slide 19, skipping slides 16, 17, and 18)
Slide 16 – Content
Slide 17 – Content
Slide 18 – Content

I've tried contacting Adobe, too, but with no clear resolution yet.  One suggestion they gave me was to put the slide you are remediating back to right before the question slide. However, if you can only remediate back to the slide immediately before the question slide, that limits this functionality severely. My solution has been to remediate to a duplicate, but separate content slide using buttons rather than quiz logic. Cumbersome, but it works.
      From: camelothome <[email protected]>
To: Anne Kimmitt <[email protected]>
Sent: Friday, May 15, 2015 1:41 PM
Subject: Remediate to content slide; return to question; then continue on - using Captivate 8
Remediate to content slide; return to question; then continue on - using Captivate 8
created by camelothome in Quizzing/LMS - View the full discussionI have the same problem with my project. If the player detects that a quiz has begun, it sees it as in quiz scope. Thus, when it encounters the next slide after the quiz slides that has "Return to Quiz" as the Exit Action, it instead goes to the next set of quiz questions and skips a bunch of content slides. I don't know where I read it, but I thought that if the slide was being visited for the first time, and did not come from a quiz, the "Return to Quiz" would have no effect and it would continue to the next content slide. Perhaps I am wrong, but I thought that was the correct behavior. I've attempted to get help from Adobe, but the operator was not very helpful. He wanted me to upload my file using wetransfer.com but gave me an invalid e-mail address. Since that was the second attempt to get help, I gave up on Adobe Support. Although I get the suggest above, it's a pain, especially since I don't have buttons on the content slides. I have the player just playing with the playbar available for pauses. So, now I have to create some sort of workaround using variables, but I don't think this is how it's supposed to work. In fact, I'm not sure what I did yesterday that caused it to work correctly for a while, but I'm pretty sure I didn't change anything related to this. Of course, then it stopped working. I find Adobe Captivate to be pretty buggy and it's put me way behind in delivering a product to my client. I'm very frustrated. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7548938#7548938 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7548938#7548938 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Quizzing/LMS by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Return/exchange policies?

I find the potential for problems with the new MB overwhelming. I don't think I could live with a MB with problems. What happens if you get a MB that you think has something wrong with it? What can you do? What if you have one that makes a noise and the people at Apple tell you that it is normal for it to do that but you are not satisfied with that because so many other people have said that they do not get noise? Can you return it? I am assuming that you can only return one to an Apple store if you bought it from there and that it can depend greatly on what type of outlet you made your purchase?
How many times can you exchange the computer (until you get one that works right??)? Has anyone noticed people selling one that absolutely works perfectly for a premium? It would seem to me with all of the potential problems that this would be something that people would pay for.

I wouldn't worry too much about these problems. The fact is you're reading the support forum for the MacBook - it's inevitable that you're going to read worst case scenarios and discover all the problems with the MacBook. You're much more likely to get a perfect machine than you are to get one with any major problems. Consider the tens of thousands of people that ordered MacBooks that aren't complaining in Apple's support forum!
That said, if something does go wrong, you're covered. There's usually a grace period (in the UK you have to contact Apple within 14 days) where you can return a product or ask for a replacement with no questions asked. As for any manufacturing issues that occur after this date, you will be covered by Applecare. That means that if you feel your MacBook has a technical issue not caused by you - then you can send it in for repair.
Let me just say that my family has owned dozens of Macs (eMacs, iMacs, PowerBooks, iBooks) and we've NEVER had a serious hardware fault with any of the machine. Don't use the support forums for a product to judge its overall quality because by its very nature a support forum is going to expose problems!
I hope that reassures you!

Return / exchange confusion

I bought a Galaxy Nexus on 12/15. The screen was terrible - banding/discoloration at low brightness. I brought it back to the store and they swapped it for another one. Second one was just as bad. Brought it back again and they swapped it yet again. So, two "swaps". The third phone is the worst of the three I've had.
So, I just want to give up and return it. But, my question is, CAN I return it? Verizon's return policy says I can return it OR exchange it within 14 days. Do my "swaps" because of bad phones count as an "exchange"?

They should count as DOA exchanges, which are unlimited. (At least, within reason. If you swapped 10 phones in the DOA period they'd probably get a bit concerned.)

Returning phone question?!

About three weeks ago I got the blackberry classic. After ten days of using the device I decided it wasn't for me and returned it within the 14 day return period and went ahead and got the Note Edge after paying the $35 restocking fee. I'm not completely sold on this phone just yet, but I recall the rep saying, "that once I switch the Blackberry for the Note, that I wouldn't be able to exchange the Note for something else, even if I pay another restocking fee." Does anyone know if this is true?

We want to make sure correct information is provided about your Worry Free Guarantee return. To clarify, you can only complete 1 wfg return. Did you advise the phone rep about the recent exchange you just completed? SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

US iPad in the UK; return/exchange?

My mum just placed an order in the US Apple Online Store for an iPad 2 as a birthday gift for me; she plans to send it to me when it arrives. I've just read, and was disheartened by, reports that many are experiencing severe backlight bleeding with their new iPad 2s. (http://forums.macrumors.com/showthread.php?t=1114606)
Here's my question: *Do Apple Stores in the UK accept returns or, more importantly, do exchanges/repairs for Apple products purchased elsewhere?*
If my iPad 2 arrives and I find the screen has some serious bleed-through, will I be able to take it to the nearest Apple Store and have them exchange or repair it?

You should have no problems with a repair if it's a wireless or GSM model. Apple includes the caveat since not all model may be serviceable in all countries. The UK Apple Stores are unlikely to have replacement units for the Verizon CDMA model, for instance.
It would be best, though, if you can have your mom or someone else check out the iPad before she ships it to you and can address any problems before the iPad is sent to you.
Regards.

Return/exchange laptop just purchased

I just purchased an Asus laptop on 8/13 and am thinking about exchanging it for a laptop with a bigger screen, but hopefuilly the same specs (i.e. Core I7, etc.). I have the receipt and manuals that came with it but do not have the original box it came in. Will that be a problem? Please advise. Thanks.

The box isn't an issue. As long as it is in like new condition and you bring it back within the 30 days with the receipt, you are good to go. Remove your personal data before doing so.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Return/exchange an ipad

Hi guys, just bought new ipad 64Gb without cellular, cause they didn't have the one with cellular at the time. But I need ipad with cellular, is it possible to return it, get cash back and buy another one with cellular?
Thank you.

You know there is another option. Most if not all cellular companies have a device like the Mifi, a portable wifi hotspot that uses the cellular network. Yes, it is a separate piece of tech, but if there is no exchange or you don't want to start over and do an exchange, you can just look into the gadget, have your wifi iPad and still have access to a cellular network.

Return/Exchange new item without receipt

Hi Best Buy,
I bought Madden 2015 PS4 for my friend on Nov. 28th in Orange, CT (store 300) with my Amex CC and later realized that my friend has a PS3 console not PS4. I wanted to exchange or return the item but lost the original receipt. Can you please help me to locate the receipt and re-issue it for me?
Thanks!

Hey there crackiee,
Welcome to the forum! I'm sorry for the delay in replying to your post. It's such a bummer when you realize you purchased the wrong gift, and I would be happy to assist you with your request.
Unfortunately, using the e-mail you registered on the forum, I was unable to locate the purchase. Therefore, if you would still like me to assist you in obtaining a copy the receipt, please send me a private message with your name, exact date of purchase, total amount paid, and e-mail where you would like me to resend a copy. Otherwise, as the RealGeorgeW mentioned, you can call our support line or visit your local store, and they will be able to locate it with your credit card information.
I hope this information is useful, and thanks for posting here on the forum!
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Values are returned as question marks.

I have set up a UTF-8 database, on my english version of WinXP..
SELECT * FROM NLS_DATABASE_PARAMETERS;
.. shows this is correct - UTF8
I have set up NLS_LANG variable in windows, to be "American.America.UTF8"
Using SQL*Plus worksheet I can update a row in my database to contain chinese characters. I dont know what the chinese means, but I can copy and paste from another application, and the glyphs looks the same in the source and SQL*Plus worksheet.
I can then select the row ..
SELECT * FROM THETABLE WHERE THECOLUMN = '{CHINESECHARS}';
The correct row is returned, but the column is shown with just question marks, instead of the glyphs I expect.
(This also happens with the web application I am developing which also seems to return qurestion marks. (PHP not JSP))
Can anyone shed any light on this problem as I am completely stuck.

Check these notes# 132453.1, 152260.1 & 158577.1 out on metalink also for further good details. This may/may not work for Chinese yet it should steer you
in the right direction.. It's the combination of the NLS_LANG and Active
Code page settings on the client as well as the database characterset. I believe you say the database character set is UTF8. That part should be correct. It's then the client side combo's that do the trick. It's trying differing combo's until he desired results are achieved. Having not worked with Chinese I can
give you an example of what I've experienced...
These are the following steps I performed to enable the client SQL*Plus (command line and GUI) and SQL*Worksheet to display/input the euro currency symbol correctly for example...
1) Search from the top of the registry (regedit) for ALL occurrences of NLS_LANG and make the value AMERICAN_AMERICA.WE8MSWIN1252.
2) Go to the following registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\ACP
and change the active code page (ACP) to 1252. If there is an OEMACP entry there change that also to 1252.
3) Reboot the PC
To test .. go to DOS and enter at the prompt..
E:\>chcp
Active code page: 1252
If the above message IS NOT 1252 you must have missed editting the registry entry
explained above. However you can change it for this session by entering
E:\>chcp 1252
- < Set font to Lucida Console (in Properties, Font tab) >
To get the UNICODE characters you want insert into the database do the following
E:\>charmap
You will see a display of different characters.
If you click on advanced view at the lower right corner a search screen comes up. Enter UNICODE for the character set, ALL for group by and EURO for the search for and the euro currency symbol will come up. This is one way how the user can enter this character into the app. You can copy the character in this function as you can see and then you can paste it elsewhere. Copy whatever character you want to test with. My test was with the euro currency symbol.
E:\>sqlplus.exe <user>/<pwd>
SQL*Plus: Release 8.1.7.0.0 - Production on Fri Jul 13 13:22:19 2001
(c) Copyright 1999 Oracle Corporation. All rights reserved.
Connected to: Oracle8i Enterprise Edition Release 8.1.7.0.0 - Production
With the Partitioning option JServer Release 8.1.7.0.0 - Production
SQL> create table t (a char(3));
Table created.
SQL>insert into t values ('');
1 row inserted. SQL>
commit;
SQL> select * from t;
A
If the all the registry edits were performed correctly this will work with
SQL*Plus GUI and SQL*Worksheet.
Check these notes# 132453.1, 152260.1 & 158577.1 out on metalink also for further details real carefully.

Some IPAD noobie email/exchange questions:

People around here have been super-helpful so if youve answered any of my previous questions, thank you.
Just started using my first IPAD (3) and have some questions regarding mail:
1) Is there any faster way to get to an attachment than to scroll down to the end of an email? Why is the "attchment-icon" at the end of the email and not somewhere a bit more accessible?
2) Everything seemed to have worked fine when I set up exchange but there was no sync for my contacts or notes (only mail and reminders/tasks). What did I possibly do wrong here?
Finally, for those that use their IPADs for work and who peruse a large amount of emails via exchange, what would you advise I get with regard to a data plan? (I am on Verizon)
Thanks.

Hi,
Make a Hybrid deployment with Exchange on-premises and O365 is a great method : )
More details, please refer following arcile:
Exchange Server 2013 Hybrid Deployments
https://technet.microsoft.com/en-us/library/jj200581%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396
Thanks
Mavis Huang
TechNet Community Support

Return / Exchange Question...

Similar Messages

Maybe you are looking for