Returning phone question?!

About three weeks ago I got the blackberry classic. After ten days of using the device I decided it wasn't for me and returned it within the 14 day return period and went ahead and got the Note Edge after paying the $35 restocking fee. I'm not completely sold on this phone just yet, but I recall the rep saying, "that once I switch the Blackberry for the Note, that I wouldn't be able to exchange the Note for something else, even if I pay another restocking fee." Does anyone know if this is true?

We want to make sure correct information is provided about your Worry Free Guarantee return. To clarify, you can only complete 1 wfg return. Did you advise the phone rep about the recent exchange you just completed?  SheritaH_VZW  Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Similar Messages

  • I ordered the new Iphone 6 and it will ship on 10/31, on 10/15 I completed the paperwork to return my iphone 4 8GB, but it appears when my paperwork was emailed to me and I didn't notice until today.  It has my return phone listed as an iphone4 16GB...is

    I ordered the new Iphone 6 and it will ship on 10/31, on 10/15 I completed the paperwork to return my iphone 4 8GB, but it appears when my paperwork was emailed to me and I didn't notice until today.  It has my return phone listed as an iphone4 16GB...is this going to be an issue?  I was quoted a trade in value of $200 and need to apply this to my iphone 6, if the trade in is not going to be $200 I need to cancel.  I did call the verizon store today and the woman told me it should be no problem, but I keep hearing horror stories about this trade in program and I need to be sure.

    susan522,
    Congratulations on the purchase of your new iPhone 6. Ordering a new device can be very exciting and we understand wanting to be able to get your hand on it as soon as possible. With the trade in program the device that is being returned should indeed match what was selected at the time the trade in was processed. What we can have you do is reach out to our trade in team to see if this will cause any problems with the amount you receive once you turn in the iPhone 4. You can reach them here http://vz.to/1pJQcUb by clicking in the "How do I contact you" section. It will allow you to send an email to the team that handles the trade in requests personally.
    CandiceH_VZW
    Follow us on Twitter at @VZWSupport

  • Remediate to content slide; return to question; then continue on - using Captivate 8

    Using Captivate 8, I’m trying to remediate from a Knowledge Check question slide back to a content slide, then back to the KC question to try again, and then continue on from there.  On my first instance, this works fine.  However, the problems began on the second instance and continue on each instance thereafter. The settings on the KC question slides are all the same with the exception of which slide each jumps to for remediation.  I don't understand why it works the first time, but doesn’t work after that. On the second instance the question jumps back to the content slide, but then skips any subsequent slides.   Anyone had a similar experience?  Know of a workaround or what I might be doing wrong?
    FYI, I'm using he E-Learning Uncovered Adobe Captivate 8 book by Elkins, Pinder, and Slade as a reference, and it clearly describes how to do this on page 183, "Remediation back to Content Slides - If students get a question wrong, you can branch back to one or several slides where the content was taught and then return them back to the quiz to retry the question.  To add remediation branching:  1) in the last attempt field on the question, set a Jump to Slide action to the first slide with the content.  2) On the last slide with the content, add a return to Quiz action on the slide's next button.  On the content slide, the Next button with the Return to Quiz action executes a Continue action under normal circumstances, but returns students to the quiz if that's where they came from."
    Please see content map below:
    Content
    Mapping:
    Slide 1 – Content
    Slide 2 – Content
    Slide 3 – Content
    Slide 4 – Content
    Slide 5 – Content
    Slide 6 – Content
    Slide 7 – Content
    Slide 8 – Content
    Slide 9 – Knowledge Check Question -Remediates back to slide 5 if user misses two attempts to answer; slide 5 returns user to Slide 9 for one last try at question, then advances to Slide 10 (works perfectly)
    Slide 11 – Content (here’s the first problem; on click, slide 11 jumps to the Knowledge Check Question on Slide 13, skipping slide 12)
    Slide 12 – Content
    Slide 13 – Knowledge Check Question that remediates back to slide 11 if user misses on 2 attempts to answer; slide 11 should return user here for one last try at question, then advance to Slide 14
    Slide14 – Content
    Slide 15 – Content (here’s the second problem; on click, slide 15 jumps to the Knowledge Check Question on Slide 19, skipping slides 16, 17, and 18)
    Slide 16 – Content
    Slide 17 – Content
    Slide 18 – Content

    I've tried contacting Adobe, too, but with no clear resolution yet.  One suggestion they gave me was to put the slide you are remediating back to right before the question slide.  However, if you can only remediate back to the slide immediately before the question slide, that limits this functionality severely.  My solution has been to remediate to a duplicate, but separate content slide using buttons rather than quiz logic.  Cumbersome, but it works.
          From: camelothome <[email protected]>
    To: Anne Kimmitt <[email protected]>
    Sent: Friday, May 15, 2015 1:41 PM
    Subject:  Remediate to content slide; return to question; then continue on - using Captivate 8
    Remediate to content slide; return to question; then continue on - using Captivate 8
    created by camelothome in Quizzing/LMS - View the full discussionI have the same problem with my project.  If the player detects that a quiz has begun, it sees it as in quiz scope.  Thus, when it encounters the next slide after the quiz slides that has "Return to Quiz" as the Exit Action, it instead goes to the next set of quiz questions and skips a bunch of content slides. I don't know where I read it, but I thought that if the slide was being visited for the first time, and did not come from a quiz, the "Return to Quiz" would have no effect and it would continue to the next content slide.  Perhaps I am wrong, but I thought that was the correct behavior. I've attempted to get help from Adobe, but the operator was not very helpful.  He wanted me to upload my file using wetransfer.com but gave me an invalid e-mail address.  Since that was the second attempt to get help, I gave up on Adobe Support.  Although I get the suggest above, it's a pain, especially since I don't have buttons on the content slides.  I have the player just playing with the playbar available for pauses.  So, now I have to create some sort of workaround using variables, but I don't think this is how it's supposed to work.  In fact, I'm not sure what I did yesterday that caused it to work correctly for a while, but I'm pretty sure I didn't change anything related to this.  Of course, then it stopped working. I find Adobe Captivate to be pretty buggy and it's put me way behind in delivering a product to my client.  I'm very frustrated. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7548938#7548938 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7548938#7548938 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Quizzing/LMS by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?

    I went to the Rancho Santa Margarita store back in February. On the 16th I switched to the Edge program and added my boyfriend. We bought 2 phones under the Edge, however, we needed to return his phone the next day due to no service at his work.
    The sales representative was great and returned the phone, however, on the receipt he listed my phone as being returned. I have been back to the store twice to get it fixed, called them multiple times as well and still no credit for the phone I no longer have in my possession.
    I finally did a live chat with a representative online with Verizon and he said he would look into and take care of it. But recently, I received an email from him saying that there is no record that the phone was returned so I would need to go back to the store that apparently won't or can't help me either.
    It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
    I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
    How can I finally get this resolved and get my money back? Any ideas would be greatly appreciated. I have never had bad customer service until now and would hate to cancel my account, but am very close to that point.

    Ok so I am still perplexed by this situation and why Verizon chooses to ignore my pleas to help me get a refund for a phone that I no longer possess since I returned it to them the next day. I am still having to pay for this phone and am getting extremely upset at this situation.
    To make matters worse since I posted about this situation at the end of January, I did have one person contact me from Verizon and ask me for more information. I provided that information and have not heard back as well as now all receipts related to this incident have been removed from my account. Well I did keep a copy of these on my computer and on several zip drives so I still have the proof of them continuing to charge me for two phones when it shows a receipt of one being returned even though they listed the wrong one.
    I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
    Should I go to the better business bureau with this issue? Has anyone else had a similar situation and if so how did you finally get it resolved.
    Thank you in advance for your information and suggestions.

  • Returned Phone lost

    I feel obligated to vent if customer satisfaction is so great, why are so many people having issues returning their phones?  I sent my broken phone and they stated they never received it, I have spoke to Dennis on June 1, 2013 for 35 minutes who stated that he would follow up a week later and Scott on June 8, 2013 for 25 minutes who promised to follow up that day.
    I want to scream since this is an eternal issue the stores should be responsible for taking the poorly operating device and ship them out weekly.  This would prevent the headaches that their so-called "valued customer" headaches, nightmares, and frustration. 
    Why, would I want to keep a broken device?  Please advise me on who I need to contact next?  Thank you in advance for your time, energy, and effort Greg.

    Well the first thing you do is send a Certified Return Receipt Requested to the address on your invoice and dispute the $299.00 so that they cannot ruin your credit via reporting it.
    In the letter tell them you intend to bring them to small claims court for the full cost of the amount they claim you owe for a phone you sent back with their return label. If you have a copy of the label or a receipt of shipment bring that to court with you.  Additionally do a Google search on Verizons claim of lost phone or non receipt of returned phones, or water damaged phones etc. print them out to show the judge.
    When you file include the $299.00 + $7.50 certified fee + $10-$20 court filing fee and let a court decide. If you have to leave work to fight it add your loss of salary per dollars per hour and any transportation costs in order to fight verizon. Parking fee etc.
    Verizon will call to settle since the issues of lost returned phones is too numerous to be coincidence and personallt I believe they have a grouo if these workers stealing or throwing the devices away to increase profits. But verizon themselves may not be giving security to avoid these claims.
    Good Luck

  • My service has been turned off even though I returned phone?

    I am so unhappy with Verizon! I have been a Verizon customer (loyal) for over 13 years now. I always loved them, bragged about them, encouraged friends, family and clients to sign up with them as well. Until last year. I sucked it up every time I upgraded my phone and they took away privileges (unlimited this or that......) because I thought that is the way everyone is going now. I was so excited to use my upgrade in October of 2012. I was counting the days! Literally on my calendar! I originally ordered the new i-Phone 5 until I heard I could get the 4 for free. So, 4 days before I was slated to receive my new 5, I ordered the 4 instead. Biggest mistake EVER! First of all, I had a Droid X, which I LOVED, but I bought my daughter the i-Phone 4 for Christmas the year before and I wanted the ability to Facetime with her. Also, my coworkers also had i-Phones, so when a group text went out, I got tired of downloading each message separately.
    My i-Phone never held a charge longer than 7-8 hours right out of the box! My daughters lasts 2 days new, easily. Even after a year, it still lasted longer than my brand new one. The sound is barely audible on the highest volume. So, couldn't use my alarm at all. Too quiet. Missed a ton of phone calls for work because I couldn't hear it ringing. In addition to being self-employed and working full-time, I was also enrolled in college full-time, a single mom, etc. No time to be on hold, just to be disconnected.....but that is what happened! Not only did I not get service anywhere on campus (my Droid got service everywhere except the middle of one building), I could not call Verizon customer service between classes. At work, I am too busy (hairstylist) so when I DID have more than a minute, I tried calling Verizon.
    The first time I called, I must have pushed the wrong button at the end of the auto-you-pick-maze. Hung up. Client showed up and was too busy the next two days to call again. Second call: got through and she said she would connect me to the right department and I got an out of service message. You know, the kind with the 3 raising beep, beep, beeps? This number is no longer in service etc.........Weird. No time to call til the next day. FINALLY got ahold of someone! SO happy! He told me to call from another number and he was looking at my phone somehow (weird, but ok) and I was on the phone with him for 20 minutes and had to get to class. (Remember how I said my phone didn't work on campus?) The gentleman from Verizon PROMISED to call me back at an agreed upon time and never did! I told him how hard it is for me to make time and the difficulties I have had with trying to get through and he promised!!
    By then, so fed up, was ready to cancel my Verizon account and transfer to the competitor. Decided when I had time (after the quarter was finished and holidays over) that I would go into the store and deal with it. Of course by now, it had been too long so they said they would give me a $90 credit for my i-Phone (they swore it wasn't refurbished and they would NEVER sell a used one as new but now I don't believe it) and I could pay the difference on another phone. Not happy but desperate to get a phone that worked, I chose a cheaper Droid. The Samsung Stellar. When I told my daughter they charged me $250 for that phone, she was furious! She said that was a total rip off. Even worse, when the new phone arrived, it was not even new! It was refurbished. Whatever. STILL desperate to have a working phone, I followed the directions to activate it. It never activated. The running circle on the screen went round and round and never stopped.
    I am SO OVER THIS!!!! I brought it down to FedEx and shipped it back. During the billing cycle in between, I paid my normal bill minus the replacement phone charge. On Saturday, I get a message from Verizon saying they are turning my phone off (can't remember the exact terminology they used) if I did not bring my account current. Through another maze of automated-you-pick-menus, I was able to choose a button that told them my overdue payment was in the mail. Technically, it was. Tonight, no service on my phone. Checked FedEx tracking number and they received the phone yesterday!! I AM SO FED UP!!!
    Now, I am reading the forums and realize I am one of MANY who this has happened to and it looks like the fun is just getting started. Looks like they will say the box is empty first (as per other reviews on here) then, after a couple months, they will "find" the phone..........I am still stuck with a ****  i-Phone 4. I never thought Verizon would treat me this way.  Guess this is what happens when a company gets too powerful. They don't care about the customers anymore. I think I am going to bite the bullet, pay the early termination fee and never look back. I hear AT&T is offering a great deal for new customers right now............
    << Edited to comply with Verizon Wireless Terms of Service >>
    Message was edited by: Verizon Moderator

        Hey Salonsister.  I want to start off by saying I admire all that you do as a single mother.  That is awesome that you are able to go to school full time, have a full time job, and raise a family. You truly are a hard working person, keep up the great work.  With all the hard work you do, we absolutely want to do everything we can to make this easier on you.
    I am sorry to learn about all the phone issues you have been having.  The iPhone 4 is a great device and I truly am sorry to hear that it gave you so many issues.  I completely understand that you are busy, but I am confident that if given the chance to troubleshoot that we would have been able resolve the issues you were having.
    The Samsung Stellar you purchased was most likely a Certified Pre Owned device.  If you were not upgrade eligible this would have been your least expensive option.  The phone at full retail is $329.99 so by going with a Certified Pre Owned device you saved $100.00. For more information on the Certified Pre Owned program please visit http://vz.to/rcDvLW.
    I understand that it didn't activate, but again if given the chance to troubleshoot I am positive we could have gotten that up and running for you.
    When you shipped the device back? Did you ship it back within the 14 day Worry Free Guarantee? When purchasing a device or an accessory you have 14 days to return the device from the point of purchase for a full refund.
    If you let a balance run past due, you do run the risk of having your services interrupted. I know you returned the phone and all, but that balance was due as a part of that bill which was due on whichever date your bills are normally due.  The adjustment would than appear on the next bill.
    Did you receive an alert that the device was received? If not, did we file an investigation for you?
    We truly do care salonsister and it would be sad to see you go. I am here to assist and I know we can get this straightened out for you. Please provide additional details to the questions I asked and I will continue to assist.
    NickB_VZW
    VZWSupport
    Follow us on Twitter @VZWSupport

  • Returned Phone

    My new Samsung Galaxy S4 phone had a reception problem and I was getting frequent drop calls in my house ever since I got the new phone. Verizon Wireless sent me a new replacement phone and that fixed the issue. That was in July 2013.  However, a bigger problem arose with the return process of my old phone.  The box Verizon sent me along with the new replacement a plastic bags for return envelope.  says "Merchandise Return Label"(address Dexter, MI 48130 - 2555 Bishop Circle West), Return instruction 1, 2, 3, and No postage necessary... , with logo of "HopeLine from Verizon".
    I put the phone in one of bag and returned it in a few days later.    Then about a month later I found out that I got charged because I did not return the new phone.  The representative said that I was not supposed to send with that HopeLine envelop, which was for recycling center.  She is saying that it is my fault for not sending to the right address.  How could it be my fault that there was no other instruction than those two HopeLine envelops.  In addition, it clearly says "Merchandise Return Lable", with Verizon logo on it.  This is clearly not my fault, but the Verizon's for sending wrong instruction with wrong return envelope.
    Verizon had been excellent to our need and taken care of all the problems we had previously.  However, this is clearly their mistake and I should not be responsible for.  I have called customer service and manager several times to resolve this issue, but  they all said that there is nothing they can do.  Hopefully posting here would help resolving the issue.   If they don't take off this charge right away, I will fight at all cost and I am willing to take this matter to the court.  I hope Verizon Wireless would listen and admit that they also make a mistake and customers are not responsible for theirs. 
    I have tried to call, email Hopeline to see if they have received the phone and to please return it.  I only received 2 emails from the representative at Hopeline saying they have not found the phone yet.  I have called daily to Verizon to see what they can do.  I always heard that Verizon had the best customer service and the only thing I know what is best is delaying this issue.  Has anyone had this problem?  If so, please tell me how you settled it.  I do not want to be stuck for paying for a phone that I returned.  It's just not right.  Please let me what you have done.  Thank you
    Like

    captain1175,
    This is not what I like to hear. I want every experience you have with us to be positive and end up being beneficial for you. I am so sorry that this has not happened. Just to clarify though, did you receive your $299 credit back? If not, please let us know so that we can investigate this even further.
    ErinW_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Uprading Phone questions to a confused person?

    So um I'm going to upgrade my phone in about a week. My contract was previously set from the LG EnV 3 but I lost that one so I had my mom's old phone and I was still able to keep that contract. Anyway, I have several questions regarding upgrading my phone. I tried contacting the verizon wireless store from the information given from the "Contact Us" on this website but it didn't work for some reason.
    Anyway, my first question is how much will the verizon company give for an upgrade? I've been hearing it's anywhere from $25 to $100. Next week, my two year contract will end so does that mean I'm going to get $100, and hopefully not just $25, for my upgrade?
    Next, I heard in some droid forum that if you're contract is expired and you are getting an upgrade after or when your contract expires, you get an extra $50 off of whatever you're buying? Is this true?
    Third, I have a $50 giftcard to bestbuy. Can I use this giftcard to buy a droid phone (Incredible or X2 or something like that) from bestbuy and still have the same coverage and data plan or whatever?
    Yeah I got my LG EnV 3 as a surprise present and they handle the monthly payments and all the stuff so I'm new to all of this.

    Smartfonefan wrote:
    So um I'm going to upgrade my phone in about a week. My contract was previously set from the LG EnV 3 but I lost that one so I had my mom's old phone and I was still able to keep that contract. Anyway, I have several questions regarding upgrading my phone. I tried contacting the verizon wireless store from the information given from the "Contact Us" on this website but it didn't work for some reason.
    Anyway, my first question is how much will the verizon company give for an upgrade? I've been hearing it's anywhere from $25 to $100. Next week, my two year contract will end so does that mean I'm going to get $100, and hopefully not just $25, for my upgrade? This depends on a few things. The credit you're referring to is called the NE2 discount. This discount only applies to the primary line on the account, and the price depends on your calling plan and the last time you signed a contract. This program was done away with in January of this year, so if you DO have any left to use, it will be your last one. If you log on to My Verizon (you must be the account owner) it will show you how much of a discount you have to use, or you can call Customer Service. This credit does expire 6 months after you become eligible (so, 6 months AFTER your 20 month point of your contract is fulfilled)
    Next, I heard in some droid forum that if you're contract is expired and you are getting an upgrade after or when your contract expires, you get an extra $50 off of whatever you're buying? Is this true? This is the same thing as the credit I spoke of above. Verizon doesn't "give you" anything for an upgrade - just the NE2 credit if you're eligible.
    Third, I have a $50 giftcard to bestbuy. Can I use this giftcard to buy a droid phone (Incredible or X2 or something like that) from bestbuy and still have the same coverage and data plan or whatever? 3rd party retailers often have their own contracts and return/exchange policies, as well as warranties and insurance. Just be sure to read everything very carefully and know what you're signing up for. 3rd party retailers do not honor NE2 credits - those can only be redeemed through Verizon. Remember, if you choose to go with Best Buy and you do in fact have an NE2 credit on your line - you will lose that for good.
    Yeah I got my LG EnV 3 as a surprise present and they handle the monthly payments and all the stuff so I'm new to all of this.
    Also please remember that since you're upgrading to a smartphone from a feature phone, you'll have to add one of the new tiered data plans. If you had a data plan on your EnV3, it will not be grandfathered in due to it being a feature phone.

  • I'm still being charged for returned phone (from November 2014)!

    This has been a long issue.  This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)!  Verizon said they show it's returned!  The latest excuse is that the warehouse is backed up on issuing return credits.  FIVE MONTHS BEHIND THOUGH?!  Come on now.  I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail.  We are so fed up with this.  We've been promised the credit numerous times along with countless call backs that never happened.  Now our service is being threatened.  We are NOT paying for Verizon's mistake.  Especially a $700 mistake.  The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW".  Wow, really?  My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#).  I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge).  My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims.  We've had it. 

    I have also been dealing with same issue since December and have been re-assured "it's been taken care of"   Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus.   I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone.  I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance  claim.  I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse.  This has been a joke because I continued to get calls and nobody has the record of complete call.  Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed.  I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain.   Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me.  I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated.    This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name.  Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me".  I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss.   Hasn't happened.  Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

  • Values are returned as question marks.

    I have set up a UTF-8 database, on my english version of WinXP..
    SELECT * FROM NLS_DATABASE_PARAMETERS;
    .. shows this is correct - UTF8
    I have set up NLS_LANG variable in windows, to be "American.America.UTF8"
    Using SQL*Plus worksheet I can update a row in my database to contain chinese characters. I dont know what the chinese means, but I can copy and paste from another application, and the glyphs looks the same in the source and SQL*Plus worksheet.
    I can then select the row ..
    SELECT * FROM THETABLE WHERE THECOLUMN = '{CHINESECHARS}';
    The correct row is returned, but the column is shown with just question marks, instead of the glyphs I expect.
    (This also happens with the web application I am developing which also seems to return qurestion marks. (PHP not JSP))
    Can anyone shed any light on this problem as I am completely stuck.

    Check these notes# 132453.1, 152260.1 & 158577.1 out on metalink also for further good details. This may/may not work for Chinese yet it should steer you
    in the right direction.. It's the combination of the NLS_LANG and Active
    Code page settings on the client as well as the database characterset. I believe you say the database character set is UTF8. That part should be correct. It's then the client side combo's that do the trick. It's trying differing combo's until he desired results are achieved. Having not worked with Chinese I can
    give you an example of what I've experienced...
    These are the following steps I performed to enable the client SQL*Plus (command line and GUI) and SQL*Worksheet to display/input the euro currency symbol correctly for example...
    1) Search from the top of the registry (regedit) for ALL occurrences of NLS_LANG and make the value AMERICAN_AMERICA.WE8MSWIN1252.
    2) Go to the following registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\ACP
    and change the active code page (ACP) to 1252. If there is an OEMACP entry there change that also to 1252.
    3) Reboot the PC
    To test .. go to DOS and enter at the prompt..
    E:\>chcp
    Active code page: 1252
    If the above message IS NOT 1252 you must have missed editting the registry entry
    explained above. However you can change it for this session by entering
    E:\>chcp 1252
    - < Set font to Lucida Console (in Properties, Font tab) >
    To get the UNICODE characters you want insert into the database do the following
    E:\>charmap
    You will see a display of different characters.
    If you click on advanced view at the lower right corner a search screen comes up. Enter UNICODE for the character set, ALL for group by and EURO for the search for and the euro currency symbol will come up. This is one way how the user can enter this character into the app. You can copy the character in this function as you can see and then you can paste it elsewhere. Copy whatever character you want to test with. My test was with the euro currency symbol.
    E:\>sqlplus.exe <user>/<pwd>
    SQL*Plus: Release 8.1.7.0.0 - Production on Fri Jul 13 13:22:19 2001
    (c) Copyright 1999 Oracle Corporation. All rights reserved.
    Connected to: Oracle8i Enterprise Edition Release 8.1.7.0.0 - Production
    With the Partitioning option JServer Release 8.1.7.0.0 - Production
    SQL> create table t (a char(3));
    Table created.
    SQL>insert into t values ('');
    1 row inserted. SQL>
    commit;
    SQL> select * from t;
    A
    If the all the registry edits were performed correctly this will work with
    SQL*Plus GUI and SQL*Worksheet.
    Check these notes# 132453.1, 152260.1 & 158577.1 out on metalink also for further details real carefully.

  • J2ME on cell phones questions

    Hi,
    I'm in the process of picking a project and wanted to see how doable it is. The project involves a cell phone and a Java program to use Bluetooth. This is real unknown territory for me so my questions are very simple. First does J2ME have packages/classes that allow for bluetooth communication (name)? Or is that a separate package I need to find?
    Second, can you save to files/permanent memory from an application running on a cell phone (to save some program settings etc). On the cheapest cell phone usually how little memroy is available? Also can you name some classes that allow for this in J2ME (other libraries).
    Finally how standard is all this? What's the probability that the program will run on all of the new cell phones? On all new cell phones from same manufacturer?
    Thanks.

    Hi,
    J2ME has JSR 82, that specifies BlueTooth stack. It's bundled with latest WTK releases (and netBeans 4.0 Mobility Pack as well). If it's available on device depends on HW equipment of the device of course.
    For your second Q: RMS storage is defined by MIDP 1.0 itself so yes, you can store some records. Not sure about the size I guess you can count on 8kb. The storage will be more , least I know of is 30kb on Nokia 6310, usual sizes are 1-5 Mb, smartphones use MMC cards, so the size can grow to hundreds of megs.
    Peter

  • Charged for a returned phone.

    Before deciding to post this, I read many posts from other Verizon customers in similar situations. Before I go ahead and proceed further with an option on how to move forward, I am hoping to get more insight and advice from anyone willing to share theirs regarding my situation. Here it is:
    I received a replacement phone back in late Sept. 2014, but due to other complications, I was unable to return the original phone as soon as they requested. I called Verizon at the beginning of Nov. and spoke with a rep and requested for an extension on the return of the original phone. The rep then told me that they would give me a 90 day extension FROM THE DAY WE SPOKE, which meant I had to return the phone before February, and if I returned it any later, I would be charged a late fee.
    Fast forward to January 2015, and I am finally able to send back the original phone. Keep in mind, the day I sent back the phone, I was still within the 90 day extension allowance. The last week of January, Verizon shuts off all the phones connected to the account. Upon speaking with a Verizon rep, we are told that they have not yet received my phone and our lines would be disconnected until they receive the phone. I let them know that I had already sent the phone in at least a week prior to the shut off of our phones and didn't understand why it would take this long for them to get the phone. According to the label they provided for me, I expected for them to receive the phone no longer than a week after I sent it back. According to the rep, "due to weather conditions, delivery shipments may have been delayed". Then, the very next day, our phones are turned back on.
    Here I am, about a month later, and our phones were shut off again. We paid the minimum fee and got our phones turned back on within a couple of hours of realizing our phones were turned off, but now we're confused as to why it was shut off again in the first place. I went to a local Verizon store and spoke with an employee about the situation. She calls Verizon Customer Service and has me speak to a rep who can better help me. According to the rep, I am being charged a $599.99 fee for the warehouse "not receiving the original phone". The rep was kind enough to do more digging for me, and he was able to find that the warehouse actually DID receive my phone, but because they received it later than expected, I am now being charged full price for the phone. Now, I understand that I was originally late in returning the original phone, but 1) I called and spoke with someone and asked for an extension (which was granted), 2) the warehouse has my phone, but still wants to charge me full price for it, and 3) they want to charge me full price because they received it a few days later than when they wanted. How is it my fault that the delivery was delayed because of weather? The rep did explain to me, though, that they count the "received date" as the date the shipment was postmarked. So, if that were true, then I still would have been in my 90 day allowance. Again, it's not my fault the warehouse received my phone late because of weather conditions.
    Between talking to a store employee, talking to a customer service rep, talking to the insurance company, and then getting transferred to another Verizon Customer Service Rep, I have spent a good couple of hours, at least, trying to figure out how to fight this. I think it's unfair that I'm being charged full price for a phone that is no longer in my possession. And I even mentioned to the second customer service rep that if there are no other options to drop the charge and I absolutely have to pay the $599.99 fee, then I demand that they send me the phone back to me. If I'm being charged full price for the phone, then that means I'm buying it. Because I absolutely refuse to pay $600 for a phone that I do not have. I already had to pay full price for the phone I currently have (or rather, the original that I bought but ended up needing replaced) because I have unlimited data and upgrading would mean that I lose the unlimited data, so I'm willing to pay full price for the BRAND NEW phone that I'm purchasing at a Verizon location. I am not, however, willing to pay full price for ANOTHER phone that I do not even possess. However, the customer service rep informed me that I would not be able to get the phone back and that their warehouse had been the ones to deny to credit back the $599.99 fee after receiving the original phone. I asked for a contact number for their warehouse, since apparently, that is where the original phone is, but apparently, warehouse people cannot speak to customers.
    I'm reaching my absolute boiling point with Verizon Customer Service. I've been a loyal customer for nearly 10 years, and this is the first time that I have had a major issue like this. And they seem to be unwilling to help me solve this issue. All I keep getting is "I can transfer you to our financial department so you can set up a payment plan to pay off the fee", but I refuse to set up a payment plan because that means I am agreeing to paying this ridiculous fee! Is there anybody in the Verizon community who can share their advice or opinion and help me out in figuring out how to move forward with this? I'm willing to speak to any and all employees, managers, supervisors, etc., but if all that is just going to be a waste of time, is there another option?
    Thank you in advance for your help.
    A.A

    Kinquana_VZW,
    I was told by a few reps that the phone that I sent back was, indeed, received in the warehouse. I was also told by the reps that there was absolutely nothing that could be done, I had to pay the fee, and that I would not be able to get the phone back despite me paying for it. That seems extremely unfair. 1.) A couple of reps told me that I would be considered within the extension allowance based on the date the package was post marked. However, another rep told me that that information is incorrect. How am I supposed to trust Verizon Customer Service if the employees aren't on the same page? A rep also told me that I needed to get in touch with Asurion insurance as they are the ones who billed the fee charge to Verizon, and Verizon is just "sending the message". However, upon speaking with an Asurion insurance agent, they informed me that Verizon is actually the one who is charging me the fee, not them. I'm tired of going back and forth between customer service reps and not getting any help or any answers. Please tell me how it is fair that Verizon is charging me the full price of a phone despite having it in their possession. Or how it is fair that despite me paying the fee, I am unable to gain possession of the phone I am pretty much buying.

  • How to Handle NET, Return Phone - Verizon Wireless Store vs. Wireless Zone

    Background:
    My wife needed a new phone and we had available a NET credit on the her number for a new phone we were currently on a Month-to-Month since the original contract was up. She chose a Samsung Reality phone. We dropped one line of the Family plan (from 4 to 3 lines) because we would now be paying 9.99 monthly for data plan required on the new line and the secondary line wasn't being used anyway. New 1400 Family plan + 9.99 monthly data plan is activated with corporate discount.
    My wife has been using the Reality and doesn't like the touch wizard features and the way the phone answers the call as she's pulling it out of her pocket (among other things). We are within 20 days of the original purchase/upgrade and went back to the VZ store to return for an LG Chocolate Touch - which my wife like's better. It was a Friday - clerk says no phones in stock and if he orders it will be Tues/Wed before he can get the phone. We decide to come back the next week (Tues). Clerk let's us know the LG Chocolate is not available within 500 mile radius (he thinks it's being discontinued). My wife does not like the other available phones and/or the 29.99 data plan requirements on some phones. Now What!
    Her brother contacts his preferred provider - Wireless Zone. They say they have the LG Chocolate in-stock and can make the switch.
    Now I'm concerned about the return of the original upgrade phone to VZ store and then being able to get the NET discount on the LG Chocolate (after getting credit from VZ store - $35 service charge).
    Can the authorized reseller apply a NET if the original upgrade phone is returned and roll the contract on the corporate discount?
    Thanks for any help!

    That would depend on the policies of the authorized reseller. Some honor the NE2, some do not. When you use an authorized reseller, you are actually signing TWO contracts, and Verizon's is secondary to the reseller's - read everything carefully so you know what the rules are and what your options are.

  • Anyone else having issues when returning phones after warranty replacement?

        Just looking for some feedback, curious if anyone else has dealt with similar issues and what the outcome was...Last week Tuesday evening, October 1st, 2013, I went into my local Verizon store because i was having problems with my phone not charging.  They told me there was an issue with the charging port and that they were offering an open enrollment on equipment protection plan and I could get a replacement phone shipped out to me within 2 business days if i enrolled for $10.00 a month.  Now mind you I had an upgrade available at the time but was waiting for the Galaxy Note 3 to come out on the 6th.  They assured me that it wouldn't effect my upgrade and i could transfer over the insurance to the new device when i upgrade, so not wanting to go a week or so without a phone i agreed and i received the phone promptly in 2 days like they said.  Now this is where the problem comes in.  I put the phone to be sent back in the box after switching out the battery and sim as instructed and applied the return label that came in the box, and took the box with me to the post office and sent it out.  Now today I went to the Verizon store to upgrade to the note 3 but was denied because Verizon is claiming that they have not received the phone that i sent back and they are unable to track it. It seems to me that they should've received it already, and if not they should at least be able to track it by the bar code on the shipping label.  I spoke to a rep and he's looking into it and is supposed to get back to me next week, but being a little concerned i googled "verizon warranty return issues" and came across a number of sites such as po'd comsumer.com and a few others where people claim they had the same problem and their phone was never found and Verizon held them responsible and charged them the $400 some dollars or whatever the phones were worth.  Anyone here have similar issues???

    There are hundreds of other posts on here with similar issues. I myself have had an issue similar but was only able to resolve it as I sent the phone back under my own FedEx Label and not Verizons. The label Verizon sends you the only one that can track is Verizon. And they will not. They also use a hybrid shipping USPS - FedEx or Fedex - USPS. Sending these under your own FedEx label the contract is between You and FedEx only.
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  • Character return leading question

    Hi there! Forgive me if this has been answered peviously but i can't seem to find a thread with the answer i was looking for. I won't go into the specifics, as i think the question should be enough!
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    Ah ok, so it would seem my keeping the question simple tactic isn't working. To further explain in that case....
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