Return order change.

Hi Experts... Please help
Requirement:- When a return or cancellation order gets created against the
original sales order, the line items gets populated along with material and
quantities from the original sales order. In this case, there is a possibility
that the user might PGI the sales order quantity which could be different from
the original delivered quantity. The objective in here is to bring the actual
PGI quantity in the sales order instead of quantity entered in the sales order
in order to avoid any human error while performing the PGI..
Here the material used in the sales order is having Material Determination.
Please provide some solution to solve this issue....

Its my clients current requirement
In certain cases, you have to convince the client and explain that is how SAP works and brief the process what they need to do from SAP point of view. The requirement what you had indicated can be achieved via customization for such type of requirements, if you go for an enhancement, it will affect the system performance at a later date.
G. Lakshmipathi

Similar Messages

Return Order Changed/Re-assigned to Diff Sales Order

Hi All SD gurus,
I have a very weird case here and am wondering whether anyone can gives me some leads here.
A return order ( customized ) was created with reference to a Sales Order. A subsequent return delivery and Post Goods Receipt was performed. Looking at the doc flow, let say Return Order ABC is attached to Sales Order 9-001. After awhile, upon rechecking, Return Order ABC was now assigned to another Sales Order 9-003 and Sales Order 9-001 is now assigned to a new Return Order BCD. Sales Order 9-001 also has subsequent Credit memo Request, Credit memo and Purchase Order.
What could be the possibility of this happenning. I have checked on the change history for return order ABC but there's no indication of deletion or re-assignment. I am totally puzzled by this case. I have tried checking in OSS but seems like i can't find the relevant raised issue.
This case is indeed very weird and my apology for posting it in the first place but I'm running out of ideas on how this can be happenning. Any leads will be very very much appreciated here.
Warmest Regards and Thanks in advance,
Edie O

Hi Edie,
Check the copy controls Billing to Sales Documents(VTLA).Mainly the check the check box reference documents.Check the Header in copy controls caerfully.
Reward point if its useful
Thanks&Regards
Vikram.M

Return Order

Hi guru's
In my case-->Return orders"X"and "Y" both generated credit memos based on the quantity of the return order, even though the post goods issue quantity was less. The credit memos had to be cancelled and the quantities in the return orders changed to reflect the post goods issue quantities. So that the credit memos could be re-created for the correct amount.
Shouldn't the post goods issue quantity drive the credit memo, in the same way that the goods issue quantity drives the invoice in a sales order? Is it right?
Please reply
thanks

post goods issue quantity drive the credit memo NO
A return is a sales document used in complaints processing for when a customer sends goods back.
Use
You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.
The return causes the system to:
Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
Create a credit memo, once you have checked the goods and approved the complaint.
Structure
A return is another type of sales document like a standard order. For more information on sales documents, see Working With Sales Documents
Integration
The return triggers the following functions:
Delivery (returns delivery)
Billing (for creating a credit memo)
e quantity drive the credA credit memo request is a sales document used in complaints processing to request credit for a customer.
Use
If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.
The system uses the credit memo request to create a credit memo.
Structure
A credit memo request is another type of sales document like a standard order. For more information on sales documents, see Working with Sales Documents.
A credit memo request starts the billing process.

Free goods issue in return order

Dear Guru's
Please help to resolve the below issue
We have Free goods process, If customer is ordered 10 goods will give 1 as free good total quantity 11 for this I have maintained the condition record, I have created a sales order for total quantity u2013 100 + 10 free goods = 110 when ever I have entered the main item (line item #10) system automatically proposes the free goods quantity in line item # 20, Out this hundred quantity customer has returned 50 quantity so I have created return order with reference to invoice so in return order both line items have been copied with actual quantity (100 + 10 Free goods). So I changed the main item quantity as 50 (because customer has returned only 50 quantities + free good (for 50 items) 5 = 55)
Here my requirement is when ever I have changed the main item quantity in return order system is not calculating the free good proportionately as per the free goods condition record.(for 10 item 1 item is free)
Ex:- when I have changed the return order main item quantity as 50 still free goods showing as 10 only(in line item #20) (which is for 100 quantity)
What customization is required system should update free goods proportionately as per the free goods condition record in Return order.
Regards,
Hari Krishan

Please post it in SD/MM forum.

How to keep the same cost in Sales order and return order?

Hi experts,
When I create a sales order with item cost 100 USD.
Then the cost of item changed and down to 90 USD.
When I do goods return refer to the sales order. How can I keep the same cost (VPRS) 100 USD but not 90 USD?
I made a test the cost in sales order is 100 USD but 90 USD in return sales order.
I want the cost in return sales order is 100 USD.
How can I do?
Thanks,
Lance

Hi,
Let me tell u my understanding of your requirement, after the sales the cost of the item is changed to some thing low than it was in sales order or invoice, in this scenario you need to transfer the cost of the material as it is in the sale order or invoice (which you are taking as reference to create a Return Order), am i right?
If so, you can proceed like this.
In the copy controls of Billing to Sales orders ( F2 to RE) we have the pricing type N assigned to it ( Transfer pricing components unchanged, New Cost) here the system is reading the change of the cost again from the material master. if you don' t want it to read the material master data again we can have a change try with pricing type 'D' (Copy Pricing elements unchanged), and try now.
let me know the result.
hope this will solve your problem.

Amount on Goods receipt for return orders is wrong with movement type 653

Hi All, I am sorry if it is a simple question because i am an abap'er.
My requirement is to create return sales order (with ref.to Billing document) and deliver and PGI for the return orders. This should go to sales order stock. Accounting document should be generated for material document and the amount should be picked up from condition type (if man.cond. type exist) else from material master.
1) Created a sales order (Bought in item cat) - Create PO (Non stock) - Receive goods (MIGO) - Create Delivery (VL01N) - PGI (Movement type 601 and special stock indic. 'E') - Create billing document (F2 type from VF01)
So far it is good. The account document is created (PGI - cost of goods) with correct amount as desired
The next scenario is if the material is returned? This is where we are having issues
Created sales order with ref.to billing doc. (S.O: RE. Item.Cat. Return Bought in (YRBI)... this is pretty much same as bought in except few things which are YRBI - Delivered - PGI (Goods returns. unrestricted) Movement type 653 - Problem comes here.
a) If i put special stock indic 'E' in 'Return bought in item.cat - There is no accounting document generated for 653 movement type.
b) if i maintain space instead of 'E' in return bought in item.cat - there is an accounting document but the manual cost is not copied to accounting document and it is picking up from material master which we dont want and The stock is not showing up in sales order.
I did my research (forum, OSS, google, and in help.sap.com) before posting here but no help.
I have checked account assignment categories for 'A' - (some post explained this) I tried changing values but no help.
I even tried changing the schedule line category to DN but no help.
I dont know what i forgot to change or check but i have tried everything what i know and from help from different sources ... still couldnt get it.
Original requirement is to make the return stock as sales order stock and this can also be returned to vendor. If there is a manual cost in return sales order, the PGI accounting document should be created with this condition value else from material master.
My pricing settings are good.
It would be really helpful if any one guide me to configure the process or atleast if anyone tells me what am i missing... .

Have a look at any of the following notes:-
1) Note 171989 - Sales-order-related productn: Custmr exit COPCP002
2) Note 520000 - FAQ: Valuated special stocks
3) Note 557582 - User exit and valuated sales order stock
4) Note 580228 - Incorrect prices for materials procured externally
5) Note 983193 - Docu:Externally procurd material in valtd sales order stock
thanks
G. Lakshmipathi

Sale Order change BAPI - Storage loc not updated

Hi Everybody,
Iam using "BAPI_SALESORDER_CHANGE", to change the sale order items.
First iam calling above bapi with switch B, for new pricing & then second time for material change.
When i change any material number, it is getting updated correctly.
But the storage location, even though iam passing in the bapi it is not updated, & is blank - updation flag is also passed.
When i execute sale order change again it is updated - ie, for any material change for first bapi call, storage loc is not updated - for 2nd bapi call storage loc is updation - for same input in both the cases.
Is there any way to update the storage loc is first call of sales order change bapi.
Below is the parameters iam passing in bapi :
CALL FUNCTION 'BAPI_SALESORDER_CHANGE'
    EXPORTING
      SALESDOCUMENT      = LS_SALESDOCUMENT
      ORDER_HEADER_IN    = LT_HEADER_IN
      ORDER_HEADER_INX   = LT_HEADER_X
    TABLES
      RETURN                            = LT_RETURN
      ORDER_ITEM_IN               = LT_ITEMS
      ORDER_ITEM_INX             = LT_ITEM_X
      ORDER_CFGS_REF          = LT_CFGS_REF
      ORDER_CFGS_INST         = LT_PARTS
      ORDER_CFGS_VALUE     = LT_VALUES
      ORDER_CFGS_BLOB        = LT_CUBLOB
      ORDER_CFGS_VK            = LT_CUVK
      ORDER_CFGS_REFINST   = LT_CUREF
      SCHEDULE_LINES            = LT_SCHEDULE_L
      SCHEDULE_LINESX         = LT_SCHEDULE_X
      ORDER_TEXT                   = LT_TEXT
      CONDITIONS_IN                = LT_CONDITION_L
      CONDITIONS_INX              = LT_CONDITION_X.
Any help is appreciated.
Regards,
Nagarajan.J

Hi,
Storage location is updated only when same sale order bapi is called another time with required details.
rgs,
Nagarajan J

Error while creating Return order with reference to Complaint

Hi,
We are using Complaint Management in CRM Service. After creation of Complaint, we want to create Return Order that is going to replicate in R/3 .
We are able to create Return request in CRM as a follow up document. However we are not able to replicate the return order in R/3.
We have created Return Document type CRMR in R/3 with related Item Category REN assignment & corresponding number ranges assignment.
We facing problem, as this document is not getting replicated in R/3 & in Complaint, it shows message as "The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.
In SMW01, it is showing as fully processed document. However in error segment it shows as error No upload into R/3" &"R/3 Adapter is called".
Could please suggest any configuration we have missed or additional configuration to be done?
Regards,
Arun

Hi Arun,
Have you check & maintained middleware setting for document transfer
(tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
type there. Don't forget to activate use tcode R3AS.
hope this helps.
Gun

Return order released to FI open item without updating credit value.

Hi guys, give me a hand.
In China, Goods Return requires supporting document like tax certificate. When a return order has been posted to AR open item, we still can not pay the customer until we get the document from our customer. In this logic, we don't want to update the credit value of that customer when credit memo is posted to AR. Can we change the credit value calculation that way?

Hi skell244,
One reason why we have our Return and Exchange Promise is that we realize what you purchase doesn’t quite work out as you anticipated. I’m sorry to hear this might be the case with your radar detector and car stereo.
As long as you are able to provide that information to your local store, they should be able to locate your receipt to confirm your purchase is inside of our 15-day return window. Alternatively, I may also be able to locate your receipt on my end and email you a copy of it. If you wish me to attempt this, please send me a private message with as much of the following information as possible.
Full name:
Phone number:
Email address used for the purchase:
City/State of store:
Date of purchase:
Total purchase amount:
Visa/MasterCard/Amex/etc. (don’t provide debit card numbers):
You may send me a private message by logging into the forum and clicking on the blue button included in my signature below.
Thank you,

Recalculation of quantity in free goods for return order wrf to invoice

Hello everyone,
I want to recalculate quantity of free goods category in a return order created with reference to an invoice, if the quantity in the High Level Item Category has changed.
For example, a customer bought 100 boxes of product "A " and received 10 of these for free. Then he wants to return 60 boxes. When I create a return order with reference to the invoice and change these quantity from 100 to 60, free goods item category still shows 10 boxes instead of 6.
Recalculation must be take place acording to the pricing date determination in order to apply free goods in a valid date.
Customized features reviewing:
1. There's not Item Category Proposal for Target Sales Doc type of the Return order, but item category of source bill type has one an is set to Pricing Type "D".
2. High Level Item category of free goods category is relevant for billing and is set to M "Delivery - related invoices-no zero qtys (in main bath items)"
3. Free goods category assigment has NORM as item Category Group, FREE ussage, High Level Item category is determinated for return order document type and Item category by default is the free goods category.
I will appreciate your support to solve this issue.
Best Regards,
Andrea Figueroa

Hello,
Thank you for your response.
My Discount Type of Free Goods determination is set to:
Calculation Rule: "2 - Unit reference"
Free Goods Category: "1 - Inclusive rebate (with item generation)"
Free Goods delivery control: "C - Delivery of main item is part. delivered, only with main item"
However, whatever the calculation rule is, if I change the quantity in the main item, subitem does not work.
I read about SAP Note 573598 that describes perfectly my problem, but is valid in 4.6 to 4.7 version and I have ERP version.
Thank for your help,
Andrea Figueroa

How to avoid user from entering new price condition in return order

Dear Expert
We are facing a scenario where we make return order; the Price is copied from the invoice. And it is working perfectly. The system does not allow us to change the price.
The issue we are facing here is that user can input new condition like discount /premium and change the net value for the return order pricing, and this will reflect in the credit note for returns.
Is there a way to restrict the user from entering any pricing condition in the header or item conditions tab.
although we cannot change the original price coming from invoice referenced for return order, but the user can input new price conditions as below. This must not be allowed.
The price must come according to the Qty being referenced.
While making the credit for returns, the user has a chance of further making changes to the net value by adding new conditions. Hence this must also be restricted for any changes.
Thanks
Edited by: Lakshmipathi on Jan 31, 2012 6:55 PM
Thread Locked - Reason Cross Post

okie .... i will tell briefly what is the problem ....
Take a scenario wherein a user has logged into my application and he is performing a task which will put his user id and his employee id into the session. Then he opens another window by using either ctrl+n or through files->new window.
So now a new browser will open but the session will be same ..... in this newly opened browser, user performs some operation which will remove the user id and employee id from the session .... Now if he again comes back to the first window and tries to do some operation, then a null pointer exception will be thrown saying that the employee id is null .... because he has deleted that in the newly created browser ..... to avoid this situation what can we do ???? can you please help me in this regard ??? you got my problem right !!!

Creation of return order with ref to an Invoice

Hi SD Experts,
When i create return order RE with reference to a Billing document F2, storage location from the original document is getting copied into the return sales order.
My requirement is, the storage location should not be copied since returns are supposed to go to a different storage location. Is there a standard way to control this. I was checking in copy control. Not able to find one.
Thanks for your help.
Regards
Raghavendran

Hi Raghavendran Gundurao,
I too had same requirement, i mapped it by following changes in configuration.
storage location determination depends on Sh.pt+ plant+ storage cond.
& sh.pt will get determined on the basis of plant+ shipping cond. + loading group.
Create new shipping pt for return (Eg. ZRE) & do the basis setting like assignment to plant & check whether return storage location is maintained in plant.
Also new shipping cond: ( e.g.: RE)
maintain shipping condition(RE) in Return order setting (VOV8) as it has a priority over customer master shipping condition.
Do the shipping pr determination RE+ your loading group+plant
then do the picking location determination Sh.pt (ZRE)+ plant = return storage location
By doing this your Shipping point will get redermined to ZRE in return sales order. & your new return storage location in delivery.
pls make sure that storage location is not mandatory field in sales order (incomletion procedure)
if you have any further queries let me know.
Regards,
chetan

BADI for return order creation in CRM

Hi group,
I have an requirement. In CRM ,Return order should be created from UBB service contract when change process takes place(Contract termination), ie throgh actions in the UBB service contract. these steps are configured through Actions.
The requirement is, I need to enhance the BADI implemention(COPY_DOCUMENT) by creating a function module. this function module should provide the necessary data for Return Order creation. Is there any function module to create a Return order in CRM or how to proceed? Appreciate if any suggestions
Regards,
Sankar

Hi,
You can use BAPI_SALESORDER_CREATEFROMDAT2 .
In import TESTRUN = X
Description
This parameter is a test switch.
If you activate the switch, the system does not save the document.
Value range
Space = Document should be saved
X = Document should not be saved
Default
Space

QTY in return order more than billed QTY

hi
i am trying to rasie an return order with ref to billing doc and copying the quantity.
Though the qty is getting copied from ref doc,i am able to increase the qty more than billed.
the system is through an waring msg ,but allowing me raise the return order with greater qty.
Same is with subsequent delivery free of charge too,i am able to raise order with this doc type w.r.f to return order and giving greater qty than ref doc.
it is allowing me to go ahead the finish the sales cycle.
Can any one guide me how to restirct the system from taking qty if it greater than the qty from the ref doc?
how and the path in spro please.
thanks
shashi

Dear Mr Chavva,
Trust the message is as follows:-
Class :V4 and Number: 229.
Body of the message is:
Item &1: Order quantity (&2) greater than billed quantity (&3).
If so kindly attempt the following:-
using transaction OVAH kindly locate the message and change its settings from W (warning) to E (error).
Kindly simulate the transaction, expecting it to fail.
In case of disappointments, kindly explore a setting the user exit MV45AFZZ disabling saving of the document in case the quantity exceeds reference document quantity.
Trust the reply is useful.
Regards,
K Gopidas.

Returns order type settings

Hi,
Can anybody please guide-
How the setings for returns (for free goods) be changed so that return delivery will not need to show up in vf04 for billing.
Points will surely be rewarded.
Regards

Hi Mrunal,
You maintain the copy control settings between Return order and the return delivery.
Don't maintain the copy control settings bet ween return delivery and the billing document.
You set not relevance for the billing in the return order item category in VOV7 transaction.
I hope it will help you,
Regards,
Murali.

Return order change.

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