Return Process in IS-Retail

Hi,
I have a doubt on Return Processes in Allocation.
Process:
- Allocation Table created
- WA08 (Follow on doc created) PO & STO
- WF10 Collective PO
- PGR in DC --> Distributes to store
The above is the Procurement Process.
Now the question is -
What are the Different Return Processes from Store to Vendor???
Thanks,
Kallol.

Hi,
There can be two process that come to my mind, there can be others depending on business need.
1. Return PO from Store to Vendor.
2. Return Allocation --> Return STO --> GR in DC --> Return PO to Vendor --> GI from DC
Cheers
Barry

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I want to implement "return process"

gurus
i want to customize the return process of the materials.what config required. tell me step by step guidence so as to develop these things.please step by step each and every setting required.i want total guidence to develop this scenario. explain in detail.

Returns Order
In this step, you define shipping-specific data for the returns order. You make settings for the required return delivery type for
purchasing document category F (purchase order),
purchasing document type
NB - standard purchase order
UB - stock transport order
the supplying plant
Recommendation
You can use the return to vendor function without making any additional settings here. To be able to use the store returns function you have to make the necessary settings in the corresponding IMG activity
Returns to Vendor
In this step, you define shipping-specific data for returns to vendor, which is the return delivery of goods to an external vendor.
You can use the return to vendor function without making any additional settings here. However, if you create shipping documents for the return delivery to the vendor, and if you want to use other delivery functions too, then you have to make settings for the required returns delivery type.
Requirements
Prerequisites for returns to vendor with shipping processing include:
Flagging the vendor (in the purchasing data) with the indicator "Ret. with shipping proc."
Entering customer data for the vendor
The system must be able to find a shipping point for the supplying plant (that sends the goods back to the vendor).
Activities
Assign the appropriate returns delivery type to
purchasing document category F (purchase order),
purchasing document type NB (standard purchase order) and
the supplying plant
Returns delivery type "RL", which already exists in the system, is suitable for this.
Further notes
When using SAP Retail, stores (generally, supplying plants that are not distribution centers) usually do not have a shipping point. You have to make the appropriate settings for this in Customizing under Assign shipping point - plant and Assign shipping points.
When making these settings, ensure you adhere to the shipping conditions (for which you made settings in the vendor customer data) and the loading group settings (which you made for the material that is to be returned).
You do not need to determine a returns delivery type for the return to vendor for purchasing document type "UB" (stock transport order).
You cannot use the return to vendor function in the following scenarios:
return delivery of goods to a plant
Store Return / Return Plant to Plant
In this step, you define shipping-specific data for the store returns, which is the return delivery of goods from one plant to another.
Example
In SAP Retail, plants are referred to as distribution centers or stores. With store returns, you can map the return delivery of goods from
a store to a distribution center (this is the most common case),
from one distribution center to another distribution center,
from one store to another store,
from a distribution center to a store (although this is not very common).
Requirements
For the return delivery types, you have to make settings for the item category determination.
Partner schema must be assigned to the return delivery types.
The relevant goods movement types must be assigned to the schedule line categories (for the returns in Sales). The following schedule line categories are also available in the system:
NR - Replenishment Returns and
NS - Replenishment Cross Company Returns
Activities
Assign the required return delivery type to
purchasing document category F (purchase order),
purchasing document type (NB - standard purchase order, UB - stock transport order),
the supplying plant (the one to which the goods are being returned)
The following return delivery types are available in the system:
NLR - intra-company-code store returns (purchasing document type UB for replenishment and return orders, delivery type NL for the replenishment delivery)
NCR - cross-company-code store returns (purchasing document type NB for replenishment and return orders, delivery type NLCC for the replenishment delivery)
Further notes
When using SAP Retail, stores (generally, supplying plants which are not distribution centers) usually do not have a shipping point. You have to make the appropriate settings for this in Customizing under Assign shipping point - plant and Assign shipping points.
When making these settings, ensure you adhere to the shipping conditions (for which you made settings in the customer data for the plant that is returning the goods) and the loading group settings (which you made for the material that is to be returned).
Regards,
Indranil

Return process in Third Party system

Dear Friends,
Please suggest me the complete process of return under Third Party Order system, with T codes and paths,
Regards,
Atul

Hi ATul
Officially the return process is not supported by standard SAP ERP system for the third-party process.This functionality was never designed and is not supported.
The note 751609 is the official statement of SAP to this problem.
But any return goods to vendor from customer can be settled through credit notes.
The process is to first pass a credit memo to Vendor and after the process the with reference to Sales order a third party credit memo can be issued to customer
Hope this will help you.
Regards
Ramesh

Return process in Third Party Sales

Hi ppl need some help,
In Third party Sales what happens if certain goods supplied by the Vendor to the customer are 'Defective' & are to be returned by the customer.
Does the customer return it to the Company to which he placed the order or he returns it to the Vendor.
How can we configure this process in SAP to settle the billing & issue the credit memo to the customer?
Shilpi

Hi Shilpi,
third party Return process you can configure like this,
Take return goods from ur customer, Your customer will return goods to you and not to vendor, remember one thing ur cutomer doesnt know who is vendor.
Create CR with refeerence to RE. Because RE will contain that Product and quantity which you ar getting back from the Customer and that you have invoiced the customer.
E.G. If you Sent 2 Quantiy of Materail XYZ at 50 Rs each to the customer, but you Got invoice from ur vendor at 40 Rs Each.
and if customer retuirn 1 quantity u have to return him 50 Rs and not 40 Rs.
So Create CR with respect to RE.
Hope this will help.
Revert back if u need any further help.
Thanks,
Raja

Return process in Scheduling agreement and correction delivery creation

Hi Experts,
I have couple of Questions:
1) I want to know the return process in case of scheduling agreement, how exactly we should go about it.
2) Regarding creation correction deliveries in the scheduling agreements.
I enter in a valid scheduling agreement number into transaction VA32, click the "JIT DlSch" button, click "Corr. Delivery" button and then enter in a date and quantity.
After I hit "Save" button, I am taken back to the initial VA32 screen and see the following message...
Sched. Agr. w/ Rel. ####### has been saved (no delivery created)
Message no. V1261
Does anybody have any insight to why this is happening? Thanks in advance.
Sourabh

Whether it is a scheduling agreement or sale order, in case of returns, you need to generate the following:-
a) Return Sale order or scheduling agreement referencing the parent billing document
b) Return delivery if goods are taken back in parent plant via VL01N
c) Credit note to customer via VF01
d) Excise credit via J1IH
Last but not least, please spell the name correctly.
thanks
G. Lakshmipathi

Returns Process - Billing Document with reference to delivery

Dear All,
In standard returns process we are creating billing document with reference to sales order.
How can we make the billing dcoument to be created with refernce to delivery as the business wants the invoice document to be created only when the delivery is posted.
Kinldy advise what are the configuration settings required.
With Regards
Mohammed Raees
Edited by: Raeesuddin Mohammed on Aug 30, 2011 7:25 PM

Hi Raees,
Isnt your process flow like this: Sales Order>Delivery>Billing>Return Order>Return Delivery-->Billing?
In general, to ensure that you're creating the invoice always w/ref to a delivery document pls do the following:
1) In VOV8, where you cnofigure your sales doc type remove the order related billing i.e. keep it blank.
2) In VOV8, put the billing doc in delivery relevant doc.
3) In VOV8, in shipping section put the delivery doc type.
4) Create copy controls between the delivery doc type and billing in VTFL at header and item levels.
5) In the item category for this order type+ item cat grp ensure the billing relevance is either B, C or F.
6) Maintain no copy controls between sales order and the billing in VTFA.
I hope this helps.
Regards,
Raghu.

Return Process for Depot Excise Billing.

Hi,
We are following Depot Excise Billing Process. Where we are using Stock Transport Purchase Order Process for transferring the goods from Mfg.Plant to Depot.
Now, we require return process for returning the Goods from Depot to Mfg. Plant. Please also confirm Excise Register needs to be updated? If yes, please tell us the transaction for the same.
For satisfactory answer ful points will be rewarded.
Thanks and Regards,
Dilip Shende

Hi Murali,
I have followed the procedure given. However, in J1IEX transaction system gives me error message "Excise Invoice 9001000027 28.05.2008 of plant 410027 does not exist"
Where Excise Invoice 9001000027/28.05.2008 is the number generated in T.Code J1IJ. And 410027 is Vendor code.
Please give your valuable suggession to solve the issue.
Thanks and Regards
Dilip Shende

Returns Processing

I already have done OTC cycle. Now i want to Run Returns Scenario. Please Give me suggestions what are the pre requisites to process RE. where I need to Tweak the system so that i can run RE.
ALL IMG Activity including Answers will be Appriciated
Regards
Roxy

Hi Roxysahay,
Return process
Return Order Document is RE in VOV8
Item Category-REN in VOV7
Schedule Line-DN in VOV6
Delivery Document-LR
Billing Document-RE
Assign The Delivery & Billing Document to Your Return document (RE)
IMG Path
IMGSales&DistributionSalesSales DocumentsSales Document header
--Assign Sales Area to Sales document type (RE)
IMGSales&DistributionSalesSales DocumentsSales Document Item
--Assign (REN) Item Category to your Sales Document (RE)
IMGSales&DistributionSalesSales DocumentsSchedule Lines
--Assign (DN) Schedule line category
Maintain the copy controls
Here the Target Document is first & Preceding Document is next
Copy Controls for Billing To Order--- (VTAF)
Order (RE) To Invoice (F2)
Copy Controls for Delivery To Order (VTLA)
Delivery (LR) To Order (RE)
Copy Controls for Delivery To Billing (VTFL)
Billing (RE) To Delivery (LR)
Return Process
VA01Mention Return Order Document (RE) & Sales area click on create with reference & mention the commercial invoice no and click on copy button & save it, Credit memo request will be generated
VL01N-Create Return delivery (LR)
VF01-Create Return Billing (RE)
Note--If you want create Returns Billing remove the credit memo in Billing Block in VA02 for Return Order & Save it.
Hope this solution has clarified your issue
Regards
Pradeep

Free of goods should not come in return process

Dear sd gurus Have a good day
i have one requirement regarding free of goods suppose if we already given free of goods with main item like 10 pens 1 pen is free( 10 +1)
generally when we do return process for particular document ( return order,return delivery,pgr,return billing) free goods also will come automatically returns but my requirement is only main item only should come in return process not free of goods.bz after taking main item in return process due to damaged goods ,here only main item only should come not free of goods
how i can achieve this ?
thank you

Venu,
I did some searching in copy control (IMG), in view of your business requirement.
In connection to my earlier post, "re-determination of Free goods" in RE order type;
when RE order is created with reference to OR
In VTAF, see item level TANN, copy control 302: Do not copy
Here the free goods are not copied. Only goods with item category other than TANN are copied from billing document to RE order.
Then if free goods determination is done afresh in RE order. If there is no free goods procedure assigned to RE sales document type, then no free goods are populated in RE order.
I haven't tested this, you could test this and see if it meets your business requirement.
From SAP, F1 help for copy requirement 302:
In this requirement, any items that have this requirement assigned will not be copied into the target document.
Example
When using product selection, it is advisable that only the main item be allowed to be copied from document to document, and the sub-item should be re-determined in the target document based on the current availability situation. In order to implement this, the item category of the sub-item can have this copy routine assigned to it in order to prevent the copying of these items.

Message no. V1475 while doing free goods return process

Hi Experts,
I am facing problem while creating Free Goods Return Order.
In return process, I want to create a return order with free goods quantity,it is not coming in the line item.
For Eg:
I created 1 Sales Order. Exclusive Order Qty. 10 + 1(free goods Qty.) -> PGI -> Billing done. Now while creating Return Order (RE) in VA01, system is giving error "Item category for item 000020 cannot be determined" and system not showing free goods quantity in the line Item.
I have done below configuration:
1 - Number Range of free Goods
2 - Maintain Condition Table For Free Goods
3 - Maintain Access Sequence For Free Goods
4 - Condition Type For Free Goods
5 - Pricing Procedures for free Goods
6 - Active Free Good Determination
7 - Determination of Item Category for free good Item and for return purpose i have done
Sales Doc.Type - RE + Item Usage- Blank + Item category -REN + Higher level of Item category- RENN
Pls guide me
Thanks & Regards,
Jyoti Shukla

Hi,
I resolved this free goods return order Issues
I have done below configuration:
1- Do Item category assignment for free goods return process in tcode VA01
Sales Doc type –RE+ Item Category Grp- NORM + Item Usage- FREE + Higher level Item category –REN+ Item category –RENN
2- Do Copy Control for return free goods purpose in tcode VTAF
Header : RE(Tgt)+F2(Source)
Item : REN+RENN(Copy requirements-303+Data T-153+Data T-104+Data T-004)
Schedule : Blank
3 - Now create return order with reference of billing doc., take order type RE so now will show free goods quantity in the line item.
Thanks & Regards,
Jyoti Shukla

Return process with credit note.

Hi Experts,
I have done a sales order with quantity 9 pcs, delivered and PGI with quantity 9 pcs and also invoiced the customer for 9 Pcs. Now customer has returned 4 pcs, in this case he has to only pay for 5 pcs.
I have done return process
1. Create returns order with T.Code VA01 and order type RE and quantity of 4 Pcs
2. Delivery with VL01N and Post Goods Reciepts of 4 Pcs
3. Transfer 4 pcs from return to unrestricted use.
now how to raise credit memo ......please guide me step by step.
Regards
Rahul

I suggested you G2 Invoice type by mistake. Apologies.
You need to use Credit for Returns Invoice Type - RE.
Go to T-Code VF01 & select Invoice Type as RE. Now create this Credit for Returns Invoice with Reference to your Returns order Type.
If the above is not happening then check T-Code VTFA & maintain copy controls for RE (Order) to RE (Invoice)
Hope this helps,
Thanks,
Jignesh Mehta

Return process of componets of finished goods

Hi
Can u pls guide for return process of componets of finished goods
Sales order & invoice contains only finished good material code(e.g Panel).
We want to take return of componets assembled in that panel.
Can it be done by regular return order process.

Hi,
I think you may have to use CS-Module, where there is a process called "Returns and Repair order processing."
Please ref. the link below.
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm
It can be done in the following way
Please maintain BOM for the Camponents, under the main material.
You can do it either using "CS01" or under the menu path:
Logistice > Customer Service > Maintain Technical Objects > BOM > Equipment BOM or Material BOM.
Hope this will be of good help to you,
Regards
DSR
Edited by: D.Srinivasa Rao on Nov 24, 2011 6:42 AM

Questtion about Third party returns process

Hi All,
We have an issue in returns PO process -Third party
Customer Forward Processp flow as below
OR (US Sales Order) -> US Purchase Requisition (NB) -> US Purchase Order (NB) -> MIGO (Mvt 101) -> MIRO (Vendor Invoice) -> F2 (Customer Invoice)
Customer Return Process:as below
ZREP (with US customer) -> US Purchase Requisition (NB) -> US Purchase Order Return (NB) -> MIGO (Mvt 161) -> MIRO (Vendor Credit Memo) -> ZRE (Customer Credit Memo)
When the user raises Return purchase order , it is taking the price from Inforecord for current validity date.
But ,Our user wants , it should select the same price from the initial purchase order( as in forward process) even though the price changed in Inforecord for the current validity date when the Return purchase order raises .
Please advise how to achevie this reqmt. Any user exits available.
Regards,
Amara.

Hi Amar
Can you you share the solution you achieved , which will be the usefull to other members
of the forum also. Bcoz as fas as I am concerned SAP doesn't suppot the return process
in third party sales. Did you use any user exits?
Thanks
Sushant

Third Party Sales Returns process

Hello All
We have a third-party sales process which is automated i.e Sales order and Purchase requisitions(VA01) are created using the data coming in the incoming EDI file, the Purchase requisition is automatically converted to a Purchase order, the Invoice Reciept(MIRO) is posted and the Sales Invoice (VF01) is posted.
The question is how do we handle the Returns or the Credit process?
Is there a way I can configure the system to create a Returns order which will also update the Pur.Req quantity then the Purchase order quantity or directly the Purchase order quantity. I can then use this information to raise a credit to the Vendor Invoice.
I don't want to just raise a credit memo and update the sales side and leave the purchase side open.
I appreciate your reply.
Best Regards
Rama

Third Party Return Process
Please check this extract from the sap library :
If the vendor grants you a credit memo on a quantity or a value basis, you can then send this credit memo directly to your customer.
The billing type Third-party credit memo (G2S) is available for this. The billing type Third-party credit memo works with the item category TASG (third-party credit memo item). The Billing-relevance indicator F is set in Customizing for Sales for this item category. This means that the cost is not created. In Customizing for Sales, the item category TASG is set at item level in copying control for the billing type G2S (copying control sales document by billing document) as the target item category (source: TAS-> Target:> TASG.)
Process Flow
Create a billing documente with billing type Third-party credit memo (for further information, see the section Creating a billing document in the Billing document). Enter the third-party order as a document still to be processed. The quantities are automatically removed from the invoice.
The above is the process for giving a credit memo which can be adapted for return goods.
Regards,
Rajesh Banka
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RETURN PROCESS IN EXCISE

Step 1 In->QT->OR>vl01n->vf01-->vf02->j1iin----
>
What is the return process
Can u plz explain return process and credit memo process in HOW WILL WE CREATE EXCISE IN CREDIT MEMO..............
2.Re  Cr..----
What next>
murli.

Hi Murli
POC on Returns Processing Applies to: SAP 5.0 Summary This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. The objective behind this document is to consolidate all the pieces of information which are scattered all across and put that as part of a single consolidated document so that its a starting point to System Analysts who want to work in this space. I am not claiming anything new in this POC but just want to consolidate all those SAP configurations which are required to do. Author: Rakesh Kumar Jain Company: Intel Technology India Pvt. Ltd. Created on: 22 June 2007 Author Bio I am Rakesh Kumar Jain, working for Intel Technology India Pvt. Ltd. I am currently working as a System Analyst in CRM. I am currently working on the Service module.
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 2
Table of Contents .........................................................................................................................................3 ObjectivePrerequisites...............................................................................................................................3 Assumption.................................................................................................................................3 Procedure....................................................................................................................................3 Result..........................................................................................................................................5 Related Content..............................................................................................................................7 Disclaimer and Liability Notice.........................................................................................................8
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 3
Objective This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. Prerequisites 1. Z09C is a copy of CRMC transaction. 2. Item Category Z9PR1 and Z9SR2 are setup. 3. Z09CFITEM is action profile which already exists. The user is free to use his / her own action profile. Assumption The pricing and billing information have not been considered for the Item Category Z09R Procedure 1. Use the following navigation option to access the Define Item Categories Transaction Code SPRO IMG Path IMG&#56256;&#56518;Customer Relationship Management&#56256;&#56518;Transactions&#56256;&#56518;Basic Settings&#56256;&#56518;Define Item Categories 2. Search the Item Category REN and click on Copy As button and copy the item as Item Category = Z09R and Description = Z09 Returns Request. Copy all dependent entries. 3. In the Item Category Z09R change the following under Definition of Item Categories: Under the Section General uncheck the checkbox against Relev. Wgt/vol. Under the Section Profiles: Text Determination Procedure = Z09TDI. [This could be any of your procedure also) Partner Determination Procedure = Item Category = Z9PR
POC on Returns Processing
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© 2007 SAP AG 7
Related Content http://help.sap.com/saphelp_crm50/helpdata/en/48/b8a51355a2484599b5f03914046094/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 8
Disclaimer and Liability Notice This document may discuss sample coding or other information that does not include SAP official interfaces and therefore is not supported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade. SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of this document.
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Return Process in IS-Retail

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