Return process with credit note.

Hi Experts,
I have done a sales order with quantity 9 pcs, delivered and PGI with quantity 9 pcs and also invoiced the customer for 9 Pcs. Now customer has returned 4 pcs, in this case he has to only pay for 5 pcs.
I have done return process
1. Create returns order with T.Code VA01 and order type RE and quantity of 4 Pcs
2. Delivery with VL01N and Post Goods Reciepts of 4 Pcs
3. Transfer 4 pcs from return to unrestricted use.
now how to raise credit memo ......please guide me step by step.
Regards
Rahul

I suggested you G2 Invoice type by mistake. Apologies.
You need to use Credit for Returns Invoice Type - RE.
Go to T-Code VF01 & select Invoice Type as RE. Now create this Credit for Returns Invoice with Reference to your Returns order Type.
If the above is not happening then check T-Code VTFA & maintain copy controls for RE (Order) to RE (Invoice)
Hope this helps,
Thanks,
Jignesh Mehta

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Sales Return Process-Invoice(Credit Memo) with ref. to delivery

Dear All,
I am doing sales return process.
Sales Order-RE
Delivery-LR
Invoice-RE,
with ref. to sales order it is allowing me to create invoice.
But,with ref. to delivery it is not allowing.
It is giving "The document is not relevant for billing".
I have changed item category REN for delivery (A) related billing.
Also changed req. copy control setting.
Can anybody guide on this issue.
Best Regards
Sainath

Hello,
Normally return credit memo will be generated with reference to the retrun order, and that is the standard SAP process. Do you have any specific requirements to have the credit memo with reference to a retrun delivery?
The Item category REN Billing Relevence will be B as per SAP standard, if you wish to have a delivery related credit RE, the make this to A .
Maintain the Delivery to Billing Copying control in VTFL for LR --> RE, add the item categroy REN.
Maintain the copying requirements for header as 3 Header Del Rel and for item as 4 Deliv-Related item .
Once these setting are done, then check whether the RE billing type is triggering from LR?
Prase

Restrict new price conditions in the return order and credit note

Dear Expert
We are facing a scenario where we make return order; the Price is copied from the invoice. And it is working perfectly. The system does not allow us to change the price.
The issue we are facing here is that user can input new condition like discount /premium and change the net value for the return order pricing, and this will reflect in the credit note for returns.
Is there a way to restrict the user from entering any pricing condition in the header or item conditions tab.
although we cannot change the original price coming from invoice referenced for return order, but the user can input new price conditions as below. This must not be allowed.
The price must come according to the Qty being referenced.
While making the credit for returns, the user has a chance of further making changes to the net value by adding new conditions. Hence this must also be restricted for any changes.
Thanks

Hi
Firstly,In copy control maintain anyone of the pricing types
D: Copy pricing elements unchanged
E: Copy pricing elements and values unchanged
To avoid all these things go with USEREXIT_FIELD_MODIFICATION but before going with the user exit,also check with transaction variant SHD0.
Regards
Srinath

Amount to credit greater than credit balance - goods return to AP Cred Note

Hi All,
I've got the following scenario:
We have a AP Goods Return on the system which totals £12.94 with freight charges of -£3.75. We have copied this to a AP Credit Note, but have amended the freight from -£3.75 to -£3.00(UK VAT Rate 15% applicable throughout). The total credit field now shows £13.80 and the credit balance field shows £12.94. When you try to add the document it gives an error "amount to credit greater than credit balance". I'm using 2005A PL53.
Can anyone please advise the reason behind the error and also what the correct way of handling this kind of transaction would be?
Kind regards,
Matt

Hi Wesley,
I tried both methods and it doesn't resolve the issue. Spoke to SAP, they gave me a solution and workaround, the issue is a bit more complicated as what it may seem. You manually have to close the goods return, create a standalone service credit note with the appropriate GL account to reverse out the "goods clearing account" entry created by the reversal journal. The bahaviour has been changed in SBO 2007 and therefore the problem is not present in this version anymore. Thanks for your help anyway.
Kind regards,
Matt
Edited by: Greeff Matt on Jun 5, 2009 9:47 AM

Re: Rebate Process with Debit Note

Hello friends,
Normally at the end of the rebate settlement process, we end up creating a Credit note for the customer.
I would like to know the process/settings in the rebate processing in which , if we have to issue the debit note to the customer, what would be steps involved.
What impact would be on accounting documents? Pl.Help with detail information.
Thanks
Julie

Hi
I feel in real time this process may not applicable, rebate process nothing but a kind of discount, which avail to the customer in the future.
Discount can account as accural in SAP and will be given the at the end of the contract period either by credit or by material.
Reward if it helps
Regards
Prasanna R

Automatic block return Sales Orders / Credit Notes

Hi,
Could someone please explain how I block return sales orders or credit notes?
Also is there a way of searching which sales order documet types have been used for credit notes?
Thanks

Hello Chris,
Well, I too guess it would have given better results if you posted this question on Security Forum.
Nevertheless, could you please send the scenerio details or a breif description of the same, inculding atleast the transactions you are executing, so that we are able to suggest you something better on the same.
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Hersh.

Copying Goods return to AP Credit note

Hi all,
We've returned some goods to a supplier, so we do a goods return on SAP, so that credits stock and Debits allocation account.
Our supplier has sent us an AP credit note. So we 'copy to' AP Credit (from Goods return) and the automatic journal entry is Credit Allocation account Debit Accounts payable.
My question is, all of the above entries are balance sheet entries. Shouldn't a goods return have some 'income' effect on the P&L?
Thanks for any help...

When you make good return
Then
Goods Receipt Not Invoice   Debited(Liability )
Inventory Account                Credited(Asset)
And when you make A/P Credit note based on Good Return,
Vendor Account                     Debited(Liability)
Tax Account                           Credited(Asset)
Goods Received Not Invoice Credited(Liability)
so i think ,there are not any ledger belong from P & Loses .
Thanks
manvendra

Problem with credit note after excise and tax paid to govt

Hi friends,
Here i have one business scenario from credit note after tax paid to govt. Details are :
1. I raised one invoice on 01/03/08. And raised excise invoice and updated the registers on that same day.
2. I paid Excise duty on 15/03/08 to govt.
3. But customer requested new invoice due to few mistakes (price/qty) in invoice on 16/03/08.
4. We used credit memo and settled the difference amount to customer.
5. Now how to get the excise duty/vat back from govt.
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With regards
lakki

Hi rajesh, Thankyou for response
One small clarification here,
in J1IH - ADJUSTMENT- what is the document number i need to enter in that field( document no field : )
Is it Ecise invoice number or invoice no or delivery no.
and one more thing what is the A - Certificate in excise invoice.
How to maintain it
with regards
lakky

Error with credit note

hiiiii experts
     still i am unable to solve my prob
     error msg    G/L account is missing IN A/R CREDIT NOTE
     i have checked all the determinations under administration
     do i need to give exact account for each determination,will that makes any diff
plz help me out in solving this error
regards RIYAZ
Edited by: Mohammed Riyaz on Dec 29, 2008 12:02 PM

Goto Administration ->Setup ->Financials -> G/L Account Determination-> Sales Tab -> General Tab.
Check if 'Sales Credit Account' is set
Also Check for the Expert Empowerment Session on 'G/L Accounts Missing' in the following URL:
[https://websmp201.sap-ag.de/~sapidb/011000358700000894772007E/FIN_CW39_ErrorGLAccMissing.wrf]
Also check for the PDF of the same at
[https://websmp201.sap-ag.de/~sapidb/011000358700000894762007E/FIN_CW39_ErrorGLAccMissing.pdf]

Issue with Credit note

Hi,
We have made a returns sales order RET. This sales order has five line items with same item category. Now when we made the order related credit memo. system only copied 4 items and we saved the credit memo. . we do not know why the system ignored the 5th item.
The header status of the sales order shows that it is partially billed and the overall status is "being processed"
The billing status of the 5th item shows in sales order that it is "not invoiced" . The item data is also complete for this 5th item as the system shows in the status tab. The overall processing status of the item also shows it is being processed
There are no billing blocks too.neither at header nor at item level. There is no reason of rejection too in the 5th item
Now i again bill the sales order in Vf01 for the 5th item but the system gives error that the sales order is fully invoiced...... but the sales order is not fully invoiced in fact.
why is this issue ?
regards
Edited by: sapsd73 on Mar 11, 2010 7:23 AM

HI,
Please check for the last item
PAYER
PAYMENT TERMS
BILLING DATE
are different.
IF the above three are different then there will be split on the Billing document
Please compare these three for all the Items and revert
regards,
santosh

Vendor Return process with order type ZPO - movement type 161

Dear Friends ,
Here is my question
There are two scenarios for vendor return
while UD and stock posting , we directly post the stock to vendor return 121
but what is the process for vendor return after we move the stock to blocked stock and then return to vendor
I tryed to create new PO with order type PO return , when do the migo GR system always propose 161 and creating inspection lot
how to stream line the process without inspection lot
Thanks & Regards
Raj

Dear Gajesh,
many thanks
but when i enter the Retrun PO in MIGO system automatically propose the movement type 161 , is there any way to change the movement type , is it standard sap settings
Please advice
Thanks & Regards
Raj

Batch processing with JTA not possible?

hi ng,
i'm hoping that someone can tell me if it is actually possible to use JTA transactions in non-app server spawned threads and, if so, how to do it.
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Supplier return processing with SD delivery

Hi
   I have a scenario where i have to return material to Vendor by Return PO and SD delivery .
So what are steps needed to populate shipping data in item details of Return PO.
Appreciate your help for this.
   Thanks
    Manoj

Hi,
Please refer to following thread
vendor returns
BR
Diwakar
reward if useful

RETURN PROCESS IN EXCISE

Step 1 In->QT->OR>vl01n->vf01-->vf02->j1iin----
>
What is the return process
Can u plz explain return process and credit memo process in HOW WILL WE CREATE EXCISE IN CREDIT MEMO..............
2.Re  Cr..----
What next>
murli.

Hi Murli
POC on Returns Processing Applies to: SAP 5.0 Summary This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. The objective behind this document is to consolidate all the pieces of information which are scattered all across and put that as part of a single consolidated document so that its a starting point to System Analysts who want to work in this space. I am not claiming anything new in this POC but just want to consolidate all those SAP configurations which are required to do. Author: Rakesh Kumar Jain Company: Intel Technology India Pvt. Ltd. Created on: 22 June 2007 Author Bio I am Rakesh Kumar Jain, working for Intel Technology India Pvt. Ltd. I am currently working as a System Analyst in CRM. I am currently working on the Service module.
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 2
Table of Contents .........................................................................................................................................3 ObjectivePrerequisites...............................................................................................................................3 Assumption.................................................................................................................................3 Procedure....................................................................................................................................3 Result..........................................................................................................................................5 Related Content..............................................................................................................................7 Disclaimer and Liability Notice.........................................................................................................8
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 3
Objective This is a POC in which we deal with returns. When a complaint has been raised by a customer against a product and if a return needs to happen, how this should happen in this scenario is being demonstrated here. When a return is raised against an item, its new category gets determined. The configuration steps required are given in this POC. Prerequisites 1. Z09C is a copy of CRMC transaction. 2. Item Category Z9PR1 and Z9SR2 are setup. 3. Z09CFITEM is action profile which already exists. The user is free to use his / her own action profile. Assumption The pricing and billing information have not been considered for the Item Category Z09R Procedure 1. Use the following navigation option to access the Define Item Categories Transaction Code SPRO IMG Path IMG&#56256;&#56518;Customer Relationship Management&#56256;&#56518;Transactions&#56256;&#56518;Basic Settings&#56256;&#56518;Define Item Categories 2. Search the Item Category REN and click on Copy As button and copy the item as Item Category = Z09R and Description = Z09 Returns Request. Copy all dependent entries. 3. In the Item Category Z09R change the following under Definition of Item Categories: Under the Section General uncheck the checkbox against Relev. Wgt/vol. Under the Section Profiles: Text Determination Procedure = Z09TDI. [This could be any of your procedure also) Partner Determination Procedure = Item Category = Z9PR
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 7
Related Content http://help.sap.com/saphelp_crm50/helpdata/en/48/b8a51355a2484599b5f03914046094/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm http://help.sap.com/saphelp_crm50/helpdata/en/8a/7ee342599e5904e10000000a155106/frameset.htm
POC on Returns Processing
SAP DEVELOPER NETWORK | sdn.sap.com BUSINESS PROCESS EXPERT COMMUNITY | bpx.sap.com
© 2007 SAP AG 8
Disclaimer and Liability Notice This document may discuss sample coding or other information that does not include SAP official interfaces and therefore is not supported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade. SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of this document.
Reward if useful

Return process with credit note.

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