Returning a malfunctioning videogame?

Hi, I recently purchased a Playstation VITA game on bestbuy.com & received it with no issues.I opened it and put it on the console but it never installed, tried taking it out and putting it back in to no avail.I did a few google searches and it turns out some of these games have been faulty and people have had issues with them.I filled out the paper on the bottom of my receipt with the details to return it back to best buy, placed it on a envelope and shipped it with the game (via post office with a tracking number). On my order information (on the site) it doesn't have an option for "return/exchange" or "refund".I'm wondering what's the process once it's received by best buy? will they email me letting me know they got it?or simply refund me the money? I'm kinda at a loss since this is the first time I've had this issue.-Thanks

Hello Pepperkeet,
Thank you for choosing to purchase your PlayStation Vita game through us! I’m sorry to hear that your game didn’t work for you as anticipated. Typically, when a return is shipped to us, we process a refund to the original form of payment. However, generally with open media like video games, we are only able to provide you with an exchange. You may check out more information on our Return & Exchange Promise on BestBuy.com.
With that said, I don’t see that a refund has been processed to indicate we’ve received your item back. If you should like to send me a private message via the link in my signature below containing the shipping information of your return, I would be delighted to look further into this.
Sincerely,

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Dexter Reltinelta wrote:
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panic(cpu 0 caller 0xffffff7f947f6f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff808f2f1000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
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0xffffff808e3bb9c0 : 0xffffff7f930faed0
0xffffff808e3bbaf0 : 0xffffff7f92e5ca75
0xffffff808e3bbb10 : 0xffffff7f92d66d50
0xffffff808e3bbbc0 : 0xffffff7f92d647d0
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0xffffff808e3bbea0 : 0xffffff7f92d010a4
0xffffff808e3bbef0 : 0xffffff7f947ba0df
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0xffffff808e3bbf60 : 0xffffff801263e25e
0xffffff808e3bbfb0 : 0xffffff80126b3137
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com.apple.driver.SMCMotionSensor 3.0.3d1
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com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
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com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.2
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com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
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USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
Message was edited by: D0n0lier

D0n0lier wrote:
Hi, thank you. I brought my computer to an apple store genius bar already and they said there is no hardware problem.
They said, they have no personnel to read the kernel panic... I'm in France.
Then you went to a store that does not seem to have qualified personnel. This is the extract from the kernel panic report that clearly indicates the GPU issue:
Whether your HDD has a problem is a separate issue, but there is no indication here that there is a HDD problem.
Ciao.

How can I replace a brand new, but malfunctional iPhone 4?

Hey, guys.
I am from Russia, and on our recent trip to Munich, Germany we've bought a new iPhone 4 8gb for my wife at the Apple Store. When we got home in a couple of days, I unboxed it, plugged in and proceed to install iOS6 wirelessly. On the next day we went to the carrier office for a local microSIM, and my wife started to use the phone. But suddenly we've discovered that it won't last even a half of a day: while charged up to 100% overnight, it dropped to 80ish in about two hours, and after dinner break it was already way below 30-40 percent only to discharge completely at 5 or 6 pm.
And all this while every 3G, WiFi, BT, geolocation or even cellular data is turned off. She just made a couple of calls, so all other time it was in standby. I saw this myself in the evening, you can hold it in your hand and literally look how battery percentage drops one by one. Also the phone is getting hot while screen is lit and extremely hot when it charges up.
We don't have an Apple store in our country, so I can't get any official support. I can't contact Russian Apple support by phone, because it redirects me to carriers' support and they can't do anything. I didn't find any e-mail address to write to. I started digging this forum and found similar problems in regard of some kind of a bug in iOS 6, as well as some solutions, none of which were working. For instance, I wiped the phone completely, restoring only contacts from icloud and disabling everything power-consuming I could find. Sadly, it didn't help.
So, I decided to give it to local service for some diagnostics. They ran it and results came back: phone is malfunctional because of some serious internal issues like abnormally increased voltage from the battery, bent microboard, slightly melt components and so on. They said it is beyond repair and is only subject for replacement or disassemble for spare parts. All this with a brand new device.
You can imagine my frustration. We don't have any financial means to travel back again just to replace it, nor can we send it over via postage service. The only reasonable solution would be to transfer it back to Germany with a random friend, but I am not sure if it is possible to make a replacement, becuase I've paid for it with credit card and there is my name on the receipt.
So, the question is, what should I do? Is there any way to replace it without my personal presence in the store; can it be done by someone else? And if not, can a friend just give it back, and they would refund it to my credit card? Also, is it mandatory to return it exactly to the same store, or any store in Europe can take it?
I would really appreciate if someone with a silmilar experience would elaborate on the solution. Thanks in advance!

Thanks very much for your reply! I have a Genius Bar appointment today maybe they can test the phone to see if they can determine whether or not it is defective.
Thanks Again!
CS

Droid 3 No SIM card found and various malfunctions

Hi everyone,
I have had a Droid 3 phone for a few months. When I first recieved my new phone from the retailer, it had some simple OS malfunctions like resetting my wallpaper and restarting a couple times. It only lasted consistantly for a couple days so I didn't return it in the 15 day window they give. However, if I am opening and closing the slide a few times, the wallpaper problem comes back. Sometimes it does correct itself if I just turn off and turn back on. Other times I have to reset. And it will restart once in a while, but this doesn't bother me so much. Still not the biggest problem I have though.
Starting yesterday it could not find my SIM card. After searching online to figure out what that was and where it is located, I also searched solutions. All places I looked said to try to shim a piece of paper between the card the bar that holds it. That did not work. Further advice said to call the manufacturer and have it replaced. Am I able to do this? I do not have insurance on this phone. Would I contact Motorola or Verizon?
Also starting yesterday, the volume adjustment buttons started malfunctioning, they turn the phone on and off (main power is still there, just turns to sleep or awake). Once I bring the screen back on and unlock it prompts voice command and shows my contact list. Tried adjusting media sound and in-call volume too and it ends the app or ends my calls.
I'm not sure if the missing SIM card and the other problem are related or coincidence. Or if the whole phone is a dud? I'm very careful, no water damage, no dropping, but it can get beat up in my purse I suppose. I used to keep it in my back pocket until someone educated me about how bad that can be.
Any advice? Specifically can I exchange phones???
Thank you!
Jen

Hey,
I have a Droid 3 also, and have noticed the wallpaper thing. I haven't found a cure for that one, but like you said, it is not the biggest problem. As far as the Sim card, you can go into any Verizon Wireless store and they can replace the Sim card for you. The only thing you need the Sim card for is for travelling overseas. Now, this is not true for the Droid 4 or any of the other 4G phones. The 4G requires the Sim card. But try swapping it with a replacement from Verizon. I do not think that is causing your other problems. It sounds like some of the software may have become corrupt. I would suggest backing up your data, contacts, etc and then wiping the phone back to factory settings and then reloading the Operating System software. For more info on how to do this, go to this Verizon page at http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44747
I have wiped my device before and it doesn't take that long to reload. It was a lot faster than wiping my old Blackberry. I think that will get you back up and running smoothly. Let me know how things go.
Doc

IPod malfunction, very frustrated.

I got the black 30g vid iPod and everythime i connect it to the cp, its has no reaction:
-the do not disconnect screen does not come up
-it wont charge and the battery is dead
-not in iTunes
-no update
The main reason is that when i plug it in the cp it says
"one of the usb devices has malfunctioned, and is not recognized by windows, please click the messa..."
and then it stops charging from there.
I can only see it in device manager as a unknown device
it is not recognized when i go to the iPod updater or iTunes. So that wont help
i tried updateing to everything from iTunes and so on, no solution, and apple makes it to confusing for me to find a solution,
anyome else have this problem or have an idea of what to do? Please help
Or do i have to return my iPod back and if so how do i do it?

Try different ports on the computer (especially those on the back of the machine) and see if the error persists.
~iBook G4 1.07GHz (Kaiya), with extra 256MB RAM (Mac OS X 10.3.9)~ LaCie 160GB external hard drive~ ~3G 15GB iPod (Nakai)~ ~GiveStarsto users who earn them.~

Please help !!! iPod malfunction, very frustrated

I got the black 30g vid iPod and everythime i connect it to the cp, its has no reaction:
-the do not disconnect screen does not come up
-it wont charge and the battery is dead
-not in iTunes
-no update
The main reason is that when i plug it in the cp it says
"one of the usb devices has malfunctioned, and is not recognized by windows, please click the messa..."
and then it stops charging from there.
I can only see it in device manager as a unknown device
it is not recognized when i go to the iPod updater or iTunes. So that wont help
i tried updateing to everything from iTunes and so on, no solution, and apple makes it to confusing for me to find a solution,
anyome else have this problem or have an idea of what to do? Please help
Or do i have to return my iPod back and if so how do i do it?

make sure all of your windows
make sure you have the latest version of the iPod software
http://www.apple.com/itunes/download
http://www/apple.com/ipod/download
if you have already done so
try restoring the iPod
http://docs.info.apple.com/article.html?artnum=60983
if that doesnt work.. try multiple usb ports... a different cable... and possibly even a different computer to determine whether the problem is within the computer or the ipod itself....

IPhone 4 total malfunction after iOS 5.1.1 update

I updated my iPhone 4 to iOS 5.1.1 on Friday, it worked normally for about 24 hours, and now all of a sudden it is completely unusable. If I press the home button absolutely nothing happens. But if I plug it into the charger and then press the home button, the white apple appears, and it boots to the grey screen that you get with a brand new phone. When I then swipe the slider I am asked for a passcode, so I enter the one I used when the phone was working normally. I then get the screen that says to connect to iTunes. Problem is that I'm traveling and so for the moment cannot connect to my iMac at home. (I have a PowerPC G4 laptop with me that can't go beyond OS 10.4 and iTunes 9.1.1.) Can anyone shed any light on this? Is there anything I can do now or do I have to wait until I return home? Or is the phone totally toast or what? I've read some stuff about SIM cards being corrupted with this update. Would a new one restore the whole phone?

Exact same thing happened to my Iphone 4 on August 4th (366th day of 1 Year Warranty). When connecting to ITunes, Restore fails and a message pops up in Itunes stating that "There is a problem with your IPhone" and directs you to Customer Support. I took the phone to Apple Store, the Geeks there experienced the same problem and were unable to resolve. They suggested that the phone needed to be replaced at cost of $159.99 eventhough it started to malfunction 1 day after warranty expired. Endless amount of pleading/arguing failed to sway them into giving me a free replacement. Phne still not working. Would changing the SIM help?

Returning a malfunctioning videogame?

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